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Business/Systems Analyst at a manufacturing company with 201-500 employees
Real User
It has great depth of application functionality and flexibility of developing and integrating with others

What is our primary use case?

We use PeopleSoft to:

  • Manage HR globally
  • Take care of payroll for all US employees (both salary and hourly at all plants in different states and localities).
  • Administer benefits and compensation and integrating with all outside benefit vendors and state/federal tax agencies.

How has it helped my organization?

Most probably, an organization cannot meet obligations without PeopleSoft (or similar applications). What I can say is, with limited resources, it makes it operational, without outsourcing to expensive third-party service providers. And since it has strong application tools, it helps to integrate with both internal and external applications, as well as secure self-service and manager self-service applications.

What is most valuable?

  • It has great depth of application functionality and flexibility of developing and integrating with others.
  • In recent years, they added more functionality in the mobile, analytical reporting, and installing/patching/hosting area.

What needs improvement?

  • I would like to see applications functionality as the base rather than differently priced modules.
  • The quality of service has gone down after Oracle took over and this can be restored, and scope for online search could be improved.
  • Tools could be simplified and added for more auto typing and improving the current Java support.
Buyer's Guide
PeopleSoft
November 2024
Learn what your peers think about PeopleSoft. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Even when we moved to Windows and SQL server platform to save money, the performance was acceptable. We are totally on virtual servers including databases. But if the company needs higher performance, they can go with bigger servers and other platforms.

What do I think about the scalability of the solution?

Highly scalable, and initially (18 years back), we were processing payroll for more than 10,000 employees.

How are customer service and support?

It was excellent before when it was PeopleSoft, and it is still OK now.

Which solution did I use previously and why did I switch?

Long back (20 years ago), we used ADP solution for payroll and some hosted solution (Saba) for some functionalities like performance management.

How was the initial setup?

Initially, it was complex, expensive, and it was done with the help of an external consulting company since the expertise was not there and it was a decentralized organization. They also had to implement payroll in 20 plants or so at the same time with a custom T&A application and hundreds of requirement gathering sessions and hundreds of training sessions. If we had to do the same thing, it would be a lot different; we know what is required and how it needs to be done.

What about the implementation team?

The vendor was good, but if you do not know exactly what you need and what the product can do, it would be expensive. So you need to do the internal analysis and gathering first and then go with the vendor.

What was our ROI?

We implemented early, and we are reaping benefits now and rolling out new functionality and self-service apps without any additional budgets (that is with two internal resources, same resources for maintaining the application and changes required with benefit vendors). 

What's my experience with pricing, setup cost, and licensing?

If the organization has complex needs that require constant changes based on business changes and has a solid IT department, there might not be a better solution than PeopleSoft. 

If the organization wants to quickly get up to speed and more money, they can look into the other hosted solution and assume not too many changes after you implement.

Setup costs may be the biggest cost component, and you need to assemble with experienced people with the product or right consulting company to reduce the costs and time duration. Might be a good idea to go in phases — first with HR and keep working in parallel with other modules rather than big-bang with all modules when the organization does not understand the product that well.

Which other solutions did I evaluate?

At that time, none of these solutions were there in the market (SAP, SAP SuccessFactors, Workday, etc.).

What other advice do I have?

Spend more time in deciding the architecture and hosting environment based on the experience (virtualization, database, clustering, load balancing, server platform) on the technology side. To provide quicker benefits to the whole population, build a 2FA solution from the beginning and provide all self-service functionality right from the beginning (that can include all benefits and related documentation online) — that way management would see clear benefits.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Moses NYOTA - PeerSpot reviewer
Senior Software and Cloud Engineer at Velocis Technologies LLC
Real User
Business enablement tool that offers easy scalability and good technical support
Pros and Cons
  • "It is a very stable ERP solution. It is also supported on Oracle Cloud and provides extensive features."
  • "This solution could be improved by lowering the cost of support."

What is our primary use case?

PeopleSoft is an ERP and provides the software that gives a whole view of a company. From the delivery of raw materials and output from manufacturing plants to distribution, sales and accounting. It provides a unified view and a single source of truth for enterprises. We have 10 clients and those 10 clients have many users who use this solution.

What is most valuable?

It is a very stable ERP solution. It is also supported on Oracle Cloud and provides extensive features. For example, we are doing load balancing and it does this perfectly. When more people need to use the system, Oracle Cloud infrastructure automatically scales up the ERP deployment so that it can handle millions of people using it.

What needs improvement?

This solution could be improved by lowering the cost of support.

For how long have I used the solution?

We have been using this solution for four years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scaleable solution due to the fact that it is cloud based. If the demand increases, the backend servers are able to detect that and scale automatically.

