Oracle E-Business Suite Reviews

The flexibility to scale up is very good. Regardless of the customer, customization is not as complicated as it is in SAP or even ISS and other products. 

There is a range of modules available in Oracle which you can switch on as you progress in your organization. You don't have to necessarily take a lot of time to kickstart the implementation. You can just start with basic HR, finance, and purchasing. Then, later on, you can extend the application landscape with more modules as you progress. There is essentially one solution for every industry within Oracle — you won't require a third-party solution. Still, if you wish to use a third-party solution because the price is too high or because of a specific technical requirement, then you are free to do so. 

I currently work for a company that specializes in aircraft maintenance. There used to be a module in Oracle called CMRO. Now, the current situation is that they are pretty much closing down that module. Roughly eight or nine years back when they started it, they were anticipating a good number of customers but the reality turned out to be different — that's why they closed down that module. That created a lot of trouble for a lot of companies. Truthfully speaking, that is the reason I moved towards ISS. Although it's not as popular as Oracle or SAP, ISS focuses on industries. ISS provides us with an industry-based solution, geared toward aviation, field service management, or manufacturing for example. 

Oracle E-Business Suite uses an old technology (Forms), which is Java-based. If you're using a functionality that is based on Oracle Forms, then the client machine needs to download an applet in order to use that function. Often I've encountered, during support issues, that the client machine, if it is a little obsolete or an older version, the Java versions cause trouble. Wherein if you look at the modern cloud perspective or modern software in general, it's mostly web or browser-based. That's one thing that Oracle should consider on-prem.

There is still a huge amount of customers who are on on-prem. Upgrades should have a business case. I don't want to upgrade just because Oracle has come up with a new version — I should have some benefits. We are one of those customers who are not interested in shifting to the cloud for various reasons. Because of this, we have to live with this old Forms technology. Oracle should try to offer a balance between both versions instead of pushing customers to the cloud. This seems to be a strategy that both SAP and Oracle follow.

I have been using Oracle E-Business Suite for more than one year. In total, I have more than 10 years of experience with Oracle. 

Oracle E-Business Suite is definitely stable. 

Regarding their technical support, my personal experience over a period of two to three years is that you'll begin to notice a pattern regarding what time you should raise a service request so that it reaches the right place. Whether it goes to India or to Egypt — these are the two most popular centers for Oracle support. But if you manage to hit the right people, the support is there. 70 to 80 percent of the time, I receive a solution to my problems simply through the technical repository — within the portal itself. I prefer to do it like this rather than by creating a service request and waiting for a response from a potentially inexperience staff member. I'd rather just depend on the documentation. The documentation is very rich. The Oracle community is big.

The initial setup was quite straightforward. I have worked with SAP, Oracle, Dynamics, and now I'm using ISS. With all of them, you need to have some basic expertise before you jump into the pool, otherwise, your life could be complicated. If you have that basic guidance and experience, it's not complicated when it comes to Oracle. Still, there are prerequisites for each of them — especially when it comes to Oracle. You need to have had hands-on experience with PL/SQL or developer experience with Java.

The best part about Oracle is that it has openly published its documentation on its implementation checklist — how to follow, configure, etc. For this reason, it's much easier to implement Oracle compared to ISS or SAP, for example. This is due to the fact that they insist that you need to follow their documentation and it's not publicly available everywhere. This makes things a bit easier when it comes to Oracle.

If you're buying a license, support is roughly 22% of the price of the whole product. So, in the first year, you'll definitely get support. Some companies, over a period of time, try to knock off the Oracle support costs because it just keeps growing. Every year, according to their published price, it will increase from three to five percent from the last year. Now, imagine you bought a product worth 1.5 billion; what would be the support cost in the first year? And then plus 5%, plus 5% — it goes on, and on. You'll come to a point where you feel you're wasting money because support is support whether I am paying for five users or 500 users.

There is a solution for all of your current problems in Oracle E-Business Suite, but the constraint is the license. I'll give you a live example. Let's say I bought an employee self-service. What I would get is a bunch of licenses that I can use on the web version on my local internet. But with the current model of digitalization, you know that the employees would prefer to have some sort of mobile app or at least a desktop site. So, if I want that to happen, then I'd need to buy another set of licenses. The same self-service on the mobile version.

These are the pain points with Oracle. The license is normalized or broken down to such a level that it becomes a pain. Regarding a new customer, unless he's been using this solution for two or three years, he won't get used to these licenses. There is a good chance that he'd become exploited by Oracle's account managers in terms of licenses. Oracle's licenses are not straightforward.

