Microsoft Dynamics 365 Business Central Reviews

We use Microsoft Dynamics NAV for everything that the software has to offer. Some accounting, financing, a little bit of CRM, order processing, marketing sales, and ERP.

Microsoft Dynamics NAV has helped us reduce the amount of paper used within the organization.

Everything seems to be useful for each production department. We have everything recorded in the database, so our data is much more manageable than before. That's one of the greatest advantages.

Customization and costs could be improved. Customization is a little complex, so we don't do that. We just use the basic features provided there. We also don't have a theme to customize it as it costs a lot.

In terms of what I see from the IT department, it would help if we could create an application within Dynamics NAV itself, like a dashboard, which we could customize ourselves.

It'll also help if they had documentation to help with API programming. I have a hard time finding the documentation about it. We need to drill down through the output and input of the structures they gave us, and I can't find a detailed explanation of the objects and properties.

I've been using Microsoft Dynamics NAV for about seven years.

The stability of Microsoft Dynamics NAV is quite good. I think on a scale from one to ten; I'm going to give it a seven or an eight as it depends on the database.

Scalability depends on the hardware as the software is really simple. Scalability also depends on the database.

Our Microsoft partner here is quite responsive whenever we call them.

At first, the initial setup feels complex, and we have to do some modeling to know how to deploy it. We've been studying it, and it's becoming quite easy compared to SAP.

The first time we tried to buy the newest version, it was expensive.

I would advise potential users to get whatever data is needed to implement this. The partnership should give you whatever you need, according to your experience. 

Just ask what's the requirement and follow the partner's guide. It's already a step-by-step process. It's not going to be very difficult to follow. They will explain what's required of us as the customer and what data we should put there.

On a scale from one to ten, I would give Microsoft Dynamics NAV an eight.

• Accounting Reporting: Account Schedule and Analysis By Dimension
• Flexibility for end users to create their own reports from the chart of an account
• Integrated export to Excel

Accounting reporting can be done just in time.

Setup security needs to be simpler. It needs to be more user friendly for consultants or users to set up. Currently, performing this task requires deep knowledge about tables, forms, pages, and reporting. It is a hard task for consultants to determine the security (roles for user, which module / table can be access by user).

In version 2016, the workflow for approval systems such as the workflow for credit limit approval and purchase order approval still has bugs.

Currently beside basic setup, as user need to define each table, form, pages, etc, and it will takes lot of time and required deep knowledge to perform that action.

It will be great if NAV can provide a common role setup group for instance : Approval Role (purchase and sales), accessing specific master data ( item, COA, Vendor,Customer). another solution is : nav provide a tools to record when user access specific form, page including table behind

“In the standard NAV application is it a very time-consuming and challenging task to assign the right roles to the right users due to the many different roles available “

So my comment , the product should provide the tool to make easier.

In the standard NAV application is it a very time-consuming and challenging task to assign the right roles to the right users due to the many different roles available. NAV Easy Security simplifies this process by allowing you to create groups of roles and companies and assign these to users.

I have used it for 15 years (since 2002).

We have not encountered any stability issues.

We have not encountered any scalability issues.

Technical support is 7/10.

We did not previously use a different solution.

Initial setup was complex, because there is no handbook or manual for step-by-step setup; the information is module by module; and there is no check list. A consultant must do it by experience and best practice.

The license price can be adjusted according to country.

Before choosing this product, we did not evaluate other options. It is the first product since I became involved in ERP until now…

It is a good product. Please review the product and the partner who will implement this (experience , customer base and the consultant team).

We are into pension funds administration. Our core function involves onboarding of clients, management pension funds and remittance of client pensions when they meet the criteria set out for disbursement. The management process of pension funds involves collection of clients monthly pension contributions and investing the asset to generate additional value for our clients and this is where MS Navision comes into the picture.

We essentially use MS Navision as our backend ERP system being used in managing all the records and potential costumer requests. However, we use a different system in managing our investment booking process.  

Invariably, there is a handshake between our MS NAV system and investment solution which helps to create the unitization process and generation of fund price.

It helps to automate the management and processing of clients funds

One of the reasons why NAV was best suited for us was the fact that it was customizable. All the functions aren't off-the-shelf. 

The initial setup is pretty straightforward.

We're actively looking at migrating to Business Central by the end of the year. This is due to the fact that support for the solution would have ended. MS Business Central is Microsoft's replacement to MS NAV which would reached it's end of life this year.

It would be nice if the integration process was much easier.

I don't see any reason why Microsoft can't use a standard Microsoft development environment  to develop it. It makes it hard for my development team to create additional module using another development language C/side

We've been using NAV for more than 10 years. We even upgraded from the 2015 to 2017 model. We have been using the product for a very long time at this point.

The solution is quite stable. We have no complaints. there are no bugs or glitches. It doesn't crash or freeze. it's reliable.

The product is quite scalable. If a company wants to expand it, it can do so.

Technical support has been good over the time. However, Microsoft is ending support in June of this year, which is why we need to move away from the product.

There are two things to keep in mind with the initial setup. The installation is different from customization. Installing NAV is pretty easy, however, as a customer, we have to get a Microsoft partner to help us build the models that we want to have on it, which leads to additional costs. That said, in terms of installing it, it's pretty straightforward.

In order to get the solution to suit our environment, it took us six months to deploy the a fully functional solution.

We do need the assistance of a Microsoft partner to help us customize certain models.

There are additional costs involved due to the fact that you need Microsoft partners to help build out specific modules that are not out of the box.

