OpenText Documentum Reviews

Our insurance company has multiple business types, including personal insurance, commercial insurance, and group benefits. We use the product to store policy and claim documents and send emails and text messages. 

We don't have a second option to store physical files. OpenText Documentum integrates with our external customers. We don't have to email or print the policy documents. We can link the document directly to the source and send it to our customers. 

The tool's most valuable feature is ACL, which helps to control the user groups that access the documents. 

OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it. 

I have been using the solution for more than ten years.

OpenText Documentum is a stable product. 

The tool is scalable.

We get professional support from OpenText Documentum. 

Positive

We used Fivetran before. We chose OpenText Documentum for its storage cost. 

As an insurance company, we need to store data securely and properly. It has to be retrieved, maintaining the SLAs as and when required. 

I have a good understanding of OpenText Documentum's security in the on-premise version. ACL is pretty secure. We know the way infrastructure is being deployed. 

We use Webtop, but it is a discontinued product. We are on extended support. 

The configuration is easy. The solution has boosted our productivity. We have been using it for nine years and know how it works. We know how to move a solution to the marketplace easily. 

I rate it a nine out of ten. 

We primarily use it for banking systems and some workflows.

The DocBroker connection could be improved because sometimes DocBroker cannot see the DocBase.

We have been using this solution since 2014, using version 20.2. It is deployed on-premises.

The stability is very good, and I rate it an eight out of ten. However, sometimes we have connection issues with the DocBase Java Method Servers or DocBroker services. This may be because our project is about 400 megabytes and very big. However, the designer works hard to resolve it.

I rate the scalability a six out of ten because the bigger the project, the more complex it becomes. We have about five people in charge of maintenance.

I rate the technical support an eight out of ten.

Positive

We also use Camunda for a different project.

The initial setup was easy because we have senior developers with expertise. We used it for about six years before upgrading to a different version last year.

We completed the development in-house. There was a lot of work with this project, and we developed a lot of workflows and made a capture application. It took us about a year to complete the deployment. We have almost 2,000 users, mostly from the accounting department.

I rate this solution an eight out of ten.

We use it for content management solutions and processes, such as credit, document lifecycle, etc., in the following verticals: banks, insurances, and so on.

It has reduced the amount of paper documents; reducing time and errors in the process. This has improved people effectiveness and avoided missing documents.

• Ability to build a solution without code.
• Build solutions based on process and content management.

It should provide:

• More Docker based solutions.
• More support to the cloud (AWS, Azure, etc.).
• More tools to help clients upgrade solutions based on Webtop.

I work at a software development company. We only have about a hundred employees, so we are not big enough to use Documentum ourselves. Instead, we are developing a solution based on it. We are developing the new version of a court case management system, which is a national scale project. 

You need a BPM solution if you are working with court cases files. It's essential to develop the method description for the document data. It is also necessary to implement business process management, and Documentum is pretty good for that.

And for development, we have a team of nearly 10 people. For support, we have one or two.

Two things are excellent in Documentum. One is business process management. The other is its support for metadata. You can add metadata to just about any file. The metadata helps you retrieve and manage all the documents in your databases, including your multimedia files. 

In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good.

In terms of scalability, Documentum is a very good product. It's scalable, flexible, and reliable. Our national card system has more than 30,000 users, of which about 6,000 are highly active.

Setting up Documentum is quite complex and hard to understand. You need someone who has experience with the solution.

The price of Documentum could be lower. It's quite high compared to its competitors.

I would rate Documentum nine out of 10. I wouldn't say 10 because it can always improve.

It's difficult to manage and customize Documentum. 

We started using Documentum before OpenText acquired it. It has been about five years.

Documentum is stable. 

Documentum is a highly scalable document management solution because it's built on a solid platform.

Open Text's technical support is lacking. There isn't enough community support. It's all paid and locked away behind Dell support, which makes it hard to find the solutions for problems we face. 

I rate Documentum eight out of 10. If you are planning to implement Documentum, I suggest checking to see if OpenText has any pre-built customizations that match your use case. I don't recommend trying to customize yourself with xCP or AppWorks

The most valuable feature is the management. I like the accelerated platform but it uses a lot of CPU and RAM. 

It is easy to develop a VPN and UI.

In terms of improvement, we have had bugs with version 2.2. They should develop something so that bugs don't happen in our projects. We make changes manually and bugs happen. 

I have been using this solution for six years. 

It is easy to expand. We store many workflows in it and we are going to expand the project after the next upgrade to include all of our workflows. 

There are around 5,000 uses but after the upgrade, it will be closer to 20,000 users.

