We use Dynamics in the manufacturing industry.
Business application analyst at CFI
It's a robust, scalable system that's easy to use and integrates seamlessly with other products by the same vendor
Pros and Cons
- "We like the manufacturing and case management modules."
- "The Power BI integration could be more seamless."
What is our primary use case?
What is most valuable?
We like the manufacturing and case management modules.
What needs improvement?
The Power BI integration could be more seamless.
For how long have I used the solution?
We just updated to Dynamics six months ago.
Buyer's Guide
Microsoft Dynamics 365 Business Central
April 2025

Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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What do I think about the stability of the solution?
I rate Dynamics 365 eight out of 10 for stability.
What do I think about the scalability of the solution?
Dynamics 365 is scalable.
How are customer service and support?
We mostly rely on our service provider for support. For some issues, we consult the forums to see what other users are saying.
How was the initial setup?
Dynamics 365 is easy to deploy. We migrated from another version of the solution with the help of a partner.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license.
What other advice do I have?
I rate Microsoft Dynamics 365 nine out of 10. I recommend it for anyone who needs an ERP. It's a robust, scalable system that's easy to use and integrates seamlessly with other Microsoft products.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Vicepresident for Administration at a manufacturing company with 1,001-5,000 employees
Reliable solution but isn't scalable enough for a company with millions of transactions
Pros and Cons
- "It's quite reliable, and there's a good local provider who can adapt the solution for tax issues."
- "For a big company like us with millions of transactions, the scalability isn't enough."
What is our primary use case?
We use this solution for finance purposes. We're using a version from 2020.
The solution is deployed on-premises.
There are about 10 people using this solution in my organization.
What is most valuable?
It's quite reliable, and there's a good local provider who can adapt the solution for tax issues.
This solution can be used in combination with Microsoft Office 365 with the cloud version.
What needs improvement?
We want to use this solution for our entire production company. We want to expand to other functions of the ERP, but it isn't a good solution for production companies.
I would like to see some quality control and quality assurance. It's very hard to find anything except SAP, so we have to find a special solution.
For how long have I used the solution?
I have worked with the solution for 18 years.
What do I think about the stability of the solution?
It's quite stable. We don't have any issues with bugs.
What do I think about the scalability of the solution?
For a big company like us with millions of transactions, the scalability isn't enough. For example, we were thinking of going to Dynamics for multi-transactions, MPS, and MRP, but this isn't enough. It's scalable but only up to a certain point.
How are customer service and support?
We have technical support through our partner, but the solution provided by Microsoft is stable. We always have problems with add-ons locally, which are necessary for local taxes. Microsoft is making a Central Europe package, which should comply with tax laws in Central European countries. Our local provider is making one more add-on to be compliant with these local tax issues. There are several issues, especially with the speed.
Which solution did I use previously and why did I switch?
We have also used a solution called Glovia. Their financial solution wasn't very good for Czech tax, and there was no support for Czech taxes so we had to cut it. Now, we have two systems, but we just want to use one. We don't know if Business Central can be expanded or if something else will have to be deployed.
How was the initial setup?
Initial setup is quite easy. Deployment took six months.
We deployed it together with our current ERP system, which wasn't good for the financial system. We analyze the structure and which functions to transfer to Microsoft.
The function is for bank connections. If you install just the finance part, it's quite straightforward. You have a chart of accounts, set up the connection with the ERP or with the other softwares, and set up the connections for the next processes, which use the data from Microsoft. Then, you connect to the data warehouses for Power BI or other reporting platforms. Of course, the biggest issue is that 80% of the time involves evaluation.
The biggest issues are quite easy to set up but small things delay the perfect process.
We need two people for deployment: one IT person and one in finance. It's not difficult to maintain the solution.
What's my experience with pricing, setup cost, and licensing?
The license changes every year. Sometimes it's for fixed users, and sometimes it's for concurrent users.
What other advice do I have?
I would rate the solution as seven out of ten.
My advice is to check the solution for local taxes and check to see if it covers the material flow for production needs, like ordering, planning, sales, and purchasing.
We need to find a provider who will be a good support. The right consultant and support is very essential.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Dynamics 365 Business Central
April 2025

Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
Project Consultant ( Scale Up) at a tech vendor with 501-1,000 employees
Light, user-friendly, and has organized workflows, but reporting, integration, and data capture need improvement
Pros and Cons
- "For me, the main strengths of Microsoft Dynamics NAV are that it's user-friendly and light. These are its major wins. I have used other ERPs and their architecture were a little more complex when compared to the Microsoft Dynamics NAV architecture."
- "Any request that had come from the website had to go through an e-form which was then plugged into Microsoft Dynamics NAV. There was no direct data capture. That was the pain point, where clients had to build e-forms, and that caused delays in transactions and getting information."
What is most valuable?
For my clients, the most important feature of Microsoft Dynamics NAV has been the workflows, including how organized the information flows across. That has been the key reason for the entire migration, and why my clients have been using Microsoft Dynamics NAV.