Microsoft is stopping support for NAV this year, which is why we are planning to migrate to Business Central. We expect it to have good technical support and also easy to use. Most  likely, the solution will be similar, so that we don't need a lot of training on the new system before or after migration.

While I would normally recommend the solution to other organizations, the problem right now is that the product is no longer being supported by the OEM. 

I would suggest that organizations planning to move to MS NAV should focus on MS Business central instead.

Overall, I would rate the solution at an eight out of ten.

• Provides management with insight about data on a real time basis
• Helps real time data users who need to make entries into the system
• It looks and feels like other Microsoft products
• The user interface can be easily integrated with applications like Microsoft Outlook and Excel.
• Drill down functionalities
• Easy search functionality
• The filtering facilities and drill down features are similar to how Microsoft Excel works

It improved our productivity and streamlined our processes.

In sales and marketing, we want improvement in workflow with more automation in the sales and marketing process.

Salespeople can improve their productivity by utilizing more technological advantages by implementing automatic workflows for sales tracking processes, lead funnels, and opportunity tracking.

I have been using Microsoft Dynamics NAV since 2013.

We did not have any stability issues.

We did not have any scalability issues.

I would give technical support a rating of 4/5.

We did not have a previous solution.

The initial setup was simple.

Pricing is high and the licensing policy is bit tricky. However, it’s a global ERP, so it’s difficult to comment.

We looked at SAP B1 and VAV ERP. Due to scalability and add-on development limitations in SAP B1, we opted for this solution.

You should use it as is, with minimal customization.

Financial analytics provide end users with a real good picture of financial information, such as income and P&L. It can be divided by organization unit, for example, and it can be reported in one additional currency.

By centralizing the main data, each employee has the necessary information in real time. Analytics are helping management make the right decisions.

Can’t remember what to improve in MS Dynamics NAV at this time.

With every new version, more or less, the software is constantly improving.

From my experience, every client (company) that I spoke with, has asked for some customization/improvements. It seems like I have mixed the customization and improvements.

All the areas (modules) of the MS Dynamics NAV are really well-covered, so at this time, I can’t remember what needs to improve exactly.

I have been using base and earlier versions for more than 10 years. I have been using version 2016 for one year.

I did not encounter any issues with stability.

I use some local solutions. I did not completely switch to Dynamics NAV. Dynamics NAV is worldwide product, so you can find arrangements (jobs) in different countries.

In early versions, the installation was more complex. With newer versions, it became more straightforward. It depends on the complexity of the client's business and necessary customizations.

For basic implementations of ten user, prices are more affordable with the newer versions. Previously, the cost of licensing and implementation was much higher. Microsoft often has some sales actions for licensing.

My basic product orientation is to Dynamics NAV.  I have not evaluated other options recently.

Take a good look and do some analytics before implementation. Planning a budget for initial implementation can be underestimated due to unforeseen issues.

Microsoft Dynamics NAV is primarily used for professional services, finance, and basic supply chain management. it is not the best for the manufacturing sector.

Microsoft Dynamics NAV is brilliant and it's a different segment when comparing it with Dynamics AX. Dynamics AX is a larger product with much more features and it's aimed at a different segment of the market.

I have found it to be role-oriented. You have different workspace homepages and it's has something for everyone from finance to project management to inventory. Additionally, it has a basic manufacturer sector functionality.

I am hoping there is more integration with other platforms, more features, and customization in the next release.

I have been using Microsoft Dynamics NAV for approximately four years.

The solution is salable.

Microsoft Dynamics NAV is primarily used in small and medium-sized companies.

I have found the support to be good.

The installation is straightforward.

Microsoft Dynamics NAV has a pay-as-you-use payment model.

For people who want to start using Microsoft Dynamics Business Central, it's a far easier system to use than any other competing ERPs in the segments because it's very easy to configure. It's easily available and installation is simple.

I would recommend this solution to others.

I rate Microsoft Dynamics NAV a nine out of ten.

It is highly customizable. A customer’s business processes are unique to their business and at times, standard business processes do not fit any ERP system.

Dynamics NAV can be customized to suit the client’s requirements, whether it be functionality, integrations, or interfaces. Newer versions of this solution also allow the end-user to make modifications to the user interface without going to the reseller.

We are resellers and this is the service we provide.

There are always ongoing improvements. Now that it is cloud-based, Microsoft is continuously working on this.

I have used Microsoft Dynamics NAV for 20 years.

There have been no stability issues in the newer versions. The older versions, from years ago, had issues.

We have not had scalability issues.

Microsoft provides very, very good support.

We did not have a previous solution.

I am a certified installer, so installations are very simple to do.

I do not get involved in pricing, as I am a technical architect.

We didn’t evaluate any other alternatives.

It is a very good product. It is can be customized to business requirements without being too expensive.

• Stable
• Well known
• Easy to develop and maintain.

Cloud solution is easy to start, and this makes it easier.

Price for small organizations in the public sector should be less. They should make it open for independent developers, offering a free development license.

I've used it for two years.

I really like the stability.

The new version has different ways to grow.

There's a big community that helps and I like that.

7/10

I switched because this has better features.

A lot of available documentation makes deployment easy.

We used a vendor team, Hortus Digital, who were good.

It's good.

A long history gives me the feeling that the product will survive for a long time if they make improvements according to my advice. Now it is really useful for middle companies.

It depends of the country and industry, one is AX, SAP, Sage X3 plus country local specific options.