Oracle E-Business Suite Reviews

I don't use it directly. I'm a contractor, but my customers use it. They use this solution in their daily business operations.

It's more on the CX Suite, Oracle CX, but on the cloud that we run in combination with other ERP systems.

Oracle Cloud or Oracle JD Edwards has a better future than E-Business Suite. I don't think it has a very long lifespan.

Oracle Cloud software, like Fusion. 

It's an integrated ERP system. It's very adaptable to the finance industry. It's quite stable for the finance industry. We've also rolled it out for small manufacturing and operational production.

The supply chain management capabilities are good in this product.

I think a lot more automation can be brought into E-Business Suite.

I have been working with it since 2017.  

It is quite stable. Overall, I would rate the stability of this solution an eight out of ten.

I'm satisfied with the scalability. It's quite scalable. These days, Oracle has made sure that you can adjust most of the on-premises applications with any other interfaces that are already in place for other cloud solutions. And you can even go in and do customization on the application if need be.

It is suitable for medium-sized businesses.

The customer service and support are a little bit slow, but it's not too bad.

Neutral

The initial setup is not that complex. 

It's on-premises. The deployment would take a few weeks. 

The pricing is a little bit high because it's on-premises, users would expect to get a little bit more of a discount on the actual application, but it's not. But that's the strategy of Oracle. 

Oracle wants to go completely cloud, so they do update the pricing on on-premises applications a little bit more. But they're quite adaptable, so it's not that they're not able to give discounts or things like that.

It is kinda room for improvement for Oracle, wherein they could introduce more discounts. 

I would recommend it to the financial industry. 

Overall, I would rate it a seven out of ten. 

I use the solution in my company for supply chain management. I also use the tool to deal with WMS implementation.

The integration features of the tool on on-premises weren't that great, making it an area where improvements are required.

I have been using Oracle E-Business Suite for seven years.

The technical support for the solution was very good. I rate the technical support a nine out of ten.

Positive

The solution is deployed on an on-premises model.

The solution can be deployed in a few months.

Overall, the tool reduces customer capital expenditure. It is difficult to explain the actual reduction in capital expenditure, considering that my company deals with a huge customer base, in which a lot of things are absorbed, and there are a lot of complexities involved in supply chain management. The tool provides value for money.

Products concerning areas like CRM and ERP should provide value at lesser costs to customers, especially if you consider that the initial cost of implementation is high.

The area of service planning was neither very difficult nor very easy.

Oracle E-Business Suite has impacted our business process from the standpoint of KPIs.

The features of the product were not useful for me since they were mostly used to help my customers.

The tool's integration capabilities were standard in nature since the product is deployed on an on-premises model.

The tool was integrated with a lot of other legacy solutions and Oracle Siebel CRM because it was on an on-premises deployment model, but not everything was as fast as things are on the cloud, so there was the need to have multiple devices in our infrastructure.

The tool has had an impact on industry-specific solutions in our company's customers' operations since it gives customers autonomy over third-party logistics and service providers. The tool also helps to reduce the problems in the supply chain management.

I recommend the tool to enterprise-sized businesses. The problem with Oracle is that it comes with everything and may contain certain modules that customers don't need. With Oracle products, since you get a lot of features, the prices are pushed up. The tool can only be used by those who start off as a reseller and want to become a manufacturer in the future since it helps to manage both workloads.

Considering that it is one of the best tools I have worked with, I rate the tool an eight out of ten.

We use this product for the management of purchasing, accounts payable, general ledger accounting, and other things. TheyHyperion software is good for management as well as processes such as accounts receivable. The product has many use cases. I'm an applications consultant and we are service providers and Oracle customers. 

It has improved our organization by enabling us to move from manual to automatic processes. It means that our clients can focus on analysis instead of transactions and dealing with a lot of paperwork. Transactions can now be approved by mobile or when you're on the road. The approval workflow has improved significantly. 

The new Subledger Accounting feature is very strong. It's the most powerful thing Oracle has done in this latest upgrade. We can easily customize which is something that wasn't easy with the SaaS product. With an Oracle database and application, everything is integrated into one solution from one provider. The entire process is now integrated. Because we use Excel and Outlook a lot, there's no need to log off and on, it's all integrated. It's transparent for the end user, which is good. Oracle implemented OTBI, which saves the need to print reports. Everything is available as you go and on the go, which is a good feature. It's great for analysis. 

