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Architect at Fayat SA
Real User
A best-in-market solution useful in deploying endpoints, applications and updates for large companies
Pros and Cons
  • "It has the ability to perform mass distribution."
  • "It needs to be able to load faster during deployment."

What is our primary use case?

Our primary use case for this solution is deploying endpoints, applications and updates for large companies. The solution is deployed on-premises and on cloud.

What is most valuable?

It has the ability to perform mass distribution which is valuable.

What needs improvement?

It needs to be able to load faster during deployment and the new release could include this ability. This will allow us to deploy critical collections with over 50,000 to 60,000 users simultaneously.

For how long have I used the solution?

We have been using this solution for approximately ten years and are currently using version 2203.

Buyer's Guide
Microsoft Configuration Manager
January 2025
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What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

I rate this solution an eight out of ten. The solution is the best there is in the market today. A feature that could be included in the next release is its ability to load faster during deployment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a comms service provider with 1-10 employees
Real User
Great administration, easy integration, and affordable
Pros and Cons
  • "The solution doesn't require any maintenance from our end because it is a cloud-based solution and Microsoft takes care of everything."
  • "The solution can be improved by speeding up the synchronizing of the policies on the devices."

What is our primary use case?

The primary use case of this solution is the application and device management for any windows desktop and mobile device clients.

What is most valuable?

The most valuable feature is the restriction of data transfer between unmanaged applications and managed applications, specifically on mobile devices. For example, if a user wants to transfer data from email to WhatsApp, that can be restricted.

What needs improvement?

The solution can be improved by speeding up the synchronizing of the policies on the devices. Technical support can benefit from shortened response times and making sure all of the support team are at par with their knowledge regarding the solution.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The solution is stable. We currently have seven to nine thousand users.

What do I think about the scalability of the solution?

The solution is scalable to match our needs.

How are customer service and support?

The technical support team's response time can be slow at times and some people are more knowledgeable than others depending on who you have assigned to the ticket.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward. I give it an eight out of ten for ease.

What's my experience with pricing, setup cost, and licensing?

The price is competitive and reasonable. I would give the solution an eight out of ten on price.

What other advice do I have?

I give the solution a nine out of ten.

The solution doesn't require any maintenance from our end because it is a cloud-based solution and Microsoft takes care of everything. 

The solution is easy to integrate with the durations and application, and administration is also very simple. When you go with the combination of licenses, the cost is also good, and reasonable.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Configuration Manager
January 2025
Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
reviewer1548831 - PeerSpot reviewer
RHS Tech Manager at a recreational facilities/services company with 10,001+ employees
Real User
A critical piece of infrastructure that provides what we need and works fine
Pros and Cons
  • "Software deployment and WSUS are most valuable."
  • "There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps."

What is our primary use case?

We are using it for software deployment. Our network team uses this solution. It is mostly our tier-two team. 

We're on the latest version.

What is most valuable?

Software deployment and WSUS are most valuable.

What needs improvement?

There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps.

For how long have I used the solution?

We have been using this solution in our organization for ten years.

What do I think about the stability of the solution?

The version that we have is MEMCM, and it works fine.

How are customer service and technical support?

I've had interaction with Microsoft support, and their support is fine. It is what it is. It is always nice if it is better, but I certainly don't have any complaints.

What was our ROI?

I don't look at it from an ROI perspective. It provides what we need. It is a critical piece of infrastructure. If you want to run networking and support devices, you have no choice. You have to have it.

What other advice do I have?

I would rate SCCM a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1363818 - PeerSpot reviewer
Configuration Manager, MPE USARUER, G3, MCSD at a tech services company with 10,001+ employees
MSP
Great systems management that captures all the devices in our infrastructure
Pros and Cons
  • "This solution captures all the devices in our infrastructure."
  • "Could do with some cosmetic improvements on the user interface."

What is our primary use case?

Our primary use case of this product is for infrastructure, capturing all the configuration items within our infrastructure. I'm the configuration manager and we are customers of SCCM. 

What is most valuable?

I like that this solution captures all the devices in our infrastructure, quickly identifying those items based upon everything we've identified within the SCCM, as far as the proper nomenclature goes. Other things along those lines like serial numbers, and the location of things, it's all good stuff. The solution does exactly what it needs to do and in terms of being on the ITSM side of the house it just feeds into it. 

What needs improvement?

I'd like to see some cosmetic improvements on the user interface. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

This solution definitely does what it's supposed to do. 

How are customer service and technical support?

Microsoft does a good job as far as putting information out there for anyone to train themselves, especially if it's within their Microsoft Virtual Academy. I don't deal with the administrative side of the house, but we have Microsoft system engineers we can contact if we need. The support is sufficient, very responsive and easy to work with.

How was the initial setup?

The initial setup was straightforward and took around five hours. It was carried out by the two administrators in the company. We also have people on the team who are familiar with SCCM.

What's my experience with pricing, setup cost, and licensing?

I don't know much about the licensing structure but I believe everything is probably included within the package.

What other advice do I have?

It's important to be aware of the capabilities of the software and all that it says it's designed to do, and to make sure that you educate yourself on the use of the software. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1797405 - PeerSpot reviewer
Information Technology Support Analyst at a energy/utilities company with 501-1,000 employees
Real User
Highly scalable, impressive support, and reliable
Pros and Cons
  • "The solution is highly scalable."
  • "The solution could improve the functionality for automating, license management. Additionally, more and better-looking reports are needed."

