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it_user436089 - PeerSpot reviewer
Analyst at a university with 1,001-5,000 employees
Vendor
It's fully integrated with our HR and finance departments and works well throughout our campus infrastructure.

What is most valuable?

The fact that it's an all-enterprise solution is the most valuable feature to me. It's fully integrated with our HR and finance departments and works well throughout our campus infrastructure.

How has it helped my organization?

We're able to get great support and the latest updates that are convenient. I know much larger shops running PeopleSoft, which is great because we're a small shop and we're able to handle the ERP system as well.

What needs improvement?

I think that Oracle is making a lot of improvements right now with fluid implementation, new tools in the release of 8.5.5 and version 9.2, and the fluid interface. We just need to upgrade to the latest version. But in terms of what I'd like to see, I think it needs better integration with other parties. Right now, it's limited only to partners and it needs to integrate other technologies.

For how long have I used the solution?

I transferred to the college eight years ago, but they've been live for 15 years. However, I did have the opportunity to implement PeopleSoft from our previous job and it's been good.

Buyer's Guide
PeopleSoft
January 2025
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What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

We're pretty stable. Very seldom do we have production errors.

What do I think about the scalability of the solution?

What we have scales pretty well.

How are customer service and support?

Technical support is very responsive. It's pretty much how you create the ticket. If I contact them when I need immediate help, they pretty much respond right away.

How was the initial setup?

The initial setup was straightforward for us.

What other advice do I have?

The way they've been supporting us, the way they've been upgrading the technology, I think it's great. There's only a few ERP as far as campus solutions go out there, and they're probably the best one.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user276177 - PeerSpot reviewer
Lead Technical Analyst - ERP Systems at a manufacturing company with 1,001-5,000 employees
Vendor
It integrates with our existing infrastructure and we're able to customize it for our business needs.

What is most valuable?

It’s a very robust and mature product, and perhaps it’s the first HCM product that came out onto the market. It integrates very well with our existing infrastructure, and even though we try not to customize it very much, it is very customizable, which fits our business needs very well. Flexibility is very good for us.

How has it helped my organization?

This is a very customizable tool. Whenever my company has a unique need, I am able to quickly use this product to adapt to it.

What needs improvement?

I think this is coming along as we speak, but mobility isn’t the greatest. PeopleSoft on mobile devices has been a bit of an issue, but now there’s a new interface that is able to better function for that need. It’s still in initial stages, but that’s one area that I see for improvement.

For how long have I used the solution?

Over 10 years.

What was my experience with deployment of the solution?

I wasn’t the one who initially deployed it, as I’ve been here for less than 10 years. However, I deployed PeopleSoft seven years ago. Whenever we deploy anything there’s always some problems, but no big issues.

What do I think about the stability of the solution?

No, I don’t think so.

What do I think about the scalability of the solution?

No, I also don’t think so. Just last week we deployed something new and we had no issues.

How are customer service and technical support?

Customer Service:

It's great, 8/10.

Technical Support:

Good, overall. Very good.

Which solution did I use previously and why did I switch?

No, PeopleSoft was one of the first of its kind, so I’ve personally never used any other product.

What about the implementation team?

No, PeopleSoft was the first of its kind.

What other advice do I have?

You need to analyze what the current state of your company is and consider what your needs are. PeopleSoft is definitely a great product though.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user516720 - PeerSpot reviewer
it_user516720Works at a university with 1,001-5,000 employees
Vendor

Yes I agree

Buyer's Guide
PeopleSoft
January 2025
Learn what your peers think about PeopleSoft. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
reviewer1954608 - PeerSpot reviewer
Human Resources at a university with 201-500 employees
Real User
Easy data retrieval, reliable, but not user-friendly
Pros and Cons
  • "The most valuable feature of PeopleSoft is the functionality that allows the ability to find all the data about employees that are needed."
  • "PeopleSoft could improve by being more user-friendly. It's somewhat awkward to navigate."

What is our primary use case?

We use PeopleSoft for most of the modules. For example, we use it for all our job data for all of our employees, E-recruit, time and labor, and performance.

