Our primary uses for this solution are packaging, imaging, and patching.
ITA at Tata Consultancy Services
Facilitates compliance through the simplification of OSD and Patching
Pros and Cons
- "This solution has made life easy with respect to patching, compliance, and OSD."
- "This solution needs to be supported on all Operating systems."
What is our primary use case?
How has it helped my organization?
This solution has made life easy with respect to patching, compliance, and OSD.
With SCCM 2012 and SCCM 2016, it allowed users to install non-licensed products when required.
What is most valuable?
The most valuable features of this solution are Package deployment, Software Center, OSD Creation with Task sequence, and Patching.
What needs improvement?
This solution needs to be supported on all Operating systems.
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Microsoft Configuration Manager
October 2024
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For how long have I used the solution?
We have been using this solution for five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Assistant at a international affairs institute with 10,001+ employees
Graphical reporting is informative and easy to use, but an agentless version is needed
Pros and Cons
- "The most valuable feature is the graphical-based reports of software updates that have been successful, the ones that have failed, and a summary of where the failures are what security breaches may occur."
- "I would like to see an agentless version of the solution."
What is our primary use case?
This solution is used for vulnerability management. Our primary use case is for software updates, including ad-hoc and monthly updates, as well as security patches.
How has it helped my organization?
The whole purpose of vulnerability management is to help with mitigating any security threats that could be within the network. So this solution has helped because it is very valuable to have an overview of which devices and networks are not up to date, or have failed to update with a specific software update deployment.
A specific example is related to malware by the name of Coinminer. It is used by intruders to remotely mine cryptocurrency, using your computer resources. It consumes your computer's CPU and memory. By putting this solution in place and ensuring that the latest security patches are installed, you are no longer vulnerable to this virus. Your computer operates at an optimal speed.
In summary, you maintain security and the best performance of your systems.
What is most valuable?
The most valuable feature is the graphical-based status reports of software updates; showing successful and failed deployments. This gives you a quick overview of vulnerable computers that expose your network to risks of a security breach.
What needs improvement?
I would like to see an agentless version of the solution. An agent-based system is one where every computer on the network has to have a client installed in order to be able to report on it or deploy to it. In the case of this solution, you need to have the SCCM agent installed on every computer. To me, that is a weakness because if you don't have the agents installed in some computers, then you cannot reach them for the deployment of software updates.
An agentless system means that you don't need to have an agent installed on computers. You would simply sweep the network, see all live computers and deploy the updates be able to deploy updates. It is worth noting is that the installed agents open and run on specific ports in the computer. These may be used as launch pads for attacks; making your network more vulnerable to security breaches.
For how long have I used the solution?
More than ten years.
What do I think about the stability of the solution?
This is a stable solution. They release regular updates and upgrades, and they keep enhancing the features. I have not had any bugs that I would say were a challenge.
What do I think about the scalability of the solution?
This solution is very scalable. As your network becomes bigger, you're able to accommodate more computers in terms of deploying the updates that you need to.
How are customer service and technical support?
Microsoft technical support is fairly good, and I would rate them eight out of ten. They try to act promptly, but there are two issues that cause delays. The first is related to the difference in time zones, and the second comes about from the different levels of support licensing.
Which solution did I use previously and why did I switch?
We did not use another solution prior to this one.
How was the initial setup?
The initial setup for this solution is straightforward. It is a Microsoft-based product, and they usually have startup wizards. It is graphical, and the process of installation is self-explanatory. It is easy, even for a new user.
The initial setup, depending on whether it is a server and what tests have to be done, might take about two hours.
Once running, the time required for the deployment of updates varies depending on how many computers you are deploying to. If you have, say two thousand computers, then it will take approximately a week for all of them to be fully updated. This also depends on how regularly the computers are online. In cases where systems are frequently offline, it will take even longer. Once they come online, they get the deployment and update.
The first priority after installing the software is to gather all of the end-user devices. Make sure that they are all covered and up to date all of the time.
One IT administrator is enough to deploy and maintain this solution.
