Our primary use case for this solution is deploying endpoints, applications and updates for large companies. The solution is deployed on-premises and on cloud.
Architect at Fayat SA
A best-in-market solution useful in deploying endpoints, applications and updates for large companies
Pros and Cons
- "It has the ability to perform mass distribution."
- "It needs to be able to load faster during deployment."
What is our primary use case?
What is most valuable?
It has the ability to perform mass distribution which is valuable.
What needs improvement?
It needs to be able to load faster during deployment and the new release could include this ability. This will allow us to deploy critical collections with over 50,000 to 60,000 users simultaneously.
For how long have I used the solution?
We have been using this solution for approximately ten years and are currently using version 2203.
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Microsoft Configuration Manager
March 2025

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What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
I rate this solution an eight out of ten. The solution is the best there is in the market today. A feature that could be included in the next release is its ability to load faster during deployment.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Solutions Architect at a comms service provider with 1-10 employees
Great administration, easy integration, and affordable
Pros and Cons
- "The solution doesn't require any maintenance from our end because it is a cloud-based solution and Microsoft takes care of everything."
- "The solution can be improved by speeding up the synchronizing of the policies on the devices."
What is our primary use case?
The primary use case of this solution is the application and device management for any windows desktop and mobile device clients.
What is most valuable?
The most valuable feature is the restriction of data transfer between unmanaged applications and managed applications, specifically on mobile devices. For example, if a user wants to transfer data from email to WhatsApp, that can be restricted.
What needs improvement?
The solution can be improved by speeding up the synchronizing of the policies on the devices. Technical support can benefit from shortened response times and making sure all of the support team are at par with their knowledge regarding the solution.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The solution is stable. We currently have seven to nine thousand users.
What do I think about the scalability of the solution?
The solution is scalable to match our needs.
How are customer service and support?
The technical support team's response time can be slow at times and some people are more knowledgeable than others depending on who you have assigned to the ticket.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is straightforward. I give it an eight out of ten for ease.
What's my experience with pricing, setup cost, and licensing?
The price is competitive and reasonable. I would give the solution an eight out of ten on price.
What other advice do I have?
I give the solution a nine out of ten.
The solution doesn't require any maintenance from our end because it is a cloud-based solution and Microsoft takes care of everything.
The solution is easy to integrate with the durations and application, and administration is also very simple. When you go with the combination of licenses, the cost is also good, and reasonable.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Configuration Manager
March 2025

Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
RHS Tech Manager at a recreational facilities/services company with 10,001+ employees
A critical piece of infrastructure that provides what we need and works fine
Pros and Cons
- "Software deployment and WSUS are most valuable."
- "There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps."
What is our primary use case?
We are using it for software deployment. Our network team uses this solution. It is mostly our tier-two team.
We're on the latest version.
What is most valuable?
Software deployment and WSUS are most valuable.
What needs improvement?
There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps.
For how long have I used the solution?
We have been using this solution in our organization for ten years.
What do I think about the stability of the solution?
The version that we have is MEMCM, and it works fine.
How are customer service and technical support?
I've had interaction with Microsoft support, and their support is fine. It is what it is. It is always nice if it is better, but I certainly don't have any complaints.
What was our ROI?
I don't look at it from an ROI perspective. It provides what we need. It is a critical piece of infrastructure. If you want to run networking and support devices, you have no choice. You have to have it.
What other advice do I have?
I would rate SCCM a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at a tech services company with 201-500 employees
Stable, good online support, and integrates well with Microsoft solutions
Pros and Cons
- "Microsoft has done a good job with authentication solutions, such as single sign-on, or open authentication."
- "The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice."
What is most valuable?
Microsoft has done a good job with authentication solutions, such as single sign-on, or open authentication.
What needs improvement?
The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice.
There are many aspects of this solution that can be improved, such as security.
The integration could be better with other software packages.
For how long have I used the solution?
I have been using Microsoft Endpoint Configuration Manager for approximately three years.
What do I think about the stability of the solution?
Microsoft Endpoint Configuration Manager is a stable solution.
What do I think about the scalability of the solution?
Having Microsoft Endpoint Configuration Manager available only on on-premise creates limitations. If you want the best scalability options then you will have to move to the cloud to a solution such as Microsoft Intune.
We have approximately 1,000 active endpoints using this solution.
How are customer service and support?
Microsoft has a lot of support available for Microsoft Endpoint Configuration Manager. When we open a support ticket Microsoft solves them in the set out the time frame in the SLA.
Which solution did I use previously and why did I switch?
We were using other solutions previously.
How was the initial setup?
The installation is not easy. As with most on-premise solutions, they are not easy to install. Microsoft documentation is complicated and goes on and on. It's a lot to try to assimilate the information. With a cloud solution, it makes it a bit easier. However, even with Microsoft Endpoint Configuration Manager being on-premise with Intune, it's still not straightforward. The time the implementation took for us to complete was a couple of weeks with a five-person team.
In recent times, a lot of companies have begun to move away from Microsoft Endpoint Configuration Manager. The endpoint configuration is very convoluted to implement. In most companies, you need to have a very large dedicated team to manage the solution on the back end.
