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it_user436008 - PeerSpot reviewer
Financial Business Process Consultant at DeKalb County
Vendor
I can make business decision adaptations with it without changing the underlying code.

What is most valuable?

At Dekalb County, the most valuable feature of E-Business Suite is the integration of all the different modules. It's truly become our financial database from a projects and procurement point of view. It's all connected and logical.

Oracle has clearly brought experts to the table for the their design and development roles. In the early days, E-Business Suit was comprise simply of programmers' coding, but that's not their model anymore. I like that Oracle's brought in experts who know payables, who know what CFO's want to see, etc. They've got real-world experience and it shows because when you stand it up for the first time, it's an absolutely useable system. From that perspective, it's 100% worth the investment.

For example, sub-ledger accounting was new to release 12. If I am an international company or I want to deal with a company outside of the United States, they record things a little bit differently in their accounting. If I want to value my company and I have inventory in the United States, we put that on our books. I could have $100 worth of inventory, so therefore my company looks like it's $100 better than maybe Italy, but Italy doesn't record inventory on their books. It's not an asset.

So with E-Business Suite, Oracle has built a product from which I can make entity/business decision adaptations without changing the underlying code.

How has it helped my organization?

What sub-ledger accounting allows me to do is recreate the accounting structure, so I could still have my primary books, which is in US GAAP, but I could have secondary books. Now that I'm working in county government, where E-Business Suite really helps is with cash management.

What needs improvement?

I am fine with where E-Business Suite is now. From a county standpoint, I would like to see them integrate fund accounting into fixed assets and cash management. Right now, E-Business Suit really isn't 100% public sector. I guess we're not the market to roll out to.

Also, I'm not impressed with the out-of-the-box analytics. It's really the bare minimum.

Moreover, out-of-the-box, Oracle E-Business Suite's cash management module does not do fund accounting. It puts a strain on our accounting staff because the data doesn't really represent properly, but I was able to get it to work by using sub-ledger accounting to redefine the delivered Oracle out-of-the-box method.

For how long have I used the solution?

I've been using E-Business Suite since 1989.

Buyer's Guide
Oracle E-Business Suite
March 2025
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

What was my experience with deployment of the solution?

We've had no issues deploying it.

What do I think about the stability of the solution?

Whether we have stability issues depends on how long a module has been out. With the evolution of E-Business Suite, each new module has had its hiccups and challenges. The longer the module is out, however, the more stable it becomes. This has been our experience with GL, accounts payable, accounts receivable, fixed assets, cash management, and fund accounting.

The frustrating part of that is because it's new, you don't have the expertise out there to pull on. You could call Oracle support and yes, they're going to help you eventually, but one of the things that the user group gives me is, I know people who know GL, accounts payable, etc. I can reach out to my network, but I don't have a network on new products.

So the answer to the stability question is both yes and no.

What do I think about the scalability of the solution?

E-Business Suite is scalable. We don't have to worry about it at my organization, but I know from my prior consulting experience that it's absolutely scalable, from mom-and-pop shops to large multi-national companies.

How are customer service and support?

I have up and down days with Oracle support. Like anything, it depends on who your support analyst is. They have some phenomenal analysts. Unfortunately, the lifespan, as I understand it, is only maybe 18 months. They come to know this product inside and out, but then they go on to do other things. If I look at it realistically, here we only call support when there's an issue. We're always complaining. If I was on the receiving end of that, 18 months of listening to complaints might get old. There are the people who can answer my questions and who will get it done, and then there are those who don't.

Actually, I'm dealing with a support ticket now. I have had to on multiple occasions put in the ticket 'read my question' versus what I think is happening. I don't know if it's a computer that spits out the first few e-mails, but it's "hello, my name is X, Y, Z", and as a business, you get sick of the same old stuff. I need this resolved and, honestly, the time it takes for me to log into Oracle support and read the stock e-mails has become extremely frustrating.

How was the initial setup?

The setup to me is straightforward, but I've been using it for so long. For a new person, I don't think that companies could use the software without consulting help of some sort. You need to understand your business. There are very good consultants who could come in and they will ask you the right questions to help drive the setup. They're decisions that need to be made that, if wrong, you can still live with. But, there are other, more critical decisions that you make that you can't undo. So is it easy to set up? Physically going into the screens is as simple as can be. The question really needs to be, how much time do you need to put in prior to sitting down to set the system up? You really need to understand your business and you need to understand what you're trying to do.

What about the implementation team?

We had outside help, but what causes problems is the fact that when you're a company and you're looking for new software, you are sitting there and you're saying, "OK my old software doesn't quite do what I want," so you want to buy something else. You go out, you do your RFP, you decide you're going to get E-Business Suite. The problem is, the experts at the company know their business. They also know their business using their old system. The consultants that they get to come in, they know E-Business Suite, but they don't know your business. The two don't always mesh correctly. What I've noticed over the years is you end up re-implementing the old system you just came off of. You're not utilizing all of the neat features that E-Business Suite has.

