Oracle E-Business Suite Reviews

We use E-Business Suite for managing finances.

The interface is easy to use. 

The system alerts could be improved.

I've been using E-Business Suite for more than two years.

E-Business Suite is stable.

E-Business Suite is scalable. There are about 2,000 users on average.

Oracle support is helpful.

The cost of the license depends on the price you can negotiate with the vendor. 

I rate E-Business Suite about seven out of 10. My advice for future users is to ensure you get the correct license.

For us, the most valuable feature is that we have one database, one instance; yet we operate in more than six countries across the world, so it makes it easy for us to run with a very small IT staff.

Its features are good, but I think they need to look around at the other products in the market. There are a few industry standard features which are missing from this product. We are discussing one of these with them where synchronizing calendars across different countries is a big thing.

On the reporting side, they should give financial reports more in AxelBase to filter and sort data to make it faster and easier to close the books.

The other area is definitely the support side. Turnaround time needs to be faster. They need to improve working with the end user, and asking very specific questions to help resolve an issue. People should collect different types of information before sending the problem back and forth.

As a company, we've been using it for five years.

It didn't start that way; but at this point, it's pretty stable. Don’t forget there were improvements in the reporting side, the performance side, and in the UI experience.

I would say that it is scalable.

I have good and bad experiences with Oracle support. Sometimes it's very difficult to open up an SR, to keep it open, and to get a timely answer when you need it. It feels like everything has to be marked severity 1, critical, 24/7: sometimes in order for it to get something done. They might have heard that a lot, obviously.

We often have problems if we have to cross teams. If I have a problem, and then all of a sudden they decide, "That's receivables," so now you have to open a separate ticket with receivables. Receivables work differently than everyone else, so you're going to have to prioritize it higher and make it 24/7. It can be frustrating sometimes that all the support teams don't work similarly.

It's okay, but the real pain comes when you're moving from one area to another. Configuring the APR system is not that easy and it is not easy to get something out of it that you configured. You need to keep on working on an environment’s configuration to bring it up to speed. Now, you're sure this environment is all up-to-date, and everything is working fine. Now, we need to move into the next environment where people are going to test the system.

Currently, there is no automation for migrating an entire configuration to a different instance. You need to manually resolve all the errors. It is very difficult to even identify where and what went wrong. If you are really senior, and you have a lot of experience working on it, then it might easy for you to go and see, "We are missing that."

It would also benefit from a full-fledged comparison when something went wrong. If we could run something that will identify, "Here is the configuration here.This is a mismatch." That would also work well.

• Integration
• Ease of use
• API interface
• Personalization capabilities

The punch-out capabilities to other vendors e-commerce sites for shopping. The county does not need to manage catalogue content. All information is exchanged electronically including purchase orders and invoices, this automation has improved county efficiencies.

Prior to Oracle, the county procurement system was antiquated and individuals typed orders on a typewriter or filled out paper forms. Orders were faxed to suppliers and delivered to a central county warehouse that farmed out orders to departments. The county was dependent upon a 20+ year old mainframe system and there was no integration between the procurement and financial systems.

With Oracle, the county switched from paper-based purchasing to an automated solution which allows departments to place orders and receive within days or a week. The Purchasing department was centralized and allows the county the ability to better manage contracts and negotiate better prices. The purchasing operations were fully integrated with back office financial systems.

Reporting, particularly in the area of public sector encumbrances.

I've used it for 11 years.

No issues encountered.

No issues encountered.

No issues encountered.

10/10.

9/10 - there is always room for improvement. Occasionally It takes too long to work problems and there is typically an unnecessary long list of information that has to be supplied before the analyst will start work on the issue.

We previously used a custom mainframe solution that was developed in house. We switched because we wanted to leverage modern technology, with a vendor who would enhance their solution, and incorporate new intellectual property through acquisitions and/or mergers.

Oracle implementations are complex and require that the customer understands, and reviews their business processes. Often time it is difficult to revert from one configuration to another. Customer need to wisely consider things like set of books and general ledger account structure and how their business processes align with best practices and what Oracle has to offer.

We used Oracle Professional Services for our implementation. The team was extremely knowledgeable.

While I cannot provide a tangible amount for the ROI, the county has definitely seen a significant return in regards to operational efficiencies.

The county spent $8million on licenses, training, and implementation services. Oracle offers the best deals at the end of their fiscal year in June. The licensing for Oracle is very complex, and it is best to buy only what you need. Oracle, like most vendors, is not amenable to removing products that you are no longer using/need.

The county did look at SAP, but decided on Oracle E-Business.

• Make sure you document and understand your business processes and how they align with the product and best practices
• Ensure that you have a plan for governance and adoption
• Limit the number of integrations and customizations. While Oracle API’s are good, they require strong technical resources to develop. Once developed, they are very stable and require little maintenance
• Make sure you have appropriate support staff. Oracle is very complex and requires a lot of expertise to support and maintain
• Make sure you have a plan to perform and keep up with upgrades. Again, upgrades require a lot of testing and it would be nice to have a dedicated team to work on upgrades
• Look at Oracle’s road map for Oracle E-Business over the years. The strategy and road map keep changing

It handles business application standard functionalities very, very well. It allows for easy customization and enhancements.