Personally, I have worked on several projects where I have had to help customers understand Oracle licensing — it's not simple in SAP either. There are pros and cons to both solutions. Sometimes it could be beneficial and sometimes it's troublesome. That is something I feel that Oracle should try to simplify.

Overall, on a scale from one to ten, I would give this solution a rating of seven. 

Oracle E-Business Suite is not for small businesses as, over a period of time, you will incur a huge cost when it comes to hosting. It's not just about application licensing, there is also hosting infrastructure, etc. It's not the functionality that's the problem for small entities, it's the overall cost. Smaller companies should go for something like AppDynamics, SAP Business, or NetSuite. 

Oracle is best suited for large organizations — from medium to large. It's a great solution for companies who grow quickly and need the best scalability possible. Unless you have a minimum user base of 3,000, you shouldn't be using Oracle.

Oracle is for medium to large-sized companies that are projected to grow in one or two years. Otherwise, it will become a pain point for you because the IT expenses will shoot through the roof. As a product, as a functionality, if you check this particular prerequisite, I would definitely recommend it.

Our primary use case for Oracle E-Business Suite is finance, procurement, and property management in the retail sector.

It helps the finance team by facilitating financial processes and supports the procurement team through its batching capabilities.

Regarding the valuable features, the automation is inherent in all systems, including Oracle E-Business Suite. It helps in various business processes, depending on the company's behavior and requests.

In SAP, when customization or work is done in an instance, it can be automatically copied to the production instance. Such automation would be a very good future addition to Oracle.

I have been working with Oracle Database for almost ten years.

The stability of Oracle E-Business Suite is a ten out of ten.

The scalability of Oracle E-Business Suite is rated a nine out of ten.

Our support is through another company, and based on old experiences, I would rate it eight out of ten.

Positive

Before, my company used SAP, which I believe is better for manufacturing. However, for financial sectors, Oracle is the better choice.

The setup is not difficult for me due to my fifteen years of Oracle experience. I would rate the setup a nine.

We support through another company, so the implementation team was external, which I cannot comment on specifically.

The cost is expensive. It depends on the company contract, but generally, both Oracle and SAP have similar user costs at two thousand dollars.

In manufacturing, I would recommend SAP over Oracle, as SAP Suite is better for that sector, whereas Oracle is more suitable for financial sectors.

For new users, if it's in the financial sector, I recommend Oracle. However, for manufacturing, I would recommend exploring SAP.

I would rate it an eight out of ten.

We are using Oracle EBS for the health industry, focusing on supply chain, purchasing, and integration with Oracle FlexAccord GL and Gatch Management. It is integrated with Oracle EBS accounts receivable, particularly as a sub-billing module for our patients.

Oracle EBS has provided ease of use, robust integration, and reliable reporting functions such as General Ledger and FSG reporting. It has also automated certain processes creating efficiencies in accounting and reporting, benefiting the finance department.

The most valuable features of Oracle EBS are its ease of use, integration capabilities, and the General Ledger reporting, including the FSG reporting. These features make it helpful in fetching data and generating reports.

Additional improvements could include better healthcare management functionalities, such as specialized modules for OPD and IPD for patients. A more web-based user experience like Oracle Fusion would also be appreciated.

I have personally been working with Oracle EBS for about 11 years.

Oracle EBS sometimes requires service requests or optimizations which occur roughly every six months.

For the healthcare industry, Oracle EBS requires more work for integration, particularly in implementing healthcare-specific modules.

The technical support provided is reliable and responsive, especially when security levels demand their urgent attention.

Positive

Previously, an in-house developed software system was used with manual data imports and segregated modules.

The initial setup was tedious but manageable over time, and involved significant change management, which is a common industry challenge.

The deployment was handled by a small team, consisting of me and two other members as technical and functional staff.

Licensing costs were a significant consideration, and Oracle Analytics was deemed too expensive compared to Power BI, which we opted for due to Outlook 365 licensing.

In considering solutions, although acknowledged, Oracle Analytics was not chosen due to its cost compared to Power BI.

Being aware of the industry reluctance towards new technology adoption is crucial. Emphasis on the long-term benefits and operational enhancement is important to encourage this transition.

I'd rate the solution seven out of ten.

We are using Oracle E-Business Suite for end-to-end application of the Oracle procurement management. It gives me a complete picture and the cost of production of goods. Additionally, we use it for our application database server, along with storage and the tape.

It's a tightly integrated solution. We could roll out other operating units very quickly without depending on the developer. There's a lot of leverage for Oracle E-Business Suite in the market.

