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Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Real User
Scalable, stable, and responsive technical support
Pros and Cons
  • "The technical support is good."

    What is our primary use case?

    We are using Microsoft Endpoint Configuration Manager in our organization for patch deployment. Additionally, we deploy and manage Microsoft antivirus solutions to most of the desktops and the servers which we have.

    For how long have I used the solution?

    I have been using Microsoft Endpoint Configuration Manager for approximately 

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Microsoft Endpoint Configuration Manager is scalable.

    I have used this solution in a couple of banks I have worked in.

    Buyer's Guide
    Microsoft Configuration Manager
    October 2024
    Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
    814,649 professionals have used our research since 2012.

    How are customer service and support?

    The technical support is good.

    How was the initial setup?

    The installation was not too difficult.

    What about the implementation team?

    We use consultants to do the implementation and they were trained by Microsoft.

    What's my experience with pricing, setup cost, and licensing?

    For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft Endpoint Configuration Manager a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Lead System Administrator at a educational organization with 1,001-5,000 employees
    Real User
    Not user-friendly, the reporting needs improvement, and it can't be managed by one person, but it's stable
    Pros and Cons
    • "It's a stable product."
    • "SCCM does not scale well, which is one of the reasons we are not going to continue to use it."

    What is our primary use case?

    We use this solution for image and software deployment.

    What needs improvement?

    It wasn't very user-friendly.

    The reporting is not very good.

    It was hard to effectively manage with one person.

    For how long have I used the solution?

    I have been using SCCM for ten years.

    We have version 2012.

    What do I think about the stability of the solution?

    It's a stable product. In terms of our experience with any bugs, glitches, or crashes there were not more than what is normal for Microsoft.

    What do I think about the scalability of the solution?

    SCCM does not scale well, which is one of the reasons we are not going to continue to use it.

    We have six people in our organization who are using it.

    How are customer service and technical support?

    I have not had any contact with technical support.

    Which solution did I use previously and why did I switch?

    Previously, I did not use another solution. SCCM was the only one that we used while I was there.

    How was the initial setup?

    The initial setup is complex.

    You need more than one person to manage the environment.

    Which other solutions did I evaluate?

    We are currently evaluating some EDR alternatives.

    What other advice do I have?

    I would not recommend using this solution. I didn't really like anything about it. In general, I am not a fan of Microsoft.

    I would rate SCCM a four out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Microsoft Configuration Manager
    October 2024
    Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
    814,649 professionals have used our research since 2012.
    Specialist (US IT Recruiter) at MOURI Tech
    Real User
    Top 10Leaderboard
    A systems management software good detailed descriptions, but dependency relationships could be better
    Pros and Cons
    • "It uses detailed descriptions of the workstations, and that is good for me."
    • "I want the system to provide some dependency relations. I would also like to see the relationship between different machines."

    What is our primary use case?

    We use SCCM to access user data.

    How has it helped my organization?

    Basically, my requirement was to get the data from wherever it was available within the organization. SCCM helped identify how many computers we had, what software was loaded on it, what different types of data were available, and so on. It helped us a lot when it came to extracting the data.

    What is most valuable?

    It uses detailed descriptions of the workstations, and that is good for me.

    What needs improvement?

    I think SCCM can improve whatever details they shared with the integration partner. There was a lot of junk software and data. There should be flexibility to allow us to extract the data we require. In other words, the flexibility of accepting the specific data that we are looking for.

    I want the system to provide some dependency relations. For example, you have a laptop, and you start working on it. If I can be informed that you're using the laptop at work, other machines that are dependent on this laptop will be able to provide that dependency relationship. I would like to see the relationship between different machines.

    For a small-scale industry, the storage capacity is good. However, the performance and storage capacity could be better.

    For how long have I used the solution?

    I have been using SCCM for a while as part of an integration project.

    What do I think about the scalability of the solution?

    We are running almost 5,000 machines, and it was working fine from a performance perspective. 

    How are customer service and technical support?

    Technical support is good.

    How was the initial setup?

    The initial setup was straightforward and took us about a week to deploy this solution. The strategy was simple. We just had to do it in the same plugin, and we actually did learn on the job each day.

    What about the implementation team?

    We used an integrator, and we still use them regularly or even daily. We might use them for other integrations as well.

    What other advice do I have?

    I would tell potential users that SCCM is a good solution if their focus is on the number of computers and laptops they have in the company.

    I used it for the first time, and it was good. But users should know what kind of databases they are using and if the integration has sufficient rights to access that data.