What other advice do I have?

If you haven't implemented it and are considering purchasing it, don't be afraid of it. Go ahead, jump in. Oracle is a phenomenal company and they will stand behind their product. The best advice is to take your time, know your business, and don't always take 100% judgement from your consultant. Use their advice, but listen to that little voice in your head of what you know as well. Have a good collaboration between you and the consultant. Don't try to do it on your own.

The last piece of advice and what many companies fail to do is the education portion. I can't tell you how many companies I've gone into to do training only after they've gone live. And it never fails that they've scaled back their education to save money. Like where I am now at Dekalb County, they never train the end users. These end users know absolute basics to get by, but they don't know all the great tools. Even though once it's implemented, they need to keep learning it. Just because you've implemented a product, you're not done. Now, after it has settled down and you've used it, you can go and see what else your product that's live can also do. So remember to get educated.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Manager Information System Administration at a consumer goods company with 201-500 employees
Real User
Top 20
Manage and handles all our financial operations and has good support
Pros and Cons
  • "It handles all my financial functions, including the entire process of financial transactions"
  • "It's more expensive than other options due to licensing costs and core-based hardware."

What is our primary use case?

We manage all our financial operations, including sales, purchases, and inventory, through this system. Everything is fully configured, and we’ve found it highly effective.

What is most valuable?

It handles all my financial functions, including the entire process of financial transactions.

What needs improvement?

It's more expensive than other options due to licensing costs and core-based hardware. Managing licenses can be tedious. For example, if I want to discontinue some licenses, it's a complicated process. Once we're committed, it's challenging to exit the system.

For how long have I used the solution?

I have been using Oracle E-Business Suite for 13 years.

What do I think about the stability of the solution?

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

About 200 users are using this solution

I rate the solution’s scalability a ten out of ten.

How are customer service and support?

We opened a ticket, and we got the solution on time.

What about the implementation team?

We relied on an integrator for initial implementation and cloud migration. After that, our internal team managed it.

What other advice do I have?

Overall, I rate the solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Oracle E-Business Suite
March 2025
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Chief Technology Officer at Jagatjit Industries Ltd
Real User
Easy to set up and good for financial reporting but cannot do production
Pros and Cons
  • "It was easy to set up the product."
  • "The operations could be better, specifically for manufacturing processes."

What is our primary use case?

We primarily use the solution from an ERP standpoint. We use it for procurement processes, operations, sales, finance, accounting, reporting, all of it.

What is most valuable?

The ease of use is great. 

It was easy to set up the product.

The stability is good.

Technical support is helpful.

It is not overly expensive. 

What needs improvement?

The operations could be better, specifically for manufacturing processes. There could, for example, be some sort of forecasting available. We need more planning and scheduling options. They need more analytical capabilities. 

It can't really scale.

For how long have I used the solution?

I've been using the solution for seven years. 

What do I think about the stability of the solution?

It's quite stable. The in-business application has been fantastic, and we haven't had any issues. There are no bugs or glitches. It doesn't crash or freeze. It's about 95% stable. 

What do I think about the scalability of the solution?

This isn't a very scalable product if you have to expand it into a different line of business. 

In our organization, we have more than 250 people using it. 

How are customer service and support?

We've contacted support quite a bit in the past. They're pretty good at helping us. They are responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with SAP and find this solution's annual contracts and maintenance cheaper than SAP. 

How was the initial setup?

The solution was very simple to set up. It was not complex at all. The deployment itself took about four months. 

What's my experience with pricing, setup cost, and licensing?

The solution is not very expensive. It is worth the money.

Which other solutions did I evaluate?

I have been looking into SAP and Microsoft Dynamics to compare a few things. 

What other advice do I have?

I'm an end-user. 

Whether or not I would recommend the solution to others depends on the company and the automation they need. Oracle works well, however, it's not for every organization. A very common practice is to use SAP. If a solution doesn't solve any value for your business, it's not worth putting it in. 

I'd rate the solution five out of ten. It's helpful in some ways yet lacking in others. For example, it can do procurement, it can do sales, and it can do financial reporting, however, it cannot do my warehouse or transportation management. It cannot do my planning bit. It can't do my production or manufacturing. There's a lot missing.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
General Manager IT at Chase Up
Real User
A beneficial solution for finance and payroll with a great procure-to-pay feature
Pros and Cons
  • "The procure-to-pay is core to our business and relevant to us."
  • "We would like to see some automation in this solution."

What is our primary use case?

We use different modules across our organization, such as finance, auto finance and PBCS planning budgeting tool. We also use a supply chain management module. For our P2P, all the processes are integrated and mapped out.