What about the implementation team?
We handled the implementation and deployment ourselves.
What's my experience with pricing, setup cost, and licensing?
The licensing is good because they have various options, depending on what you are looking for. There are one-year up-to three-year license contracts.
Which other solutions did I evaluate?
We did not evaluate options other than this one, from Microsoft. It is our company policy to run on Microsoft SCCM.
What other advice do I have?
Since this solution is agent-based, computers without the agent cannot be reached on the network. In addition, non-Microsoft products are not supported. So if you have a mix of platforms like Linux and Mac OS, you'd be better off looking for an agentless solution and not SCCM.
Security is one of the big problems with Microsoft products, but usability is equally good.
I would rate this product a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Configuration Manager
October 2024
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Director of Professional Services at a tech services company with 11-50 employees
Good visibility, and support, but it would be easier to have remote sessions into the box
Pros and Cons
- "It lets you know what your infrastructure is like and what state you are in."
- "It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers."
What is our primary use case?
We use it and our clients use it for device patch management, servers, and management processes.
We deploy it for clients but we don't usually maintain it for them.
What is most valuable?
The best thing about SCCM is the patch management. You can make sure that all of your devices are there. You can see all of them and see your levels.
It lets you know what your infrastructure is like and what state you are in.
SCCM internally works great. On your internal infrastructure, it is fantastic. It gives you everything you want it to do.
What needs improvement?
Because of the way SCCM is, we are moving to the Intune platform similarly to the way that everybody else is. Microsoft is slowly migrating SCCM to the new Intune product for management.
There are so many issues with SCCM, but they are already working on migrating the desktop to the intune platform. They have already improved the management and the patch management. They are also looking at cloud integration and being able to deploy it in Azure properly and run the Azure infrastructure.
The main or legacy issue is not being able to do remote management of devices without being on a VPN to get their updates. It didn't work well on non-corporate networks. This has been resolved by the new Intune platform.
It's Microsoft, they have their issues, but they are getting better. They are integrating it with their office products, and their platforms.
In the next releases, I would like to see them make it easier to do remote sessions into the boxes.
It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers.
For how long have I used the solution?
I have been using SCCM for ten years.
We were using some of the older versions.
What do I think about the stability of the solution?
The stability is only as good as your infrastructure.
What do I think about the scalability of the solution?
The scalability of SCCM is good but now that it is on the intune platform, it's even better.
The usage and how extensively it is being used depends on the client and the client's roadmap.
How are customer service and technical support?
As gold partners, you have a direct line to Microsoft technical staff. It is easy for us to get support.
Our experience with the support is a positive one.
Which solution did I use previously and why did I switch?
I have been using Zabbix for ten years. I have deployed it in my infrastructure.
I have integrated it with Grafana.
How was the initial setup?
The initial setup is pretty straightforward.
Depending on the customer and their infrastructure, it could be easy. If it is a small infrastructure the installation could be quite quick. You could fire up SCCM, sent the probes, let them detect it, and put it in.
For large infrastructures or complex networks, it can be more difficult. It can take as long as a day to get it all set up and running or it could even take a week.
One of the joys of SCCM is that one person could easily maintain it but we have two people from the service desk.
What's my experience with pricing, setup cost, and licensing?
They are always changing their price model, which I don't like. It would be better if they didn't keep adjusting their price model.
The price model is different for every client. It depends on the corporation, the company's subscription balance, and how many machines they have. For us, it fluctuates.
Some clients have a smaller infrastructure, and for those with large infrastructures, it will cost them more. Others will also have multiple versions of it for backup and failovers.
Which other solutions did I evaluate?
I was looking for a comparison to see if I want to propose them to some of my clients.
What other advice do I have?
If you are implementing from new, go with Intune directly, don't use the on-premises version.
With the transitioning state to the cloud versions, I would rate SCCM a seven out of ten.
