I would like to improve the tool’s reporting and coding part.
ERP Systems Engineer at Tiryaki Agro Foods Industry Co
A user-friendly ERP solution that is scalable and stable
Pros and Cons
- "One developer is enough to maintain the solution. Microsoft 365 is changing technology. The product is a user-friendly ERP solution."
- "I would like to improve the tool’s reporting and coding part."
What needs improvement?
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The tool is stable. I would rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable. I would rate the product’s scalability a ten out of ten. My company has 300 users for the solution. The tool’s usage increase on a yearly basis.
Buyer's Guide
Microsoft Dynamics 365 Business Central
October 2024
Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
How are customer service and support?
The tool’s tech support is fast.
How was the initial setup?
The solution is easy to setup. The time taken for deployment depends. The steps we followed for deployment included project analysis, development, and deployment.
What's my experience with pricing, setup cost, and licensing?
The tool’s licensing is yearly. The solution is cheaper compared to other ERP products from Oracle or SAP.
What other advice do I have?
I would rate the overall product a nine out of ten. One developer is enough to maintain the solution. Microsoft 365 is changing technology. The product is a user-friendly ERP solution. I would recommend this solution to people who want to use it.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
System Administrator at Finlays
High availability, straightforward setup, and scalable
Pros and Cons
- "Microsoft Dynamics NAV's most valuable feature is the integration with other Microsoft solutions."
- "Microsoft Dynamics NAV could improve the reporting."
What is our primary use case?
We are using Microsoft Dynamics NAV for warehousing functions, such as human resources and production.
What is most valuable?
Microsoft Dynamics NAV's most valuable feature is the integration with other Microsoft solutions.
What needs improvement?
Microsoft Dynamics NAV could improve the reporting.
For how long have I used the solution?
I have been using Microsoft Dynamics NAV for four years.
What do I think about the stability of the solution?
Microsoft Dynamics NAV is stable, it has high availability.
What do I think about the scalability of the solution?
The scalability of Microsoft Dynamics NAV is very good.
We have approximately 150 people using this solution. We do not plan o increase usage.
How are customer service and support?
I have contacted technical support. However, we rely more on the consultant we have.
How was the initial setup?
Microsoft Dynamics NAV has a straightforward initial setup.
What about the implementation team?
We used a consultant to help us with the implementation.
What's my experience with pricing, setup cost, and licensing?
We have a perpetual license to use Microsoft Dynamics NAV.
What other advice do I have?
I would recommend others to use this solution.
I rate Microsoft Dynamics NAV a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Dynamics 365 Business Central
October 2024
Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
Digital Transformation Manager at a construction company with 1,001-5,000 employees
It is easy to use and implement, and it works very well for small companies
Pros and Cons
- "It is easy to use, and it works very well for small-scale companies."
- "I would like a more modular and user-friendly interface."
What is our primary use case?
Its use cases depend on the country. It is generally used for enterprise resource management and sales and marketing.
There are both on-prem and cloud deployments.
What is most valuable?
It is easy to use, and it works very well for small-scale companies.
What needs improvement?
I would like a more modular and user-friendly interface.
For how long have I used the solution?
I have been using it for about three years, but the company has been using it for more than 10 years.
What do I think about the stability of the solution?
I am satisfied with its performance and stability.
What do I think about the scalability of the solution?
We have around 300 users. It fits small-scale companies very well.
How are customer service and support?
We have sometimes contacted them through the vendor. They are very fast in dealing with their support.
Which solution did I use previously and why did I switch?
We were not using any other solution previously. NAV was here from the beginning of time. It is a very old one, and it has developed over time.
How was the initial setup?
It is very easy to implement.
What about the implementation team?
We did use some technicians. Usually, you need functional and technical experts for it.
The number of people required varies. It is on a small scale for us. So, two people are enough for us. We have an expert in Navision, and we also have a technical expert who can do the backend.
What's my experience with pricing, setup cost, and licensing?
Its licensing is yearly. In addition to the licensing cost, there is the cost of hosting on Azure.
What other advice do I have?
I would recommend this solution to others. I would rate it a nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Microsoft Dynamics Specialist at a computer software company with 51-200 employees
Very easy to scale and the new pricing model is a lot cheaper
Pros and Cons
- "All of the features are valuable, depending on where you implement them. I've done implementations in 60 countries, across 86 different companies and groups, and each company has a different reason for why they want to use it. Every single feature that I've implemented has been successful, and for some companies, where they didn't use the functionality, they have moved to external products or they've integrated into other applications."
- "Microsoft Dynamics NAV could be improved in terms of exporting income statements and balance sheets. Currently, there is a feature, but you can only have the last three years. I spent some time trying to improve the KPI portion that exports the data, that already calculates the sub forms or subtotals, but they weren't able to break that up into different dimensions. They've now managed to crowd the separate table and you can export that, but it's only for the last three years. So, they could improve this solution by getting the chart of accounts or the account schedules to be exported, where you can go further than just three years with it."