    On a scale from one to ten, I would give SCCM a seven.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Systems Engineer at a educational organization with 11-50 employees
    Real User
    Easy to use, easy to install and deploys quickly, but it's not stable and it needs to be more robost
    Pros and Cons
    • "It is easy to install, and quick to deploy."
    • "The database should be made to be more stable and robust, but not so much the configuration."

    What is our primary use case?

    In most cases, it is used by us to deploy software or manage configurations of certain applications.

    We are pushing the WSUS updates through it and getting the normal systems grouping. 

    You can do your software package through it and you can create and run scripts.

    What needs improvement?

    The database should be made to be more stable and robust, but not so much the configuration.

    I am not sure if it is just bad administration and maintenance, but it fails quite a lot.

    For me, it's the database, or maybe it's the maintenance overhead. It could be that it requires a lot of maintenance. If you don't maintain it, things could go wrong, this is my assumption.

    For how long have I used the solution?

    We have been using this solution for a couple of months.

    We are using the latest version.

    What do I think about the stability of the solution?

    It is not always stable. When it works it works, but It has a very sensitive database and it almost always crashes when we use it, especially if you don't take care of it.

    What do I think about the scalability of the solution?

    I can't really say that the scalability is good or bad because I haven't had to do much of it.

    Which solution did I use previously and why did I switch?

    I have never used any other similar product.

    How was the initial setup?

    It is easy to install and quick to deploy.

    We have admins to maintain this solution.

    Which other solutions did I evaluate?

    We didn't really evaluate other products.

    We are more of a Microsoft house. It works out better to use these products.

    What other advice do I have?

    As I have not used any other product, I can't say that I would or wouldn't recommend SCCM. If there is anything better, I would like to know.

    It works, but the database fails almost every time. I would rate SCCM a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Développeur at a tech services company with 11-50 employees
    Real User
    Does the job, meets our needs, and makes deployment easier
    Pros and Cons
    • "It does the job and meets our needs. With everybody working remotely these days, we are using this solution to deploy everything. The deployment of PCs is easy."
    • "It should provide the ability to remotely connect to mobile devices. There are some solutions that are doing that, but with Microsoft Intune, the only way to remotely connect to devices outside the organization and mobile devices is by using TeamViewer. It is pretty strange for a big company like Microsoft to not have something for that."

    What is our primary use case?

    We are using Microsoft SCCM as the deployment platform for our environment to deploy laptops and PCs for the help desk technicians. We also use it to deploy applications and servers and provide some reports to the organization about what is currently deployed. We are using its latest version.

    How has it helped my organization?

    We do not have a big IT department, so it solves a major part of our problems and makes it easier to deploy applications, servers, PCs, etc.

    What is most valuable?

    It does the job and meets our needs. With everybody working remotely these days, we are using this solution to deploy everything. The deployment of PCs is easy.

    What needs improvement?

    It should provide the ability to remotely connect to mobile devices. There are some solutions that are doing that, but with Microsoft Intune, the only way to remotely connect to devices outside the organization and mobile devices is by using TeamViewer. It is pretty strange for a big company like Microsoft to not have something for that.

    What do I think about the stability of the solution?

    It is stable. When the applications are set up correctly, we didn't face any major problems. Most of the problems are related to DNS and other things that are outside of SCCM. They are not related to SCCM.

    What do I think about the scalability of the solution?

    Currently, our business is really stable, and there is no need to increase the devices in our organization. We have six technicians who are using it currently.

    How are customer service and technical support?

    We are not using any tech support outside our organization. We are handling it internally.

    Which solution did I use previously and why did I switch?

    I have used some solutions in the past, but in our organization, there was no centralized management application before SCCM.

    How was the initial setup?

    It is not hard to deploy and manage, but you need some knowledge of what you want to do. SCCM is strictly based on the specific configuration of the network. Therefore, you need to know the network configuration and how to use Microsoft Active Directory. If you have made a bad choice at the beginning, it will be hard to roll back and redeploy it. It works well when the environment is well configured. It doesn't really work well when the corporate network is not as good as it should be.

    What's my experience with pricing, setup cost, and licensing?

    Its price is okay because it is part of our licensing.

    What other advice do I have?

    I would recommend having someone to help with the deployment because the success of its deployment depends on the experience of the people who are deploying it. If you don't have enough experienced people in the internal IT department, it would be helpful to have a consultant from outside the organization to assist you.

    I would rate SCCM an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    System Engineer
    Real User
    Scalable with good management and an excellent set of features
    Pros and Cons
    • "The solution has a very good set of features."
    • "The analysis is something that can be integrated. Their report analysis can be improved a little bit due to the fact that most of the time complaints policies are saved by the admins. It's something that we need to look into and search for."

    What is our primary use case?

    We primarily use the solution for patch management.

    What is most valuable?