How are customer service and support?

The technical support for this solution is good but it is expensive. You have to subscribe to tech support. If you don't subscribe and pay, you don't get support. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is quite complicated. It requires knowledgeable and experienced people to set it up. It took a whole day to set up and two or three days for training of end users. 

What's my experience with pricing, setup cost, and licensing?

This solution offers annual licensing. We pay per user. 

What other advice do I have?

I would recommend this solution to other users. That being said, I would rate Microsoft Dynamics ERP higher than this solution. Microsoft products are better suited for small-scale businesses. 

I would rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
PeopleSoft
November 2024
Learn what your peers think about PeopleSoft. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
it_user920244 - PeerSpot reviewer
Manager at a manufacturing company with 10,001+ employees
Real User
User-friendly and performs well but views should be simplified to one page
Pros and Cons
  • "In general, this solution is user friendly and also performs well. There are two types of forms. One is a standardized form, which you can define things into. The other, you can customize so more repetition can be done in an even manner. That way, it can be designed for what the public or user actually wants. It's not very tough for any person, or layman to understand exactly what the screen requires one to do."
  • "I think the inventory part it should be simplified. There is the GR, or good receipt note, which is the time that the materials comes in, and the work days, etc. There is a lot of shuffling through pages, which creates a lot of problems for our users. They don't know which page to go to, where to create a GR, or where to create a stock entry. In other words, all the information is very daunting. It's very easy for people to understand and get a better clarity over it."

What is most valuable?

I basically deal with order management, purchasing order, inventory and accounts receivable.

In general, this solution is user-friendly and also performs well. There are two types of forms. One is a standardized form, which you can define things into. The other, you can customize so more repetition can be done in an even manner. That way, it can be designed for what the public or user actually wants. It's not very tough for any person, or layman to understand exactly what the screen requires one to do.

I believe this software is quite easy to work with, because I have used other software, such as SAP. I find Oracle and SAP are both easier to work with than other apps.

The other reason I use this solution is because I have only worked for one and a half years with SAP, whereas I have been working with Oracle for nine years, so I have more experience in Oracle and I find it more user-friendly.

What needs improvement?

I think the inventory part it should be simplified. There is the GR, or Good Receipt note, which is the time that the materials come in, and the workdays, etc. There is a lot of shuffling through pages, which creates a lot of problems for our users. They don't know which page to go to, where to create a GR, or where to create a stock entry. In other words, all the information is very daunting. It's very easy for people to understand and get better clarity over it.

I would like to see order management or purchase order screens, with all of the information there on a single line, so you just have to scroll the page to the right side to view all of the information. If you work in inventory, however, you have to keep on changing the screen, one after another. I think that is not perfect, so improvement can be done here.

In terms of additional features, I would like to see a list of employees entered into the organization, their attendance, payroll, and other things that are more linked to Oracle. Only the name of the employee which is entered into the Oracle Master is there, but the in and out system of an employee and other things like payroll, salary, etc., are not included in Oracle. For those things, we have to use another software or ERP.

For human resources, we have one ERP and for daily transactions, we have another ERP. I think Oracle can take this part of the detailed system and attendance into Oracle so that it is right there in one ERP. Oracle could handle all of the transactions, whether they are in human resources, accounting, supply chain, or any other department.

For how long have I used the solution?

I've been working with Oracle PeopleSoft for more than nine years.

What do I think about the stability of the solution?

Sometimes when a month is closing, there is a huge number of invoices that are being generated and many orders being placed by customers. At that time, there is a huge invoice created and the server cannot handle the capacity. Then the invoice gets stuck up in between. The time-lapse is due to this and due to the fact that the order cannot be generated during this time, may mean that two percent of your opportunity is lost. 

Apart from that, stability is good. If you take a calendar month of 30 days, from the 4th to the 25th, all is well and good. After getting to the 30th, which is the peak time of sale, I think the software hangs up too much.

There is too much demand from customers at that time, so you have to handle it very well so that none of the other invoices are getting stuck. You also need to make sure pickup and delivery are on the spot and on time.

What do I think about the scalability of the solution?

This solution can be expanded at any time. Initially, we started in one department and then another department got used to it. Later on, other departments began to use it. In our entire company, we have 27 branch offices and four factories. Initially, it was only implemented in the head office to get people used to it. Now, the entire company has been using it, including branches and our department center, all of the 10,000 employees have been using it. It's scalable. Everybody is used to it now.

It's used by 10,000 people. We have 10,000 employees here.

How are customer service and technical support?