What is our primary use case?
Microsoft Dynamics NAV is used for sales, purchasing inventory, manufacturing, advancing fixed assets, document integration, and now there is also a service module. This solution is now called Business Central, but it's the same product.
I have implemented Microsoft Dynamics both on cloud and on-premises, but the company I work for now has it deployed on-premises.
What is most valuable?
All of the features are valuable, depending on where you implement them. I've done implementations in 60 countries, across 86 different companies and groups, and each company has a different reason for why they want to use it. Every single feature that I've implemented has been successful, and for some companies, where they didn't use the functionality, they have moved to external products or they've integrated into other applications.
What needs improvement?
Microsoft Dynamics NAV could be improved in terms of exporting income statements and balance sheets. Currently, there is a feature, but you can only have the last three years. I spent some time trying to improve the KPI portion that exports the data, that already calculates the sub forms or subtotals, but they weren't able to break that up into different dimensions. They've now managed to crowd the separate table and you can export that, but it's only for the last three years. So, they could improve this solution by getting the chart of accounts or the account schedules to be exported, where you can go further than just three years with it.
For how long have I used the solution?
I have been using this product for 21 years.
What do I think about the stability of the solution?
I'd say Microsoft Dynamics NAV is stable.
The SQL portion does require some maintenance. From an operational perspective, you do need to do some housekeeping to keep it up to date. In terms of maintenance, the only maintenance that you really need, from a consultant perspective, is if you want to upgrade to a new version or if you want to implement new features from the new cumulative update. But it's not really regarded as maintenance—it's more of an upgrade.
What do I think about the scalability of the solution?
Microsoft Dynamics NAV is very easy to scale, as long as you understand the limitations of the product. There is a bit of a problem if too many people try and pro-post simultaneously to the general ledger. You do get locked out sometimes. So, you have to look at the size of the company—and you can add as many companies as you want—but when you go over 250 users, you have to start looking at a larger product. It's significantly scalable, but there is a limit to how many users per company you should have before you start getting performance issues.
I specialize in the manufacturing companies, but I've implemented this solution for companies of all sizes.
How are customer service and support?
I think that Microsoft's technical support is extremely good, but that's just because I used to deal directly with the development team at Microsoft and I used to present at events. From my experience, it's very good. There have been some instances where they didn't get it right, but the majority of the time—I'd say 99% of the time—they give good advice.
Which solution did I use previously and why did I switch?
From a business intelligence perspective, I have connected or created cubes or analytics services from multiple databases, anything from SAP, Pascal, JD Edwards, Oracle, Cognos, Executive Viewer. For ERP, I'm only working with Dynamics NAV and Business Central.
How was the initial setup?
I'm regarded as an expert, so the initial setup was easy because I've worked with it for so long and I've done so many implementations. Past partners still use me as a resource that they can lean on if they have any issues with their solutions. For me, I think the product is quite easy, but that is purely because of the experience and knowledge that I have about the product.
What about the implementation team?
I have implemented this solution myself.
What's my experience with pricing, setup cost, and licensing?
The cost is one of the benefits. If you don't want to go for the full-blown finance and operations, the pricing model is a lot cheaper and has now switched to being based on a per-user subscription. So, if it's on cloud, you now have an expense instead of a large CapEx. If it's on-prem, you obviously still have to continue with the licensing model that they have, but if you compare the features and functionality, in terms of the price that you pay, I find it's better than other products.
My answer on the pricing would be slightly different, depending on the country you're in and the return on investment, based on the size of the company. It's well-priced internationally. I think the new model is priced even better because it's now subscription-based and, if you go for cloud, the return on investment is a lot quicker and if it's expense, you can cap it. If you do take the on-prem version, the licensing is still priced as what it used to be, so that would depend on what country you are in.
What other advice do I have?
My rating is biased because I'm a Microsoft resource, but I rate this solution a 10 out of 10.
To those looking into implementing this solution, I would first advise you to do your research. Make sure that the product does what you want it to do. You also need to understand the limitations of the product. If you want a payroll system, it's not a payroll system. You need to know these kinds of things.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Software Consultant at Fortitude Systems
It's an all-inclusive solution, so that makes everything neat
Pros and Cons
- "NAV covers everything from purchasing and selling items to invoicing. Everything is within NAV, so it's all very neat."
- "If Microsoft made some of the security setups a little easier to work with, that would be a significant improvement. The warehouse management features could also use some work. We had to buy third-party software to make NAV's warehouse management and security more usable and functional."
What is our primary use case?
We use NAV to run our entire business.
How has it helped my organization?
NAV covers everything from purchasing and selling items to invoicing. Everything is within NAV, so it's all very neat.
What is most valuable?
NAV provides a framework that you can build on and customize to fit your business needs
What needs improvement?