They have handled desktops very well but they haven't transitioned servers very well.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Associate Director at a consumer goods company with 10,001+ employees
Stable with good administration and excellent scalability
Pros and Cons
- "Technical support is very helpful and very responsive."
- "It is a bit of an old and outdated product."
What is most valuable?
The administration of the solution is very helpful.
It offers many of the same features other solutions would offer. It's very similar in scope.
The solution has been very stable over the years.
The product is capable of scaling.
Technical support is very helpful and very responsive.
What needs improvement?
It is a bit of an old and outdated product.
The cloud would have been the best improvement and already Microsoft is looking into it. They are moving into the cloud and all it will make the product better. There's a roadmap in place, from what I understand. We'll move ahead toward whatever Microsoft decided to deploy.
The solution is mainly used for client management and software deployment. However, there maybe should be a more self-service experience. Microsoft may be addressing it in their cloud-native solutions, as currently a lot of administrative tasks are still needed. Automation would be helpful in those cases. If they could add more automation, that would be ideal.
For how long have I used the solution?
I've used the solution for the last eight to ten years or so. It's been almost a decade. I've worked with it for a long time.
What do I think about the stability of the solution?
The solution offers good stability. there are no bugs or glitches. It's reliable. It doesn't crash or freeze. The performance overall has been very good.
What do I think about the scalability of the solution?
A company can easily scale this product if they need to.
How are customer service and technical support?
Technical support has been amazing. It's Microsoft and their bread and butter is understanding their product. They built this technology and therefore can offer amazing support. At any level, for any questions, they can support you. We've very satisfied with the level of assistance they've provided.
Which other solutions did I evaluate?
I've also evaluated VMware, which would be a good option for companies that are not dealing with a lot of Microsoft applications.
What other advice do I have?
We're just a customer and end-user.
We use the latest version of the solution. I can't speak to the exact version number.
I'd rate the solution at a ten out of ten. It's an incredible product.
I would recommend other companies to go ahead with whatever the latest cloud option is on offer. That is due to the fact that there is no SCCM as a product now. They have already transformed it into Microsoft Endpoint Manager.
If a company is heavy on Microsoft products, like Office 365, this is the right tool, however, if not, if they are not a Microsoft centric organization, then maybe they can explore VMware as well.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Officer with 11-50 employees
Has good collaboration with Patch My PC which allows us to do patchwork
Pros and Cons
- "We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."
- "In spite of us being a premier customer we find the support unsatisfactory."
What is most valuable?
The product is quite good. We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patchwork.
What needs improvement?
While the solution is quite good, it can be difficult to understand the logic of this product when it comes to software inventory.
Upon examination of the on-premise and Azure environments, I feel that SCCM could be more flexible.
While the issue of documentation is not exclusive to SCCM, it can be improved. When it comes to Microsoft Office suite, it is not always clear to where the articles have been moved and the use of a built-in searching giant to find their whereabouts is not always a possibility. When the article is moved to a new location, it can make it challenging to find what I deem to be useful or interesting.
For how long have I used the solution?
I believe we started using SCCM in 2003.
How are customer service and technical support?
Microsoft technical support used to be better. In spite of us being a premier customer, we find the support unsatisfactory. The qualifications are not at issue, but the excessive time it takes for them to react, investigate and provide us with answers is.
When it comes to technical support, it is a crapshoot. I know how Microsoft works from the inside, as we used to work for the company. There are times when we will speak with a person who is really qualified and interested in helping and the case can be closed in the course of a single remote session or call.
At other times the ticket is apparently not rotated to the right person. In such cases, we will encounter someone who is merely being polite, towards the end of keeping the customer engaged but without the ability to help.
What's my experience with pricing, setup cost, and licensing?
Pricing is not in my work description and is left up to management and my colleagues.
What other advice do I have?
Since I cannot think of anything in need of improvement concerning SCCM, I would rate it as a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President Technological Solutions and Security at a tech services company with 1,001-5,000 employees
Complete solution, beneficial application distribution, and excellent support
Pros and Cons
- "The most valuable feature of SCCM is the application distribution."
