The most valuable feature is that all the modules are tightly integrated. We have Finance, HR, Supply Chain, and others. Because they're all integrated, HR data, for example, is available in the Finance and Supply Chain modules. It's an enterprise system, so integration is the best feature that it has.
Senior IT Manager at a comms service provider with 1,001-5,000 employees
The modules are tightly integrated. We have Finance, HR, Supply Chain, and others.
What is most valuable?
How has it helped my organization?
We can efficiently access data from one module in another when necessary. This provides us with transparency of data across our different business segments.
What needs improvement?
I think the main drawback and complaints are related to the UI. It needs modernization and more user-friendly-ness. Compared to other webpage interfaces, the Oracle screens are not user-friendly, so they need to improve it. I do think, however, that Oracle is spending more time with the UI of new versions, but there are so many places where they're still using old-looking UIs.
Other areas of improvement are better and more tightly-integrated reporting tools. Most reporting today is done outside of Oracle, meaning we have to buy a third-party tool. It would help us if Oracle had a better, integrated reporting product.
For how long have I used the solution?
I have been working on it for almost 20 years.
Buyer's Guide
Oracle E-Business Suite
February 2025
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Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What was my experience with deployment of the solution?
We have no issues deploying it.
What do I think about the stability of the solution?
It's stable. We haven't really had issues with instability.
What do I think about the scalability of the solution?
It's scalable for our needs and we've had no issues doing so.
How are customer service and support?
Technical support is not the best and have to keep pushing. There have been a lot of times when we keep calling to get prompt support or escalations to a manager in order to get better support. This is an area that has deteriorated over time as we used to get better support. I don't know why, but with the number of clients increasing, the level of support has dropped.
How was the initial setup?
The initial setup was definitely not straightforward. One reason is because we've customized the product and it's not as-is. We have so many customizations and interfaces and reports and other things, that we have to make sure that they all work with the new versions. And that takes time: for example, we did an upgrade two years ago from version 11 to 12.1.3. This was an eight-month process for us from development to testing to production. So this was a huge project.
Even when Oracle releases patches just to upgrade maybe one module, we still go through a testing just to make sure everything works. We don't just blindly put it in production because we have seen a lot of issues. We have faced a lot of issues earlier when we put up bad patches, something stops working, and then we have to fix it again. We just make sure that we test that patch before we put it.
What other advice do I have?
It does the job. It's what we are looking for. It has a lot of features, and Oracle is constantly upgrading and adding things to that, so it's a solid product, but there is always room for improvement.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Data Management Section at a energy/utilities company with 5,001-10,000 employees
Good step-by-step documentation, reliable, and scalable, but support and licensing fees are expensive
Pros and Cons
- "Technical support is good."
- "Pricing is the biggest disadvantage of Oracle."
What is our primary use case?
We are an enterprise government organization.
We are a public sector utility company.
What needs improvement?
They should charge lower support and licensing fees. Pricing is the biggest disadvantage of Oracle.
Releases are a different issue, first, they have to consider the initial support cost as well as the licensing cost. Furthermore, they should not force customers to use hybrid or private clouds.
For how long have I used the solution?
I have been working with Oracle E-Business Suite for more than ten years.
We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.
What do I think about the stability of the solution?
Oracle E-Business Suite is a stable product, as well as many other vendors.
What do I think about the scalability of the solution?
Oracle E-Business Suite is a scalable solution.
We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.
How are customer service and support?
Technical support is good.
Which solution did I use previously and why did I switch?
I am a flexible IT professional who is not limited to a single technology. I have experience in Unix administration, Linux administration, and storage administration.
How was the initial setup?
The initial setup is easy. Oracle provides step-by-step documentation.
With resources and experience, it is easy.
What's my experience with pricing, setup cost, and licensing?
Fees for support and licensing should be reduced.
Support must be paid for separately, but third-party support is less expensive and has more resources.
What other advice do I have?