Some people might be disappointed to find that NAV isn't a turnkey solution. It's just a framework for you to build on. It has been challenging to get some of our more peculiar business practices to work in the system.
And if Microsoft made some of the security setups a little easier to work with, that would be a significant improvement. The warehouse management features could also use some work. We had to buy third-party software to make NAV's warehouse management and security more usable and functional.
For how long have I used the solution?
We've been using it for seven years now.
What do I think about the stability of the solution?
NAV is solid. It runs great.
What do I think about the scalability of the solution?
It's effortless to scale NAV up.
How are customer service and support?
We haven't had to Microsoft for support on anything. So far, the vendor has helped us with any issues that came up.
Which solution did I use previously and why did I switch?
We had a simple accounting system before, and we wrote our own warehouse management system to work with that. We switched to NAV when we found out the other system would no longer be supported. The appeal of NAV was that it's all-inclusive, so we didn't need 15 different programs to keep the business running. We do everything in NAV now.
What's my experience with pricing, setup cost, and licensing?
NAV might be a little pricey for a small or medium-sized company, but all the solutions out there are.
What other advice do I have?
I rate Dynamics NAV eight out of 10. If you're going to implement NAV, make sure you have a reputable partner who knows the solution. It's a long and detailed process, so you need partners with experience and a track record. Our first go-around was pretty much a failure. We had to fire our first vendor and bring in a second to get everything running right.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business application analyst at CFI
It's a robust, scalable system that's easy to use and integrates seamlessly with other products by the same vendor
Pros and Cons
- "We like the manufacturing and case management modules."
- "The Power BI integration could be more seamless."
What is our primary use case?
We use Dynamics in the manufacturing industry.
What is most valuable?
We like the manufacturing and case management modules.
What needs improvement?
The Power BI integration could be more seamless.
For how long have I used the solution?
We just updated to Dynamics six months ago.
What do I think about the stability of the solution?
I rate Dynamics 365 eight out of 10 for stability.
What do I think about the scalability of the solution?
Dynamics 365 is scalable.
How are customer service and support?
We mostly rely on our service provider for support. For some issues, we consult the forums to see what other users are saying.
How was the initial setup?
Dynamics 365 is easy to deploy. We migrated from another version of the solution with the help of a partner.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license.
What other advice do I have?
I rate Microsoft Dynamics 365 nine out of 10. I recommend it for anyone who needs an ERP. It's a robust, scalable system that's easy to use and integrates seamlessly with other Microsoft products.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager - Accounts, Finance & Tax at JFE Engineering India
User friendly functions, reliable, but at end of life
Pros and Cons
- "The most valuable feature of Microsoft Dynamics NAV is its simplicity of accounting and receiving reports. The solution is similar to Microsoft Excel, and that similarity is good. All the functions of Microsoft Dynamics are user-friendly."
- "Microsoft Dynamics NAV will be replaced with Office 365 in the future."
What is most valuable?
The most valuable feature of Microsoft Dynamics NAV is its simplicity of accounting and receiving reports. The solution is similar to Microsoft Excel, and that similarity is good. All the functions of Microsoft Dynamics are user-friendly.
What needs improvement?
Microsoft Dynamics NAV will be replaced with Office 365 in the future.
For how long have I used the solution?
I have been using Microsoft Dynamics NAV for approximately three years.
What do I think about the stability of the solution?
Microsoft Dynamics NAV is stable.
What do I think about the scalability of the solution?
The scalability of Microsoft Dynamics NAV is good. You can scale it and it can be customized.
How are customer service and support?
I have not contacted the support but my team has.
How was the initial setup?
The initial setup of Microsoft Dynamics NAV was straightforward.
What's my experience with pricing, setup cost, and licensing?
There is an annual cost of using Microsoft Dynamics NAV. The cost is approximately 140,000 INR.
What other advice do I have?
Microsoft Dynamics NAV is good for implementation, considering user-friendliness and adaptability.
I rate Microsoft Dynamics NAV a seven out of ten.
There are a lot of areas I have not explored, and there is a lot to explore.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Design Engineer at SS Automation Solutions Pvt Ltd
ERP solution that is useful for integrating our departments for production planning
Pros and Cons
- "It's quite useful for our production line, and it's easy to configure to our requirements."
- "I would like to have more frequent updates."
What is our primary use case?
It's an ERP solution, so it integrates our departments for production planning.
What is most valuable?
It's quite useful for our production line, and it's easy to configure to our requirements.
What needs improvement?
I would like to have more frequent updates.
For how long have I used the solution?
I have used this solution for eight years.
What do I think about the stability of the solution?
The stability is fine.
What do I think about the scalability of the solution?
We haven't seen any problems with the scalability.
How are customer service and support?
If we have any concerns, we escalate to our IT team.
How was the initial setup?
Setup is straightforward.
What other advice do I have?
I would rate this solution as eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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Great solution, lots of functionality, easy to implement