The implementation can take some time and it's one of the difficulties with Oracle as compared to SAP. Deployment takes way too much time.

I've used this solution for 20 years. 

The solution is scalable. We have around 400 users in the company which includes finance people, supply chain staff, and management.

The technical support is responsive and have helped us apply patches or find solutions when we have bugs.

Positive

The initial setup is a bit complex. The EBS takes more than 12 months to implement from scratch. We're a team that carry out deployments as well as provide service and support for our customers. We have a team made up of architects, project managers, consultants, functional analyst developers, DBAs, close to 20 people in total.

We have to invest a lot but we get a good return. 

They have licensing models based on the number of users as well as one-time packages. If you're on the cloud, it's pay-as-you-go. It's not cheap technology but they have good consultants who know all the features. They are one of the longest-standing players in the market so they can dictate the price.

My recommendation is to not customize E-Business Suite. The upgrades are complicated and when you go from version to version, it's not a good thing. You have to spend a lot of money so if you're already doing that you might as well go for a product that satisfies your requirements. If an organization has the opportunity to go to the cloud, then it's worth doing. It's pay-as-you-go, you're free from DBAs and a lot of complicated processes, and everything is taken care of in the cloud, 

I rate this solution eight out of 10. 

I primarily use the solution for the financial aspect.

The workflow on offer is great.

I appreciate the alerts.

The technical ability to run runtime APIs is great. The web services and APIs are very powerful.

We found the initial setup process to be very straightforward.

You can scale this product easily.

Technical support has always been very reliable. 

The pricing is reasonable. 

Sometimes I have issues with the performance tuning. There is not much help there. There have been many times where I have had performance problems if there are high volume loads.

There is some lack of functionality, specific tools, and certain ways of doing business. The business process and Oracle capabilities occasionally fall short so we have to customize many, many, many things. The depth of functionality is not that great for some niche business processes, like distribution or warehouse management. Due to this, we have to go for an outside business product, a specialized product.

One major thing we found was there are no user interfaces for corrections. If we have a lot of integrations, then error handling and correction management are very manual and we had to build a lot of user interfaces to do that. They should allow a proper framework for integration building on the E-Business Suite. In the cloud, it may be better, however, a lot of it is left to clients to do customer development. Out-of-the-box integration supports are very limited, particularly transactions and error handling and re-submission, reporting, et cetera.

I've been dealing with the solution for 20 years. It's been a while. 

E-Business Suite is easy to scale. We run a global organization with $35 billion on financials on it. It's pretty solid.

Average daily users are around 600, however, registered users are almost 3,000. Not everybody uses it every day, so about 600 people are logged in every day. They would be different people. Registered authorized users include suppliers as well.

Oracle is the only company I can count on for support. They always do a great job.

The setup was very straightforward. Now, it's well documented and we can import setups. It's nothing to worry about.

I can't speak to the exact pricing, however, I've always found it to be reasonable.

We have a partnership. We do develop products together with Oracle.

The version we are using is about two or three years old. It's not the latest.

If you do work in advance and re-engineer the process really, even E-Business Suite implementation is faster with a process engineer. Don't allow too much creativity and too many custom requirements as most of the time the requirements are standard. People in the job want to do more things than they should. Re-look at the processes before mapping. That exercise should be done in parallel to implementation.

I'd rate the solution at an eight out of ten.

Our primary use case is for order management, bills of materials, work in progress, and finance. I take care of the infrastructure in the Oracle apps. We're a customer of Oracle and I'm a system analyst.

Oracle has always been known for its finance modules and that is definitely a valuable feature. From the back-end, Oracle has been the leader forever. Also from a functional perspective, it provides us with great customization which I'm not sure is available in most of the other ERPs. In that sense it provides a great level of flexibility.

Oracle has always had one drawback and that is that it's not as user friendly as it's competitors, whether from the database perspective or switching from SAP to Oracle. The amount of administrative effort required for SAP is far less than that required for Oracle where the administration part is very tight and can be a bit of a headache. With SAP, the number of patches, bug fixes or interim upgrades are far less than Oracle which releases a lot of patches for bugs. As a head-on comparison, you get the feeling that SAP is a far more stable product. The bottom line is that the administration of the database and the application could be improved. 

