PeopleSoft Reviews

The most valuable feature of the CRM part of it is its configurability; it’s highly configurable.

We're able to do far better data collection using CRM; far better than anything we had in the past. We're able to serve our customers way better. We serve many, many doctors across Canada. We can actually help them more by collecting all the data; what they do, whatever their needs are, what they're asking about.

The problem we have is the customization. We've gone a bit overboard with customization. That’s problematic during upgrades, which is a common problem with PeopleSoft. That's why our company is deciding to replace it. We’re in the phase of looking for something else. We don't know yet what will replace it, but it'll be in the cloud. That's the only criteria we have so far. It will be some software that should not be customizable. We also don't want to do any upgrades; we want it to be continuous.

Stability is fine; no downtime or hangups, whatsoever.

It has scaled well for our needs.

I am not happy with technical support. I recently opened up a ticket, three weeks ago, to ask about one particular type in PeopleSoft. The only thing that came back was more and more questions: "Give me screenshots. Give me this. Give me that. Give me a log." Literally, it just went on and on, until I gave up. Now, we're going to replace it anyway, so it doesn't matter. It's become a moot point, but that was very typical; continuously asking more and more questions until you get tired of it.

Initial setup was complex, mainly due to the needs of our business process. We had IBM as a consulting firm joining us and helping us install it, with an army of people.

Don't customize it; absolutely, do not customize it. Change your business process to suit the software’s needs. Don't modify the software.

• Self-service for employee data changes
• Time and expenses reporting.

• HR/payroll is integrated with Financials, so we don't have to enter data in two places. 
• Easy to use.

Self-service and mobile/fluid.

More/better reporting tools and ease of testing effort.

The most valuable feature is IDE.

It offers faster deployment.

I would like to see improvement in the UI.

We have been using this for 20 years.

I did not encounter any issues with deployment.

There were no issues with stability.

The setup was complex due to different components.

There are so many features like Campus Solutions, Payroll, and student finance.

Users are more comfortable using the system.

Processing speed and user-friendliness.

Three years.

Financial aid setup needs some improvements.

None regarding stability.

No. The software is 100% scalable.

Excellent, since Oracle support is always available.

Excellent since Oracle support has a 100% reliability in handling problems.

No. Peoplesoft is the ultimate solution.

Yes. There were very important jobs and processes that need to be setup.

We implemented the software with the help of a vendor.

No, we did not.

Having a complete enterprise solution where all the reporting is in our own centralized system is great. Also, having capabilities for analytics and reporting needs is highly valuable for us.

It's improved or functioning as we went from a mainframe legacy system to an ERP solution, so it's just a whole different world. It's like comparing apples and oranges, as the benefits are all over the place because we didn't have the capabilities that we have now. It did take getting used to, but we're in a much better place.

It needs more reconciliation between the modules.

We've had no issues with deployment.

It is a stable product, and we have had no issues with instability.

It has scaled well for our needs.

We've opened tickets and the IT side handles that as I'm more on the functional side. We send the request to IT and they opened up the tickets, but the turnaround time is a little long.

It was a complex setup. There were a lot of man hours involved as it was a big project.

We implemented it with our in-house team.

No, we did a pilot program ten years ago and we already had the licenses and infrastructure in place for it.

Setup and configuration is key. It takes a lot. It depends on where you come from, though. If you're coming from another software that integrates, it's an easy implementation, but if you're coming from a thirty-year-old mainframe system, you're going to have some tough times ahead.

One of the best on-prem ERP systems on the market with robust features. It is a complete suite with modules that fully cover all the needs of any business. Also, it is highly customizable.

Our business is very unique and we need a system that allows to be extended and customized to meet the needs of our users and customers.

Upgrades are lengthy and costly.

Over 7 years.

By having a team of experienced analysts and the use of consultants and good project managers the deployment was flawless.

By having an on-prem system, our infrastructure team has 100% of control of the system/DB and hardware.

No problems.

Oracle support could be better.

Oracle support could be better.

We went from a homegrown system to PeopleSoft.

It is complex because it needs to be properly configured to meet the needs of the organization.

In-house and consultants.

It is strong in business processes and technology. The technology is open-ended. The user interface is much more stable and really robust. The strength of PeopleSoft is that the business processes are solid.

I work with the end users. I manage big projects, multimillion dollar projects. I work as a business analyst, or as a functional lead, finance lead. I find that technology is great, technology is always great. Oracle improves it in terms of integration, porting, better tools, better user interface. But, if you go and talk to the lowest level of the users – the people who enter the invoices, the vouchers, the general entries, add an asset, create a PR requisition, or enter the employee information – they still think that they do not have the tools to enter the data in a much more easier way. There still is a big complaint. They cannot go and get a report that easily. They cannot go in and see the information they want that easily. There is a lot of room for improving the user interface.

Every time we see a new PeopleSoft release, either an application release or a tool release, people get excited to see what is in it. That is fine, but you see that they're not offering anything for the end users to easily enter the data, or easily go and edit the data. That is one area there is a lot of room for improvement.

I rate it that the only area they can improve is the user interface.

I have been using it for 18 years.

It is an absolutely stable solution. We can take a clue from the implementation of PeopleSoft. If you look at their clients – PeopleSoft has all these government companies, huge public-sector companies –they all have PeopleSoft for decades. They're still with PeopleSoft, and they're really loyal customers. That testifies that PeopleSoft is a very stable product.

It is scalable, absolutely. Scalability is one of the factors for implementing PeopleSoft; scalability, in terms of integrating with other software vendor’s applications, such as financials, supply chain, or manufacturing. At the same time, it offers integration with third-party applications. Because the technology is open-ended, you can easily build integrations, either with third-party applications or within PeopleSoft; PeopleSoft HRM with our EPM product, or with our other Oracle CRM products. It does offer the scalability factor there.

Technical support is always an area that is a little sticky. PeopleSoft are doing OK in their space, but there's certainly a lot of room to improve there. I've been working with themfor almost two decades. If you look back 20 years compared to now, there has been significant improvement there. Still, there is a lot of room to improve there.

Customer service per se is good, but the methodology or the time they take to resolve some of the issues is more than expected.

The complexity of the setup and configuration depends on the business problem that we have. If you are a seasoned guy – a PeopleSoft consultant, a functional or solution architect – and you know the problem, you can fix it quickly. I think PeopleSoft is very reasonable. They have designed their system very, very well, keeping in mind the best of the best business processes all over the world, catering to verticals in all the industries. I find it reasonably good. I don't find it too complex, because you're expected to be an expert in that. Not everybody can go and do it.

I've seen Oracle Financials; I've seen SAP. PeopleSoft is a very solid and robust product. Like I said, they have captured the best of the best business processes. Coupled with that, the technology is very stable and the scalability is there.

I find that the user interface is very comfortable and convenient to use. It's pretty intuitive for what I need to do.

Because the UI is to easy to use, it makes our work processes flow more efficiently, which, of course, impacts cost and time savings.

There are some small things I'd like changing, but the big thing that needs work is their technical support. They're really lacking in terms of timely responses to our trouble tickets.

I've used it for about four years.

We don't have issues deploying it.

It's a mission-critical application for us, and we've found that it has the stability that we need. We haven't really had issues with instability.

We've had to do some scaling, and it's been able to handle the additional workload. We've had no issues with the inability to scale the solution for us.

7/10 - Just responsiveness tends to be an issue. They seem to be knowledgeable once we can get the involvement needed.

There's always room for improvement, but we're overall happy with the solution.