What is our primary use case?
We use the product to back up our entire ESXi server data center as well as our physical servers and CIFS folders across ten branches. We also use it to back up our Office 365 data.
In addition, we use Nakivo to replicate our VMs in our disaster recovery continuously, as well as to perform tests regularly for failover scenarios.
We also use it as a monitoring system for our infrastructure. If a VMServer has an outage, we get alerted by Nakivo by mail. Finally, Nakivo has helped us get a good picture of our backup strategy.
How has it helped my organization?
The solution helped us review and re-organize our backup and replication strategy. The main goal was to us become compliant with the 3-2-1-1 approach of backups and to be safe in a disaster scenario.
As a result, it improved reliability for our banking customers in terms of downtime and data safety by ensuring the backups were safe. It also modernized our infrastructure with the awesome anti-ransomware protection of backups.
We are also in a heavily regulated environment, and Nakivo is very impactful in that regard, as we can provide a solid backup strategy with security in place.
What is most valuable?
It's a great product and another weapon in our resiliency arsenal. It has saved us numerous times from power outages and server failure, and also it was a star at our BCP test for compliance purposes.
Also, It covers all of our server options (365, virtual, and physical), and also has backup targets for tape and Azure blob as well as a backup copy feature for local backup copies. It's the most important software for our 3-2-1-1 backup strategy.
Another feature is the anti-ransomware protection that works really well with the ZFS storage we have implemented.
What needs improvement?
It could improve in terms of monitoring systems more in-depth. For example, having an alert for power outages or if RAM is in critical condition. It would d be good to have a broader portfolio of integrations with other alerting options. This would be good for companies that have limited resources and want everything in a single pane of glass.
It could be a little bit faster in terms of backup and offer more reliable SQL server backups. Sometimes it wasn't as reliable.
It could support some older/legacy systems so that companies that need modernization can use Nakivo to migrate VMs. As an example, we had a legacy VMWare ESXi 4.1 server that we couldn't migrate using Nakivo.
For how long have I used the solution?
This is my fourth year now of using this solution.
What do I think about the stability of the solution?
It is very stable and resilient.
What do I think about the scalability of the solution?
It is scalable in terms of the backup strategy. You can have your backup on the local drive (encrypted), back up a copy to a DR, back up a copy to an external device, or back up copy on the cloud (Azure blob and Wasabi, etc). Also, it supports a tape backup.
You can deploy it on a Linux server, as an appliance, on Windows, and as a VM.
How are customer service and support?
Customer support is at an elite level. They always respond fast, and the solutions are on point. I couldn't be happier.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We used Veeam, and we decided to switch to Nakivo due to the easier interface and more straightforward approach.
How was the initial setup?
The setup process is very straightforward - especially the NAS appliance setup.
What about the implementation team?
We implemented the solution in-house as it is very easy to implement.
What was our ROI?
We have witnessed an ROI.
What's my experience with pricing, setup cost, and licensing?
The cost is pretty low considering our infrastructure, and the licensing includes VM Servers, physical servers, and Office 365.
Which other solutions did I evaluate?
We evaluated keeping Veeam or going to Nakivo. We chose Nakivo.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
My experience with the Nakivo platform has been very good, it allows me to manage email and file backups efficiently, and the platform is very friendly.