PeopleSoft Reviews

It is strong in business processes and technology. The technology is open-ended. The user interface is much more stable and really robust. The strength of PeopleSoft is that the business processes are solid.

I work with the end users. I manage big projects, multimillion dollar projects. I work as a business analyst, or as a functional lead, finance lead. I find that technology is great, technology is always great. Oracle improves it in terms of integration, porting, better tools, better user interface. But, if you go and talk to the lowest level of the users – the people who enter the invoices, the vouchers, the general entries, add an asset, create a PR requisition, or enter the employee information – they still think that they do not have the tools to enter the data in a much more easier way. There still is a big complaint. They cannot go and get a report that easily. They cannot go in and see the information they want that easily. There is a lot of room for improving the user interface.

Every time we see a new PeopleSoft release, either an application release or a tool release, people get excited to see what is in it. That is fine, but you see that they're not offering anything for the end users to easily enter the data, or easily go and edit the data. That is one area there is a lot of room for improvement.

I rate it that the only area they can improve is the user interface.

I have been using it for 18 years.

It is an absolutely stable solution. We can take a clue from the implementation of PeopleSoft. If you look at their clients – PeopleSoft has all these government companies, huge public-sector companies –they all have PeopleSoft for decades. They're still with PeopleSoft, and they're really loyal customers. That testifies that PeopleSoft is a very stable product.

It is scalable, absolutely. Scalability is one of the factors for implementing PeopleSoft; scalability, in terms of integrating with other software vendor’s applications, such as financials, supply chain, or manufacturing. At the same time, it offers integration with third-party applications. Because the technology is open-ended, you can easily build integrations, either with third-party applications or within PeopleSoft; PeopleSoft HRM with our EPM product, or with our other Oracle CRM products. It does offer the scalability factor there.

Technical support is always an area that is a little sticky. PeopleSoft are doing OK in their space, but there's certainly a lot of room to improve there. I've been working with themfor almost two decades. If you look back 20 years compared to now, there has been significant improvement there. Still, there is a lot of room to improve there.

Customer service per se is good, but the methodology or the time they take to resolve some of the issues is more than expected.

The complexity of the setup and configuration depends on the business problem that we have. If you are a seasoned guy – a PeopleSoft consultant, a functional or solution architect – and you know the problem, you can fix it quickly. I think PeopleSoft is very reasonable. They have designed their system very, very well, keeping in mind the best of the best business processes all over the world, catering to verticals in all the industries. I find it reasonably good. I don't find it too complex, because you're expected to be an expert in that. Not everybody can go and do it.

I've seen Oracle Financials; I've seen SAP. PeopleSoft is a very solid and robust product. Like I said, they have captured the best of the best business processes. Coupled with that, the technology is very stable and the scalability is there.

Having a complete enterprise solution where all the reporting is in our own centralized system is great. Also, having capabilities for analytics and reporting needs is highly valuable for us.

It's improved or functioning as we went from a mainframe legacy system to an ERP solution, so it's just a whole different world. It's like comparing apples and oranges, as the benefits are all over the place because we didn't have the capabilities that we have now. It did take getting used to, but we're in a much better place.

It needs more reconciliation between the modules.

We've had no issues with deployment.

It is a stable product, and we have had no issues with instability.

It has scaled well for our needs.

We've opened tickets and the IT side handles that as I'm more on the functional side. We send the request to IT and they opened up the tickets, but the turnaround time is a little long.

It was a complex setup. There were a lot of man hours involved as it was a big project.

We implemented it with our in-house team.

No, we did a pilot program ten years ago and we already had the licenses and infrastructure in place for it.

Setup and configuration is key. It takes a lot. It depends on where you come from, though. If you're coming from another software that integrates, it's an easy implementation, but if you're coming from a thirty-year-old mainframe system, you're going to have some tough times ahead.

We primarily use the solution's HCM suite for HR.

The customizations allow us to come up with a lot of complex labor rules. In the Philippines, there's a lot of different kinds of rules you need to be in compliance with. The solution offers up a lot of flexibility and customization that is perfect for our region's requirements.

The HR features are the solution's most valuable aspects.

The payroll aspect of the solution needs improvement only because a lot of the enhancements with PeopleSoft are obviously geared towards the North American region. It's not geared well towards us as a small market in Southeast Asia. A local market model that's easily configurable and can be deployed as quickly as possible to different companies here in Southeast Asia would be very helpful. If we could integrate a lot of localizations that would apply it to areas in Southeast Asia that would be much better.

The stability of the solution is okay.