The Oracle procurement management is valuable as it provides a complete picture and the cost of production of goods.

There are performance issues and handling of financial data that could be improved. We upgraded to the latest version which comes with better support for other integration.

We have been using Oracle E-Business Suite since 2012, initially started with Sun Solaris and then migrated to IBM Azure in 2019.

The technical support team of Oracle is now more focused on cloud solutions than on-premises. The support for cloud is more extensive.

Neutral

We used to work with Oracle application databases before migrating to Oracle ERP. Initially, we started using it on Sun Solaris and later migrated to IBM Azure.

The initial setup took approximately eighteen months.

I'd rate the solution seven out of ten.

I use the solution at an entry-level in my company because it's not fully implemented. I am an internal auditor in my company, so I have limited access here, and I just take care of the reporting views and displays. I have no rights to entry or other posting-related functions. I can just talk about the reporting experience associated with the tool.

I do internal audits in my company. On a daily basis, I have to extract many reports, like general ledgers, procurement-related registers, invoices reports, sales reports, receivable reports, and accounts receivable aging reports. During my review of the reports mentioned above, I found Oracle E-Business Suite very good. I have already used SAP Business One software. Compared to SAP Business One software, Oracle E-Business Suite's reporting is very wide and clear.

With the limited scope of the tool, I cannot enlist the product's overall advantages and disadvantages. Compared to SAP Business One, Oracle E-Business Suite is much better in terms of reporting views.

In Oracle E-Business Suite, there should be a proper document flow for each transaction. There should be some features in Oracle E-Business that are included in SAP Business One. I have used SAP Business One, and if we open a transaction, we can move to another related transaction through its map. In SAP Business One, each transaction has a map, but Oracle E-Business Suite does not offer such type of relationship maps or document flows for transactions.

The tool can have proper document flow for the mapping system in Oracle E-Business Suite to show each transaction. One should be able to link the transaction through the map.

I have been using Oracle E-Business Suite since 2024. I don't remember the version of the solution.

It is a very stable solution. Each report has a proper Oracle view and format and contains a lot of information. The tool's stability is very good.

I cannot speak about the overall growth of the product in my company since, based on my scope in the organization, I only deploy the product in all the departments. Based on my role, I can add value to our departments with the help of the tool.

More than 20 people use the tool. The tool has been implemented throughout my company.

The solution is deployed on an on-premises version of the tool.

I have no idea about the price.

One issue I faced while extracting reports may have been a networking issue. Sometimes, it takes some time to execute the reports.

If there are any changes we want to make in the tool, we can customize the reports as per our needs, which is a good option. The tool is flexible.

Our company has not yet implemented the AI automation system.

I have not faced any challenges in working with the product since I have already used SAP Business One.

Based on the needs and challenges of users, I can recommend the tool to them.

I have met so many of my colleagues from other organizations, and I have asked them to implement the Oracle E-Business Suite, as I found it to be working well for me.

I rate the tool a seven out of ten.

We use the solution for our mainstream business. We use it for financial, procurement, and asset management.

Financial and asset management features are valuable.

The initial setup is complex.

I have been using the product for almost ten years.

The tool is stable.

Oracle provided us with one or two solutions. When we purchased the products, Oracle gave us scalable solutions. Almost 180 people are using the solution in our organization. The number of users will decrease after the upgrade process.

We raise service requests to Oracle.

The deployment took one and a half years. The solution is deployed on-premises. The deployment process has two phases. It took us nearly two years. We need at least ten people to deploy the product.

We contacted Deloitte to deploy the solution.

The product is worth the money.

We need to pay for the license annually. The solution is quite expensive.

We are not using the latest version of the solution. We are planning to change the product. We are researching ERPs from SAP, Oracle, and Microsoft. We decided to use Oracle ten years ago. We are more interested in Microsoft Dynamics because we use Microsoft products like Microsoft 365 and Teams.

Currently, we are upgrading the software. We contacted Oracle to upgrade the tool. I would recommend the solution to others, but we faced some issues. We couldn't upgrade to the latest version. We don't have the latest version of the database or application.

Overall, I rate the solution an eight out of ten.

We are a large company using every function of Oracle E-Business Suite, such as human capital management, financial management, manufacturing, plant maintenance, and many more. We've implemented almost thirty-seven modules of Oracle E-Business Suite in our organization.

Oracle E-Business Suite improved my organization by automating every function and integrating all departments. For example, HR is integrated with Finance through the payroll module. Inventory is integrated with Finance through the inventory module. Plant maintenance is integrated with the stores and spheres, so there's a single source of truth across the organization. There's no need to maintain separate databases, software, or functions within the organization through Oracle E-Business Suite.

