Oracle E-Business Suite Reviews

We find the most value in the fact that all the modules within E-Business Suit are fully integrated into one solution. It's one place where the entire company can have access to information and functions. This is the main benefit of the product.

The business has all the process integrated, so if you have it in different places it would be crazy trying to do a consolidation or a financial statement or reporting for the business to have all the activity in there.

Although all the modules are integrated with each other into E-Business Suite, sometimes when you apply one patch for Accounts Receivable, for example, it can damage Accounts Payable. That's why it's important to read the ReadMe that says that touching one module will impact another. But that was highly unexpected for us. We're constantly performing patches, and it's become an area of unreliability for our business. We can't know for certain whether what we're doing with one module won't negatively affect another.

I've been working here for thirteen years and we use all the financials modules, plus Property Manager. The financials modules we use are Procurement, Purchasing, General Ledger, Projects, Fixed Assets, Payables, and Receivables.

The implementation was fine. We would have loved to have something like SAP where you just perform the configuration in one instance and you can just put it back into a new instance so that you don't have to configure it again or use another application for that. But otherwise, E-Business Suite is a good tool.

I refer back to the issues when patching one module will affect another module. It's stable, otherwise.

It's scaled well for our needs.

Oracle will always have little bugs here and there. Fortunately, we have a very strong relationship with them, so whenever we had a service request that wasn't moving, we escalated it quickly. So we're OK in that regard.

I do find that sometimes first-level support doesn't know a lot and they ask the "classic" questions. Starting at level two, though, the support gets much better.

I haven't done a setup in the U.S., but I've done them in three Latin American countries. The business analysts are the implementation team and then we do the setups for the test instances. And then we go to our support team to do the configuration for UATs in Prague.

Sometimes we take advantage of all the things that Oracle gives you to go beyond just the basic stuff. We get a little creative so that there's a little more complexity to the setup in the end.

I worked as a contractor for Oracle for some years, and E-Business Suit is a very good tool. You will not find an ERP that doesn't give you challenges. The very first thing, even EBS or any ERP, is that you need to be clear on your processes and you have to clean them up first. Else, you're just going to put more garbage in the system and the system is so powerful that it's going to spit everywhere. It's the processes plus the data. If you can do data cleaning before or during the implementation, it will give you much more peace later on.

I would probably say that the biggest benefit for the company is just having all of the information under one umbrella, in one central location. It's also very useful having the ability to create connections between the different departments within our organization.

To me, it seems overly complicated and the interactions between the modules are unclear to me. Oracle needs to provide training sessions that teach about the interactions, and we need someone in our company who also knows how the pieces fit together. This would go a long way towards helping us fit E-Business Suite to our business. Right now, it's like trying to fit a round peg into a square hole and I feel like we're not using it the way it's supposed to be used. We have to bend the rules or try to force it to do what we want. And it's been difficult.

We use Install Base, Service Contracts, Order Management, and Deeper Repair, and a few other modules. There's just so many that if someone who understood both our business and our tool, then this person could configure E-Business Suits to meet our business needs. Currently, each department needs something different and there are so many changes for each to the solution, that the changes aren't cohesive and, in fact, create problems for each other.

I'd prefer for everything to be web-based and not as a Java program. When I compare it to familiar tools, such as Salesforce and other CRMs, E-Business Suits seems really outdated and difficult to use and navigate.

Deploying it optimally across our various departments has been troublesome.

In my experience, it's been stable, but I think our IT department would say the opposite.

It's scaled, as far as I know. But, again, our IT might not agree.

I don't personally like it all that much, but I know that it does a lot of stuff that's important.

My advice would be to find somebody who knows everything that the tool does and somebody who knows your business. Make sure that you're building it at the beginning to fit your business.

The business case around using the different Oracle products in this category generally comes down to the discussion regarding migration to the cloud. Specifically, Fusion would be migrating away from an on-premise-heavy environment to a subscription cloud environment. People are generally not looking at E-Business at the moment because of the push to the cloud. In certain countries where there are public sector rules regarding data sovereignty and data storage, they would look at E-Business as their solution because it can base critical data on-premises. From my vantage, everybody is moving to Fusion or should have moved to Fusion, but the fact is that some people still can not. Those who can not will use E-Business.  

