Oracle E-Business Suite Reviews

This is our ERP and we are using it for our entire supply chain flow, i.e., from the start of the billing to the shipping process. We are using the Oracle E-Business Suite for mainly our supply chain management.

We are looking for improvement in the response time that we get.

In addition, we are not getting regular updates in terms of their patches. Many times, we log a SR and then we get a response from Oracle that they need to apply a patch. Thus, if they can inform us ahead of time for such issues, it will really help.

I have been using this product for more than 10 years.

It's quite stable. We have had no downtime. It's working fine. It's quite stable for us.

We are looking for more scalability. It should be more scalable.

The support at Oracle is good. It's not very good but good.

The Oracle support is through the Oracle MetaLink, where you open up the Oracle SR and then get the support needed. For this, we spend at least a day or two to provide them with information and it is time consuming. Hence, I think it's good.

However, in case of any urgency, we need to go with the escalation route to get the support that is needed and need to go over the issue with them. We need to struggle in terms of getting the right support. They have support in both the US and Indian time zones. Sometimes, we don't get the right support person in the Oracle SR call and that is also one of the struggles that we have with Oracle.

It is straightforward and quite good. In the Oracle application, we don't have an issue with that.

We are looking for reliability whilst selecting a vendor. They should be more knowledgeable in the supply chain area. They should have proper knowledge in the domain area and that's what we look for.

For us, its value lies in the fact that it's an ERP solution our enterprise to manage the business well. Specifically, we have the core Financial Management module on our project which helps the business user analyze data. They have access to different types of analytics, such as general ledger, payables, receivables, and many others.

It has everything in one place. We can just access one piece of software for payables, GL, PO, projects, and everything just integrates together. It's helped us to reduce data entry because we can just enter data once and it's accessible from the other modules. It certainly reduces human intervention, which in turn saves time and, ultimately, money.

We seem to be constantly applying patches and updates to fix bugs. Oracle should really improve upon this issue, especially since it happens to frequently.

We've had no issues deploying it.

It's been stable, but we've got to constantly patch. I guess this is something we always have to do with Windows-based applications.

It's been scaling just fine for us.

The initial setup was very complex. Installing it is not bad, but it's configuring it that's difficult. It's getting the setup correct, and that's what takes time. It's company-specific, but we're pretty vanilla. Even with that, it still takes many months to upgrade. The documentation is there, but it might be helpful to have someone who's done this one or two times before.

Our primary use case is for HR Operations Maintaining employee master data, payroll, and recruitment are some of the key features which we are mostly relying on the system to provide.

On-Time Payroll and its features are user-friendly. The online solutions a faster response and our business is running smoothly.

Employee Central and the core HR functionality is exciting! Being built around a robust Oracle database, the enhancement and configuration are simple.

All good. So far, we have no major product issues.

We expect Oracle to go into continuous innovation mode and provide simplified integration solutions.

This is an enormous product and it's our ERP system. It pretty much performs all of our accounting transactions and is the single source of truth for all our financial statements. That's the most valuable feature of E-Business Suite.

It's where everyone in our organization goes to see any and all information and data dealing with our accounting and finances.

They need to make the interface a little more slick. It's form-based, so loading of the forms is pretty annoying. I would make the user interface friendlier and more workable.

We've been using Oracle probably since 1990, or even before. We've been using R12 since 2010.

We had no issues with deployment.

It's been relatively stable. There have been bugs and subsequent patches. If we don't test properly, we'll come across a few issues.

It's very scalable. You can customize it as much as you want, but too much customization results in some issues, we've found.

We have pretty good support though Oracle Managed Cloud Services.

The initial setup is very complex. I wasn't there for the initial implementation, but just knowing what I know, it's very complex to get it set up. You need an implementation team or consulting firm to come in and help.

I'm sure we used a third-party implementation team or consulting firm.

The processes, for example, how you can procure to pay, are well implemented in the software.

The solution has other core processes that can be implemented with customers according to their needs.

It's the whole package of ERP which is so appealing in terms of really enjoying the product.

It's difficult for some customers to understand in the beginning. A user really has to understand the processes.

They are still developing out the E-Business Suite. I would like some things about contract management and the other parts of the procure to pay process to be able to standardize more for the public sector. That's the feedback I've encountered from clients. They've all chosen to go for custom made solutions now mostly due to this.

The solution could offer more integration with other toolsets. That's why NetSuite does better in that market. It's in the cloud completely and you can integrate with other software more easily. With E-Business Suite you have to use database links or something of that nature to establish better connections. 

Oracle E-business is not a cloud product.

I've been using the solution for 15 years at this point. It's been a long time.

The level of technical support you receive really depends on if you know who to reach out to. If you do, it's fine. For consultants like us, it's sometimes a little bit frustrating, because we know how to solve the problems ourselves for the most part. Yet, when we need Oracle, we have to fill in all these questions about standard things that we must deliver and query results and standard programs. 

We always provide enough information to be able to understand the problem. For us, we immediately get 5000 questions back when we log an issue and we've already passed that part of the process because we understand what is going on and what is going wrong. That can be a little bit frustrating. However, I understand why they do it. Oracle wants to know exactly what the issue is. For consultants, on the other hand, who recognize the issues, we would prefer not to have to go through the first line of support and rather be directed to someone we can talk to immediately. Right now, there's something like five steps before you can do that.

I can not say much about the price, because that's more of a question for management, and who deals with that directly. However, I am aware that the licenses are sometimes difficult for customers to understand. The pricing is a little bit expensive sometimes and how they come to the pricing is complex.

I'm a consultant. Our company has partnered with Oracle.

I'd rate the solution seven out of ten.

We use it to manage back-office work, financials.

Helped make us compliant and provides a transparent view of our financial system.

• Financial reconciliation
• Reporting

I would like to see more integration with other systems.

The basic collecting of all of the data, and being able to report off of it.

Many efficiencies.

It needs a better user interface; the forms and HTML split would be better if they were consistent.

We haven't had any issues in the last eight years at least.

It has scaled well for our needs.

We're happy with the timeliness and the resolution, after we open a ticket.

Take the time to understand your business, your processes, and the application before you implement. I would also recommend taking some training.

The most valuable features are the records management, procurement, and inventory.

I have been using it for several years.

We have not had any downtime.

It is very scalable. It will grow as my company grows.

I would recommend this product.