PeopleSoft Reviews

Our clients' primary use case of this solution is for paying their employees. 

People who are willing to learn the technology and follow the correct procedures can improve the way their organization operates. So from that perspective, there have been one or two of my clients where things have worked out for them, and they've moved on with version 9.2. They were happy with at least eliminating a number of issues that they were encountering prior to not using that functionality. 

The answer to this question will vary from one client to another. Some Clients are more focused on the processes of how it's working within the system. Others are more focused on what they can improve by using more PeopleSoft features. Most of them are not sure what functionality has given them more leisure towards doing things manually. Most of the time issues are around customizations that are part of standard practice which is at times hard for clients to get rid of and that process becomes a habit and the resistance is noticed not only from employees but by the organization as a whole, which I think is not very productive. 

The documentation is very easy but it becomes an issue when users don't know how critical it is for them to follow that documentation. If users don't follow the documentation, it is useless. And as soon as they have an issue, they blame PeopleSoft. As soon as they cannot figure something out, they play the blame game. 

There is always room for improvement, but I find that people are moving over to working on the cloud more now. So now developers don't have any more to add because cloud is like the place to go. But perceptions differ, and I still feel that it's better if it were on-premises, because there is always the possibility of errors while working on the cloud. Data might get lost, for instance.  

From what I've heard, the solution is very stable.

The new version of this solution is very scalable.

Some clients are hesitant to get rid of some of the customizations that they are used to and being able to pick up the versatility provided by Oracle to make their life easier. They are hesitant to adapt to the system and then they won't be able to pick up and go on cloud. The deployment for version 9.2 took about four to six months, depending on how large the project or the scope is. Deployment on cloud depends on if they are going by face to face, and it will take anywhere from three to four months because they give patches. These patches are pretty straightforward. 

The licensing cost for PeopleSoft is 3,500 per course and the annual subscription fee is 6,500. That is rather expensive. I am not sure, but I believe there are some hidden costs.

I would rate this solution an eight out of ten. 

There could be more adaptability of the system because obviously it's much better now with being able to do your own reports and navigate around, which was not the case in the past. Perhaps the developers can also work on better reporting because I think there is still room for improvement in that area. My advice to others would be to believe in the system. This solution has the potential of making life easier, so it is just a question of adaptation to it. If users are willing to give the system a chance, it should work for them.

I have used the product for maintaining employee information for a bank. It is the best HR solution to maintain employee information.

Job data is a valuable feature. The business unit concept is also important.

The Time and Labor module is not that flexible. It's very cumbersome to create the rules.

I have been using the solution since 1999.

The product is very stable.

We had 160 members using the tool in our team. The solution is scalable if we do not complicate it with integrations.

The response time must be improved.

Neutral

I rate the ease of setup a seven or eight out of ten. It takes us weeks to get the proper structure implemented.

The tool is expensive. There are much cheaper products available in the market.

If someone has a license to the tool, I recommend utilizing it completely and reap its benefits. There are so many solutions available in the market on the cloud. Overall, I rate the solution a six out of ten.

Our company is using the PeopleSoft CRM for receiving data from different sources. For example, our employee management system database data.

Workday information will be stored in the PeopleSoft system. We will create some APAs, through those APA it's a third-party call to connect to the PeopleSoft systems.

PeopleSoft can improve by having proper connectors. It's very difficult to change some interfaces with the other systems.

In the next release of PeopleSoft, they should provide multiple connectors to support the latest systems, such as connecting with the Mule and Kafka. Additionally, they should be more reliable.

I have been using PeopleSoft for approximately three years.

The stability of PeopleSoft is good.

PeopleSoft is scalable.

The support I have received from PeopleSoft has been excellent.

The initial setup of PeopleSoft is easy.

I rate PeopleSoft a four out of five.

PeopleSoft needs an implementor to properly implement the solution. However, once implemented then it is easy to use.

I rate PeopleSoft a seven out of ten.