We use Oracle E-Business Suite and Oracle Utilities.
I started my career using Oracle Databases, and I am still using Oracle.
I would rate Oracle E-Business Suite a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Oracle E-Business Suite
February 2025
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Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.
Service Delivery Manager at Tech Mahindra Limited
Good performance and great technical support
Pros and Cons
- "Their great technical support is one of the most valuable features."
- "It should be made a little bit more user friendly. When I complete my implementation and hand it over to the clients or the person who will operate it on a day-to-day basis, they find it a little bit difficult because they are not from a highly qualified IT background. I want Oracle to make it a little bit more user friendly."
What is our primary use case?
We implement the support. We are using this solution for a couple of things. We have customers from various sectors, such as the manufacturing sector, sales sector, service industry, and hospitality industry. We've been using Oracle E-Business Suite in these areas.
What is most valuable?
Their great technical support is one of the most valuable features.
What needs improvement?
It should be made a little bit more user friendly. When I complete my implementation and hand it over to the clients or the person who will operate it on a day-to-day basis, they find it a little bit difficult because they are not from a highly qualified IT background. I want Oracle to make it a little bit more user friendly.
For how long have I used the solution?
We have been using Oracle E-Business Suite for the last two and a half years.
What do I think about the stability of the solution?
There are no issues with stability and scalability.
How are customer service and technical support?
Technical support from Oracle has always been great. We have never faced any issues when it comes to anything related to technical support from Oracle. In fact, there have been times when they went the extra mile to support us.
How was the initial setup?
The initial setup is neither too complicated nor too simple. If you are experienced, it doesn't take too long.
What's my experience with pricing, setup cost, and licensing?
We are satisfied with the pricing of Oracle E-Business Suite. Pricing is pretty much okay if you consider the products and the service that you are getting. A quality product never comes at a cheap price. Oracle is costly, but they support you. If you are looking for pricing, then I would say not to go for Oracle.
What other advice do I have?
Performance-wise and support-wise, everything is fine. I don't see any challenges.
I would rate Oracle E-Business Suite a nine out of ten. It just needs to be a bit more user friendly.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Developer at a non-profit with 1,001-5,000 employees
When we buy Oracle's different products, we look to see how they integrate with different modules. With E-Business Suite, they all talk to each other.
Valuable Features
It's out there in the market and the suite of products seem to cater really well to the business needs of our organization. When we buy Oracle's different products, we look to see how they integrate with different modules. With E-Business Suite, they all talk to each other.
So E-Business Suite is kind of one solution, and it's also a well-known product. It's highly stable and we get great support for it.
Improvements to My Organization
It's very stable, which directly affects our business from an assets and support perspective. It provides us with purchasing, financial, procurement, payables, and order management modules. These are all business assets for us that E-Business Suite directly affects.
Room for Improvement
The Oracle support site needs to be better. We go to it for pretty much any sort of issue we have, and I'd like for the search capability to be improved. Sometimes I can get as good if not better results from Google compared to the Oracle site.
Also, there have been issues where we've had to play with E-Business Suite to develop custom fixes because the solution itself isn't precisely catered to our requirements. We're able to get it to work, but it would be nice to not have to customize our own fixes so much.
Deployment Issues
We haven't had any issues with deployment.
Stability Issues
There have been instances of instability, and we've been able to resolve those with custom workarounds from either the Oracle support site or from simply Googling the answers.
Scalability Issues
We haven't had any issues scaling it.
Customer Service and Technical Support
The support site is the only bad thing I've seen with Oracle. Unless you type in the exact right words, you don't get the right answers.
I think its quality seems to have gone down a little bit compared to the way it used to be when I started working when I always had good support.
Initial Setup
I am more on the development side so I didn't install it. The initial setup was done by OBPS. It seems that because it's a popular product, we can find answers on the support site. For my part, development for it has been easy.
