Microsoft Dynamics 365 Business Central Reviews

Its use cases depend on the country. It is generally used for enterprise resource management and sales and marketing.

There are both on-prem and cloud deployments.

It is easy to use, and it works very well for small-scale companies.

I would like a more modular and user-friendly interface.

I have been using it for about three years, but the company has been using it for more than 10 years.

I am satisfied with its performance and stability.

We have around 300 users. It fits small-scale companies very well.

We have sometimes contacted them through the vendor. They are very fast in dealing with their support.

We were not using any other solution previously. NAV was here from the beginning of time. It is a very old one, and it has developed over time.

It is very easy to implement.

We did use some technicians. Usually, you need functional and technical experts for it.

The number of people required varies. It is on a small scale for us. So, two people are enough for us. We have an expert in Navision, and we also have a technical expert who can do the backend.

Its licensing is yearly. In addition to the licensing cost, there is the cost of hosting on Azure.

I would recommend this solution to others. I would rate it a nine out of 10.

Microsoft Dynamics NAV is used for sales, purchasing inventory, manufacturing, advancing fixed assets, document integration, and now there is also a service module. This solution is now called Business Central, but it's the same product. 

I have implemented Microsoft Dynamics both on cloud and on-premises, but the company I work for now has it deployed on-premises.  

All of the features are valuable, depending on where you implement them. I've done implementations in 60 countries, across 86 different companies and groups, and each company has a different reason for why they want to use it. Every single feature that I've implemented has been successful, and for some companies, where they didn't use the functionality, they have moved to external products or they've integrated into other applications. 

Microsoft Dynamics NAV could be improved in terms of exporting income statements and balance sheets. Currently, there is a feature, but you can only have the last three years. I spent some time trying to improve the KPI portion that exports the data, that already calculates the sub forms or subtotals, but they weren't able to break that up into different dimensions. They've now managed to crowd the separate table and you can export that, but it's only for the last three years. So, they could improve this solution by getting the chart of accounts or the account schedules to be exported, where you can go further than just three years with it. 

I have been using this product for 21 years. 

I'd say Microsoft Dynamics NAV is stable. 

The SQL portion does require some maintenance. From an operational perspective, you do need to do some housekeeping to keep it up to date. In terms of maintenance, the only maintenance that you really need, from a consultant perspective, is if you want to upgrade to a new version or if you want to implement new features from the new cumulative update. But it's not really regarded as maintenance—it's more of an upgrade. 

Microsoft Dynamics NAV is very easy to scale, as long as you understand the limitations of the product. There is a bit of a problem if too many people try and pro-post simultaneously to the general ledger. You do get locked out sometimes. So, you have to look at the size of the company—and you can add as many companies as you want—but when you go over 250 users, you have to start looking at a larger product. It's significantly scalable, but there is a limit to how many users per company you should have before you start getting performance issues. 

I specialize in the manufacturing companies, but I've implemented this solution for companies of all sizes. 

I think that Microsoft's technical support is extremely good, but that's just because I used to deal directly with the development team at Microsoft and I used to present at events. From my experience, it's very good. There have been some instances where they didn't get it right, but the majority of the time—I'd say 99% of the time—they give good advice. 

From a business intelligence perspective, I have connected or created cubes or analytics services from multiple databases, anything from SAP, Pascal, JD Edwards, Oracle, Cognos, Executive Viewer. For ERP, I'm only working with Dynamics NAV and Business Central. 

I'm regarded as an expert, so the initial setup was easy because I've worked with it for so long and I've done so many implementations. Past partners still use me as a resource that they can lean on if they have any issues with their solutions. For me, I think the product is quite easy, but that is purely because of the experience and knowledge that I have about the product. 

I have implemented this solution myself. 

The cost is one of the benefits. If you don't want to go for the full-blown finance and operations, the pricing model is a lot cheaper and has now switched to being based on a per-user subscription. So, if it's on cloud, you now have an expense instead of a large CapEx. If it's on-prem, you obviously still have to continue with the licensing model that they have, but if you compare the features and functionality, in terms of the price that you pay, I find it's better than other products. 

My answer on the pricing would be slightly different, depending on the country you're in and the return on investment, based on the size of the company. It's well-priced internationally. I think the new model is priced even better because it's now subscription-based and, if you go for cloud, the return on investment is a lot quicker and if it's expense, you can cap it. If you do take the on-prem version, the licensing is still priced as what it used to be, so that would depend on what country you are in. 

My rating is biased because I'm a Microsoft resource, but I rate this solution a 10 out of 10. 

To those looking into implementing this solution, I would first advise you to do your research. Make sure that the product does what you want it to do. You also need to understand the limitations of the product. If you want a payroll system, it's not a payroll system. You need to know these kinds of things. 