What is most valuable?

The procure-to-pay is core to our business and relevant to us. The other benefit is finance and payroll.

What needs improvement?

We would like to see some automation in this solution. In addition, the implementation team should improve their customer service by meeting with customers regularly.

For how long have I used the solution?

We have been using this solution for four years, and we are using the latest version.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

Because we are licensed users, we get support from Oracle and the local partner.

How was the initial setup?

The setup is very straightforward, and most old practices have been corrected with Oracle E-Business Suite. There are no complications with the applications. We bought several modules from Oracle, and it took approximately one and a half years to implement all the models across the organization.

The deployment process was straightforward. We implemented Oracle with the data center, and we didn't try to customize Oracle EBS to map with our processes. So we implemented the straight line of Oracle EBS extended. One of our local partners aligned with us for the implementation because we didn't have the expertise to implement and configure it independently.

What's my experience with pricing, setup cost, and licensing?

Using many modules in Oracle increases the value. The cost depends on how many features in Oracle are used. I rate the pricing a five out of ten, as customers always look for discounts.

What other advice do I have?

I rate this solution a nine out of ten. The use of this solution depends on the industry.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Swati-Singh - PeerSpot reviewer
Assistant consultant at Tata Consultancy
Real User
Beneficial enterprise management, provides useful information, and high availability
Pros and Cons
  • "Oracle E-Business Suite's most valuable feature is the information that it provides. For example, it's good to know the AR due date and the receipt of the products that you have sold. It is a good solution overall for enterprise management."
  • "Oracle E-Business Suite could improve the tables. When we remove some of them sometimes they cloud the modules into one. It becomes a little difficult to segregate."

What is our primary use case?

I used Oracle E-Business Suite for supply chain management, such as order and inventory management, and for receivables.

What is most valuable?

Oracle E-Business Suite's most valuable feature is the information that it provides. For example, it's good to know the AR due date and the receipt of the products that you have sold. It is a good solution overall for enterprise management.

What needs improvement?

Oracle E-Business Suite could improve the tables. When we remove some of them sometimes they cloud the modules into one. It becomes a little difficult to segregate.

For how long have I used the solution?

I have been using Oracle E-Business Suite for more than five years.

What do I think about the stability of the solution?

Oracle E-Business Suite is a stable solution.

What do I think about the scalability of the solution?

As the Oracle E-Business Suite updates to newer versions the solution scales.

We have approximately 50 people using this solution in the previous company I worked at.

How are customer service and support?

I have not used the support for Oracle E-Business Suite.

What about the implementation team?

We require 15 people for the maintenance and deployment of the solution for one project. The people needed include managers, developers, administrators, and engineers.

What other advice do I have?

I rate Oracle E-Business Suite an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Oracle Applications Consultant at ASAM Conseil Inc
Real User
Scalable, customizable, and the integration between accounts is good
Pros and Cons
  • "The most valuable feature is the integration between accounts receivable, accounts payable, general ledger, and budgeting."
  • "It is difficult to get answers from technical support right away."

What is our primary use case?

I am a consultant and I work with Oracle E-Business Suite to assist my clients with financials and supply chain management. I help with the implementation of these models.

My clients buy licenses from Oracle and they have to configure the system. I am one of the functional analysts that work with CPAs and other technical people to implement the system.

One of our recent clients was a bank in Montreal and it was a very good experience. It took us a year and a half to implement.

What is most valuable?

The most valuable feature is the integration between accounts receivable, accounts payable, general ledger, and budgeting.

The procurement-to-pay (P2P) process is something that we work a lot with.

What needs improvement?

It is difficult to get answers from technical support right away.

For how long have I used the solution?

I have been working with this product for 18 years.

What do I think about the stability of the solution?

Oracle has been on the market for many years and it is really stable.

What do I think about the scalability of the solution?

It is really scalable and customizable.

How are customer service and technical support?

The technical support is good, although sometimes it is very difficult to get an answer from them right away. You have to send them all of the log files so that they can fix the problem.

Which solution did I use previously and why did I switch?

I have also worked with Fusion, which is a combination of Oracle products combined together on the cloud. They did a great job of taking the best features from PeopleSoft, Siebel, and other Oracle products to create Fusion. It has a lot of features, although I find that clients don't use it to 100% capacity. I see some clients buy the license but they can't use it because they don't know how to.

How was the initial setup?

It is not easy to set up a project.

We do workshops with the clients and all of their departments to find out the business processes that they have. We then try to match these processes with the features we have in Oracle and if there are any gaps, we try to customize the system to answer their business processes. Or, we try to convince them to change the way they work so it matches what Oracle is bringing. It may take a year, or sometimes a year and a half to be implemented. However, it does answer a lot of business problems.

