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Oracle Application DBA at Social Insurance Organizaton
Real User
Useful features, reasonably price with good support, but the interface and sales service need improvement
Pros and Cons
  • "Finance, HRMS, and payroll are all great, and Oracle EBS is fantastic."
  • "They should include database functionality."

What is our primary use case?

We have some customized applications, as well as finance full modules, HR, payroll, inventory, and customized pension services, on Oracle EBS.

What is most valuable?

Finance, HRMS, and payroll are all great, and Oracle EBS is fantastic. I used to work as a techno-function consultant. As a result, I've been focusing solely on Oracle since the beginning. I did not work on any other product.

What needs improvement?

I believe they should improve their sales service. 

In terms of finance, they need to improve the interface. For example, there are issues with the gateway. GoldenGate should make significant progress in this area.

The business reporting tool, Oracle BI, and the Business intelligence tool do not meet our requirements, as a result, there are several things we need to do in that regard.

They should include database functionality. Also, backup and all of the features should be included with the Oracle. RMAN, in particular, should have more functions.

For how long have I used the solution?

I have been with the current company since 2007, and I have been using Oracle E-Business Suite since 2000.

Version 12 is what we are using.

Buyer's Guide
Oracle E-Business Suite
January 2025
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?

Oracle E-Business Suite is a stable solution.

What do I think about the scalability of the solution?

Oracle E-Business Suite is a scalable product.

We are an enterprise, government organization.

How are customer service and support?

We have not had any issues with technical support. Technical support is very good.

Which solution did I use previously and why did I switch?

We purchased Commvault backup software and already have Oracle E-Business Suite installed on our system.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

Oracle's pricing is lower than that of its competitors. We also have DB2 in our company, and they charge more, which is why we are migrating our entire system to Oracle. 

In terms of pricing, Oracle E-Business Suite is reasonably priced.

What other advice do I have?

I would recomend using Oracle.

I would rate Oracle E-Business Suite a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
IT Project Manager at Nong San Sach online
Real User
Includes standard process and table dictionary but price could be lower
Pros and Cons
  • "E-Business Suite's best features are the standard process, the table dictionary, and the ability to work with the SQL language to correlate data."
  • "The initial setup was a little complex."

What is our primary use case?

I primarily use E-Business Suite for trading and procurement.

What is most valuable?

E-Business Suite's best features are the standard process, the table dictionary, and the ability to work with the SQL language to correlate data.

What needs improvement?

E-Business Suite's pricing could be lower. In the next release, E-Business Suite should include the HIS information system and 360-degree feedback.

For how long have I used the solution?

I've been using E-Business Suite for eight years.

What do I think about the stability of the solution?

E-Business Suite is stable.

What do I think about the scalability of the solution?

E-Business Suite is scalable.

Which solution did I use previously and why did I switch?

I previously used SAP.

How was the initial setup?

The initial setup was a little complex, and deployment took between twenty and thirty minutes to complete.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

E-Business Suite's pricing could be lower.

What other advice do I have?

I would rate E-Business Suite seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Oracle E-Business Suite
January 2025
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Juan Anteo - PeerSpot reviewer
Business consultant at Condor Innovation
Real User
Provides business continuity for big enterprise clients
Pros and Cons
  • "The solution is perfect for big industry and high-scale e-business transactions."
  • "It would be great to see Oracle E-Business Suite become less dependent on the SAO solution, which is an integration solution for Oracle platforms."

What is our primary use case?

We do not use Oracle E-Business Suite. We provide support and customization for the platform. 

Our clients, on the other hand, use Oracle E-Business Suite for administration, finances, and inventory. 

How has it helped my organization?

In our clients, eBS has enhanced the capacity to attend large volumes of transactions, which allows them to quickly attend to requests from their own clients and a prompt response from their suppliers.

What is most valuable?

The financial aspect of Oracle E-Business Suite is the most valuable for our customers. The solution is perfect for big industry and high-scale e-business transactions. 

What needs improvement?

Oracle E-Business Suite is not great for small and medium-sized enterprises. Those clients are better suited for Oracle's NetSuite. 

It would be great to see Oracle E-Business Suite become less dependent on the SOA solution, which is an integration solution for Oracle platforms. 

For how long have I used the solution?

I have been a partner for Oracle E-Business Suite for 28 years. We have been implementing and supporting e-businesses since the beginning. 

What do I think about the stability of the solution?

Oracle E-Business Suite is very stable. In fact, that is why most clients land on this solution.

Oracle is continuously patching, upgrading, and reporting any changes or security issues, which contributes greatly to the stability of the solution. 

What do I think about the scalability of the solution?

The scalability is good. However, how well it scales will depend on who is implementing the scaling. It has to be carried out by a highly-skilled team. Technical support comes in handy here. 