We use NAV to run our entire business.

NAV covers everything from purchasing and selling items to invoicing. Everything is within NAV, so it's all very neat.

NAV provides a framework that you can build on and customize to fit your business needs

Some people might be disappointed to find that NAV isn't a turnkey solution. It's just a framework for you to build on. It has been challenging to get some of our more peculiar business practices to work in the system. 

And if Microsoft made some of the security setups a little easier to work with, that would be a significant improvement. The warehouse management features could also use some work. We had to buy third-party software to make NAV's warehouse management and security more usable and functional.

We've been using it for seven years now.

NAV is solid. It runs great.

It's effortless to scale NAV up.

We haven't had to Microsoft for support on anything. So far, the vendor has helped us with any issues that came up.

We had a simple accounting system before, and we wrote our own warehouse management system to work with that. We switched to NAV when we found out the other system would no longer be supported. The appeal of NAV was that it's all-inclusive, so we didn't need 15 different programs to keep the business running. We do everything in NAV now.

NAV might be a little pricey for a small or medium-sized company, but all the solutions out there are.

I rate Dynamics NAV eight out of 10. If you're going to implement NAV, make sure you have a reputable partner who knows the solution. It's a long and detailed process, so you need partners with experience and a track record. Our first go-around was pretty much a failure. We had to fire our first vendor and bring in a second to get everything running right.

We use Microsoft Dynamics 365 Business Central as CRM. 

The product should improve work optimization. 

My company has 1000 users. 

I rate Microsoft Dynamics 365 Business Central a nine out of ten. 

We use Dynamics in the manufacturing industry. 

We like the manufacturing and case management modules.

The Power BI integration could be more seamless.

We just updated to Dynamics six months ago. 

I rate Dynamics 365 eight out of 10 for stability. 

Dynamics 365 is scalable. 

We mostly rely on our service provider for support. For some issues, we consult the forums to see what other users are saying.

Dynamics 365 is easy to deploy. We migrated from another version of the solution with the help of a partner. 

We pay an annual license.

I rate Microsoft Dynamics 365 nine out of 10. I recommend it for anyone who needs an ERP. It's a robust, scalable system that's easy to use and integrates seamlessly with other Microsoft products. 

The most valuable feature of Microsoft Dynamics NAV is its simplicity of accounting and receiving reports. The solution is similar to Microsoft Excel, and that similarity is good. All the functions of Microsoft Dynamics are user-friendly.

Microsoft Dynamics NAV will be replaced with Office 365 in the future. 

I have been using Microsoft Dynamics NAV for approximately three years.

Microsoft Dynamics NAV is stable.

The scalability of Microsoft Dynamics NAV is good. You can scale it and it can be customized.

I have not contacted the support but my team has.

The initial setup of Microsoft Dynamics NAV was straightforward.

There is an annual cost of using Microsoft Dynamics NAV. The cost is approximately 140,000 INR.

Microsoft Dynamics NAV is good for implementation, considering user-friendliness and adaptability.

I rate Microsoft Dynamics NAV a seven out of ten.

There are a lot of areas I have not explored, and there is a lot to explore.

I primarily use the solution within my company. It's mainly for communication. I use a lot of Microsoft Teams, which is included on it, as well as the ticketing system that is on it. 

The performance is good. I'm happy overall with the product's capabilities. 

It's helpful for work purposes. 

It's stable.

The solution can scale. 

I don't have any missing features to note. 

It would be nice, in Microsoft Teams, if we were able to type more information into the chat. 

They could always improve the stability.

I've used the solution for a year. 

The stability has been good overall. There are no bugs or glitches. It doesn't crash or freeze. 

We have about 100 people using the solution at this time. I'm not sure if there are plans to increase usage at this time. 

It's a scalable solution. A company would have no problem scaling. 

I've never dealt with technical support. I can't speak to how helpful or responsive they are when a person needs help. 

I did not previously use a different ERP solution. 

This was a deployment from my company. I am not familiar with the setup process itself as I was not involved. 

I'm not familiar with the licensing of the product. That's not an aspect of the product I handle directly. 

I did not evaluate other options before choosing this product.

I'm an end-user of this solution. 

I am not sure which version I'm using at this time. It's on the cloud. 

I'd rate the solution nine out of ten. At this time, I would recommend the product to others. 

It's an ERP solution, so it integrates our departments for production planning.

It's quite useful for our production line, and it's easy to configure to our requirements.

I would like to have more frequent updates.

I have used this solution for eight years.

The stability is fine.

We haven't seen any problems with the scalability.

If we have any concerns, we escalate to our IT team.

Setup is straightforward.

I would rate this solution as eight out of ten.