A lot of companies are looking to cost savings. With the advent of cloud solutions, companies have the opportunity to receive a lot of cost savings. There are a lot of ITSM tools that will do asset management for you, change management, converged asset management, and updates. There are other ways to configure updates and deployment. The solution is a bit convoluted and expensive.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Endpoint Configuration Manager is expensive.
I have a very good idea of what my present workplace pays for this solution because it's usually a mixture of different solutions. For example, if you have an Azure P2 license, it tends to cover Microsoft 365 E5. We have a number of licenses.
The licensing is typically paid monthly or annually as part of the agreement by the customer.
What other advice do I have?
I would recommend this solution to others if you're an Azure-centric organization. If you have your workloads on Azure and are a Microsoft-based organization. For example, you have Microsoft servers, Microsoft endpoints, Azure workloads, BD VMs, Data Factory, and SQL.
I would advise others to use online help forums instead of Microsoft documentation because they can tend to be complicated and lengthy.
I rate Microsoft Endpoint Configuration Manager a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Engineer - IT Security Systems at a transportation company with 10,001+ employees
A highly-scalable solution that allows us to test out VMs
Pros and Cons
- "The ability to make collections and deploy to them has been great."
- "The ability to integrate MDM would be great."
What is our primary use case?
We use this solution to test out VMs.
What is most valuable?
The ability to make collections and deploy to them has been great.
What needs improvement?
The ability to integrate MDM would be great.
For how long have I used the solution?
We just set up our lab, so we've only been using this solution for three months.
What do I think about the stability of the solution?
So far, we've had no issues with bugs or glitches.
What do I think about the scalability of the solution?
SCCM is highly scalable.
How are customer service and technical support?
I have not had to contact technical support.
How was the initial setup?
As someone who is quite familiar with IT, the initial setup was quite straightforward. It would definitely be complicated if you're not familiar with IT.
What's my experience with pricing, setup cost, and licensing?
Presently, I am using a free trial version.
What other advice do I have?
I really like SCCM. I am constantly learning new things all the time. So far, it seems pretty straightforward.
It's a good product designed for medium to large-sized environments that need to automate their deployments and set them in an organized manner.
Overall, on a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITA at Tata Consultancy Services
Facilitates compliance through the simplification of OSD and Patching
Pros and Cons
- "This solution has made life easy with respect to patching, compliance, and OSD."
- "This solution needs to be supported on all Operating systems."
What is our primary use case?
Our primary uses for this solution are packaging, imaging, and patching.
How has it helped my organization?
This solution has made life easy with respect to patching, compliance, and OSD.
With SCCM 2012 and SCCM 2016, it allowed users to install non-licensed products when required.
What is most valuable?
The most valuable features of this solution are Package deployment, Software Center, OSD Creation with Task sequence, and Patching.
What needs improvement?
This solution needs to be supported on all Operating systems.
For how long have I used the solution?
We have been using this solution for five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Cloud Solution Architect at a tech services company with 1,001-5,000 employees
A very stable and robust solution for ICCM environments
Pros and Cons
- "The solution effectively handles inventory management, deployment, and reporting."
- "The solution does not support remote devices so the CMG is still required."
What is our primary use case?
I use the solution to manage security and policies.
What is most valuable?
The solution effectively handles inventory management, deployment, and reporting.
What needs improvement?
The solution does not support remote devices so CMG is still required.
For how long have I used the solution?
I have been using the solution for six years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is for ICCM so does not scale like a cloud application. It is intended for security, management, or device teams and not end users.
Scaling is always available with a monetary investment.
How are customer service and support?
Technical support is pretty good.
How was the initial setup?
The complexity of setup depends many factors such as the number of sites or distribution points and whether they will be centrally administered. Proper planning and execution are important.
Deployments of an ICCM server can take up to four weeks.
What's my experience with pricing, setup cost, and licensing?
The solution operates on a licensing model that can be expensive.
Pricing is reasonable for small companies but large companies or enterprise environments require multiple licenses.
What other advice do I have?
The solution is very stable and robust with a longstanding reputation. It works well with Windows devices and offers good management for ICCM.
The cloud-based platform is a good option for managing only Android or iOS devices.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner AND Reseller
Infrastructure and Networks at a financial services firm with 10,001+ employees
Reliable, scalable, easy to install, and has good support
Pros and Cons
- "The scalability to deploy the package."
- "The App to upgrades to the server needs to be improved."
What is our primary use case?
We use this solution to deploy all of the packages to the workstations.
What is most valuable?
The scalability to deploy the package.
What needs improvement?
The App to upgrades to the server needs to be improved.
For how long have I used the solution?
We have used SCCM for a couple of years.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
It's a scalable product. We have 1,000 users in our organization.
We have plans to continue using this solution.
How are customer service and technical support?
Technical support is fine. We have no issues with support.
How was the initial setup?
The initial setup is straightforward. It's easy for us.
We have a team of four to deploy and maintain this solution.
What about the implementation team?
We completed the installation ourselves.
It took one week to deploy and customize it.
What's my experience with pricing, setup cost, and licensing?
We have to pay for a license.
What other advice do I have?
I would recommend this solution to others who are interested in using this solution.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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