How are customer service and support?

Oracle provides good support for the E-Business Suite. 

How would you rate customer service and support?

Positive

How was the initial setup?

Oracle E-Business Suite does have a complicated deployment model. It is a SaaS solution, so deployment entails multiple databases and server configuration. The connection between the database and the application has to be configured as well. 

You do have to have expertise to carry out the implementation, however, I would rate the overall difficulty of the employment at a medium. 

The average deployment would require five skilled consultants. Some very basic deployments could be done with one or two deployment developer consultants. 

What was our ROI?

We got a return on our investment in a year with Oracle E-Business Suite. 

What's my experience with pricing, setup cost, and licensing?

Oracle E-Business Suite is expensive. I don't know how much a license costs exactly, but I would wager it's around $1 million. This is a big implementation. 

What other advice do I have?

The biggest selling points for Oracle E-Business Suite are business continuity, financial support, and accounting support. 

On a scale of one to ten, with one being the worst and 10 being the best, I would give Oracle E-Business Suite a nine. The only reason I would not give the solution a 10 is because you need a partner for everything you would like to do with the solution, things like implementation, maintenance, and upgrades. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user436014 - PeerSpot reviewer
Senior ERP App Analyst at a consumer goods company with 1,001-5,000 employees
Vendor
Oracle has now made taxes a separate module for E-Business Suite, and with it, the tax team knows exactly what they have access to and what issues they need to fix.

Improvements to My Organization

We had an issue in which access should be made by the tax team and not necessarily the team entering the transaction. Oracle, however, has now made taxes a separate module for E-Business Suite, and with it, the tax team knows exactly what they have access to and what issues they need to fix. The tax module allows us to set up rules for the tax team to better do their job.

Room for Improvement

We've proposed many changes to Oracle. For example, we'd like to be able to customize a single specific piece of E-Business Suite without having to customize the entire structure. I'd also like an auto-review function so that we're able to see certain information without accessing it only if the management team asks us to.

Use of Solution

We've been using it since 2004.

Deployment Issues

We've had no issues with deployment.

Stability Issues

The stability is really 50/50 right now. It could be issues with certain pages or data, or it could be a training issue on our end.

Scalability Issues

It's scaleable. Oracle provides pretty good data plans for E-Business Suite so that you can customize using Java if you want.

Customer Service and Technical Support

The level of technical support depend on which analyst I'm getting through to. Sometimes they're pretty good, and other times they just throw their hands in the air.

Initial Setup

The initial setup is pretty good now. Every page has help associated with it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user436068 - PeerSpot reviewer
PMO Manager at a engineering company with 1,001-5,000 employees
Vendor
Setup was straightforward because we wanted to use Oracle out-of-the-box. There were a few extensions, but we wanted to adopt the processes rather than change the system to support our processes.

What is most valuable?

It immediately resolved an issue we had because, as a spin-off company, we were operating on a transitional service agreement and had to get off the previous systems. E-Business Suit allowed us to do that, having an immediate impact.

What needs improvement?

Although I don't have daily, hands-on work with E-Business Suite, I know that my colleagues are concerned with its reporting and dashboarding abilities. They'd like better reporting on data and dashboard functionalities.

For how long have I used the solution?

We've been using it for three years.

What was my experience with deployment of the solution?

We've had no issues deploying it.

What do I think about the stability of the solution?

E-Business Suite wasn't initially stable, but it has been in the last year-and-a-half.

What do I think about the scalability of the solution?

It has scaled for our needs.

Which solution did I use previously and why did I switch?

The previous solution wasn't our system, so we had to do something else. At prior companies, our executive management and some of the leadership team had experience with Oracle and always had good success. We did a lot of homework and research. There was interest in considering at least one of the manufacturing ERP systems, and we did give that solution a consideration. But from a pure finance, non-manufacturing perspective, Oracle was the way for us to go.

How was the initial setup?

It was straightforward because we wanted to use Oracle out-of-the-box. There were a few extensions, but we wanted to adopt the processes rather than change the system to support our processes. We knew that there was going to be expanded scope and implementations globally. We wanted to keep it simple.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Consulting Manager at PT. Metrodata Electronics Tbk
Real User
The customer gets a better cost calculation and an integrated system between departments
Pros and Cons
  • "The customer gets a better cost calculation and an integrated system between departments."
  • "Oracle EBS provides the customer with faster financial closing because of its accurate calculations."
  • "Valuable features include Ledger and Subsidiary, Operating Unit, and Inventory Organization and Location."
  • "On-site cloud support is slow and unresponsive."

What is our primary use case?

We implement Oracle EBS R12.2.5 in various companies, including financial and manufacturing distribution companies. The Oracle solution covers finance, procure to pay, order to cash, and inventory with process manufacturing or discrete manufacturing.