There are many additional features I'd like to see. From an automation perspective, things could be improved. If you compare it with many of the competitors' products, the markets associated patent technology is highly competitive. Most other solutions are very user friendly and have such rich experience in the user interface that I think a holistic approach towards making Oracle more user friendly and usable is something I'd like to see.

I've been using this solution for about 10 years. 

It's a stable solution but Oracle releases security patches every quarter, so you need to apply them and then there are additional bug fixes with respect to the business center. The solution doesn't crash and there's no unpredictability in behavior. There's no performance issue. It's very robust when it comes to overall setup. 

Scalability has improved recently because of the many interfaces that Oracle has and many other products that it can integrate with. Even in Identity Access Manager, it has its own products. So in that sense, it's improved a lot on its scalability.

The support is good. Oracle has a global presence when it comes to support so depending on the timezone, the quality of support might vary. My experience with the Middle East is not great but when it comes to Europe, they are good. From Asia, specifically India, it can be two extremes. In general, support is good. 

The previous company that I worked for had its own ERP.  The switch to Oracle was made because it's a bigger brand with a wide array of products. Oracle is into database within application and it has a number of modules. In addition to Identity and Access Management, it has the WebLogic, SOA and its own server storage's operating system. 

The initial setup takes three or four people. One is the DBA, one is the technical guy and then we have the functional person which could be two roles; one for testing the application for its functional gain, the business process etc., and the other, who does the setups and support work. Within our company we would have more than 100 users of this product. 

Deployment is more complicated and challenging than you'd find in comparable solutions. We normally have multiple iterations for the deployment. One iteration from a DBA perspective normally takes a few days but then there's the functional part, technical part. I expect it would take two to three weeks for that.

If it's just installation of the ERP then you're looking at a few days but you need to consider the environment, amount of customization, functionality, etc. That takes about three weeks because it involves testing, functional setups, technical setups, and the DBA.

The licensing costs for E-business Suite depends upon what modules you're using, the number of users, core database components and things like that. I believe we pay around USD $100,000 annually. There are no additional costs unless you opt for additional products or components.

I briefly thought about evaluation other options, but it didn't happen because I'd already had some experience with Oracle. 

For someone who has never used Oracle, I would tell them that it's not a user-friendly application, so it takes time to get your head around it. On top of that, Oracle is mostly done in Linux and Unix which is completely command-based so from an administration perspective, it's helpful to have some experience and knowledge because it's not a walk in the park. 

Landscapes change and so do the products and services. With that perspective in mind, I would say that although Oracle is a very robust technology and a leader in certain areas, it takes time to adapt to it. Other technologies are far easier to implement but perhaps the complexity makes the job more secure and challenging.

I would rate this solution a seven out of 10. 

We are using Oracle E-Business Suite for the financial modules in our supply chain, but the main service for the Oracle E-Business for our company is manufacturing.

If I want to manage many parts of my organization, such as finances, proceedings, or supply chain I would typically need to buy many different solutions. However, with Oracle E-Business Suite, it is all that is needed. This ERP system has many modules.

Oracle E-Business Suite has the ability to integrate with other systems. This is the most important feature of this ERP system.

There is a centralized dashboard that the owner or upper management of the company can see. For example, it generates financial statements on the dashboards to be easily viewed.

I have been using Oracle E-Business Suite for approximately 13 years.

Oracle E-Business Suite is highly stable. It is more stable than other ERP systems.

I have found Oracle E-Business Suite to be scalable.

The scalability feature of the Oracle E-Business Suite is one of the most powerful features. It can be deployed in any field. I have many companies in different sectors using it, such as construction and manufacturing.

If I need any help I call Oracle directly and they provide me with assistance with my issues. I am completely satisfied with the support.

The deployment of the Oracle E-Business Suite was simple. I have done many deployments and I find it simple, but for others, it might not be easy.

I have deployed this solution in many companies in difficult countries in the world.

I am a professor in a university and I am teaching students how to use this solution.

I can make all different types of reports for any company. I can make custom forms to manage sales, profit, and loss. I can make all financial statements, balance sheets, income statements, and cash flow reports.

