For us, the Finance module is the most valuable piece of E-Business Suite.
Chief, Application Management Branch at a government with 501-1,000 employees
With the Finance module, we can manage our finance organization from a single system for accounting purposes.
What is most valuable?
How has it helped my organization?
With the Finance module, we can manage our finance organization from a single system for accounting purposes. This is important to ensure that we have consistent financial information across our organization.
What needs improvement?
I'd like to see Oracle continue to optimize it by making it faster. The functionalities are pretty good as-is, but they just need to make it function faster.
For how long have I used the solution?
I've been working with it for about two years. The installation I'm working on has been around for 10 years roughly.
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Oracle E-Business Suite
August 2024
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What was my experience with deployment of the solution?
We have no issues with deploying it.
What do I think about the stability of the solution?
We haven't had any issues with crashing or downtimes or anything due to the product. It's been pretty stable, in our experience.
What do I think about the scalability of the solution?
I believe it is scalable. I think it is one of the industry leaders for financials. Currently, we are roughly about a terabyte of data using it and have had no problems scaling it for our needs.
How are customer service and support?
We've found that technical support has been challenging as they are not always the most forthcoming with information nor are they the most highly-trained techs when you open SRs. There have definitely been issues there, especially compared to the costs that you pay for the support.
What other advice do I have?
There's always room for improvement, but we're overall happy with it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Functional Consultant Oracle EBS at a tech consulting company with 11-50 employees
Overall great package of ERP with good core processes, but difficult to understand at first
Pros and Cons
- "The solution has other core processes that can be implemented with customers according to their needs."
- "It's difficult for some customers to understand in the beginning. A user really has to understand the processes."
What is most valuable?
The processes, for example, how you can procure to pay, are well implemented in the software.
The solution has other core processes that can be implemented with customers according to their needs.
It's the whole package of ERP which is so appealing in terms of really enjoying the product.
What needs improvement?
It's difficult for some customers to understand in the beginning. A user really has to understand the processes.
They are still developing out the E-Business Suite. I would like some things about contract management and the other parts of the procure to pay process to be able to standardize more for the public sector. That's the feedback I've encountered from clients. They've all chosen to go for custom made solutions now mostly due to this.
The solution could offer more integration with other toolsets. That's why NetSuite does better in that market. It's in the cloud completely and you can integrate with other software more easily. With E-Business Suite you have to use database links or something of that nature to establish better connections.
Oracle E-business is not a cloud product.
For how long have I used the solution?
I've been using the solution for 15 years at this point. It's been a long time.
How are customer service and technical support?
The level of technical support you receive really depends on if you know who to reach out to. If you do, it's fine. For consultants like us, it's sometimes a little bit frustrating, because we know how to solve the problems ourselves for the most part. Yet, when we need Oracle, we have to fill in all these questions about standard things that we must deliver and query results and standard programs.
We always provide enough information to be able to understand the problem. For us, we immediately get 5000 questions back when we log an issue and we've already passed that part of the process because we understand what is going on and what is going wrong. That can be a little bit frustrating. However, I understand why they do it. Oracle wants to know exactly what the issue is. For consultants, on the other hand, who recognize the issues, we would prefer not to have to go through the first line of support and rather be directed to someone we can talk to immediately. Right now, there's something like five steps before you can do that.
What's my experience with pricing, setup cost, and licensing?
I can not say much about the price, because that's more of a question for management, and who deals with that directly. However, I am aware that the licenses are sometimes difficult for customers to understand. The pricing is a little bit expensive sometimes and how they come to the pricing is complex.
What other advice do I have?
I'm a consultant. Our company has partnered with Oracle.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Oracle E-Business Suite
August 2024
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
805,335 professionals have used our research since 2012.
Oracle Application DBA Consultant at a leisure / travel company with 10,001+ employees
It's a very cool technology to manage the financials, payroll, manufacturing units, et cetera.
What is most valuable?
Primarily, performance and responsiveness, and also, good support.
How has it helped my organization?
I'm basically an administrator, so I don't know much about the business functionality, but I feel it's a very cool technology to manage the financials, payroll, manufacturing units, et cetera.
What needs improvement?
I don't think so. As far as I know, it's doing its best in pretty much all the areas. As of now, I can't tell anything.
For how long have I used the solution?
For the past six years I've been working as an administrator for Oracle E-Business Suite.
What do I think about the stability of the solution?
I believe it's pretty stable. I think it's one of the best ERPs available as of today.
How is customer service and technical support?
I think they're pretty responsive.
Basically, most of the time, usually we go through the normal process of creating a service request, and at times, if there is a major issue or any critical problem, they would step in and they personally help out the customer.
What other advice do I have?
I would definitely encourage anybody to start using the E-Business Suite as an ERP solution. I think most of the companies are using it. Oracle applications are so popular that many customers are already using it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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