PeopleSoft Reviews

We primarily use the solution for our payroll needs and in human resources. These are the areas in which I have expertise. 

I am acquainted with versions 8.8 and 9.2.

The solution allows us to explore the databases and enables people to properly develop their work. 

The main issue we have with the solution is that it is very expensive. This presents an issue when it comes to tabulating the many tariffs which exist in Mexico. 

We find the technical support to be very difficult, as it is not local, and we tend to receive a response only the following morning. Response time takes very long and requires a person to be awake night and day to benefit from it. 

I have been working with PeopleSoft for the past 14 years. 

We have encountered no bugs or glitches with the solution. 

The solution is easy to scale, expand and make bigger. 

We find the technical support to be very difficult, as it is not local, and we tend to receive a response only the following morning. Response time takes very long and requires a person to be awake night and day to benefit from it.

Deployment takes a minimum of six months and I speak from the vantage point of someone who has a year-and-a-half of experience with my company, primarily in the area of implementation. 

The main issue we have with the solution is that it is very expensive. This is an issue when it comes to tabulating the many tariffs which exist in Mexico.

The calculating of the taxes in Mexico is an issue which many companies face, as this must be done every two weeks. 

I would recommend the solution to others. 

I rate PeopleSoft as an eight out of ten. 

A valuable feature is HCM.

I would like to see a better UI.

The setup was complex because we have a union and our benefits are so complex.

We implemented via a vendor.

The most valuable feature for us is the integration between the HR Payroll and Financials modules. We really like the way they link and work together because there are no duplicate entries and the information flows from HR Payroll to Financials, and from Financials back to HR Payroll.

There are several ways it's improved our organization. It's an all-encompassing suite of applications, and the GUI is very user-friendly. Also, PeopleSoft has a mobile app that's coming out soon, which, to me, is very cool. My client's not there yet, but they will be within the next year. Even the desktop application is user-friendly. Overall, it's a full suite of apps so that you don't have to but individual component parts.

My developers want to use more HTML instead of the specialized tool, PeopleTools because, they say, it's better from a user perspective. 

Also, making it more configurable would be an improvement, so that users can modify it the way they want so that we don't have to customize it. What my team has to do is make customizations because, let's say, if you have HCM work and a work list from HCM and FSEN, when the user sees that, it's all in one window so that they can see what application that was from. If you don't have to customize, your upgrades are easier. You don't have to retro-fit all of your customizations if they can use the delivered functionality. When they deliver PeopleSoft, they could make it so that it's just a flip of a switch, instead of an actual code change.

Performing an upgrade takes a long time. I know that when they're talking now about how the new version 9.2 has new PUM updates, you're supposed to be able to do them. Oracle will advertise, "hey, you can do this in 4 weeks. Just implement, put it right in. Boom! You're done." But they don't tell the customer, "well, if you have 10,000 customized objects, it's not going to be that easy."

The bugs are always in the latest release, so I always tell my client to be one release behind, let somebody else find all those bugs, and their response time in fixing those bugs sometimes take a little while. The customer can't wait up to two months for a fix.

We've had no issues scaling it.

It depends on where your customer is coming from and how willing they are to change. I've had clients that came from a PeopleSoft mixed mainframe, and they were really on board and really wanted that change. They did a lot of training and it went very well. I've also had clients who came from J.D. Edwards that was totally customized. They loved it. They didn't want to change, and it's been hard overcoming the resistance.

Get your users on board and engaged. That's the number one thing. Get them in their training, which, unfortunately, is the first thing people always cut from implementation, and that's the last thing they should cut. When you're implementing a new product, you don't want to cut training.

I have used the product for maintaining employee information for a bank. It is the best HR solution to maintain employee information.

Job data is a valuable feature. The business unit concept is also important.

The Time and Labor module is not that flexible. It's very cumbersome to create the rules.

I have been using the solution since 1999.

The product is very stable.

We had 160 members using the tool in our team. The solution is scalable if we do not complicate it with integrations.

The response time must be improved.

Neutral

I rate the ease of setup a seven or eight out of ten. It takes us weeks to get the proper structure implemented.

The tool is expensive. There are much cheaper products available in the market.

If someone has a license to the tool, I recommend utilizing it completely and reap its benefits. There are so many solutions available in the market on the cloud. Overall, I rate the solution a six out of ten.

This is an ERP product and the best use case is to raise your query to the HR manager. There is functionality built-in for the staff to raise their queries direction to HR.

The PeopleSoft interface is very good.

The integration with Microsoft Exchange Server works well.

The whole systematic flow of any query raised to HR should be improved. For example, if I raise a query, I cannot see the status. I don't know if it's under review, or if someone is reviewing it or not. If it is taking quite a long time and you're worried about it, then you can't see if somebody has had the chance to review it or not.

In the future, I'm expecting to see a complete user flow. It should be a complete flow of the process for the end-user and it should connect with the line managers, as well as others in the same area.

I have been using PeopleSoft for the past seven years.

This is a stable product and I prefer to keep using it in the future.

PeopleSoft is quite scalable. We have more than 2,000 users in our organization.

The technical support is very robust and I am satisfied with it. They will solve any technical issues that you have with the REP.

I have heard about several other similar products but do not have any experience with them myself.

This product is quite easy to install, although I'm not sure how long it takes to complete. It integrates with LDAP services and with Microsoft Exchange Services, so I think that it takes between two and three days.

From a technical perspective, it is not a problem for the end-user to deploy it.

Our in-house team is responsible for the installation of products and integration with other services.

