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Sathyanarayann Tiruchi Gurunathan - PeerSpot reviewer
Director HR Services at GTO PAY APPZ HR SOLUTIONS PRIVATE LIMITED
Real User
Top 10
It is the best solution to maintain employee information, but it is expensive, and the technical support must be improved
Pros and Cons
  • "Job data is a valuable feature."
  • "The Time and Labor module is not that flexible."

What is our primary use case?

I have used the product for maintaining employee information for a bank. It is the best HR solution to maintain employee information.

What is most valuable?

Job data is a valuable feature. The business unit concept is also important.

What needs improvement?

The Time and Labor module is not that flexible. It's very cumbersome to create the rules.

For how long have I used the solution?

I have been using the solution since 1999.

Buyer's Guide
PeopleSoft
November 2024
Learn what your peers think about PeopleSoft. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

The product is very stable.

What do I think about the scalability of the solution?

We had 160 members using the tool in our team. The solution is scalable if we do not complicate it with integrations.

How are customer service and support?

The response time must be improved.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the ease of setup a seven or eight out of ten. It takes us weeks to get the proper structure implemented.

What's my experience with pricing, setup cost, and licensing?

The tool is expensive. There are much cheaper products available in the market.

What other advice do I have?

If someone has a license to the tool, I recommend utilizing it completely and reap its benefits. There are so many solutions available in the market on the cloud. Overall, I rate the solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Architect at Alten
Real User
Simple setup, excelland support, but more connected needed
Pros and Cons
  • "PeopleSoft is scalable."
  • "PeopleSoft can improve by having proper connectors. It's very difficult to change some interfaces with the other systems."

What is our primary use case?

Our company is using the PeopleSoft CRM for receiving data from different sources. For example, our employee management system database data.

Workday information will be stored in the PeopleSoft system. We will create some APAs, through those APA it's a third-party call to connect to the PeopleSoft systems.

What needs improvement?

PeopleSoft can improve by having proper connectors. It's very difficult to change some interfaces with the other systems.

In the next release of PeopleSoft, they should provide multiple connectors to support the latest systems, such as connecting with the Mule and Kafka. Additionally, they should be more reliable.

For how long have I used the solution?

I have been using PeopleSoft for approximately three years.

What do I think about the stability of the solution?

The stability of PeopleSoft is good.

What do I think about the scalability of the solution?

PeopleSoft is scalable.

How are customer service and support?

The support I have received from PeopleSoft has been excellent.

How was the initial setup?

The initial setup of PeopleSoft is easy.

I rate PeopleSoft a four out of five.

What about the implementation team?

PeopleSoft needs an implementor to properly implement the solution. However, once implemented then it is easy to use.

What other advice do I have?

I rate PeopleSoft a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
PeopleSoft
November 2024
Learn what your peers think about PeopleSoft. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Business/Systems Analyst at a manufacturing company with 201-500 employees
Real User
Cheap, well-integrated, and stable
Pros and Cons
  • "Scales up very well."
  • "Global payroll could be easier to use."

What is our primary use case?

My primary use case is for global HR and payroll.

How has it helped my organization?

PeopleSoft is well integrated and has excellent tools to enhance or amend according to business practices. You are also provided with professional help, which means everything can be done without too much consulting. The product includes effective dating, numerous data analysis tools, even for big data, and self-service to handle pages, screens, development, and so on.

What is most valuable?

The most valuable features are the functionality to take care of HR and payroll needs, SQR and SQL tools, and good security.

What needs improvement?

An area for improvement would be PeopleSoft's global payroll capabilities, which could be easier to use. In the next release, I'd like to see multifactor authentication for self-service be added as an inbuilt feature.

For how long have I used the solution?

I've worked with PeopleSoft for twenty years.

What do I think about the stability of the solution?

PeopleSoft is a solid product - no other HR package gives the same flexibility.

What do I think about the scalability of the solution?

PeopleSoft scales up very well.

How was the initial setup?

The initial setup is straightforward and can be completed quickly, though a totally new implementation may take a little longer.