How has it helped my organization?

With Oracle EBS, the customer gets a better cost calculation and an integrated system between departments. Oracle EBS also provides the customer with faster financial closing because of its accurate calculations. Customers have previously used local ERP, Acumatica, SAP, and old systems such as FoxPro.

What is most valuable?

  • Ledger and Subsidiary
  • Operating Unit
  • Inventory Organization and Location
  • Subinventory and Bin
  • In our financial information, we can utilize trial balance on the operating unit level. This feature is very useful for our distribution company.

What needs improvement?

Currently, Oracle is focusing on their Cloud ERP. Since Cloud ERP is being rebuilt from scratch using a different technology, it seems that their on-premise support is slow and unresponsive. This differs with SAP Strategy, whose cloud solution is moving to their on-premise solution.

For how long have I used the solution?

One to three years.
Disclosure: My company has a business relationship with this vendor other than being a customer: I am a Consultant for Oracle EBS & Oracle Fusion.
PeerSpot user
PeerSpot user
Senior Developer at a tech company with 10,001+ employees
Vendor
​Whenever you are growing, you get new products on the database server level, application server level and software. It definitely grows as your needs increase.
Pros and Cons
  • "It's quite secure and fast, and we get an end-to-end solution."
  • "They started on the mobile app and tablets, but still I see there are no short-forms used in EBS."

What is most valuable?

It's quite secure and fast, and we get an end-to-end solution.

How has it helped my organization?

Whenever you are growing, you get new products on the database server level, application server level and software. It definitely grows as your needs increase.

What needs improvement?

They started on the mobile app and tablets, but still I see there are no short-forms used in EBS, which are not I’m seeing coming on the tablet. Maybe increasing that will help because now everyone carries their tablets and handheld devices. You don’t need to go back to your seat and do anything if you are in the store or anything: warehouse.

You don’t need to spend time going back from there, you can solve the issue.

For how long have I used the solution?

I’ve been using it for the past 13 years (approximately).

I started using Oracle applications from around 2003, from version 11.9 onwards. I have done some work on 10.7 as well, and from there, onwards.

What do I think about the stability of the solution?

It’s quite stable. Wherever you have issues you can get some patches on a one-off. We have CPU half-yearly and all those kind of things that makes it like whatever known issues, you can get rid of those beforehand.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Overall, support is good. Earlier, we used to have MetaLink, now we have support with Oracle.com. We can pay the Support Representative or we can find so many documents and all that, but still there is a thing if you need anything development related, then SRs and getting solution may take up to years of time. That is a kind of thing I’d like to get rid of.

How was the initial setup?

If a person is knowledgeable, it’s good enough.

What other advice do I have?

Definitely I’d say data and different application, new servers and 12c and Database, all these have very cool features and In-Memory and EBR.

They should use these things more to get the most out of the solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user317880 - PeerSpot reviewer
Business Systems Manager at a energy/utilities company with 1,001-5,000 employees
Vendor
It allows for internationalization with support for multiple languages and locales, although it has just a few data spreadsheet loaders and no option to download, modify, and upload to data screens.

Valuable Features

A couple of things-- one is the support for the multiple languages, locale, so the internationalization is a valuable feature. The ability to extend the system and capture the duration of data points and extensions on customer processes, so it's also adaptable. Furthermore, I like the support for mobile apps, which I think they are catching up on.

Room for Improvement

Looking at the product on a large scale, some of the features are more spreadsheet-based with data updates. Oracle does have a few data spreadsheet loaders but these are not extensive, and a lot of data screens do not give you the option to download the data, modify, and the upload it. Spreadsheets are now becoming the fastest way to download and modify data. This would be handy especially when working with larger data sections.

Use of Solution

I've used it for 12 years.

Deployment Issues

No, you can deploy with very little downtime which is a great feature.

Stability Issues

It all depends on what highway you are hosting it on. Based on how many resources you are provided. I've used the product across the organization for the past 12 years and depending on how much hardware, and how fast it is, in terms of design, it does have scalability built in to it.

Customer Service and Technical Support

Most of my interaction has been through the support website which is mostly technical support. Most of the support is through the customers, through the support portal. The best part about the support is the vast knowledge base. 9/10 times you can find a solution to your problem through some kind of published notes from the support website.

Initial Setup

There were some modules that were more complicated. All I would say is that it wasn’t too simple and it wasn’t too complex.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user517548 - PeerSpot reviewer
it_user517548Works at a tech company with 51-200 employees
Real User

EBS is a great product with highly salable suite of modules. Oracle Financial is the most impassive financial suite with AP, AR, FA and GL. OPM also highly scalable suite of application for manufacturing.

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Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.