My clients have multiple business areas, and each business area is independent and uses Microsoft Dynamics NAV. It's not like one license is being used across business units. Now my clients are trying to remove all of that, in particular, remove all those multiple systems and bring them into one omnichannel.
For me, the main strengths of Microsoft Dynamics NAV are that it's user-friendly and light. These are its major wins. I have used other ERPs and their architecture were a little more complex when compared to the Microsoft Dynamics NAV architecture. The solution is customizable and user-friendly, and these are the key elements that I like best about Microsoft Dynamics NAV.
What needs improvement?
One of the main areas my clients had concerns with was the reporting function of Microsoft Dynamics NAV, and it probably depends on what level of licensing clients have. These are not complex users, and I'm not talking about millions of cases or tickets. This is a very limited number of users who felt that reporting is one of the areas for improvement in the solution.
Each department has gone and bought tools independently, and there's no interdepartmental communication, so another pain point is integrating Microsoft Dynamics NAV with other tools. There are so many systems running, so it's not entirely the fault of Microsoft Dynamics NAV why some customers are moving. It could be because prior business decisions were different from what they are now.
Another pain point or area for improvement was that any request that had come from the website had to go through an e-form which was then plugged into Microsoft Dynamics NAV. There was no direct data capture. That was the pain point, where clients had to build e-forms, and that caused delays in transactions and getting information. I'm unsure if the design was incorrect, so I'm unable to comment on it, but that is one of the pain points or areas for improvement in Microsoft Dynamics NAV.
What do I think about the stability of the solution?
I find Microsoft Dynamics NAV stable. It's fluid and stable enough for the loads my customers are using. I can't comment beyond that. There are one hundred fifty to twenty thousand tickets a year, and based on that volume, the solution is stable. There's no problem with it.
What do I think about the scalability of the solution?
Microsoft Dynamics NAV is scalable. I like it. It's light and fast enough. I don't know why some customers are migrating. They can upgrade Microsoft Dynamics NAV or modify certain elements if they can and use it, as opposed to moving to another solution.
How are customer service and support?
My clients had no technical issues and their usage was also limited, so they didn't contact the technical support team of Microsoft Dynamics NAV. Based on their usage, raising tickets, or anything about flow, there were no problems.
How was the initial setup?
I have not done a setup for Microsoft Dynamics NAV before. I have only worked on my existing projects but have not set up the solution, so I have no comment on how straightforward or complex the setup is.
Which other solutions did I evaluate?
We didn't compare Microsoft Dynamics NAV with other ERP systems. What we are trying out is an enterprise booking tool that will replace Microsoft Dynamics NAV.
What other advice do I have?
I have experience with Microsoft Dynamics NAV, but not with IFS.
I'm currently doing a project with Microsoft Dynamics NAV. I'm a consultant who works with migration tools. For example, in 2011 and 2015, I worked on migration projects and did migrations over to new platforms.
Currently, I have under twenty-five users of Microsoft Dynamics NAV.
I don't know what the maintenance fees of my clients are. The reasons for them changing to a different solution have nothing to do with the product, with Microsoft Dynamics NAV. It's a change in the business model. The pricing for the product is not the reason why clients are switching over, for example, one was buying a house, and now everybody is getting together and buying one solution.
I'd give Microsoft Dynamics NAV a rating of six from my exposure to it and what I've learned about it from end-users and its limitations.
My company is a partner of Microsoft.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Practice Head- Epicor at coporateserve Solutions pvt. ltd.
Versatile, intuitively easy to use, but not suited for large businesses
Pros and Cons
- "Microsoft products are very good in general. This product is flexible, easy to use, intuitive, and has good capabilities."
- "The solution is not best suited for larger-scale businesses."
What is most valuable?
Microsoft products are very good in general. This product is flexible, easy to use, intuitive, and has good capabilities. The solution does well in India because of the solid brand Microsoft has created.
What needs improvement?
The solution is not best suited for larger-scale businesses. The features are lacking, there could be more add ons available. There are some other areas that are lacking but there are separate solutions for those other areas not covered in this solution. For example, field services and CRM are in Dynamic 365 and there is no BI feature but there a separate application for that called Power BI.
I would like to see some project related feature in upcoming releases of the application. Some companies are professional service companies and they can also be project-based. Having some projects features would be helpful. If they are not including manufacturing, then at least they can add features for project-based companies.
For how long have I used the solution?
I have been using this solution for 13 years.
What do I think about the stability of the solution?
We had some issues with the stability with NAV2016. There were times when it would crash when we were doing a high amount of data entry.
What do I think about the scalability of the solution?
The solution is best suited for small businesses especially those offering services and distribution.
Which solution did I use previously and why did I switch?
There has not been an updated version of this solution since NAV2016 here in India. Microsoft is releasing the replacement on April 1st, 2021 called Business Central and we already have many customers that are going to migrate.
How was the initial setup?
The installation is easy.