Other Advice
I think it's the leader in financial software. I've talked to people who aren't Oracle fans, but who like E-Business Suit anyways. It's a very good product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
General Manager at a tech consulting company with 11-50 employees
Reasonably priced, helps improve workflow, and time efficiency
Pros and Cons
- "The financial module has excellent features that many find valuable, while the HCM module is also highly regarded."
- "Improving the reporting and user interface of Oracle ERP would be beneficial and is something that can be considered for future updates."
What is our primary use case?
Our company specializes in implementing Oracle ERP solutions.
Our company has worked with specific customers in the telecommunications industry, some of whom were looking to replace their existing systems. For those with technical needs, we were able to provide effective solutions, and in one instance, we successfully implemented IaaS Logistics.
How has it helped my organization?
I am not familiar with those specific details. It's possible that the information is only available to the marketing department or another team within the company.
Our clients have experienced improvements in workflow and time efficiency.
What is most valuable?
The most valuable features of Oracle ERP depend on the specific needs of each customer.
The financial module has excellent features that many find valuable, while the HCM module is also highly regarded.
Additionally, Property Manager IFRS 16 is known to be effective.
Ultimately, the choice of which features to use depends on each customer's unique requirements.
What needs improvement?
Improving the reporting and user interface of Oracle ERP would be beneficial and is something that can be considered for future updates.
As an operations manager, my knowledge of the functional aspects of Oracle ERP is limited, and functional experts would likely have a better understanding. However, based on feedback from many customers, the reporting features of the system are not considered to be very effective.
For how long have I used the solution?
We have been working with Oracle for 12 years.
We are working with the latest version of Oracle E-Business Suite.
What do I think about the stability of the solution?
Oracle E-Business Suite is a stable solution.
What do I think about the scalability of the solution?
Oracle E-Business Suite is a scalable solution.
The Oracle ERP software is customizable, you can tailor it to your specific needs and requirements.
How are customer service and support?
While technical support for Oracle ERP can be slow at times, overall it is good and helpful.
I would rate the technical support a seven out of ten.
Which solution did I use previously and why did I switch?
We also work with Fusion.
How was the initial setup?
Speaking from a functional perspective, I don't believe that the initial setup of Oracle ERP would be a particularly complicated task for the team responsible for handling it.
Here's a possible rephrased version, based on my understanding:
The Oracle ERP software doesn't require any specific maintenance beyond normal routine maintenance.
What about the implementation team?
Most of our customers have deployed it on-premises.
Here's a possible rephrased version, based on my understanding:
We have a team responsible for deploying and installing Oracle ERP for our customers.
My team consists of both DBAs (Database Administrators) and other technical professionals with various specialties.
What's my experience with pricing, setup cost, and licensing?
In my opinion, the prices for Oracle ERP are reasonable, especially considering the various discounts that are often available.
Overall, I believe the pricing is fair.
What other advice do I have?
Oracle ERP is widely recognized as a very good product, and information about it can be found on our website and through our partners.
When a customer is in need of an ERP solution, they often turn to Oracle due to its reputation and track record of delivering high-quality products.
I would recommend this solution to others who are interested in using it.
I would rate Oracle E-Business Suite a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Deputy General Manager(IT) at Tamilnadu Newsprint and PapersLimtied
Easy plug and play system to setup
Pros and Cons
- "Flexible to set up an organization with multiple locations."
- "Technical support is focused on-cloud versus on-premise customers."
What is our primary use case?
We use Oracle EBS for market business.
What needs improvement?
Oracle could improve the flash system integration. We are now focused on the cloud, so Oracle needs to use some cloud connect and exchange data and connect to various databases to access the data. With Oracle EBS there is no process, vertical manufacturing, vertical in the cloud.
For how long have I used the solution?
We have been using Oracle EBS for two years.
What do I think about the stability of the solution?
This solution is not stable. There are bugs that are being addressed.
What do I think about the scalability of the solution?
