PeopleSoft Reviews

The most valuable feature of this product is the HR suite; it is leading vendor for human resources in the market. So for me, the HR and payroll features are the biggest flagship of the PeopleSoft product.

That's the whole thing as the payroll feature is very robust. They support a wide variety of technology. They are keeping up with these new technologies, so that means scalability is high.

Performance can vary as it is dependent on what we do but performance in general is very good and reliable. So for me, the positive part of this product is that it is being used by global companies.

There are many areas in this product that can be improved, especially in regards to the EPM side since they have different products doing that. I would not go on the HR side but they have tools such as the EPM or CRM tools which need to be improved and become a little bit better than the other competitors.

Every software has its own challenges and so is the case with the PeopleSoft software as it has its own challenges too. However, one good thing about this product is that it has early adopters and they always innovate.

So, what happens is that we rely on that technology adaptation by the company and Oracle is pushing into the new direction too. We're happy about that, but we have challenges in our scalability and are looking at different measures as to how this needs to be dealt with; there is probably not just one way of doing it and involves a combination of it. That's what we are working with Oracle in order to find out the solution.

The technical support is always a little bit in the grey area. We are not totally disappointed but it has it's own challenges. Definitely, there is scope of improvement. We definitely want a little bit better than that, i.e., from whatever level we are getting now.

We definitely looked at other products but with the kind of complexity we have and the business we do, we found that PeopleSoft is the best tool so far which can give us our desirable results.

Since I just joined my current company a few months ago, I am not sure. I think Oracle has it's own HR product and also a cloud-based company such as Salesforce and VMware. We have not reached up to that level and our challenge is to go with them. Definitely, we have looked into those products too and we found out that PeopleSoft is best for us with their current business model.

This would depend on the type of business again. PeopleSoft is a market leader for a reason, but if you look from the economic side, there are other solutions out there too which are much cheaper. They can select the product based on the size of their company; it doesn't have to be PeopleSoft and could be something else too like Salesforce, etc. But again, this depends on the nature of the business; for example, if you talk about the Big Five and the other big giants, like the US Army. For that kind of complexity, PeopleSoft would be the best solution available so far.

The SOAP and REST features are the most valuable features. What I like is that we can have multiple web services created and multiple consumers can use them together without any interruption or downtime. It helps us to have a very reusable kind of environment where we can have a single service that can be reused from multiple sources.

I'd like to have a dashboard on a mobile app where I can check the health of all the servers and middleware, where I can get alert notifications if there are any critical services going or not going up at all.

I also think it needs to be a little bit more robust as we have faced some issues such as thread counts with stuck threads. These issues came up basically because of the huge volume of data transactions, so if something could be enhanced so as to make it capable of handling more data, that would be good.

There are load also issues with OSB, and it doesn't provide logs. What this means is that I cannot go and check what happened to my incoming or outgoing transactions.

We've been using it for more than two years.

We haven't had issues with deployment.

It is a stable right now from what we have experienced so far.

It is good from a scalability perspective. It could have a different kind of feature such as OSB so that data can be consumed from it directly from the consumer or from an IPA gateway.

I have not experienced many issues requiring me to contact technical support.

The ability to fully customize it for our needs is huge. It's by far the most valuable feature for us when it comes to HR management.

We're the federal government, so our need for a customized solution for HR management is of primary importance. I'd say that our level of customization is 80% because our HR services for employees is so varied. PeopleSoft allows us to easily customize it to fit our needs.

From an administration perspective, I think Oracle needs more clarity on their road map as to where they are going to improve the product. This would helps us with planning future customizations to make it fit our needs better. Right now, there's just not enough clarity to what the product will feature in the future.

We've had no issues with deployment.

Stability is about 4/5.

Scalability is about 5/5.

I rate technical support a 4/5. It needs some improvement.

There are other modules, but HR is one of the most popular modules in PeopleSoft so it should be used heavily by federal government, state government, and all other private sector businesses.

• Self-service for employee data changes
• Time and expenses reporting.

• HR/payroll is integrated with Financials, so we don't have to enter data in two places. 
• Easy to use.

Self-service and mobile/fluid.

More/better reporting tools and ease of testing effort.

The most valuable feature of the CRM part of it is its configurability; it’s highly configurable.

We're able to do far better data collection using CRM; far better than anything we had in the past. We're able to serve our customers way better. We serve many, many doctors across Canada. We can actually help them more by collecting all the data; what they do, whatever their needs are, what they're asking about.

The problem we have is the customization. We've gone a bit overboard with customization. That’s problematic during upgrades, which is a common problem with PeopleSoft. That's why our company is deciding to replace it. We’re in the phase of looking for something else. We don't know yet what will replace it, but it'll be in the cloud. That's the only criteria we have so far. It will be some software that should not be customizable. We also don't want to do any upgrades; we want it to be continuous.