What is most valuable?

The most valuable feature of PeopleSoft is the functionality that allows the ability to find all the data about employees that are needed.

What needs improvement?

PeopleSoft could improve by being more user-friendly. It's somewhat awkward to navigate.

For how long have I used the solution?

I have been using PeopleSoft for approximately three years.

What do I think about the stability of the solution?

PeopleSoft is a stable solution. We haven't had any glitches or disruptions in utilizing it. They do updates fairly regularly and that usually seems to be beneficial.

What do I think about the scalability of the solution?

The scalability of PeopleSoft is very good.

We have over 10,000 employees and all of the employees utilize the solution in some way.

Which solution did I use previously and why did I switch?

I have previously used Oracle Taleo and it's far superior to the E-recruit feature in PeopleSoft. There's more functionality in Oracle Taleo than there is in E-recruit.

What other advice do I have?

My advice to others is for them to do their research before they choose a solution.

I rate PeopleSoft a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1009536 - PeerSpot reviewer
Senior Developer at a computer software company with 10,001+ employees
Real User
Easy to use
Pros and Cons
  • "The most valuable feature is that it's easy to use."
  • "An area for improvement would be that it's quite difficult to learn how to use this product, and the documentation provided isn't helpful in giving you practical advice."

What is our primary use case?

My primary use is to keep track of clients.

What is most valuable?

The most valuable feature is that it's easy to use.

What needs improvement?

An area for improvement would be that it's quite difficult to learn how to use this product, and the documentation provided isn't helpful in giving you practical advice.

For how long have I used the solution?

I've been using this solution for a few months.

What other advice do I have?

I'd rate this solution as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1484043 - PeerSpot reviewer
Associate Vice President at a tech services company with 501-1,000 employees
Real User
Very solid and mature; PeopleTools enables customization and flexibility
Pros and Cons
  • "A solid and mature product."
  • "Tools and UI could be enhanced."

What is our primary use case?

We implement this solution for our clients. Some of our clients use the on-prem version and some on cloud. We either do our own private hosting or use a public platform depending on the client. If public, we generally use AWS or Oracle. I work with clients in higher ed or the public sector and they're generally looking for a more updated solution than they're currently using. We are partners with Oracle. 

What is most valuable?

I think PeopleSoft is a solid solution. It has a lot of the basics. If the system is used properly it meets the needs of the customer. I think it's a very strong, solid product, very mature. I haven't heard of any issues from our clients. The solution has PeopleTools as a feature which allows for customization and provides flexibility.

What needs improvement?

I think PeopleSoft should focus on enhancing the tools and the UI, and making it a more updated app as opposed to the old, tiny, older look and feel. That's where they should put their efforts.

For how long have I used the solution?

I've been implementing this solution for over 26 years. 

What other advice do I have?

I would rate this solution a 10 out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user515265 - PeerSpot reviewer
Founder at a individual & family service with 10,001+ employees
Real User
Provides ERP application information. I would like to see more enhanced features and user-friendly elements.
Pros and Cons
  • "The most valuable feature is ERP application information."
  • "Having applications which provide more enhanced features and user-friendly elements."

What is most valuable?

The most valuable feature is ERP application information.

What needs improvement?

Having applications which provide more enhanced features and user-friendly elements.

For how long have I used the solution?

We have been using this solution for 10 years.

What was my experience with deployment of the solution?

We did have issues with Push notification and Fluid options.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is good.

Technical Support:

Technical support is good.

Which solution did I use previously and why did I switch?

We did not use a solution before this one.

How was the initial setup?

The setup was complex, as it has multiple configuration changes.

What about the implementation team?

We implemented it ourselves.

What's my experience with pricing, setup cost, and licensing?

Check all options before a decision is made.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user436131 - PeerSpot reviewer
GL and Reporting Business Consultant at a financial services firm with 5,001-10,000 employees
Real User
We use the allocation tool and have pretty intense allocations, so that works pretty well for us.