What's my experience with pricing, setup cost, and licensing?

This is one of the cheapest solutions available, and it's also one of the best.

What other advice do I have?

PeopleSoft is easy to develop and maintain. I would rate this solution as nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer886662 - PeerSpot reviewer
HR/Pay Systems Administrator/Director at a university with 10,001+ employees
MSP
Overall exceptional functionally, stable, and good support
Pros and Cons
  • "PeopleSoft is a good core system. They frequently update the solution and recently they have added some good enhancement features for higher education. We just switched to the new fluid interface and that is working very well for us. It is very good."
  • "PeopleSoft should be more flexible with the configuration. There should be less coding and more configuration."

What is our primary use case?

PeopleSoft is used for human capital management in my organization. It can manage a lot of business areas, such as payroll, time and labor, and absences.

How has it helped my organization?

The solution is very good and we have been using it for a very long time keeping us organized.

What is most valuable?

PeopleSoft is a good core system. It has a lot of functionality. They frequently update the solution and recently they have added some good enhancement features for higher education. We just switched to the new fluid interface and that is working very well for us. It is very good.

Employees can use PeopleSoft to input their time and their own absences. Additionally, they can look at their paychecks and configure their direct deposits.

What needs improvement?

PeopleSoft should be more flexible with the configuration. There should be less coding and more configuration.

For how long have I used the solution?

I have been using PeopleSoft for approximately 30 years.

What do I think about the stability of the solution?

The solution is very stable, it is a senior or mature solution.

What do I think about the scalability of the solution?

PeopleSoft is scalable. We are decreasing employees versus increasing right now, but it has worked well for us. We are using the solution extensively in our organization. We plan to increase usage.

We have approximately 9,000 employees using the solution in my organization.

How are customer service and support?

The product strategist from PeopleSoft is very good. I have not contacted the support myself but I have heard they are good.

Which solution did I use previously and why did I switch?

We have used other systems in the past. The organization is a University and we have been here for a long time.

How was the initial setup?

The initial implementation is complex. Everything is complex when you first start using a new system. If someone tells you it is not complex, they can not be telling the truth. However, the most recent upgrade from 9.1 to 9.2 was pretty good.

What about the implementation team?

When we first implemented the solution we used consultants but recently we did the upgrade of the solution in-house. We saved a lot of money.

We have an IT team of four who do the maintenance, checkups, updates and patching. Additionally, they answer user help requests. We have an additional three or four developers and administrators that help out during projects.

What's my experience with pricing, setup cost, and licensing?

We are a University and the cost and license are negotiated privately.

Which other solutions did I evaluate?

We did a complete evaluation of other solutions, such as cost and customer responses, and we determined PeopleSoft was best suited for us as a University.

What other advice do I have?

PeopleSoft is a stable solution and it has a lot of functionality. Additionally, it has good product strategist and user input support.

I rate PeopleSoft a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1516176 - PeerSpot reviewer
Vice President - Enterprise Applications at a computer software company with 1,001-5,000 employees
Real User
Stable with good integration capabilities and has the ability to scale
Pros and Cons
  • "It's great for helping users deal with their supply chain."
  • "There can occasionally be complexity in the initial setup."

What is our primary use case?

We are not deploying PeopleSoft for our internal process, but we are implementing PeopleSoft to other organizations. Clients primarily use it for their financials, for the HCM, and some of them do use it for their supply chain.

What is most valuable?

The financial capabilities are great.

We really like the HCM.

It's great for helping users deal with their supply chain.

The stability is quite good.

The solution has the potential to scale. 

It's very easy to integrate with other solutions.

What needs improvement?

I'm not a direct user. I'm more of an implementor. Therefore, I can't speak to what may be missing. If we do need to add something, we can do so for the client via extensions. I'm not sure what a client would like in future releases.

There can occasionally be complexity in the initial setup.

The pricing could be lower.

For how long have I used the solution?

We have been working with this solution for almost six or seven years. It's been a while. 

What do I think about the stability of the solution?