Stability is fine; no downtime or hangups, whatsoever.

It has scaled well for our needs.

I am not happy with technical support. I recently opened up a ticket, three weeks ago, to ask about one particular type in PeopleSoft. The only thing that came back was more and more questions: "Give me screenshots. Give me this. Give me that. Give me a log." Literally, it just went on and on, until I gave up. Now, we're going to replace it anyway, so it doesn't matter. It's become a moot point, but that was very typical; continuously asking more and more questions until you get tired of it.

Initial setup was complex, mainly due to the needs of our business process. We had IBM as a consulting firm joining us and helping us install it, with an army of people.

Don't customize it; absolutely, do not customize it. Change your business process to suit the software’s needs. Don't modify the software.

I find that the user interface is very comfortable and convenient to use. It's pretty intuitive for what I need to do.

Because the UI is to easy to use, it makes our work processes flow more efficiently, which, of course, impacts cost and time savings.

There are some small things I'd like changing, but the big thing that needs work is their technical support. They're really lacking in terms of timely responses to our trouble tickets.

I've used it for about four years.

We don't have issues deploying it.

It's a mission-critical application for us, and we've found that it has the stability that we need. We haven't really had issues with instability.

We've had to do some scaling, and it's been able to handle the additional workload. We've had no issues with the inability to scale the solution for us.

7/10 - Just responsiveness tends to be an issue. They seem to be knowledgeable once we can get the involvement needed.

There's always room for improvement, but we're overall happy with the solution.

One of the best on-prem ERP systems on the market with robust features. It is a complete suite with modules that fully cover all the needs of any business. Also, it is highly customizable.

Our business is very unique and we need a system that allows to be extended and customized to meet the needs of our users and customers.

Upgrades are lengthy and costly.

Over 7 years.

By having a team of experienced analysts and the use of consultants and good project managers the deployment was flawless.

By having an on-prem system, our infrastructure team has 100% of control of the system/DB and hardware.

No problems.

Oracle support could be better.

Oracle support could be better.

We went from a homegrown system to PeopleSoft.

It is complex because it needs to be properly configured to meet the needs of the organization.

In-house and consultants.

It is strong in business processes and technology. The technology is open-ended. The user interface is much more stable and really robust. The strength of PeopleSoft is that the business processes are solid.

I work with the end users. I manage big projects, multimillion dollar projects. I work as a business analyst, or as a functional lead, finance lead. I find that technology is great, technology is always great. Oracle improves it in terms of integration, porting, better tools, better user interface. But, if you go and talk to the lowest level of the users – the people who enter the invoices, the vouchers, the general entries, add an asset, create a PR requisition, or enter the employee information – they still think that they do not have the tools to enter the data in a much more easier way. There still is a big complaint. They cannot go and get a report that easily. They cannot go in and see the information they want that easily. There is a lot of room for improving the user interface.

Every time we see a new PeopleSoft release, either an application release or a tool release, people get excited to see what is in it. That is fine, but you see that they're not offering anything for the end users to easily enter the data, or easily go and edit the data. That is one area there is a lot of room for improvement.

I rate it that the only area they can improve is the user interface.

I have been using it for 18 years.

It is an absolutely stable solution. We can take a clue from the implementation of PeopleSoft. If you look at their clients – PeopleSoft has all these government companies, huge public-sector companies –they all have PeopleSoft for decades. They're still with PeopleSoft, and they're really loyal customers. That testifies that PeopleSoft is a very stable product.

It is scalable, absolutely. Scalability is one of the factors for implementing PeopleSoft; scalability, in terms of integrating with other software vendor’s applications, such as financials, supply chain, or manufacturing. At the same time, it offers integration with third-party applications. Because the technology is open-ended, you can easily build integrations, either with third-party applications or within PeopleSoft; PeopleSoft HRM with our EPM product, or with our other Oracle CRM products. It does offer the scalability factor there.

Technical support is always an area that is a little sticky. PeopleSoft are doing OK in their space, but there's certainly a lot of room to improve there. I've been working with themfor almost two decades. If you look back 20 years compared to now, there has been significant improvement there. Still, there is a lot of room to improve there.

Customer service per se is good, but the methodology or the time they take to resolve some of the issues is more than expected.

The complexity of the setup and configuration depends on the business problem that we have. If you are a seasoned guy – a PeopleSoft consultant, a functional or solution architect – and you know the problem, you can fix it quickly. I think PeopleSoft is very reasonable. They have designed their system very, very well, keeping in mind the best of the best business processes all over the world, catering to verticals in all the industries. I find it reasonably good. I don't find it too complex, because you're expected to be an expert in that. Not everybody can go and do it.

I've seen Oracle Financials; I've seen SAP. PeopleSoft is a very solid and robust product. Like I said, they have captured the best of the best business processes. Coupled with that, the technology is very stable and the scalability is there.