Oracle EBS is scalable, the flexibility is there to setup an organization with multiple locations.
How are customer service and support?
Technical support is poor currently. They are focusing more on the cloud rather than customers that are on-premise.
When we have concerns we would raise the issue with a ticket on their portal. They would not provide the solution we needed and caused us to be under tremendous pressure. We usually need to finish the concern. Even as recently as last week we had concerns with closing an accounting problem and had to escalate to the director level.
How was the initial setup?
The initial setup of Oracle EBS is easy, it is plug and play.
What's my experience with pricing, setup cost, and licensing?
We purchased the license a long time ago and it was very reasonable.
What other advice do I have?
I rate Oracle EBS a 7 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Oracle Application DBA at Social Insurance Organizaton
Useful features, reasonably price with good support, but the interface and sales service need improvement
Pros and Cons
- "Finance, HRMS, and payroll are all great, and Oracle EBS is fantastic."
- "They should include database functionality."
What is our primary use case?
We have some customized applications, as well as finance full modules, HR, payroll, inventory, and customized pension services, on Oracle EBS.
What is most valuable?
Finance, HRMS, and payroll are all great, and Oracle EBS is fantastic. I used to work as a techno-function consultant. As a result, I've been focusing solely on Oracle since the beginning. I did not work on any other product.
What needs improvement?
I believe they should improve their sales service.
In terms of finance, they need to improve the interface. For example, there are issues with the gateway. GoldenGate should make significant progress in this area.
The business reporting tool, Oracle BI, and the Business intelligence tool do not meet our requirements, as a result, there are several things we need to do in that regard.
They should include database functionality. Also, backup and all of the features should be included with the Oracle. RMAN, in particular, should have more functions.
For how long have I used the solution?
I have been with the current company since 2007, and I have been using Oracle E-Business Suite since 2000.
Version 12 is what we are using.
What do I think about the stability of the solution?
Oracle E-Business Suite is a stable solution.
What do I think about the scalability of the solution?
Oracle E-Business Suite is a scalable product.
We are an enterprise, government organization.
How are customer service and support?
We have not had any issues with technical support. Technical support is very good.
Which solution did I use previously and why did I switch?
We purchased Commvault backup software and already have Oracle E-Business Suite installed on our system.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Oracle's pricing is lower than that of its competitors. We also have DB2 in our company, and they charge more, which is why we are migrating our entire system to Oracle.
In terms of pricing, Oracle E-Business Suite is reasonably priced.
What other advice do I have?
I would recomend using Oracle.
I would rate Oracle E-Business Suite a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
IT Project Manager at Nong San Sach online
Includes standard process and table dictionary but price could be lower
Pros and Cons
- "E-Business Suite's best features are the standard process, the table dictionary, and the ability to work with the SQL language to correlate data."
- "The initial setup was a little complex."
What is our primary use case?
I primarily use E-Business Suite for trading and procurement.
What is most valuable?
E-Business Suite's best features are the standard process, the table dictionary, and the ability to work with the SQL language to correlate data.
What needs improvement?
E-Business Suite's pricing could be lower. In the next release, E-Business Suite should include the HIS information system and 360-degree feedback.
For how long have I used the solution?
I've been using E-Business Suite for eight years.
What do I think about the stability of the solution?
E-Business Suite is stable.
What do I think about the scalability of the solution?
E-Business Suite is scalable.
Which solution did I use previously and why did I switch?
I previously used SAP.
How was the initial setup?
The initial setup was a little complex, and deployment took between twenty and thirty minutes to complete.
What about the implementation team?
We used an in-house team.
What's my experience with pricing, setup cost, and licensing?
E-Business Suite's pricing could be lower.
What other advice do I have?
I would rate E-Business Suite seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros
sharing their opinions.
Updated: February 2025
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We use Oracle EBS for your day to day ERP business. Most of our custom applications are laid either on R12 or 11i including SOA suite.