The stability of the solution is excellent. There are no bugs or glitches. It does not crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability is fine. We don't have any issues if we need to expand. That said, we haven't had any situations where people wanted to expand anything. Of course, if it also happens it's fine.

We have about 15 clients on the solution so far.

How are customer service and technical support?

Technical support has been fine. They are helpful and responsive. We're happy with the level of support we get. 

How was the initial setup?

The initial setup can be straightforward or complex. We've dealt with both types of implementations. It really depends on the client and their requirements. 

What about the implementation team?

We tend to implement this solution for our clients. 

What's my experience with pricing, setup cost, and licensing?

This solution offers a perpetual license.

While I cannot compare the solution directly to others on the market, I can say that it would be ideal if the pricing was a bit less.

What other advice do I have?

We are an implementor and a partner of Oracle.

In our client's environment, we are using the latest version of the solution. I can't speak to the exact version number.

I'd recommend the solution to other companies, however, it all depends upon the maturity of the customer, and its ability to adapt to this Tier 1 ERP's expertise.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1568328 - PeerSpot reviewer
Senior Manager, Devops, Infrastructure, Reliability Engineering at a financial services firm with 10,001+ employees
Real User
Customizable with a good interface, but is very bad in terms of performance, resilience, and scalability
Pros and Cons
  • "It is a customizable product. We can customize it based on our needs, which is one of the features that I like about PeopleSoft. As far as financial accounting is concerned, the user interface is very good. You can also configure Chart of Accounts for all performance insights."
  • "Scalability is not there in PeopleSoft. Its performance and resilience are also very bad. When you're trying to stretch it, it breaks. It is not resilient. It is also not stable. It is stable as far as data is concerned, but the infrastructure is not stable."

What is our primary use case?

We use it for financial books. It is used for bookkeeping, accounting, and reporting.

It is on-premise, and the next logical step in the journey is to either take it to a public cloud such as GCP or go for SaaS.

What is most valuable?

It is a customizable product. We can customize it based on our needs, which is one of the features that I like about PeopleSoft. 

As far as financial accounting is concerned, the user interface is very good. You can also configure Chart of Accounts for all performance insights. 

What needs improvement?

Scalability is not there in PeopleSoft. Its performance and resilience are also very bad. When you're trying to stretch it, it breaks. It is not resilient. 

It is also not stable. It is stable as far as data is concerned, but the infrastructure is not stable.

For how long have I used the solution?

I have been using this solution for more than 13 years.

What do I think about the stability of the solution?

It is not stable. It is stable in terms of data, but it is not stable in terms of infrastructure. This is because PeopleSoft has to rely on Oracle and Microsoft for the underlying infrastructure stack, so it boils down to how reliable these components are. From what I have seen, Windows is not reliable, and therefore, the time it takes for transaction processing is not good. It takes a long time.

What do I think about the scalability of the solution?

It is not scalable. When you're trying to stretch it, it breaks.

How are customer service and technical support?

Their technical support is not that good. Because we've done so much customization, they don't support us. They support only out-of-the-box features.

How was the initial setup?

It was complex. It was done 15 years ago. I wasn't there when the installation was done, but it was quite complex.

What other advice do I have?

I am not satisfied with this solution because its performance is not good. Everything Oracle promises is under-delivered. For example, version 12c of Oracle Database promises an in-memory capability feature, and they say that in-memory makes your workload super fast, but we haven't seen that improvement. It is a case of overpromising and under-delivering. It is also very difficult to adopt the features that Oracle keeps releasing. PeopleSoft is certainly very flexible, but we cannot use the new features.

I wouldn't recommend this solution because PeopleSoft is now the end of life. There are no new customers for PeopleSoft. I wouldn't suggest anyone to go for it. It is a dying product. Even though Oracle says that it will be supporting PeopleSoft until 2030, you shouldn't go for PeopleSoft.

I would rate PeopleSoft a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user516321 - PeerSpot reviewer
Business Analyst at a healthcare company with 501-1,000 employees
Real User
A valuable feature is HCM. I would like to see a better UI.
Pros and Cons
  • "A valuable feature is HCM."
  • "I would like to see a better UI."