We get our support from a partner, not from them directly. I don't like the consultancy, they don't have a lot of experience but they sell this solution. The support needs to be better. 

The installation is easy. 

I would rate it a seven out of ten. 

They should improve the licensing model. We can't get to a license agreement, they recommend a certain license but I don't think we need everything. The licensing model should be more clear.

We use Documentum to store important documents for HR and other departments.

Using Document has improved document organization and also made them more secure.

The most valuable feature is that the documents are kept secure.

You can store everything in a central location.

The user interface can be improved.

Searching for documents is complex and should be easier.

We have been using Documentum for more than ten years.

This has been a stable product so far. Our legal and financial departments are using it, and we haven't had any issues.

We are only using Documentum in-house, so there isn't a heavy usage. We have about 1,000 users in total, although there are only about 100 using it concurrently.

For our purposes, scalability has not been an issue.

Technical support is okay and I would rate them an eight out of ten. In some cases, the time it takes them to respond can be improved.

The company started with Documentum, although we also use SharePoint as well. SharePoint is missing some features, such as document retention. It is better for collaboration, whereas Documentum is better for storing private documents.

We are not using all of the features but from what we do use, I think that this is a good product. It is secure, we can store all of our documents in a central location, and we don't have any plans to change. 

I would rate this solution an eight out of ten.

I work as a manager for professional services implementation and Documentum Implementation engineer, we are partner with Dell EMC for Documentum Platform. We provide professional services to our customers, mainly government entities, implementing the product on-premises.

Our primary use case is generally twofold: Enabling our clients to have one repository, a centralized system, for all types of documents - PDFs, Word documents, and scanned images. And secondly, enabling document sharing between teams while maintaining security. 

There's also the addition of the high volume batch scanning of the Captiva module which is a smart automated capture solution with image enhancements, indexing, utilizing OCR technology to identify document types. Each document is linked to specific metadata for business information, extracting and indexing, raising the texture of the scanned image, and auto-indexing the business fields, which is then integrated automatically to the ECM repository.

We utilize XCP, the xCelerated composition platform to develop business applications, supporting case management solutions for our customers, and also automate work review, approvals and specific business processes.

The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc. Building on top of the document platform means business applications can share and integrate with this repository. Although everyone has their own local disk with many documents these days, there's a need to have one single repository, one source of truth so you know you have the latest version, including comments, earlier versions, approvals, history, audit trail, etc., everything related to that document management platform. 

I think the vertical application could be improved. The integration with business applications means that sometimes the end-user, for example, the finance person, wants to see the scanned copy from inside the SAP form, or from inside the Oracle form and although Documentum claims it, it's not simple because integration between the ERP business applications and Documentum doesn't work so well.

If I'm searching for a certain transaction in the business application form and I want to see the attachments, the original scanned copy of the invoice, or the PO without the need to have another interface to login and search for a document, I want to be able to click on some sort of customized button or something to retrieve the attachments or the related documents from inside the ERP business application interface.

When it comes to additional features, OpenText announced that they are working to develop new modern web interface that will allow integration with Documentum repository as a backend. This was a concern because other competitors have a GUI, an outstanding user experience. It's a little slow now with OpenText, but if they release this in the coming two quarters, it would be great.

We've been using the product for 14 years. 

It's a very stable product, one of the leaders in the market.  

The product is very scalable. 

When Dell EMC had the technical support, it was better in terms of response and resolution. After the acquisition of Documentum from Dell EMC to OpenText the support became not as good in terms of responses and resolutions. I believe OpenText is working to enhance it in the coming years.

We started with Documentum, the enterprise content management platform. Recently, we have been involved with two or three projects using IBM Filenet, a competitor to Documentum and we had a small to medium-size customer requiring an open source for archiving or document management, so we utilized Alfresco Community Edition.

The initial setup is simple. There is a lot of documentation and we have our own procedures for installation based on individual architectural requirements. Deployment time really depends on the environment. If it's only Documentum that's quite a quick process, but if it's the whole bundle with Documentum Engine Xplore, CPS, then it can take three days and if you're adding extras on top of this then it will take longer. Deployment usually requires one or two people. 

Governments organizations don't pay an annual cloud subscription licensing fee, most licenses for government organizations are perpetual.

The architecture of Documentum is outstanding compared to other solutions like FileNet and Alfresco. However, IBM's revamp of FileNet to reposition it might make a difference. They have a complete bundle now for Digital Business Automation (DBA). All types of tasks, content management, data capture, and workflow automation solutions are already bundled out of the box and integrated.

People should be aware that the learning curve is steep. It's best to have an expert carry out the architecture and configuration implementation because it contains lots of modules, so it needs expertise. 

I would rate this product an eight out of 10.