Sometimes with Oracle support, depending on the analyst you get, you can hit walls in trying to find answers. But they’ve gotten a lot better, so I hesitate in bringing that up.

About 10-11 years by now.

No issues encountered.

No issues encountered.

8/10.

7.5/10.

Nordstrom, my current employer, didn’t previously use a different solution.

I think we implemented via both vendor and in-house teams, and it's worked fine.

You should research the new cloud capabilities. It’s pretty important and a cost-effective way for a company to install.

E-Business Suite's best features are BAT functionality, flexibility, configurability, and integration with Oracle Database.

E-Business Suite's user experience and interface could be improved. There are also some issues related to the cloud version, such as less powerful flexibility that prevents easy customization and integration. In the future, I would like E-Business Suite to include more self-service applications and no-code/low-code capabilities for users to create simple applications.

I've been using E-Business Suite since 2004.

Oracle's support could be quicker and more responsive.

The initial setup is easy and takes six to twelve months - about eight to nine on average.

Compared to other vendors like SAP or Microsoft, the prices for Oracle are reasonable, but they could always be lower.

I especially like E-Business Suite's data management functionality - I would say it provides perfect data management inside the app. I would advise anybody wanting to implement E-Business Suite to try to understand and implement standard functionality first before doing any customization. I would rate E-Business Suite as eight out of ten.

We are using Oracle E-Business Suite as our back-office system for HRMS, financials, and projects. We first implemented in 2003 and we've been upgrading to the release 12.2.6 which is our current version. It has been integrated with other Oracle and non-Oracle products.

Since 2013, IT Convergence has been growing at a two-digit pace and Oracle E-Business Suite has been supporting the operations and every new subsidiary/country that we have expanded to, minimizing risks.

We were able to grow from 250 employees, as of our first HRMS implementation, to more than 800 employees. In terms of financials, a 4x growth in revenue since the first implementation was possible by having world-class business software like Oracle E-Business Suite.

The most important features are related to the Financials and Project Management suites. Flexibility in configurations and how it supports business globally in a single instance are definitely the most valuable aspects of the tool.

Reporting is a big area for improvement. It needs to provide the ability to extract data from the suite. Oracle has also been making a great effort to make E-Business Suite more user-friendly but there are still areas where a focus on User Experience would help.

I'd rate it an eight out of 10. It is very stable and has all the required functionality. It's very flexible and capable of integrations. I think the technology has some room for improvement and the lack of embedded reporting creates a need for external reporting.

The system is reliable and the backbone of financial and other core systems in many organizations worldwide.

It has improved our business processes.

• Interfaces (downstream and upstream)
• End user interface (UX design)
• Performance
• The EBS Design to some extent is still monolithic.
• Maintenance activities still require a lot downtime.

I have used the solution for five years.

Yes.

Yes.

Yes.

Satisfactory.

Support on Unix platforms is good.

I used Oracle Applications 11.0.3. This was an upgrade (out of place) to 12c.

It is very complex as its tightly coupled with business processes and also involves a very large number of interfaces.

Vendor plus in-house.

The most valuable feature is that all the modules are tightly integrated. We have Finance, HR, Supply Chain, and others. Because they're all integrated, HR data, for example, is available in the Finance and Supply Chain modules. It's an enterprise system, so integration is the best feature that it has.

We can efficiently access data from one module in another when necessary. This provides us with transparency of data across our different business segments.

I think the main drawback and complaints are related to the UI. It needs modernization and more user-friendly-ness. Compared to other webpage interfaces, the Oracle screens are not user-friendly, so they need to improve it. I do think, however, that Oracle is spending more time with the UI of new versions, but there are so many places where they're still using old-looking UIs.

Other areas of improvement are better and more tightly-integrated reporting tools. Most reporting today is done outside of Oracle, meaning we have to buy a third-party tool. It would help us if Oracle had a better, integrated reporting product.

I have been working on it for almost 20 years.

We have no issues deploying it.

It's stable. We haven't really had issues with instability.

It's scalable for our needs and we've had no issues doing so.

Technical support is not the best and have to keep pushing. There have been a lot of times when we keep calling to get prompt support or escalations to a manager in order to get better support. This is an area that has deteriorated over time as we used to get better support. I don't know why, but with the number of clients increasing, the level of support has dropped.

The initial setup was definitely not straightforward. One reason is because we've customized the product and it's not as-is. We have so many customizations and interfaces and reports and other things, that we have to make sure that they all work with the new versions. And that takes time: for example, we did an upgrade two years ago from version 11 to 12.1.3. This was an eight-month process for us from development to testing to production. So this was a huge project.

Even when Oracle releases patches just to upgrade maybe one module, we still go through a testing just to make sure everything works. We don't just blindly put it in production because we have seen a lot of issues. We have faced a lot of issues earlier when we put up bad patches, something stops working, and then we have to fix it again. We just make sure that we test that patch before we put it.

It does the job. It's what we are looking for. It has a lot of features, and Oracle is constantly upgrading and adding things to that, so it's a solid product, but there is always room for improvement.