What's my experience with pricing, setup cost, and licensing?

This product is more expensive if you compare it to SAP.

Which other solutions did I evaluate?

Oracle E-Business Suite can be compared to SAP. It is a little more expensive and takes longer to implement projects. I would say that on average, it takes nine months to implement a project in SAP, whereas it might be a year with Oracle.

What other advice do I have?

The suitability of this product depends on the requirements. For example, if somebody is starting from scratch and are looking for a new ERP, I would advise them to adopt a cloud solution like Fusion.

On the other hand, if they are already using the E-Business Suite then I suggest upgrading it and continuing with the same infrastructure.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user23346 - PeerSpot reviewer
Senior Developer at a engineering company with 1,001-5,000 employees
Vendor
It's part of the back end of finance and they're able to do their month-end closures with much greater ease. We've been having issues gegting BI integrated into the transactional system.

Valuable Features

The reporting capabilities keep us from having to run every report for our users as they can go in and run the reports themselves. With BI Publisher, the templates are either already there or we can help them modify and customize the existing ones. Our users get data exactly the way they like it.

Improvements to My Organization

It's part of the back end of finance and they're able to do their month-end closures and other tasks with much greater ease.

Room for Improvement

I'd like to get BI integrated into the transactional system and not just the Data Mart. We've been having issues with making that happen. So, maybe making that a little easier to implement would be an area of improvement. The project summarization also needs some work, though we've heard that it's fixed in version 12.2.

Deployment Issues

We've had no issues with deploying it.

Stability Issues

We've not had serious downtime, but we've had some issue. We run projects and we've done the project summarizations, but we've got SRs open with Oracle to work on that.

Scalability Issues

It has scaled for us, though I think we're reaching our limit on it. That's why we're going to Exadata, so I hope that that will help with the scalability.

Customer Service and Technical Support

For the most part, if it's a serious issue we can escalate to level-two support and get good responses.

Initial Setup

I've been through two of the upgrades. We went live the year before I joined the company, but then I was involved with the 11i upgrade and the R12 upgrade. They were pretty complex. We had both functional and technical assistance for both of those upgrades. It was a lot of work and a lot of long hours. But, getting on the R12 helped with some issues we were having with the 11i.

Other Advice

You definitely need a good IT staff with the ability to cross-train. That's really what's helped us since R12 -- bringing on some of the folks we had during the upgrade and them being able to cross-train those teams.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2316951 - PeerSpot reviewer
Vice President at a energy/utilities company with 201-500 employees
Real User
Top 20
An unstable suite solution for maintenance and procurement

What is our primary use case?

Our company has both our renewable and thermal fleets through the E-Business Suite. This includes planned maintenance for the thermal fleet, equipment operation and maintenance, and procurement of necessary spare parts through inventory management. Finance users also leverage the suite for invoicing, purchase order processing, and other financial tasks. It's a comprehensive solution that even supports our budgeting needs.

What needs improvement?

Sometimes, when you prepare your rules, the robustness of the rules is essential. Allowing excessive user modifications can lead to situations where only specific scenarios are considered, neglecting others. This can cause difficulties for users.

SAP doesn't allow changes in their processes beyond the limit. While this might restrict some flexibility, it fosters repeatability in system behavior, which users eventually adapt to. In Oracle E-Business Suite, we've faced situations where a procurement workflow appears stuck in someone's inbox, even though it's not there. This discrepancy is potentially caused by configuration or feature issues.

For how long have I used the solution?

I have been using Oracle E-Business Suite as an end user for one year.

How was the initial setup?

We over-implemented and customized Oracle, leading to stability issues. It's like buying a BMW and driving it for 20 years. Tomorrow, you shift to Tesla, and you still want to drive it like you drove a BMW. So, you start modifying Tesla for BMW's pleasure. Modifying it excessively compromises its inherent capabilities. Our process owners, accustomed to SAP, sought similar workflows in Oracle despite its different approach. The software has inherent rules; tweaking them too much can cause instability. Additionally, our system integrator, E&Y, might have over-engineered processes, making them fragile. Unlike our 9-month SAP implementation with a stable product, Oracle took two years with issues.

Which other solutions did I evaluate?

We evaluated both SAP and Oracle. We chose Oracle because of SAP's higher cost. Additionally, SAP no longer offers on-premise licenses, focusing solely on Software as a Service (SaaS), making it a bit more costier to operate regularly.

What other advice do I have?

Oracle E-Business Suite is reasonably good. It offers a licensing model, which offers long-term cost advantages compared to the cloud-based license provided by SAP. As an end user, my role was very limited. In 2011, when we implemented SAP, I was heavily involved because I was heading operations and maintenance. We had inventory management, budgeting, and everything integrated seamlessly from that perspective.

Overall, I rate the solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.