What is our primary use case?

Microsoft is working on migrating the function of Microsoft Endpoint Configuration Manager to the cloud. Every week and every month there is something new that's happening to move to the cloud.

Microsoft Endpoint Configuration Manager is used for installing new workstations without the interaction of people, it does the deploying of workstations automatically. Autopilot is used for automatic deployment installations of workstations without IT support. We only have packages at home and we do not need a VPN to configure workstations from home.

The patching of inventory to patching of Windows and applications, such as Office, inventory of wiping security, deploying new software, reinstalling software, uninstalling software, and wiping the device. This is insecurity from Active Directory services, some functionality we are moving to a group policy.  By having less IT support you can handle more workstations.

What needs improvement?

The solution could improve the functionality for automating, license management. Additionally, more and better-looking reports are needed.

For how long have I used the solution?

I have used Microsoft Endpoint Configuration Manager within the last 12 months.

What do I think about the stability of the solution?

Microsoft Endpoint Configuration Manager is a stable solution. We do not have a lack of production in my orgaization.

What do I think about the scalability of the solution?

The solution is highly scalable.

We have two IT engineers using the solution.

How are customer service and support?

Microsoft has high-level support, I only have good words to say about them.

Which solution did I use previously and why did I switch?

I have used Zabbix previously. I was using Zabbix, its free tool. It's not for somebody who does not have knowledge of Linux. Zabbix is not for a regular Microsoft user to use.

How was the initial setup?

The installation requires a lot of knowledge and experience. The whole process took us three months.

What's my experience with pricing, setup cost, and licensing?

The license price could be reduced for Microsoft Endpoint Configuration Manager  They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better.  There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure. 

You receive a license for Microsoft Endpoint Configuration Manager when you buy an EMS E3 license. 

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Endpoint Configuration Manager a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1521246 - PeerSpot reviewer
Senior Engineer - IT Security Systems at a transportation company with 10,001+ employees
Real User
A highly-scalable solution that allows us to test out VMs
Pros and Cons
  • "The ability to make collections and deploy to them has been great."
  • "The ability to integrate MDM would be great."

What is our primary use case?

We use this solution to test out VMs.

What is most valuable?

The ability to make collections and deploy to them has been great.

What needs improvement?

The ability to integrate MDM would be great.

For how long have I used the solution?

We just set up our lab, so we've only been using this solution for three months.

What do I think about the stability of the solution?

So far, we've had no issues with bugs or glitches. 

What do I think about the scalability of the solution?

SCCM is highly scalable.

How are customer service and technical support?

I have not had to contact technical support.

How was the initial setup?

As someone who is quite familiar with IT, the initial setup was quite straightforward. It would definitely be complicated if you're not familiar with IT.

What's my experience with pricing, setup cost, and licensing?

Presently, I am using a free trial version. 

What other advice do I have?

I really like SCCM. I am constantly learning new things all the time. So far, it seems pretty straightforward.

It's a good product designed for medium to large-sized environments that need to automate their deployments and set them in an organized manner.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ITA at Tata Consultancy Services
Real User
Facilitates compliance through the simplification of OSD and Patching
Pros and Cons
  • "This solution has made life easy with respect to patching, compliance, and OSD."
  • "This solution needs to be supported on all Operating systems."

What is our primary use case?

Our primary uses for this solution are packaging, imaging, and patching.

How has it helped my organization?

This solution has made life easy with respect to patching, compliance, and OSD.

With SCCM 2012 and SCCM 2016, it allowed users to install non-licensed products when required.

What is most valuable?

The most valuable features of this solution are Package deployment, Software Center, OSD Creation with Task sequence, and Patching.

What needs improvement?

This solution needs to be supported on all Operating systems.

For how long have I used the solution?

We have been using this solution for five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Anamika Rai - PeerSpot reviewer
Senior Cloud Solution Architect at a tech services company with 1,001-5,000 employees
Reseller
A very stable and robust solution for ICCM environments
Pros and Cons
  • "The solution effectively handles inventory management, deployment, and reporting."
  • "The solution does not support remote devices so the CMG is still required."

What is our primary use case?

I use the solution to manage security and policies. 

What is most valuable?

The solution effectively handles inventory management, deployment, and reporting. 

What needs improvement?

The solution does not support remote devices so CMG is still required. 

For how long have I used the solution?

I have been using the solution for six years. 

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The solution is for ICCM so does not scale like a cloud application. It is intended for security, management, or device teams and not end users. 

Scaling is always available with a monetary investment. 

How are customer service and support?

Technical support is pretty good. 

How was the initial setup?

The complexity of setup depends many factors such as the number of sites or distribution points and whether they will be centrally administered. Proper planning and execution are important. 

Deployments of an ICCM server can take up to four weeks. 

What's my experience with pricing, setup cost, and licensing?

The solution operates on a licensing model that can be expensive. 

Pricing is reasonable for small companies but large companies or enterprise environments require multiple licenses. 

What other advice do I have?

The solution is very stable and robust with a longstanding reputation. It works well with Windows devices and offers good management for ICCM.

The cloud-based platform is a good option for managing only Android or iOS devices. 

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner AND Reseller
PeerSpot user
Buyer's Guide
Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.