What is most valuable?

A valuable feature is HCM.

What needs improvement?

I would like to see a better UI.

How was the initial setup?

The setup was complex because we have a union and our benefits are so complex.

What about the implementation team?

We implemented via a vendor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user436080 - PeerSpot reviewer
Sr Advisor, Delivery Executive ERP at a non-profit with 1,001-5,000 employees
Vendor
The most valuable feature is the continuous roll-out of bug fixes, new features, and functionalities.

What is most valuable?

The most valuable feature is the continuous roll-out of bug fixes, new features, and functionalities. Oracle really listens to the customers and provides valuable content for when those PUMS come out.

How has it helped my organization?

It empowers users to perform ad hoc analyses themselves rather than having to go to IT or somewhere else. That makes it much more efficient for our users to do their jobs because they have access to data analysis in front of them instead of having to find that information elsewhere.

What needs improvement?

We struggle with release notes. There's a lot of information, and I would love to see release notes broken down into compartments. For example, here's security, this is what you need to do; or, here's the business side or the functional side, and it gives us the technical stuff. I would like to see the release notes deconstructed and then parsed out into, for example, I'm a technical developer or I'm a super user and I need to understand how this is going to change my business processes. I think that's where we've had some detailed workshops where we've had to dig that information out. Not that it's not there, but it's time consuming to do so. So it would be nice to have a bit more user-friendly release notes for the user community.

For how long have I used the solution?

For HR, we've been using it for four years, and for finance, we've been on it for two-and-a-half years.

What was my experience with deployment of the solution?

We've had no issues with deploying it.

What do I think about the stability of the solution?

I'd say it's stable because one of the things that we do is we separate all of our testing cycles. We do all of the initial testing in one environment, then we do integration, and then we do a brand new copy and production for our user acceptance. We have a few small defects that we have to resolve once we go live.

When we get to that part through Hypercare, which is usually where we keep project people on-site to help with defects, and we transition over to our support vendor, we don't see a dip or an increase in tickets. That helps. Because of our business people that have committed to doing that, it helps us keep the stabilization where it should be.

What do I think about the scalability of the solution?

We are so excited about how this can scale. We know that everything is kind of hinging on version 8.5.5, so we're excited about it. I've had so many of my colleagues come up and say, "Anne, when can we do this and when can we go on 8.5.5?" I don't know that we can go this year, but we want fluidity and elasticity. We want all of this stuff. We love how they've taken the fluid pages and you can choose. If you're a super user and you need to get your hands on a keyboard, you can go classic. It's nice for our people that are out across the country. All they really want is to be able to use their mobile devices. We're all excited about it. They see the scalability and we feel like we're just getting our feet wet with it.

How are customer service and technical support?

I love Oracle support. When we were going through our first set of PUMS last year, we did zero to 13, so it was a huge amount that we took on to do that many images all at once. We had probably half a dozen hot fixes that Oracle provided. I love that they were willing to help us. They knew that we were under some critical time frames and some of it was for the very user-facing applications, like travel and expense.

When you've got 3,000 people who are out there trying to approve expense reports and they're getting errors, technical support understood that and they responded very quickly. I am very happy with Oracle support.

Which solution did I use previously and why did I switch?

We were on JD Edwards previously. We had been on it for 12 years. We had never upgraded so we're still going through a cultural shift in being on a product that is progressive, that is continually changing. We're trying to keep up with the usability side of it, which is a struggle for our users, but they're seeing the value in it and they're letting go of the old, comfortable JDE system. It's been a little difficult at first, but it's gotten much, much better in the last year-and-a-half.

What other advice do I have?

You need to understand your core business processes. What are you really looking to get out of a software application? The application can do whatever you want it to do. Look at what your core processes are, look at what the application offers, and change your processes to fit that software.

Also, the more vanilla you can go, the easier it is, the better it is and the more value you're going to see when you go do PUMS, when you go to DBK, and you add all those bells and whistles.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free PeopleSoft Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free PeopleSoft Report and get advice and tips from experienced pros sharing their opinions.