Oracle E-Business Suite Reviews

The most valuable feature from our experience with E-Business Suite is definitely its ease of use. You do have to train people to use it, but a lot of it is just common sense. It's very user friendly and you're able to navigate around and figure out where you need to go to get what you want.

E-Business Suite has really improved our efficiency of going about everyday business -- so long as our users are using it correctly. A lot of that has to do with just our business processes, but the tool sets up to be very efficient.

The biggest area of improvement would be around user access and sign-in. Currently, there's no notification for changing passwords that are about to expire. Passwords simply expire without any warning.

We've had no issues deploying it.

The stability is generally good. The only real issue we've had is with runaway concurrent requests, which brings things to a crawl.

It's scaled well for us. We use it globally in 22 different countries and it's up 24/7.

Technical support is good, though it depends on which module you're asking about. Sometimes we have to escalate service requests so that they get to the relevant techs, but the service is good overall.

It was already implemented, and then I came on.

It's all about the data. If you don't have good data, it's not going to work correctly. It's really on the business side. They have to provide the correct data, the correct rules, and it'll work. It'll do what it's supposed to do, as long as the business provides what they need to provide.

I like the fact that it encompasses our whole business: everywhere from our manufacturing to our supply chain, our order cache, our whole financials -- just everything.

I like how it's standardized across our organization. We don't have one user with a different experience with a different system. It's got the same look and feel all over. You learn to use Oracle in one area, you can easily learn if you change positions. That's one nice thing off the top of my head.

I think it would be nice to see some streamlining of the process. There's a lot of screens to go through, a lot of levels to get down to. I see that in purchasing, I see it in accounts payable, and even AR to a degree. Sales orders is another one. When entering transactions, there are multiple tabs and multiple levels, so you can kind of get lost, especially for our new users. It's not so intuitive.

I've been working with Oracle for almost 20 years now.

Ours is pretty stable, and it pretty much has been from day one.

We haven't really grown all that much as far as users or transactions that go through. It's been pretty steady, so we haven't needed it to grow by leaps and bounds. As years go on, we're getting more and more transactions in there. When you go and search something, it's been able to keep up with all of that.

There have been years where it's not so good. Honestly, in these last 5-6 years, it's been pretty solid. I've always been able to open a ticket, and if I can't find the answer myself in my Oracle support, then the ticket gets resolved fairly quickly and to a resolution, so that's nice.

I think one of the things is having Oracle in your organization requires a deep check book. It's a lot of money, and it continues to be a lot of money over the years. It's a big long-term investment.

It takes a lot of staff to run it. Not only do you have your Oracle staff that supports it, depending on your organization that can be anywhere from 2 to 10 people, it also includes your departments as well. Your AR, your accounts payable, and all of your finance and cost management and all of those people are required. It takes a good staff to make it work.

This solution is used for handling a lot of modules and files, e.g. HR and supply chain. These are the main uses of Oracle E-Business Suite in the workforce.

This solution offers customization. We have the ability to change and add our custom solutions and integrate them with the standard ones.

These modules are integrated together. HR files are integrated with the supply chain files, e.g. employees are defined on the HR module. You can use this solution as a buyer or as a supplier, and it has a file server. Transferring files is integrated with HR, and the files would be applied to the employees. It can be used and it can uptake the accounts and copy them to the server, and all of the modules could be integrated together.

The most valuable feature of Oracle E-Business Suite is that it is customizable.

The biggest improvement for Oracle is for them to move to the cloud. With Oracle E-Business Suite, movement to the cloud should be supported. I am still not working on cloud applications, but I will eventually.

I've been implementing this solution for four or five years.

This solution is very stable.

Scalability is not related to our Oracle plan. We are not allowed to expand. We're only allowed to apply our custom solution. If we want to add a page or add a screen, we are allowed to do that within limits. We are not allowed to change the Oracle product itself. We can add something, but without touching any object that Oracle implements.

Sometimes, Oracle's support is very good and they give fast replies to all cases, but not all replies contain the solution. Sometimes they provide accurate solutions and effective solutions. Other times, they don't. Support could be improved.

The initial setup and deployment were done by another team in our company. We call them the DBA team (Database Administrators).

I am not working with Oracle Business Intelligence (BI). I am working as an Oracle developer, but not with Oracle development tools. I am working with tools such as Oracle Reports and Oracle Workflow Builder, but not with business intelligence tools.

I don't work for an Oracle Vendor, but I implement some products, e.g. the Oracle E-Business Suite.

We are developers and we aren't authorized to set up. For setup, there are other people concerned with setup, such as the administrators. There are three main jobs in this field. Administrators are responsible for setup, security, and configuration. Consultants are the ones who know the business, business rules, and verification among application screens or pages. Developers receive the instructions from the consultants and apply these solutions technically, and also add and make changes.

I am working as a freelancer, so I don't know all the sites the company implements this solution in, but it depends on the customization needed in each site. Some sites don't have a lot of requirements, e.g. they use the standard form of the application, meaning they don't need a lot of customization. There are sites or huge companies that have a lot of different business cases so they would need a lot of customization. It could take more than one year or two years to complete.

