Microsoft Dynamics 365 Business Central Reviews

We use the solution for financial management, our point of sale, and asset management. 

The product is customizable so we can tune it according to our requirements.  

The interface wasn't very good, although they have improved it quite a lot. 

The initial setup of the solution was quite complex and the troubleshooting involved with that needs to be improved.  

We have been using this solution for about four years. 

The product is stable. 

The solution is very scalable. There are three departments and around 20 users implementing it in our organization.  

We found technical support to be helpful. 

The deployment was quite complex and took about a year. 

We implemented the solution via a third-party consultant. 

The deployment cost us $70,000 and we pay around $18,000 annually for support, which we find to be expensive.  

I would rate this solution an eight out of ten.

I think end-user training is important, consultancy and training are required for deployment.  

I am impressed with the tool's user authentication, compatibility , and policies. 

The tool needs to work on reporting issues and user interface. 

I am using the solution for two years. 

The product is stable. 

The solution is scalable. We have two customers for the solution. 

The tool's setup is straightforward. The solution's deployment took about two weeks to complete. 

We did the tool's deployment in-house. 

We have an agreement with Microsoft and pricing is okay for us.

I would rate the solution a seven out of ten. 

We use Microsoft Dynamics 365 Business Central as CRM. 

The product should improve work optimization. 

My company has 1000 users. 

I rate Microsoft Dynamics 365 Business Central a nine out of ten. 

We use this solution for finance purposes. We're using a version from 2020.

The solution is deployed on-premises.

There are about 10 people using this solution in my organization.

It's quite reliable, and there's a good local provider who can adapt the solution for tax issues.

This solution can be used in combination with Microsoft Office 365 with the cloud version.

We want to use this solution for our entire production company. We want to expand to other functions of the ERP, but it isn't a good solution for production companies.

I would like to see some quality control and quality assurance. It's very hard to find anything except SAP, so we have to find a special solution.

I have worked with the solution for 18 years.

It's quite stable. We don't have any issues with bugs.

For a big company like us with millions of transactions, the scalability isn't enough. For example, we were thinking of going to Dynamics for multi-transactions, MPS, and MRP, but this isn't enough. It's scalable but only up to a certain point.

We have technical support through our partner, but the solution provided by Microsoft is stable. We always have problems with add-ons locally, which are necessary for local taxes. Microsoft is making a Central Europe package, which should comply with tax laws in Central European countries. Our local provider is making one more add-on to be compliant with these local tax issues. There are several issues, especially with the speed.

We have also used a solution called Glovia. Their financial solution wasn't very good for Czech tax, and there was no support for Czech taxes so we had to cut it. Now, we have two systems, but we just want to use one. We don't know if Business Central can be expanded or if something else will have to be deployed.

Initial setup is quite easy. Deployment took six months.

We deployed it together with our current ERP system, which wasn't good for the financial system. We analyze the structure and which functions to transfer to Microsoft.

The function is for bank connections. If you install just the finance part, it's quite straightforward. You have a chart of accounts, set up the connection with the ERP or with the other softwares, and set up the connections for the next processes, which use the data from Microsoft. Then, you connect to the data warehouses for Power BI or other reporting platforms. Of course, the biggest issue is that 80% of the time involves evaluation.

The biggest issues are quite easy to set up but small things delay the perfect process.

We need two people for deployment: one IT person and one in finance. It's not difficult to maintain the solution.

The license changes every year. Sometimes it's for fixed users, and sometimes it's for concurrent users.

I would rate the solution as seven out of ten. 

My advice is to check the solution for local taxes and check to see if it covers the material flow for production needs, like ordering, planning, sales, and purchasing.

We need to find a provider who will be a good support. The right consultant and support is very essential.

In our market, we use most of the modules in Microsoft Dynamics NAV for manufacturing consulting and implementation, which is our main customer demand right now. However, we also use other ERPs such as SAP, Odoo (open source software) and we also have some experience with Oracle NetSuite. Additionally, we do many integrations with SAP, but we're not using SAP much currently.

One of the ways in which Microsoft Dynamics NAV has helped our company is that it allows us to centralize our information on the same platform.

The most important feature of Microsoft Dynamics NAV is that it lets us centralize all our information so that we don't need to rely on any other software outside of Microsoft.

I think Microsoft should improve on the process of how the user decides on a business workflow. For example, there may be some kind of drag-and-drop interface that lets us decide for ourselves how to develop the business workflows that fit our purpose.

But it's not just about the interface. We often deal with multilevel workflows, depending on the department or the person in charge, and there isn't enough flexibility in the way we need to make certain adjustments. Our workaround has been to perform some custom development alongside Dynamics NAV to enable us to refine the workflows.

Partly because of the pricing structure of Dynamics NAV, we have a plan to migrate to Dynamics 365 Business Central, essentially moving it into the cloud version. If we compare Dynamics 365 Business Central to other competitors like SAP or NetSuite, the price is not too high and not too low. However, for our own brand I think Dynamics NAV is good enough for us right now.

I have been using Microsoft Dynamics NAV for more than four years.

I think it's stable.

It's scalable in some ways, but in other ways not so much. Which is okay, because at the moment lots of people simply want a standard low-cost platform.

We use the support from another vendor, not directly from the Microsoft team.

The on-premises model of Dynamics NAV is very expensive, hence our plan to migrate to Dynamics 365 Business Central, which appears to fit our needs better in terms of pricing. Compared to competitors, the cloud version of Dynamics is in the middle; not too high and not too low.

We are both partners and clients of Microsoft and to others looking into Dynamics NAV, I will advise that if you're looking for a central platform to work on, you should view Microsoft 365, Office 365, etc., and other Microsoft products together and innovate. Integrate and collect all the information between your systems.