Valuable Features

The allocation tool is probably the most valuable feature for us in PeopleSoft. With it, we can schedule it to run overnight and then find out what happened in the morning. Previously, everything had to be kicked off manually, and now we can just schedule a batch to run overnight. I don't have to actually run it because I just verify it.

Improvements to My Organization

There are definitely time savings and greater efficiency. We had a manual consolidation process, and when we updated to 9.1, we used that delivered process as well. I think over time, we're adopting more and more of what's delivered instead of the workarounds.

Room for Improvement

I know we're looking at the cloud, and I think we're tying to become more progressive, but I think that's just a cultural thing where it might be a little slower for a company like ours in that we're very concerned about security. Our company is in a paradigm switch where we were the quiet company, but now we're trying to become more outward-facing. We're doing more spots for, like, hosting the NCAA, advertising, and things like that. So I think they're pushing the solution out and trying to see how we feel, and I think culturally it's going to be a little slower for us. It's just a comfort level that we don't have yet have with PeopleSoft in cloud.

But as for specific features, I'd like to see integration of chart-fill requests so that I don't have to put it on a shared point and so it's readily available for a new account. I'd also like to see Financial Close Management sit on top of PeopleSoft instead of as a separate Oracle product.

Use of Solution

We use the allocation tool and have pretty intense allocations, so that works pretty well for us. Previous to upgrading to 9.1, we had a lot of customization. When we did that upgrade, we took as much customization out of that process, and now we're just using the delivered solution.

Deployment Issues

We sell products, are there seems to be screen after screen after screen of data, such as attributes. We don't really mine the data, so there's no use for us to have all that information upon deployment.

Stability Issues

We don't have stability issues with PeopleSoft itself but with the feeds coming into it. I don't know whether those stem from the source systems or not. Also, sometimes there are slow-downs, but that's generally due to server issues and not just PeopleSoft.

Scalability Issues

There have been no issues growing it, adding more users, more licenses, or more seats.

Customer Service and Technical Support

We had what I thought was a simply question about our consolidation process, but to ask Oracle support how to troubleshoot that was really difficult. They want you to build your whole system a demo environment; that's a lot of work just to answer what I think is a relatively simple question.

I usually Google issues and solutions, but to actually go to the support site, and I haven't had a lot of experience with that, but the back and forth seemed like they were asking a lot of really broad information and trying to scale it down.

Initial Setup

I wasn't part of the team that originally implemented it, but I was involved in upgrades. I think it was extremely difficult. I wasn't on the project, but I was there when they needed me, and inserted me where they needed me. We hired IBM to help us do that upgrade, and I think there were a lot of pain points. It was kind of a two- or three-year process. I think there was good and bad, but not perfect, but it was difficult.

Other Advice

You have to be flexible and open to ideas and know that it's not going to be a perfect solution. This isn't a reflection, I think, of Oracle or, in our case, IBM, our contractor. They were just the experts we brought in to help us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user419178 - PeerSpot reviewer
Sr Enterprise Database Admin at Washington Metropolitan Area Transit Authority (WMATA)
Vendor
We have other applications we run, so it's important that PeopleSoft can interface with them and everything works together.

Valuable Features

We've had a really excellent customer experience with it because of two main features -- it's easy to upgrade and it interfaces well with other systems. Ease-of-upgrade is important because we need to maintain the our workflow without the interruption of waiting for the system to upgrade. And we have other applications we run, so it's important that PeopleSoft can interface with them and everything works together.

Room for Improvement

There are a couple of areas for improvement, including better overall performance as well as an even quicker update process so that we have as minimal of downtime as possible. Again, it's very important that we maintain our workflow.

Deployment Issues

We've had no issues with deployment.

Stability Issues

It's been stable. We haven't had any issues with instability.

Scalability Issues

It scales as we need and we haven't had any issues when it comes to not being able to scale.

Customer Service and Technical Support

We're in touch with Oracle support often. When we've created cases, the service has been very good. It's very consistent across all the Oracle products we use. Support is centralized in one location, so our service from them is consistently good.

Initial Setup

The setup was easy and straightforward.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free PeopleSoft Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free PeopleSoft Report and get advice and tips from experienced pros sharing their opinions.