There are no additional costs for licensing.

I can recommend PeopleSoft to all institutions and companies.

I would rate this solution an eight out of ten.

The user interface that I use is very intuitive, it’s to the point of what I want to use it for. For what I have, it provides me the right fields and gives me some predictive information as well, which helps in my day to day job.

There's a feed that comes up from Twitter and the social forums that helps me make myself available to customers, and then searching digitally into the Google and so on. That's pretty informative when I log in for my day-to-day work. That's a very welcoming feature.

If they could provide reports for various organizations, especially global ones. Currently, the report fields are mostly US centric, and do not support other regions. That would be a nice feature to add. I think I’m looking for more data validitation.

I am a user. From my perspective, as long as it is running on weekdays, it's fine. So far, I think my company is doing a good job in keeping it up and running.

My organization is actually growing at 20% YOY for the last 16 years. Over that time, it means a lot of new sales people are being added to the system. I haven't seen any change in responsiveness or change in the performance. The stability's in place without any impact to the performance.

I can contact the service desk, which is run globally, over the phone or via the ticketing tool and then they can look into the technical issues. If I have questions about the navigation or if there are any new features that have been rolled out, those are the guys to contact.

I'm at my current organization for the last 10 years. When I came onboard, they were using spreadsheets. There was a very good reason to avoid the manual work. Spreadsheets get lost all the time; they sit in mailboxes and pile up. I struggled with that for a couple of years before we moved to a nice product and that really helped. There was an urgent need. I think that need has been largely met. I'm not saying that it's the best product on the market, but it's still doing good, to me.

As I'm a user, I remember providing my input on what do I want to see in the product. That happens at the start of launching the product, as well as when the new roll out happens or the planning happens. In that sense, I'm involved in terms of the configuration, layout of the fields, providing user feedback. All of that has been taken into account.

As I’ve mentioned, I was involved in terms of providing end user feedback and rating the products. I think we looked at three or four products. Some were boutique and some were large ones, the Oracles and the SAPs of the world. After a proper, objective evaluation exercise, we went with PeopleSoft.

I think the evaluation criteria that we used was pretty good. If I had a colleague that was looking at this kind of solution, I would provide them information about what I’ve learned from the product evaluation exercise, the product and the option exercise, in terms of the importance of reinforcing the training element, so they can use it correctly and so on. Hopefully, a new user would gain perspective from that.

When I’m looking at a vendor such as Oracle, I think it's important to be in sync with the latest trends in the market, especially in the CRM area. There's an on-the-cloud feature, so say that causes a big thing in the market about that and there's a heavy customer option on it. I'm really hoping that they can catch up on the trend. As a user, I have a lot of familiarity with the existing product. I don't want to unlearn and relearn a new product. That's the main thing.

I'm a happy user. My rating reflects that I think there's always area for improvement. With the new tech plans and so on, there are quite a few things that PeopleSoft or Oracle can do with the product.

My primary use case is for global HR and payroll.

PeopleSoft is well integrated and has excellent tools to enhance or amend according to business practices. You are also provided with professional help, which means everything can be done without too much consulting. The product includes effective dating, numerous data analysis tools, even for big data, and self-service to handle pages, screens, development, and so on.

The most valuable features are the functionality to take care of HR and payroll needs, SQR and SQL tools, and good security.

An area for improvement would be PeopleSoft's global payroll capabilities, which could be easier to use. In the next release, I'd like to see multifactor authentication for self-service be added as an inbuilt feature.

I've worked with PeopleSoft for twenty years.

PeopleSoft is a solid product - no other HR package gives the same flexibility.

PeopleSoft scales up very well.

The initial setup is straightforward and can be completed quickly, though a totally new implementation may take a little longer.

This is one of the cheapest solutions available, and it's also one of the best.

PeopleSoft is easy to develop and maintain. I would rate this solution as nine out of ten.

We are not deploying PeopleSoft for our internal process, but we are implementing PeopleSoft to other organizations. Clients primarily use it for their financials, for the HCM, and some of them do use it for their supply chain.

The financial capabilities are great.

We really like the HCM.

It's great for helping users deal with their supply chain.

The stability is quite good.

The solution has the potential to scale. 

It's very easy to integrate with other solutions.

I'm not a direct user. I'm more of an implementor. Therefore, I can't speak to what may be missing. If we do need to add something, we can do so for the client via extensions. I'm not sure what a client would like in future releases.

There can occasionally be complexity in the initial setup.

The pricing could be lower.

We have been working with this solution for almost six or seven years. It's been a while. 

The stability of the solution is excellent. There are no bugs or glitches. It does not crash or freeze. It's reliable. 

The scalability is fine. We don't have any issues if we need to expand. That said, we haven't had any situations where people wanted to expand anything. Of course, if it also happens it's fine.

We have about 15 clients on the solution so far.

Technical support has been fine. They are helpful and responsive. We're happy with the level of support we get. 

The initial setup can be straightforward or complex. We've dealt with both types of implementations. It really depends on the client and their requirements. 

We tend to implement this solution for our clients. 

This solution offers a perpetual license.

While I cannot compare the solution directly to others on the market, I can say that it would be ideal if the pricing was a bit less.

We are an implementor and a partner of Oracle.

In our client's environment, we are using the latest version of the solution. I can't speak to the exact version number.

I'd recommend the solution to other companies, however, it all depends upon the maturity of the customer, and its ability to adapt to this Tier 1 ERP's expertise.

I'd rate the solution at an eight out of ten.