    The solution may be one of the top products from a management standpoint. It's excellent.

    The solution has a very good set of features.

    Its capabilities are quite robust.

    What needs improvement?

    Sometimes the time it takes to find the fault is a bit too long. The resolution time needs to be shortened quite a bit. There are just some analysis errors that need to be cleared up quicker in general. Otherwise, data blocks and the firewall can be affected unnecessarily.

    The analysis is something that can be integrated. Their report analysis can be improved a little bit due to the fact that most of the time complaints policies are saved by the admins. It's something that we need to look into and search for. It would be nice if there was just a cohesive report of what was saved, etc. 

    For how long have I used the solution?

    I've been working with the solution for about two and a half years at this point.

    What do I think about the stability of the solution?

    The stability is very good. We don't have any issues with it. It's very reliable. I'd give it five stars.

    What do I think about the scalability of the solution?

    The solution is scalable. We do have options to integrate other products as well. You want to combine your MDM solution with SCCM, for example. Scalability is something I would give them five stars for.

    As admins, we do have rules for distributing. Basically, to manage inventory on all those steps. In our current organization, we are connected to approximately 300 million servers.

    Which solution did I use previously and why did I switch?

    We didn't previously use a different solution. Previous to initiating the use of SCCM, everything was pretty much a manual process.

    How was the initial setup?

    The initial setup is not complex. I believe it is very straightforward. You can choose to do it manually or you can do it via an automation feature that is available to push everything for you. 

    Depending upon how big your organization is, how the sites are spread across mainly on physical entities, on logical entities, the installation and the detection will not take much time. In most cases you can have it configured in five to ten minutes in order to detect once the reporting gets updated. That said, if there are different geographical locations, the entire process can take a day or so. 

    What was our ROI?

    I've had to reach out to technical support in the past and I'm satisfied with their level of service. They are very knowledgeable and responsive.

    What other advice do I have?

    We're just a customer and an end-user. We don't have a business relationship with SCCM.

    Overall, I would rate the solution at a seven out of ten. We've been mostly satisfied with it as a product.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Systems Engineer at a tech services company with 201-500 employees
    MSP
    There is a faster time to rollout. If we get a new PC, it can be ready for productivity right away.
    Pros and Cons
    • "There is a faster time to rollout. If we get a new PC, it can be ready for productivity right away."
    • "Troubleshooting in general needs improvement. There's just a ton of logs to go through, and so finding the error log that corresponds with that you're doing can sometimes be difficult."

    What is our primary use case?

    It's mainly end-point management, right imaging, patching,and third-party application.

    How has it helped my organization?

    There is a faster time to rollout. If we get a new PC, they can get in there and be ready to be productive right away, so I would say that would be the biggest improvement.

    What is most valuable?

    They have built-in Windows 10 servicing model, and all that, so it makes it easier to bring in upgrades.

    What needs improvement?

    Troubleshooting in general needs improvement. There's just a ton of logs to go through, and so finding the error log that corresponds with that you're doing can sometimes be difficult.

    For how long have I used the solution?

    One to three years.

    Which solution did I use previously and why did I switch?

    One quarter of our company still uses BigFix, and we are currently trying to determine whether we should switch everyone to SCCM.

    How was the initial setup?

    It is straightforward. I am currently setting up a new version, and it is easy because we have the existing infrastructure.

    What was our ROI?

    Do your research, make sure you know what you're getting into with it, and make sure that it fits your needs.

    What's my experience with pricing, setup cost, and licensing?

    Overall, I think it's fine. It's pretty much in-line because there are ways to offset it with the Office 365 licensing.

    What other advice do I have?

    They are very aggressive with the feature steps that they're adding right, so every 6 months they come out with a bunch of new features, so I like that.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Systems Admin, SCCM Admin at National Instruments
    Real User
    Imaging and automated patching help to maintain security and uniformity in our environment
    Pros and Cons
    • "This solution helps us by automating the patching of our system."
    • "This solution should be simpler, and more consistent across modules/sections."

    What is our primary use case?

    We use this solution because we need to manage patching and system provisioning.

    How has it helped my organization?

    This solution helps us by automating the patching of our system. We are able to standardize our Windows configuration, and models are supported through imaging.

    What is most valuable?

    The most valuable features of this solution are:

    • Imaging - standardized Windows builds
    • Software deployment - deploying updates and automating the installation of software
    • Patch deployment - increased security
    • Reporting - better view of our environment for decision making

    What needs improvement?

    This solution should be simpler, and more consistent across modules/sections.

    Reporting and collection queries should be made easier to do.

    For how long have I used the solution?

    Five years
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2024
    Buyer's Guide
    Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.