- "SCCM can improve on third-party application support."
What is our primary use case?
SCCM is used in the insurance and public administration sector. We have various sized customers using it.
We are using the solutions for PC application inventories, patch management for new PC installation, PC reinstallation, and zero-day patching. We're using it to its full capabilities. It's a complete solution in the Microsoft environment.
How has it helped my organization?
SCCM has made it easy for our organization to personalize all the distribution schedules and how we want to distribute. It is very easy to manage, and there is a lot of option.
What is most valuable?
The most valuable feature of SCCM is the application distribution.
What needs improvement?
SCCM can improve on third-party application support.
The next features are coming through their newer solution Microsoft Intune or Microsoft Endpoint Configuration Manager (MECM).
For how long have I used the solution?
I have been using Microsoft System Center Configuration Manager (SCCM) for approximately 15 years.
What do I think about the stability of the solution?
SCCM is stable.
What do I think about the scalability of the solution?
The scalability of SCCM is good, it can scale a lot. You can manage a very small environment and go up to a couple hundred thousand PCs.
How are customer service and support?
The support we have received from Microsoft was excellent.
Which solution did I use previously and why did I switch?
I did not use another similar solution to SCCM.
How was the initial setup?
The SCCM deployment difficulty level and time frame are dependent on how large the deployment is. If it is a large company then it can be complex. It can range in time from a couple of hours to a couple of days to a couple of weeks.
SCCM is an old on-premise solution. We're moving through to MECM and that is a cloud-based solution to do similar functionality, such as Intune. SCCM is used at its most. We will not increase the use of SCCM.
What about the implementation team?
We are consultants and we do all of the implementations of SCCM for our customers.
The number of staff we need for maintaining the solution depends don't the size of the company, but usually, we have two to three people.
What was our ROI?
The ROI has been very good from SCCM.
What's my experience with pricing, setup cost, and licensing?
The price of SCCM depends on the size of the organization. The price is competitive.
I rate the price of SCCM a three out of five.
Which other solutions did I evaluate?
We did not choose SCCM. It's a solution that evolved, and at one point it changed its name.
What other advice do I have?
My advice to others is to plan ahead and make sure to take into account everything that the solution can do because if you do not understand what the product can do, you will probably buy a lot of software to do what the solution is already doing. Understand all the features and how you will be able to use them.
The next features are coming through Microsoft Intune.
I rate Microsoft System Center Configuration Manager nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Specialist at Tech Mahindra Limited
Useful patch management, automated maintenance, and simple setup
Pros and Cons
- "The most valuable feature of Microsoft Endpoint Configuration Manager is patch management."
- "Microsoft Endpoint Configuration Manager can improve by allowing us to schedule the scripts, we don't have a script scheduling option and have to do it manually."
What is most valuable?
The most valuable feature of Microsoft Endpoint Configuration Manager is patch management.
What needs improvement?
Microsoft Endpoint Configuration Manager can improve by allowing us to schedule the scripts, we don't have a script scheduling option and have to do it manually.
For how long have I used the solution?
I have been using Microsoft Endpoint Configuration Manager for a couple of years.
What do I think about the stability of the solution?
Microsoft Endpoint Configuration Manager is a stable solution.
What do I think about the scalability of the solution?
The scalability of Microsoft Endpoint Configuration Manager is good.
How are customer service and support?
The support can be responsive but other times can be a little slow.
The rate support from Microsoft Endpoint Configuration Manager an eight out of ten.
Which solution did I use previously and why did I switch?
I have not used another solution other than Microsoft Endpoint Configuration Manager.
How was the initial setup?
The initial setup of Microsoft Endpoint Configuration Manager was simple.
What about the implementation team?
We did the deployment of Microsoft Endpoint Configuration Manager in-house. We have our maintenance of the solution automated.
What other advice do I have?
Microsoft Endpoint Configuration Manager is a complete solution for what we need it for, and I would recommend it to others.