I've always been in touch with technical support because I love to actually see the coding they do behind the bug releases. I don't understand that much, but my curiosity makes me just want to know what they write there and how they put the command in it to clear the invoices, etc. When I see at the end of the month that it gets stuck, they clear the errors from the back end. There are also many times when there is a load on the servers, so they jointly come up to the other end and they write some of the other code.

I really don't understand the technical part, but I enjoy seeing it and I think that they do a great job. There is a functional coordinator and there are technician coordinators, though we as the users are not supposed to interfere with the technical people. Functionality has to coordinate with technical, but there are some people who can directly talk to the technical guys. For instance, when you are stuck, there is a problem with the server, or the invoices are getting stuck, I am one of the people that can go and ask them.

In terms of technical support, I can approach them directly and ask them for assistance. Instead of going through the functional team, I ask them directly. It's a direct communication, so it goes faster.

How was the initial setup?

The initial setup is straightforward. It is not complex.

What about the implementation team?

Initially, we needed help to implement this solution because I was an SAP user, so getting into Oracle, I needed consultants to understand it. Obviously, if you're moving from one ERP to another ERP, you need to get help from somebody to get educated. There was a data consultancy which was reappointed here to train each and every one of them.

We were trained at first until they trained the trainer. You get your first training and then you can train other people.

What other advice do I have?

Based on my experience, if your company is expanding on a very high level and already has good growth in it, you could do very well with Oracle. If you want to develop your own project as well, which involves standardized as well as customized forms, that would be another reason to go with Oracle.

SAP has their own advantages as well, so I would not say that Oracle is the best platform. You could go with SAP also. It depends which company asks for which ERP software.

I would rate this solution as seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Madhuri Turumella - PeerSpot reviewer
Functional Consultant at DXC Technology
Real User
Top 10
Core HR function management that is easy to use and has good technical support
Pros and Cons
  • "PeopleSoft is easy to understand, where any end user that is logged in can easily navigate through the menus."
  • "It would be helpful for the end-user if the reports were customized. They would be able to select the fields while generating their reports."

What is our primary use case?

This solution is similar to SAP SuccessFactors, and Workday. 

PeopleSoft HRMS is an ERP software which was one of the leading successful software in North America, in the Canadian Region.

We have implemented multiple modules that are the core HR function management, performance management, training, administrative training, access management, global payroll for India, and recruitment.

What is most valuable?

The most valuable feature is the core HR, the strength, how the data is captured, and position management that gives flexibility in different organizations.

Also, the work center where you can see the different steps in your activity guide. There are different tasks that need to be performed for a recruiter to set up an activity guide. He can see all of the tasks to complete the upgrading for a new hire.

The ease of use. PeopleSoft is easy to understand, where any end user that is logged in can easily navigate through the menus. You don't need any help as long as you have the instructions. 

What needs improvement?

The reporting needs to be improved. 

It would be helpful for the end-user if the reports were customized. They would be able to select the fields while generating their reports.

In the next release, they can look at reducing the price.

For how long have I used the solution?

I have been using this solution for sixteen years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This solution is scalable.

We have eight thousand users with different companies.

How are customer service and technical support?

The technical support is very good.

How was the initial setup?

The initial setup is straightforward. It is not complex.

Deployment depends on the size of the organization. If you are just installing it, it can take a week, but if you are installing, and doing a quality implementation it can take five to six months, which would include doing analysis, customization, and testing.

What's my experience with pricing, setup cost, and licensing?

I don't know if they are still providing licenses or if they have suspended licenses.

What other advice do I have?

There have been a lot of upgrades in the 9.2 version with the UI and implementation of data analytics, HR analytics, the analytics dashboards have been introduced, the mobility, and the ability to use PeopleSoft applications on a mobile device.

The features are good but you will have to do cost-data analysis with other modules and if it fits you can go for it. It is a good product to go with.

You get all of the features, and anything that you don't get, you can customize.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user436158 - PeerSpot reviewer
Team Lead at a financial services firm with 5,001-10,000 employees
Real User
It does what we need it to do -- financial reports of accounts payable, T&O, and T&E.

Valuable Features:

We love the General Ledger feature. It does what we need it to do -- financial reports of accounts payable, T&O, and T&E. I'm not called at 2 am to put out a fire anymore. And for me, the stability is extremely important. It's important that it's reliable, up, and available for clients when they need.

Improvements to My Organization:

So many organizations are using it that we didn't have to develop something in-house. PeopleSoft has been around for a long time, and we bought it because it's a credible product. We didn't have to spend the money to build something ourselves that has all the functionalities that it already has. It does everything we need it to do.