My primary use case is for global HR and payroll.

PeopleSoft is well integrated and has excellent tools to enhance or amend according to business practices. You are also provided with professional help, which means everything can be done without too much consulting. The product includes effective dating, numerous data analysis tools, even for big data, and self-service to handle pages, screens, development, and so on.

The most valuable features are the functionality to take care of HR and payroll needs, SQR and SQL tools, and good security.

An area for improvement would be PeopleSoft's global payroll capabilities, which could be easier to use. In the next release, I'd like to see multifactor authentication for self-service be added as an inbuilt feature.

I've worked with PeopleSoft for twenty years.

PeopleSoft is a solid product - no other HR package gives the same flexibility.

PeopleSoft scales up very well.

The initial setup is straightforward and can be completed quickly, though a totally new implementation may take a little longer.

This is one of the cheapest solutions available, and it's also one of the best.

PeopleSoft is easy to develop and maintain. I would rate this solution as nine out of ten.

We are not deploying PeopleSoft for our internal process, but we are implementing PeopleSoft to other organizations. Clients primarily use it for their financials, for the HCM, and some of them do use it for their supply chain.

The financial capabilities are great.

We really like the HCM.

It's great for helping users deal with their supply chain.

The stability is quite good.

The solution has the potential to scale. 

It's very easy to integrate with other solutions.

I'm not a direct user. I'm more of an implementor. Therefore, I can't speak to what may be missing. If we do need to add something, we can do so for the client via extensions. I'm not sure what a client would like in future releases.

There can occasionally be complexity in the initial setup.

The pricing could be lower.

We have been working with this solution for almost six or seven years. It's been a while. 

The stability of the solution is excellent. There are no bugs or glitches. It does not crash or freeze. It's reliable. 

The scalability is fine. We don't have any issues if we need to expand. That said, we haven't had any situations where people wanted to expand anything. Of course, if it also happens it's fine.

We have about 15 clients on the solution so far.

Technical support has been fine. They are helpful and responsive. We're happy with the level of support we get. 

The initial setup can be straightforward or complex. We've dealt with both types of implementations. It really depends on the client and their requirements. 

We tend to implement this solution for our clients. 

This solution offers a perpetual license.

While I cannot compare the solution directly to others on the market, I can say that it would be ideal if the pricing was a bit less.

We are an implementor and a partner of Oracle.

In our client's environment, we are using the latest version of the solution. I can't speak to the exact version number.

I'd recommend the solution to other companies, however, it all depends upon the maturity of the customer, and its ability to adapt to this Tier 1 ERP's expertise.

I'd rate the solution at an eight out of ten.

We use it for financial books. It is used for bookkeeping, accounting, and reporting.

It is on-premise, and the next logical step in the journey is to either take it to a public cloud such as GCP or go for SaaS.

It is a customizable product. We can customize it based on our needs, which is one of the features that I like about PeopleSoft. 

As far as financial accounting is concerned, the user interface is very good. You can also configure Chart of Accounts for all performance insights. 

Scalability is not there in PeopleSoft. Its performance and resilience are also very bad. When you're trying to stretch it, it breaks. It is not resilient. 

It is also not stable. It is stable as far as data is concerned, but the infrastructure is not stable.

I have been using this solution for more than 13 years.

It is not stable. It is stable in terms of data, but it is not stable in terms of infrastructure. This is because PeopleSoft has to rely on Oracle and Microsoft for the underlying infrastructure stack, so it boils down to how reliable these components are. From what I have seen, Windows is not reliable, and therefore, the time it takes for transaction processing is not good. It takes a long time.

It is not scalable. When you're trying to stretch it, it breaks.

Their technical support is not that good. Because we've done so much customization, they don't support us. They support only out-of-the-box features.

It was complex. It was done 15 years ago. I wasn't there when the installation was done, but it was quite complex.