I have seen companies that were making decisions based on excel spreadsheets move to making management decisions off the system data. Proper transformation through having a tier one ERP solution in place. 

The most valuable feature in E-Business Suite is the ability to have one source of the truth when it comes to data. This allows for decisions to be made in different disciplines but use the same data. Powerful.

I think the capability for deployment is not great when you get out of financials. That is, when you get to the edge products around the E-Business core, I think that needs improvement. For example, if you are in manufacturing and the core focus of your work is financial procurement and HR, I think E-Business is very good. When you get away from that focus and you get into the more specialized area of work, then EBS needs improvement. They are trying to fit everything into the cloud, but they are adopting pieces rather than adapting them to the cloud.  

One other improvement could be adopting more of the NetSuite total-business solution. I think that is a weakness that E-Business is really more like a module that connects things than a complete solution. I think that they should be looking at making it a total business solution.  

I have had experience with this product for the last 20 years.  

I think E-Business has the capacity to scale pretty well. Oracle is generally good for that aspect of product management.  

When I was on the support side, I thought it was great. I think where support does fall over sometimes is in the turn-around time and not from a technology perspective. The turn around can be too long.  

The initial setup for E-Business is pretty complex. I think that the difficulty is similar to implementing NetSuite as well. With NetSuite, you can get it up and running in three to four weeks for core financials. With Oracle, on the box, it says that it can be done with the setup rapidly and that may be true. But it is actually the internal change and adoption that are the biggest problems. In other words, I think that it is actually more of a problem as to how quickly business people can change rather than how difficult it is to deploy.  

I have implemented, supported, maintained, and looked after all of the different deployment types (on cloud, hybrid cloud, and on-premises).  

On a scale from one to ten there one is the worst and ten is the best, I would rate Oracle E-Business Suite as an eight-out-of-ten.  

I would recommend E-Business Suite to others who are looking into implementing it and sometimes do.  

We have a lot of modules such as finance, receivables, and so on. The end-to-end flow is there. The features that Oracle has provided are good as an end-to-end solution. We use that and it's good, actually.

They have provided a lot of front-end programs, with which we can import data from different systems. Data from various systems comes through a single system. Then, from that data, we can generate the reports. That one single system gets data from many downstream systems.

The main thing is, if you want additional functions or any customization, you can also do that on top of the product. That route is more beneficial.

With reports, we have various options. We can generate reports in a particular format, and so on, with various options.

Right now, I don’t think the version that we are using supports mobile devices. I think it is on the desktop only, although we can select laptops. I’d like to see a mobile version.

It’s pretty stable.

As I’ve mentioned with the customization, you can do that. So, in that way, it's scalable.

Actually, I believe I was using Oracle already, but that was on the database side. That was limited to my field only, and so that's the reason I moved.

I was not involved in actually setting up the product, but I am involved in some of the customization we do. Sometimes we have to do setup, but that is not initial setup. We make some modifications.

Setup was mostly straightforward; it was not that complicated. We had some user manuals and some recordings, which made it easier.

From the beginning, we were only using Oracle. It's not a small product, it's a big company. Going from Oracle to another vendor would be very costly. That's why they are not thinking about it. Maybe for the next 5 to 10 years, my company will be using only Oracle, but I'm not completely sure.

When I’m choosing a vendor such as Oracle, I look at all factors such as scalability, price and so on. Nowadays, there is a lot of freeware available in the marketplace. We look at performance but also at big data. For example, Hadoop is freeware, so price is definitely one of the factors.

The kind of features they have provided is very helpful. It's very user friendly.

Look at the features Oracle provides and also at the customization options. For some products, there are limitations; for example, you cannot customize it. We can directly do the customization in the Oracle application. It’s not like we are developing some third-party application, and from there importing the data. We can directly customize the main application; this way, it is easier. Nonetheless, there are some risks involved with that as well… :)

We are using the solution for financial management and other projects.

I have found the solution to have a good interface, security, and is user-friendly.