I rate Microsoft Endpoint Configuration Manager an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Senior System Engineer, Data Integrity and IT Pharma Automation systems migration consultant at a tech services company with 51-200 employees
SCCM 2012 R2 SP1 - Very good product
What is most valuable?
The best features that I really appreciated are software and application pushing, Microsoft patching with Wsus integration, O.S. deployment with PXE (with driver installation, latest patches and customization), mobile management with Intune Connector, file inventory on pcs, users statistic usage about applications, hardware and software inventory.
How has it helped my organization?
We had the opportunity to easily manage Microsoft patching deployment with Wsus role installed or maintaining Wsus infrastructure separated from SCCM.
In this latter case we created properly GPO and script to push patch centrally and with appropriate scheduling. At the same time mobile management with MDM ability and encrypting as well, software and application pushing and updating overriding security concerns and O.S. deployment was some of the top features that we really appreciated.
I appreciated Distribution points on the cloud and ability to publish on demandapplications for users groups.
In this case users could choose from software list to automatically install some missing application without asking directly to IT team.
What needs improvement?
I think that some improvements would be appreciated on application package deployment for whom that has not a deep scripting ability like me.
SCCM is an high CPU/memory conuming application and so it would be fine that Microsoft could improve performances.
For how long have I used the solution?
I started utilizing SMS 2003 since 9 years ago, since 4 years ago I managed and directed differentsmigration projects and zero installations on corporate companies with CAS, Primary and Secondary Sites.
At the same time I utilized this product during daily operations like reporting, software pushing, Microsoft patching, mobile managemen with satisfaction
What was my experience with deployment of the solution?
You should consider that this product is particularly complex and delicate at the same time and so, the most difficult thing, was related to find causes of any installation delay or misconfiguration
What do I think about the stability of the solution?
About stability I did not find any particular problem.
When I got some problems on internet is quite easy to find consistent answers.
What do I think about the scalability of the solution?
The only thing that I did not appreciated it was the case that, if you do not have CAS, you can install only one primary sites and all other sites could be only secondary sites.
This problem could be solved installing CAS later but about secondary site upgrade I am not aware that they can be automatically updated to primary site without uninstallation and re-installation.
How are customer service and technical support?
Customer Service:
Customer service is very good.
Technical Support:Technical support is very good and there are a lot of documentation on internet to help you on deployment/usage too.
Which solution did I use previously and why did I switch?
I utilized for a while PDQ, spiceworks and psexec too but they are not caomparable with wide SCCM options/features.
How was the initial setup?
The first setup was quite complex but primarily due to wide capabilities of the product itself that need time to be customized.
What about the implementation team?
It was implemented by an in-house team coordinated and managed from me.
What was our ROI?
In my opinion SCCM SP1 is great.
What's my experience with pricing, setup cost, and licensing?
Setup and licensing was quite expensive as well at start up stage. When all procedures have been implemented like collections, application and packages, wsus automatically deployment, O.S preparation, mobile management policies, reporting day by day, time to be spent to manage it would be more limited but, considering the importance and quantity of activity done from SCCM it would be normal to have a lot of hours daily spent from a team to utilize this product (obviously it would depends on company too)
Which other solutions did I evaluate?
PDQ, Spiceworks, psexec, GPO, scripting…
What other advice do I have?
SCCM is really great but you must consider that you will take a lot of time to manage it entirely.
You should consider that this product would be, in the future, more and more strategic for companies about security concerns, task automation and for your CV too.
I have a lot of guide and screenshot as well:
http://www.alessandromazzanti.com/search/label/SCCM%202012
Here is my blog link:
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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I have seen MOM the predisessor of SCOM 2007, now 2012 which was limited in its scope. Capabilities were indeed minimal compared with other enterprise monitoring solutions. In 2007 The tool improved markedly. Now in my view it is the defactor enterprise monitoring tool replacing HP which has decided not to continue down the line with OM for Windows. With HP pushing BSM which many of my former clients have tested and tossed I see SCOM especially in the SCCM framework becoming a huge part of many large companies IT infrastructure.