I rate Oracle E-Business Suite a nine out of ten.

We use the solution in a variety of ways via modules. There are parts for employees and other areas for services. On top of that, we have modules for supply chains. We have modules for human resource management, and financial as well as for retail and inventory.

The solution has helped the organization in a multitude of ways. For example, it has really helped with the way we manage retail orders. The automation of retail and dealer order management has helped us a lot. It is one big use case that's a good example of the transformation that's possible with this product. Previously, the order management was manual. Currently, it has been automated to such a degree that a dealer can simply go to a portal, and actually make a payment. The payment reflects right in the system. After making the payment in the system, the dealer is able to make an order. Within a matter of 10 to 20 minutes, he has his stock. There's an integration between the dealer self-service system to the ERP to inventory and even to the warehouse. Everything surrounding that is fully automated, thanks to Oracle Release 12.

The most valuable aspect of the solution is the employee self-service.

The order management is excellent.

I would say the integration needs improvement. Oracle needs to work on the integration layer to make the solution much more robust and modern.

The solution needs full cloud netting.

I've been using the solution since I joined the company. It's been about seven or so years now.

The solution is stable. So far we've not had a priority one or priority two incidence from Oracle E-Business. There aren't bugs or glitches. It doesn't crash or freeze. So far so good. I'd describe it as reliable at this point.

The scalability of the solution is good. If a company needs to expand the solution, they should be able to do so.

Our company has between 5,000 to 10,000 users if you factor in the dealers and the employees together. Our average employee count is 6,000. That's employees alone. On top of that, we have dealers who are around 3,000. Adding both groups together, you are looking at somewhere between 6,000 and 10,000 users.

The solution technically is supported well both from Oracle, who is the owner of the solution, and IBM, who is the integrator. I cannot complain. So far, we're quite satisfied with the technical support offered by both companies.

When I joined, the company was on a previous version of Oracle. One of the first tasks I handled when I joined I was to head up the upgrade project. It's a solution that's been used from the beginning, or, at least that's my understanding.

I wouldn't describe the initial setup as straightforward. It's very complex. Even Oracle themselves would say that this solution has the most complex implementation of their products. It might even be one of the most complex in the world.

Deployment took almost one year. This was due to the fact that the analysis design alone took almost six to seven months. Implementation and testing alone took another five or so months. 

We used an integrator and a consultant to assist us in the implementation. The consultants were from Oracle and the integrator was IBM. We needed them both due to the complex nature of the setup.

Our relationship with Oracle is simplly one of supplier-customer relations.

This solution is deployed in our organization on credit in two sides active-active.

What I would tell other companies considering the solution is this: first, they need to know that it is an expensive solution. It's very expensive and therefore could only be affordable for companies that have a given level of revenue. 

Beyond that, I would say Oracle needs to be a fit for future use in terms of being cloud-native. Organizations should ensure their solution can run on other public cloud providers other than Oracle themselves. They need to have their permission that it can be deployed in AWS or Azure or Google. Right now, the cloud version that they have most likely locks to Oracle cloud itself and they just need to be aware they need the option and flexibility.

I'd rate the solution seven out of ten.

I love SLA because it gives me flexibility. Not me, my team. I don't deal with it anymore. SLA gives me flexibility to do things that I need without involving development, not that I mind, but it's better to do it yourself. For example, adding descriptions that I need for for my Latin American business. It's a great thing. It's like a couple of clicks you have it without any development involvement. I love that. So SLA is good, AME (Approval Management Engine) is also very good. It's excellent.

If you upgrade to 12.2.5 you won't have iProcurement problems. But if you upgrade to 12.2.4, you're going to get those in abundance. It's going to keep you employed till the rest of your life. So you upgrade to 12.2.5 to get rid of those. However, if you upgrade to 12.2.5 you will get localization support at zero level because it hasn't been added yet to the release.

So go figure, what I going to do when I have the whole world of Oracle in Latin America and I can't take 12.2.5? We opted for a broken iProcure that we're going to fix ourselves.

We've been using Oracle EBS since 1998.

Well, let's think about it. This product could be stable if it's a good support team supporting it. If there is a teams of experts supporting it, yeah, it is stable. But sometimes it becomes unstable and then a good support team jumps into it and makes it stable again.

It's been able to scale for our needs.