My organization uses the same source of truth, so there's less hassle and more accurate information, making decision-making easier because of this solution.

I like the automation and integration features of Oracle E-Business Suite.

A downside of Oracle E-Business Suite is its interface because it's less user-friendly than the latest cloud solutions.

As an organization, Oracle now has more interest in cloud applications, so nowadays, it doesn't focus much on Oracle E-Business Suite, an on-premises solution, so this is another downside.

In the next release of the solution, I want to see an enhanced GUI so that it can attract more users and for Oracle to focus more on Oracle E-Business Suite and make it more user-friendly.

I've been using Oracle E-Business Suite for twelve years.

Oracle E-Business Suite is pretty stable, and I'd rate it as nine out of ten, stability-wise.

Oracle E-Business Suite is a highly scalable solution, and I'd rate its scalability as ten out of ten.

Oracle E-Business Suite technical support is a seven out of ten for me.

Neutral

We've used custom and in-house solutions before using Oracle E-Business Suite. Still, because of the benefits, scalability, integration, and support we got from the solution, we went with Oracle E-Business Suite.

As Oracle E-Business Suite is an ERP system, it has a complex implementation process. It's unlike any other software you can install and start using immediately. The system requires installation, then configuration, so depending on the complexity of the business, it takes around three to six months to configure and run it within the organization.

Installing the software onto the server, for example, isn't a matter of one to two days maximum. The steps to deploy Oracle E-Business Suite depend on your business requirement, how you map your business requirements into the system, and how you want the system to operate according to your needs. It varies based on the complexity of your business where Oracle E-Business Suite would be implemented.

The first time Oracle E-Business Suite was implemented, configured, and integrated with our systems, we worked with a third party who was an expert, so we won't run into cost overruns.

The digitization projects we implemented in multiple areas resulted in millions of savings because Oracle E-Business Suite helped keep queries simpler, so there's ROI from the solution.

My organization has been using the solution for the past twelve years, so I'm sure it paid off, but I have yet to calculate the ROI.

Pricing for Oracle E-Business Suite is seven out of ten. You must pay extra for maintenance and technical support, apart from standard license fees.

Since we've been using Oracle E-Business Suite for twelve years, we've evaluated different solutions from time to time but eventually chose SAP as our primary solution.

I'm using the latest version of Oracle E-Business Suite.

Two or three people can maintain Oracle E-Business Suite for a small organization. Still, for a vast implementation, for example, within my organization, about twenty-five to thirty people handle the maintenance of the solution.

Around two thousand to three thousand people use Oracle E-Business Suite within the organization.

All departments use the solution, whether Presales, Sales, Finance, Plant Maintenance, HR, Compensation, Payroll, etc.

I recommend Oracle E-Business Suite, but since the newest technology is now on the cloud, I wonder if people would be interested in an on-premise solution.

I'd rate the solution eight out of ten because the GUI needs improvement. I would give Oracle E-Business Suite a nine or ten if its GUI were improved.

My company is simply an Oracle customer.

Oracle E-Business Suite consists of a lot of streams, such as financial and HR processes of the enterprise companies. We are using most of the Oracle financial modules, and we have an Oracle stream, FI procurement stream, and HR streams, which have a lot of applications.

Oracle E-Business Suite has over 20 different modules to choose from, it is comprehensive. Additionally, the integration is very good.

There are some enhancements in the process itself that is needed in the application. In the cloud version, they covered some of these areas and requirements but the on-premise version has to catch up.

I have been using Oracle E-Business Suite for approximately 22 years.

The solution has been stable in our usage.

Oracle E-Business Suite is scalable.

We have approximately 10,000 users using this solution in my organization. We plan to increase our usage of this solution, every year we expand more.

I contact Oracle many times for support, and they are professional in their response.

I have previously used SAP.

Oracle E-Business Suite requires special resources to install it, not every user can install it. You require a technical professional to install it and to configure it

We used consultants for the implementation of the solution, it is not simple to do. The process is not similar to installing Microsoft Office.

We have 50 people for the support of this solution, such as developers and coders.

Oracle has different licensing models available. For example, concurrent user license metric and power unit licensing metric. It is different from product to product, but for the application itself, the license is by the number of users.

If we ever wanted to change ERP solutions it is a strategic decision and it will require dedicated management to look into the site. We would have to migrate all your data, rebuild all your systems, it would require a senior management decision.

I would recommend this solution to others. Oracle is one of the top ERP solutions on the market.

I rate Oracle E-Business Suite a nine out of ten.