For us, the day may be coming to move to Dynamics 365 Business Central, and if you want to centralize all your data in one platform going forward, that's what I would recommend as well.

I would rate Microsoft Dynamics NAV an eight out of ten.

I primarily use the solution within my company. It's mainly for communication. I use a lot of Microsoft Teams, which is included on it, as well as the ticketing system that is on it. 

The performance is good. I'm happy overall with the product's capabilities. 

It's helpful for work purposes. 

It's stable.

The solution can scale. 

I don't have any missing features to note. 

It would be nice, in Microsoft Teams, if we were able to type more information into the chat. 

They could always improve the stability.

I've used the solution for a year. 

The stability has been good overall. There are no bugs or glitches. It doesn't crash or freeze. 

We have about 100 people using the solution at this time. I'm not sure if there are plans to increase usage at this time. 

It's a scalable solution. A company would have no problem scaling. 

I've never dealt with technical support. I can't speak to how helpful or responsive they are when a person needs help. 

I did not previously use a different ERP solution. 

This was a deployment from my company. I am not familiar with the setup process itself as I was not involved. 

I'm not familiar with the licensing of the product. That's not an aspect of the product I handle directly. 

I did not evaluate other options before choosing this product.

I'm an end-user of this solution. 

I am not sure which version I'm using at this time. It's on the cloud. 

I'd rate the solution nine out of ten. At this time, I would recommend the product to others. 

My clients are using Microsoft Dynamics 365 Business Central for many aspects of their business needs, such as financial tools. This solution replaces other solutions they used, such as QuickBooks and Sage. As the client's companies are growing Microsoft Dynamics 365 Business Central provides the tools needed for them to expand with efficiency.

This solution helps combine all the benefits of many solutions into one improving companies efficiency.

The most valuable features of Microsoft Dynamics 365 Business Central are the dashboards, ease of use, and flexibility.

I have been using Microsoft Dynamics 365 Business Central for approximately eight years.

The solution is stable, but it could improve.

We have three to four clients that are using this solution.

The initial setup of Microsoft Dynamics 365 Business Central is user-friendly. The process can be done rapidly over three to four weeks. If there is more customization of the solution more time could be needed.

We do the implementation of the solution using our project team.

The price of Microsoft Dynamics 365 Business Central is reasonable.

I would recommend this solution because it has a lot of advantages for businesses. It is highly beneficial for businesses.

I rate Microsoft Dynamics 365 Business Central a nine out of ten.

For my clients, the most important feature of Microsoft Dynamics NAV has been the workflows, including how organized the information flows across. That has been the key reason for the entire migration, and why my clients have been using Microsoft Dynamics NAV.

My clients have multiple business areas, and each business area is independent and uses Microsoft Dynamics NAV. It's not like one license is being used across business units. Now my clients are trying to remove all of that, in particular, remove all those multiple systems and bring them into one omnichannel.

For me, the main strengths of Microsoft Dynamics NAV are that it's user-friendly and light. These are its major wins. I have used other ERPs and their architecture were a little more complex when compared to the Microsoft Dynamics NAV architecture. The solution is customizable and user-friendly, and these are the key elements that I like best about Microsoft Dynamics NAV.

One of the main areas my clients had concerns with was the reporting function of Microsoft Dynamics NAV, and it probably depends on what level of licensing clients have. These are not complex users, and I'm not talking about millions of cases or tickets. This is a very limited number of users who felt that reporting is one of the areas for improvement in the solution.

Each department has gone and bought tools independently, and there's no interdepartmental communication, so another pain point is integrating Microsoft Dynamics NAV with other tools. There are so many systems running, so it's not entirely the fault of Microsoft Dynamics NAV why some customers are moving. It could be because prior business decisions were different from what they are now.

Another pain point or area for improvement was that any request that had come from the website had to go through an e-form which was then plugged into Microsoft Dynamics NAV. There was no direct data capture. That was the pain point, where clients had to build e-forms, and that caused delays in transactions and getting information. I'm unsure if the design was incorrect, so I'm unable to comment on it, but that is one of the pain points or areas for improvement in Microsoft Dynamics NAV.

I find Microsoft Dynamics NAV stable. It's fluid and stable enough for the loads my customers are using. I can't comment beyond that. There are one hundred fifty to twenty thousand tickets a year, and based on that volume, the solution is stable. There's no problem with it.

Microsoft Dynamics NAV is scalable. I like it. It's light and fast enough. I don't know why some customers are migrating. They can upgrade Microsoft Dynamics NAV or modify certain elements if they can and use it, as opposed to moving to another solution.

My clients had no technical issues and their usage was also limited, so they didn't contact the technical support team of Microsoft Dynamics NAV. Based on their usage, raising tickets, or anything about flow, there were no problems.

I have not done a setup for Microsoft Dynamics NAV before. I have only worked on my existing projects but have not set up the solution, so I have no comment on how straightforward or complex the setup is.

We didn't compare Microsoft Dynamics NAV with other ERP systems. What we are trying out is an enterprise booking tool that will replace Microsoft Dynamics NAV.

I have experience with Microsoft Dynamics NAV, but not with IFS.

I'm currently doing a project with Microsoft Dynamics NAV. I'm a consultant who works with migration tools. For example, in 2011 and 2015, I worked on migration projects and did migrations over to new platforms.

Currently, I have under twenty-five users of Microsoft Dynamics NAV.

I don't know what the maintenance fees of my clients are. The reasons for them changing to a different solution have nothing to do with the product, with Microsoft Dynamics NAV. It's a change in the business model. The pricing for the product is not the reason why clients are switching over, for example, one was buying a house, and now everybody is getting together and buying one solution.

I'd give Microsoft Dynamics NAV a rating of six from my exposure to it and what I've learned about it from end-users and its limitations.

My company is a partner of Microsoft.