There are some business-specific processes still not implemented. We need the IPC solution subcontractor management that is not available. We have to create the IPC solution but these types of extensions should be provided by Oracle and be included in this solution and the cloud version.

I have used the solution for approximately ten years. 

The solution is reliable. 

We have many major regions of our company using the solution.

The initial setup complexity depends on how you map Oracle facilities with the business process.

When we did the first implementation we used a third-party team, for further installations our internal team did the implementation.

Oracle is the best solution, I would recommend this solution to others. It covers a lot of models and is very good.

I rate Oracle E-Business Suite a seven out of ten.

It matches with our requirements and pulls the data from an instance that is nowhere related to the Oracle Applications; it pulls out exactly what we require.

In one shot, we know what is happening. For example, if someone submits something from Salesforce, it immediately shows what the outcome. This data you can either transmit or not transmit. In this way, it is helping not only us but the customers as well.

We didn't go with the standard features of the Oracle SOA Suite in which the Oracle APIs were included; these APIs we wrote on our own. That might be the issue for us. If we had to use the standard ones, which were a part of the Oracle SOA Suite, it could have been better for us.

Rarely, we have experienced any downtime issues. That might be because of the DBS alerts that are missing.

It has scaled a little to our needs. I would give it a 6/10 rating for its scalability.

When we have to open a ticket with the technical support, it is resolved in a timely manner. However, for this purpose, we are not using the Oracle SOA support team; instead, we are using RemedyForce, which is a part of SFDC.

We did not look at any other solutions before because we got an analysis done by the Oracle team itself. They analyzed everything and recommended it to us.

I'm really happy with this product.

There is a new software called MuleSoft that has come up and is similar to this product. I want to review it to see if it is better than this one. I have heard it is more simple to deploy than the Oracle SOA Suite.

It provides a great SLA model. Also, with all the different modules that are available, the technology stack is very good.

We do a lot of inter-company transactions, and Oracle has limitations on inter-company transactions. We would like Oracle to have inter-company transactions for more than four inter-companies, or more than five, multiple inter-companies.

We've been using it for about 15 years.

We've had no issues with deployment.

We are on an slightly older version as we don't apply as many patches as Oracle recommends because we feel it's not stable. So we've definitely had some stability issues that have prevented us from moving forward for the product.

We're able to scale it for our needs.

Technical support is very knowledgeable. I think normally the Metalink support is very good and sometimes we may have to reach out to them.

The complexity of the setup depends on whether you have a lot of requirements and are using many modules. It can be as simple or complex as you make it.

If you have a small shop, Oracle can accommodate. If you're a big shop, Oracle can do that, too. So Oracle is a solution for every kind of business. That's what I really like about E-Business Suite.

The integrations make it convenient for users as they only have one software package to take care of all their processes. I think that's important from a support perspective because it's like just one piece of software and we don't have to deal with different vendors. Support-wise, you don't want to talk to so many systems which interface between one vendor and another. If it's internally integrated, that saves us a lot of travel. A lot of times another problem happens during interface. Now we don't have to worry about those things with E-Business Suite and the full integrations of all the component modules.

It saves on cost, time, people, and human resources. It's just a very efficient solution for us.

We have some real difficulties with upgrades. Every time we perform an upgrade, we put a lot of effort into it. We perform a lot of testing, we bring in outside help, and then afterwards there's a lot of maintenance within the first few months of each upgrade.

Once we get past the difficulties and complexities of the upgrades, it deploys fine. We don't have any big issues with deployment after that.

It's a very stable product. We don't have issues with instability.

We see scalability issues when we use the Financial Statement Generator. We're in the process of moving to version 12.4, but we've had a lot of issues with FSG. With our data growing, we've seen performance deteriorating quickly. Some of the reports takes hours to generate, which, to me, is a scalability issue. We're hoping that the newer version resolves the issue, but that's yet to be seen.

Technical support is pretty good most of the time. Sometimes, though, I feel that they're throwing me the standard questions just to try and delay. I think those questions are unnecessary.

I do the setups in production, and afterwards, I'll do the support. It can be complex.

For me, technology-wise, it's great, and I would recommend it.