We are from Egypt and we fall under the Gulf area market. Most clients are from the Gulf area, but I don't know exactly how many clients. The main competition is between SAP and Oracle, but in the Gulf area, Oracle E-Business Suite is used more than SAP.

I don't know exactly how much this solution costs, but it will depend on the number of users.

My advice to people who want to implement Oracle E-Business Suite is to first be clear about the customizations they need. This is important. They should be clear and know what exactly they need to implement, and they should also know accurately the changes they want to implement for their business.

I am not able to give a rating because Oracle E-Business Suite is the first app on the market. Every application has disadvantages or points of weakness, but Oracle, SAP, and Microsoft Dynamics are three of the most accurate. They are the three best products in the world, but for this solution, I'm giving a seven out of ten.

Used for finances and the HRMS including online annual benefits enrollment. Its drilldown features add value. HTML pages should have better performance.

• Removed paper/spreadsheet time-cards
• Replaced the paper process with electronic online process for annual benefits enrollment, view pay slip online, view W-2 online, etc.
• Able to submit government reports electronically

• Payroll and online benefits enrollment
• Dashboard feature
  
• Drill-down feature

• New hire on-boarding, employee off-boarding, etc. 
• More user-friendly fast formulas for all HRMS modules.
• HRMS analyzers should be automatically updated to be the most recent because Oracle support always asks for the latest version of the analyzer output.

Valuable features include expense management and the accounting suite of products.

It has improved our efficiency and time to market.

I would like to see more automation.

There were no issues with deployment.

There were no issues with stability.

There were no issues with scalability.

Customer service is good.

Technical support is good.

We used a home-grown solution.

The setup was moderate.

We implemented through an SI.

The ROI has yet to be calculated.

Be careful.

We evaluated SAP.

It is better to work out the requirements properly and minimize the customizations.

Basically, the most valuable feature is the suite; basically, your integration between APAR, PO, fixed assets. We're using Financials.

Again, integration: The reason I'm mentioning this is, basically, you can have an ERP ordering system, and it doesn't have to be Oracle. Also, it's not really an ordering system; it's not friendly, for that matter.

Maybe more real-time; that would probably be better.

I have been using it for about 15 years. The company has had it maybe four years.

It's fairly stable. We haven't really had any big issues.

We believe it is scalable. We certainly have to change our process, and maybe have to acquire more products, but we think Oracle will be able to provide all of our needs.

Technical support is OK. They're no better or no worse than other companies. You have to know what to do. Basically, for us, when we go to support, we're prepared. We make sure we have all our data – from our financial system or whatever – ready, so we will save time.

However, we do find, sometimes, depending on the time of the day, if you open the support ticket with Oracle, let's say, if you're doing it in the afternoon, or late afternoon, then it actually goes to Asia-Pacific. That problem, basically, is that you won't get any updates in the morning, if we try to. You would get something in the afternoon. If it's not urgent, maybe that's OK, but we'd like to have something, basically, in the same time zone, at least.

For one thing, there are not many things available out there. Oracle bought them all, basically. Oracle is basically a local company for us. It's pretty easy to use, so that was another one of the reasons. Also, at the time, my company was trying to go IPO. They couldn’t really claim all the financials from the spreadsheets. You have to have some kind of ERP system, so Oracle was one of the options.

Initial setup really depends on the module. It’s not very consistent, I think because different people have developed the different modules. You have to get used to it.

When we are selecting a vendor to work with, we look for a couple of things. One simple thing: basically, it has to be logical. Meaning that, whatever application's there, it makes sense to use. Also, it should be easy to implement and easy to support. Hopefully, it will work with our other systems. We also look at ease of use.

The most valuable feature is its ability to give us real-time information.

Of course, we'd like to see those reports re-introduced. Right now, we have more reports for the general ledger module. We would like more reports for the other modules: fixed assets, AP, revenue, and so on. That's where the problem is.

I have been using it since 1997, 19 years.

It has not been consistently stable. One time, when they did an upgrade to R12, it messed up some of our reports. That's why we went to GL Wand for some of our reporting solutions.

We’re still using this solution day-to-day. We're still sticking with it, of course. We just kind of make do with what we have right now.

Technical support has been fine. We haven't had any problems. Whenever we’ve had a hiccup or something, there's always been a representative to help us. They're knowledgeable and the response time is okay.

The initial upgrade, as I’ve mentioned, took away some of our valuable reports that were in the original Oracle EBS. That was really annoying.

The other thing was that, when we did the upgrade, it brought up some bad data from prior years. It took a few years to figure out what was going on. It still, even to this day, four years later, still pops up information from 10 or 11 years ago. Luckily, we're not a big, big company; we're just a local government.

Right now, we kind of solved our reporting issues in the general ledger part with GL Wand, or Excel4apps, but we're still trying to figure out the other modules through custom reporting. It’s taken time. I really wouldn’t have an answer for anybody.

I like to work with vendors who have a good reputation and good customer support.