I am not satisfied with this solution because its performance is not good. Everything Oracle promises is under-delivered. For example, version 12c of Oracle Database promises an in-memory capability feature, and they say that in-memory makes your workload super fast, but we haven't seen that improvement. It is a case of overpromising and under-delivering. It is also very difficult to adopt the features that Oracle keeps releasing. PeopleSoft is certainly very flexible, but we cannot use the new features.

I wouldn't recommend this solution because PeopleSoft is now the end of life. There are no new customers for PeopleSoft. I wouldn't suggest anyone to go for it. It is a dying product. Even though Oracle says that it will be supporting PeopleSoft until 2030, you shouldn't go for PeopleSoft.

I would rate PeopleSoft a six out of ten.

A valuable feature is HCM.

I would like to see a better UI.

The setup was complex because we have a union and our benefits are so complex.

We implemented via a vendor.

The most valuable feature is the continuous roll-out of bug fixes, new features, and functionalities. Oracle really listens to the customers and provides valuable content for when those PUMS come out.

It empowers users to perform ad hoc analyses themselves rather than having to go to IT or somewhere else. That makes it much more efficient for our users to do their jobs because they have access to data analysis in front of them instead of having to find that information elsewhere.

We struggle with release notes. There's a lot of information, and I would love to see release notes broken down into compartments. For example, here's security, this is what you need to do; or, here's the business side or the functional side, and it gives us the technical stuff. I would like to see the release notes deconstructed and then parsed out into, for example, I'm a technical developer or I'm a super user and I need to understand how this is going to change my business processes. I think that's where we've had some detailed workshops where we've had to dig that information out. Not that it's not there, but it's time consuming to do so. So it would be nice to have a bit more user-friendly release notes for the user community.

For HR, we've been using it for four years, and for finance, we've been on it for two-and-a-half years.

We've had no issues with deploying it.

I'd say it's stable because one of the things that we do is we separate all of our testing cycles. We do all of the initial testing in one environment, then we do integration, and then we do a brand new copy and production for our user acceptance. We have a few small defects that we have to resolve once we go live.

When we get to that part through Hypercare, which is usually where we keep project people on-site to help with defects, and we transition over to our support vendor, we don't see a dip or an increase in tickets. That helps. Because of our business people that have committed to doing that, it helps us keep the stabilization where it should be.

We are so excited about how this can scale. We know that everything is kind of hinging on version 8.5.5, so we're excited about it. I've had so many of my colleagues come up and say, "Anne, when can we do this and when can we go on 8.5.5?" I don't know that we can go this year, but we want fluidity and elasticity. We want all of this stuff. We love how they've taken the fluid pages and you can choose. If you're a super user and you need to get your hands on a keyboard, you can go classic. It's nice for our people that are out across the country. All they really want is to be able to use their mobile devices. We're all excited about it. They see the scalability and we feel like we're just getting our feet wet with it.

I love Oracle support. When we were going through our first set of PUMS last year, we did zero to 13, so it was a huge amount that we took on to do that many images all at once. We had probably half a dozen hot fixes that Oracle provided. I love that they were willing to help us. They knew that we were under some critical time frames and some of it was for the very user-facing applications, like travel and expense.

When you've got 3,000 people who are out there trying to approve expense reports and they're getting errors, technical support understood that and they responded very quickly. I am very happy with Oracle support.

We were on JD Edwards previously. We had been on it for 12 years. We had never upgraded so we're still going through a cultural shift in being on a product that is progressive, that is continually changing. We're trying to keep up with the usability side of it, which is a struggle for our users, but they're seeing the value in it and they're letting go of the old, comfortable JDE system. It's been a little difficult at first, but it's gotten much, much better in the last year-and-a-half.

You need to understand your core business processes. What are you really looking to get out of a software application? The application can do whatever you want it to do. Look at what your core processes are, look at what the application offers, and change your processes to fit that software.

Also, the more vanilla you can go, the easier it is, the better it is and the more value you're going to see when you go do PUMS, when you go to DBK, and you add all those bells and whistles.