The scalability of the solution is fine. We're using a private cloud. If we do get different organizations that have a larger workforce, then it's just a matter of additional web and app servers. If there are any requirements, we just need to expand the specifications for the database site, which means, in terms of scalability, there are no issues. Right now, we have over 10,000 users on the solution. I'm unsure if we will increase usage in the near future.

On a scale of five, I'd rate technical support at 2.5. 

Often support just asks people to install a lot of upgrades. Sometimes they don't really give you clear details as to why you need to upgrade. They just say, "You need to upgrade this because there's a newer image, etc". They never really give you the reason underlying why you are having errors.

The initial setup has a moderate amount of difficulty. Deployment took about eight to ten months. For maintenance, we need around 25 to 30 people.

We pay a yearly licensing fee.

I'm a consultant; I've used the solution for five years and have marketed the solution for two years.

We handle the private cloud deployment model with Amazon as the cloud provider.

I'd rate the solution eight out of ten. If they offered easier integration, and maybe a broader library of APIs that can be utilized by third-party integrations, I'd rate the solution higher.

The Strategic Module – with features such as Profile Management, Performance Management, Career Planning, Succession Planning, Recruitment, Global Payroll, and Administer Training.

Organizations can manage the talent that support business objectives.

There is room for improvement in the Operation Module, such as Time Labor, and Global Absence, where every country has different regulations. That's the challenge for Oracle: to bridge the customization.

I have been using it for six years.

We have encountered stability issues, but the latest version is more stable.

I have not encountered any scalability issues.

Technical support is good.

We use different solutions because not all systems comply with all regulations.

Initial setup complexity depends on the user’s needs; if the requirement from the client can use the standard setup, then the implementation will be straightforward, but if there are many requirements that cannot use the standard setup, then setup and customization will be complex.

Oracle PeopleSoft HCM is one of the most expensive systems in the HCM area, so if the organization has budget limitations, then I would not recommend this system.

Before choosing this product, I did not evaluate other options. It was a management decision.

If the organization has a sufficient budget and wants to manage talent and support business objectives, then this is the answer.

There are several new features in the PeopleSoft tool set that I've found particularly valuable, such as grid control and related actions.

It allows our business users to access information in a format that's easier for them to digest than just raw data.

The main area for improvement would be with performance in some cases, specifically with migrations. We've had to address some of those issues recently.

We've had no issues with deployment.

It's pretty stable, but it does depend on the release, like how early you are on the release that you are adopting. Stability on a particular version becomes better after a certain release of that version.

It has pretty good scaleability. We've had no issues scaling it for our needs.

The level of technical support varies, but we've been pleased with the ticket resolutions for the most part.

The implementation was done before I was at the company, but I haven't heard that it was particularly complex.

Get involved with the grassroots community, like conferences such as Collaborate and Alliance.

The most valuable features most important to me are the web solution, the web interface, and the integration with other ECM products.

We've been able to customize it and add various modules to suit our suits. It's very flexible.

I know they have come up with some good analytical terms in the latest version, but I would like to see it improved further.

This is an area I would warn others about. I've worked on several implementations and there's a long period of time within which PeopleSoft needs to be implemented. It also comes at a high cost depend on how many modules that are implemented at one time.

It's been stable. We haven't had any issues of instability.

I think it scales pretty well. It's customizable so we can have all of our customer solutions which are most frequently used by our company and for PeopleSoft. We have been able to expand to different, new products and we're able to integrate them pretty easily.

I'd expect customer service to be better than they are. I give them a 6/10.

Most businesses that use PeopleSoft can easily make the system suit their business, so I think it's flexible, but it adds complexity to the setup.

Beware of the price as it adds up with additional modules.

We primarily use the solution for Campus Solutions, HR and finance.

We find the Campus Solutions very valuable. Right now, we're working on making the same service for the students.

The solution needs to work on its mobile technology. We're hoping in the next version we're working on implementing, 9.2, will have more of this.

There are some compatibility issues that the solution should address in future releases.

The stability of the solution is good.

The solution's scalability is good.

There's a moderate level of complexity in the initial setup. It's somewhere between easy and difficult.

We are using the on-premises deployment model.

I would rate the solution eight out of ten.

I like its wide variety and its use in many applications; receivables, payables, general ledger.

I think the reporting can probably be improved; probably more detailed financial reports.

I have been using it for 10 years.

It's more or less stable.

The scalability is fair.

Technical support's gotten weaker over the years. I think that’s because there are fewer people; PeopleSoft's being phased out.

Initial setup is somewhat complex. You have to know what your business is and what you want to do.

People are coming to this solution over others because they can't do it themselves, and I'm less expensive than the big vendors.

What sets it apart from the other products like this in the market is that they've been around for a while. They’re proven and tested; that's all.