Microsoft Dynamics 365 Business Central Reviews

Financial analytics provide end users with a real good picture of financial information, such as income and P&L. It can be divided by organization unit, for example, and it can be reported in one additional currency.

By centralizing the main data, each employee has the necessary information in real time. Analytics are helping management make the right decisions.

Can’t remember what to improve in MS Dynamics NAV at this time.

With every new version, more or less, the software is constantly improving.

From my experience, every client (company) that I spoke with, has asked for some customization/improvements. It seems like I have mixed the customization and improvements.

All the areas (modules) of the MS Dynamics NAV are really well-covered, so at this time, I can’t remember what needs to improve exactly.

I have been using base and earlier versions for more than 10 years. I have been using version 2016 for one year.

I did not encounter any issues with stability.

I use some local solutions. I did not completely switch to Dynamics NAV. Dynamics NAV is worldwide product, so you can find arrangements (jobs) in different countries.

In early versions, the installation was more complex. With newer versions, it became more straightforward. It depends on the complexity of the client's business and necessary customizations.

For basic implementations of ten user, prices are more affordable with the newer versions. Previously, the cost of licensing and implementation was much higher. Microsoft often has some sales actions for licensing.

My basic product orientation is to Dynamics NAV.  I have not evaluated other options recently.

Take a good look and do some analytics before implementation. Planning a budget for initial implementation can be underestimated due to unforeseen issues.

It is highly customizable. A customer’s business processes are unique to their business and at times, standard business processes do not fit any ERP system.

Dynamics NAV can be customized to suit the client’s requirements, whether it be functionality, integrations, or interfaces. Newer versions of this solution also allow the end-user to make modifications to the user interface without going to the reseller.

We are resellers and this is the service we provide.

There are always ongoing improvements. Now that it is cloud-based, Microsoft is continuously working on this.

I have used Microsoft Dynamics NAV for 20 years.

There have been no stability issues in the newer versions. The older versions, from years ago, had issues.

We have not had scalability issues.

Microsoft provides very, very good support.

We did not have a previous solution.

I am a certified installer, so installations are very simple to do.

I do not get involved in pricing, as I am a technical architect.

We didn’t evaluate any other alternatives.

It is a very good product. It is can be customized to business requirements without being too expensive.

The product is very easy for the users. Generally, an ERP solution is a little challenging for end users.

Reporting is very good in NAV.

Inventory Management could be improved.

I have used this product for 2 years.

I did not encounter any stability issues.

I did not encounter any scalability issues.

Technical support is good.

Initial setup was straightforward and simple.

I've no idea about pricing. NAV is recommended for a mid-size organization.

We evaluated MSD AX.

Choose the right vendor.

• Role Tailored User Experience
• Supported Web Service enabling pages and codeunit
• Enhance Reporting become more user friendly
• Added NAV Security Feature
• Job Queue Capability
• Offer API integration
• Sales Credit Memo to Reverse a Sales Entry by using Copy Feature
• Create PDF feature
• Tracebility of Change Log Records

Now, month-end reports are highly reliable and always ready on-time. In addition, Focus Point only needs four staff to compile all staff and finance reports, instead of ten. The work-hours required to compile critical reports has dropped by 60%, Sales reports are absolutely up-to-date, which means executives can create action plans in response to real-time trends.

With integrated sales and inventory data, executives ensure they avoid purchasing excessive stock. "Now, we can respond to customer demand very quickly by clearing obsolete fashion items and investing in high-selling products.

Focus Point can also open new stores more easily. It only takes a day for us to roll out our core technology in new stores, This makes it easier for us to expand, and makes our franchise business more attractive. 

The company president believes the end-to-end platform has empowered executives. Dynamics NAV helps us make smart decisions that have a direct impact on our bottom line. As a result we have increased profit margins and improved cash flow. This technology is delivering real business value.

Batch Processing Function should be developed to schedule running in the background at nighttime for posting a Purchase Receipt/Invoice, Sales Order/Invoice, Day End Statement or Item Journal Adjustment to minimize the Classic NAV table locking.

The customization possibilities in all modules are a valuable feature.

It has reduced costs.

The human resources module could be improved.

I have used the solution for about four years.

We did not encounter any issues with stability.

We did not encounter any issues with scalability.

I would give technical support a rating of 7/10.

I am not aware of any previous solutions.

For the price, this is a good ERP package.

We did not evaluate any other options.

This product is very good for organizations.

• User role based access control
• Easy to customize
• Seamless integration with Office 365 and other MS products in the stack

• Technical documentation
• Functional documentation
• Support and help from the principal

We have been using this solution for eight years.

I did not encounter any issues with deployment.

I did not encounter any issues with stability.

Customer service is excellent.

This is a flexible ERP solution and it includes these major functional areas:

• Trade
• Supply chain
• Manufacturing
• Finance
• Logistics
• Warehouse
• Service
• Quality management

Dynamics NAV is a global ERP solution that offers:

• Twenty-eight country-specific features
• Access to more than 80 global languages
• The transformation of data from one language to another
• Access through a PC, laptop, mobile, tablet, or the Android/iOS app

• Logistics
• Packing
• Export/import
• On-line trade
• Real-time integration with other systems

I have used this solution for around seven years.

We had some stability issues. A heavy load of data is the reason for losing speed and the stability in the system.

There were also scalability issues experienced. When doing multiple data transfer into one table with different users at the same time, the system locked and went into the “Not Responding” mode.

The setup was easy.

The pricing decision is based on the understanding of the requirements. The quote is provided according to the estimated hours.

I did not evaluate other options.

Each customer needs to check:

• How many business processes are readily available in the system
• Whether it is suitable for all three levels of resources
• The pricing policy as per the requirements

I am implementing Microsoft Dynamics 365 Business Central for my customers and recommending it to small and medium enterprises, which typically have between three and 1500 people.

Dynamics 365 Business Central is mostly used for financial management. It covers warehouse management and supply chain. It is pretty cheap compared to competitors, which makes it attractive for customers. When comparing it to alternatives like Odoo, Exact, or some implementations of NetSuite, it is much cheaper and better. The value for money is very high as it fits the business well.

There is a need for improvement in consolidation and multi-country master data management.

I have been using Microsoft Dynamics 365 Business Central since 2018, since it was released.

Customer service and support are mixed. Sometimes the support is quick, but other times it is very slow. The response time before getting someone who can provide a relevant answer is crucial, as some support personnel seem to stick to a checklist, which can be frustrating for experienced users.

Negative

Finding the right consultants to implement Dynamics 365 Business Central is challenging. Many consultancy partners are not up-to-date with Microsoft's latest developments and still follow outdated practices from ten years ago.

The pricing for Dynamics 365 Business Central is reasonable. The value for money is very high.

I compared it to alternatives like Odoo, Exact, or some implementations of NetSuite. Dynamics 365 Business Central is way cheaper compared to these options.

Overall, I would rate Dynamics 365 Business Central an eight out of ten. 

I suggest more development in consolidation and multi-country master data management.