What about the implementation team?
We did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
I have some subscription-based customer and a few customers who have perpetual licenses that hosted the application on the cloud.
What other advice do I have?
If I was going to rate the solution in terms of global positive effectiveness, I would give it an eight out of ten. However, if I was going to rate it out of the sum of features and functionality, then I would rate it a four or five.
Overall, I rate Microsoft Dynamics NAV a six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Infrastructure Engineer at a government with 5,001-10,000 employees
A CRM solution that needs improvement in work optimization
Pros and Cons
- "We use Microsoft Dynamics 365 Business Central as CRM."
- "The product should improve work optimization."
What is our primary use case?
We use Microsoft Dynamics 365 Business Central as CRM.
What needs improvement?
The product should improve work optimization.
What do I think about the stability of the solution?
My company has 1000 users.
What other advice do I have?
I rate Microsoft Dynamics 365 Business Central a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ERP Systems Engineer at Tiryaki Agro Foods Industry Co
A user-friendly ERP solution that is scalable and stable
Pros and Cons
- "One developer is enough to maintain the solution. Microsoft 365 is changing technology. The product is a user-friendly ERP solution."
- "I would like to improve the tool’s reporting and coding part."
What needs improvement?
I would like to improve the tool’s reporting and coding part.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The tool is stable. I would rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable. I would rate the product’s scalability a ten out of ten. My company has 300 users for the solution. The tool’s usage increase on a yearly basis.
How are customer service and support?
The tool’s tech support is fast.
How was the initial setup?
The solution is easy to setup. The time taken for deployment depends. The steps we followed for deployment included project analysis, development, and deployment.
What's my experience with pricing, setup cost, and licensing?
The tool’s licensing is yearly. The solution is cheaper compared to other ERP products from Oracle or SAP.
What other advice do I have?
I would rate the overall product a nine out of ten. One developer is enough to maintain the solution. Microsoft 365 is changing technology. The product is a user-friendly ERP solution. I would recommend this solution to people who want to use it.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Software Engineer at Apmosys Technology Pvt. Ltd.
Easy to use, useful data customization, and smooth integration
Pros and Cons
- "The most valuable feature of Microsoft Dynamics 365 Business Central is its ease of use, data customization, and smooth integration."
- "There are some aspects of the solution that is complex."
What is our primary use case?
We are using Microsoft Dynamics 365 Business Central for Microsoft Excel to track all business-related data.
What is most valuable?
The most valuable feature of Microsoft Dynamics 365 Business Central is its ease of use, data customization, and smooth integration.
What needs improvement?
There are some aspects of the solution that is complex.
For how long have I used the solution?
I have been using Microsoft Dynamics 365 Business Central for approximately three months.
What do I think about the stability of the solution?
The stability of Microsoft Dynamics 365 Business Central is great. There is always a potential security issue.
I rate the stability of Microsoft Dynamics 365 Business Central a nine out of ten.
What do I think about the scalability of the solution?
The solution is highly scalable.
We have approximately one or two people using the solution in my organization.
How are customer service and support?
I have not used the vendor's support.
Which solution did I use previously and why did I switch?
I have not used a solution similar to Microsoft Dynamics 365 Business Central.
How was the initial setup?
The initial setup is simple. We did the implementation for the complete solution within one month.
What's my experience with pricing, setup cost, and licensing?
The price of the solution could be reduced to improve their offering.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Dynamics 365 Business Central a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Country Director at Inextricable Group Tech
Plenty of dashboard, user-friendly implementation, and flexible
Pros and Cons
- "The most valuable features of Microsoft Dynamics 365 Business Central are the dashboards, ease of use, and flexibility."
- "The solution is stable, but it could improve."
What is our primary use case?
My clients are using Microsoft Dynamics 365 Business Central for many aspects of their business needs, such as financial tools. This solution replaces other solutions they used, such as QuickBooks and Sage. As the client's companies are growing Microsoft Dynamics 365 Business Central provides the tools needed for them to expand with efficiency.
How has it helped my organization?
This solution helps combine all the benefits of many solutions into one improving companies efficiency.
What is most valuable?
The most valuable features of Microsoft Dynamics 365 Business Central are the dashboards, ease of use, and flexibility.
For how long have I used the solution?
I have been using Microsoft Dynamics 365 Business Central for approximately eight years.
What do I think about the stability of the solution?
The solution is stable, but it could improve.
What do I think about the scalability of the solution?
We have three to four clients that are using this solution.
How was the initial setup?
The initial setup of Microsoft Dynamics 365 Business Central is user-friendly. The process can be done rapidly over three to four weeks. If there is more customization of the solution more time could be needed.
What about the implementation team?
We do the implementation of the solution using our project team.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Dynamics 365 Business Central is reasonable.
What other advice do I have?
I would recommend this solution because it has a lot of advantages for businesses. It is highly beneficial for businesses.
I rate Microsoft Dynamics 365 Business Central a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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Updated: April 2025
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