Room for Improvement:

We've had to build all our data warehouses and datamarts in order for PeopleSoft to do the detailed reporting that we need. I really wish we didn't have to do that. I think that if PeopleSoft had more detailed reporting we wouldn't have to do all this work. That's the real pain point for me, especially since we have to provide support for all of it. It's not a part of PeopleSoft, so we've had to create a whole other piece that connected.

Use of Solution:

We've had it for fifteen or twenty years. The clients love it. It's very easy to use.

Deployment Issues:

We've had no issues with deploying it.

Stability Issues:

It've very stable and we've had no issues with instability.

Scalability Issues:

Scalable is good now, and the team knows how to support it as we grow.

Initial Setup:

We had a large vendor team help us with the initial setup, and then I helped my team with the transition, making sure we were trained and ready to support it. But I didn't physically move code or anything like that myself.

We actually started the project for initial setup about five times because the clients wanted everything. We asked for specific functionalities because it really can do anything, but you can't just have the entire world. So the vendor came in with a solution, and we went with it. But the vendor team was huge and costly, which we can't have going forward.

We're hoping now as we're upgrading to the next version that we'll have our own in-house resources to do the work ourselves. But the PeopleSoft setup was so big with so many other pieces we needed for reporting that it took a long time to design with many parts that were extras in the downstream part of the system.

In fact, the integration with all the interfaces in our system was probably the hardest thing. We have over 80 different systems that feed our PeopleSoft application with around seven different formats of the general ledger. So from changing the old, very cryptic systems to the new layout has been a challenge. We've bit the bullet on doing that, though, and it's a lot to maintain.

Implementation Team:

We used a mixed implementation team of people from IBM, Infosys, and our in-house team.

Other Advice:

It's good and we're pretty satisfied with it. Make sure you go with the latest version of PeopleSoft, but also make sure you plan and have the right people and resources trained to know the system. If you're new, get a demo and have a plan.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2382132 - PeerSpot reviewer
Human Resources at a university with 201-500 employees
Real User
Top 20
Useful for everyday HR functions but needs improvement in intuitiveness
Pros and Cons
  • "I use the reporting feature occasionally to check for potential improvements in timesheets. We have integrated it with Power BI."
  • "The product is not intuitive, and finding the right candidate can be arduous."

What is our primary use case?

We use the product in our everyday HR functions. I use it to verify salaries or employment dates, examine transactions submitted by my team, check recruitment postings, and ensure the implementation of performance reviews.

What is most valuable?

I use the reporting feature occasionally to check for potential improvements in timesheets. We have integrated it with Power BI. 

What needs improvement?

The product is not intuitive, and finding the right candidate can be arduous. 

For how long have I used the solution?

I have been using the product for four and a half years. 

What do I think about the stability of the solution?

I rate the tool's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate PeopleSoft's scalability a seven out of ten. My institution has several thousand users here. I don't have the exact number of those with the same access as me, but in our unit alone, there are probably around 20 people connected to HR with similar access. University-wide, though, we're looking at several thousand users utilizing the software.

How are customer service and support?

We have our technical team to resolve the issues. 

Which solution did I use previously and why did I switch?

The major difference I've noticed between PeopleSoft and other systems I've used lies in its intuitiveness and user-friendliness. Over my four and a half years of using PeopleSoft, I've become more accustomed to navigating it, but for new users, it can still pose a challenge compared to other systems.

What other advice do I have?

I rate the overall product a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Kumar Madhur - PeerSpot reviewer
Service Delivery Project Manager at HCL Technologies
Real User
HRMS that is scalable and stable but is complex to setup and implement
Pros and Cons
  • "PeopleSoft is mostly used for payroll and core HR functionality. Some customers use it for its finance module."
  • "The implementation of PeopleSoft is quite complex and is not as easy as other cloud products such as SuccessFactor or Workday."

What is our primary use case?

PeopleSoft is mostly used for payroll and core HR functionality. Some customers use it for its finance module.

What needs improvement?

As a future improvement, this solution could be configuration-based for an easier setup. To fully customize this solution to implement core HR functionality would take eight to nine months.

What do I think about the stability of the solution?

This is a stable solution that has been on the market for many years. it was acquired by Oracle. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How was the initial setup?

The implementation of PeopleSoft is quite complex and is not as easy as other cloud products such as SuccessFactor or Workday.

What's my experience with pricing, setup cost, and licensing?

Annual subscriptions are offered from a pricing perspective. 

What other advice do I have?

I would not recommend PeopleSoft over other solutions in the market that are easier to implement. 

I would rate this solution a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1039926 - PeerSpot reviewer
Independent Integrator at a consultancy with 11-50 employees
Real User
Top 20
The solution is stable and it is easy to set up and configure
Pros and Cons
  • "The new version of this solution is very scalable."
  • "There could be more adaptability of the system."

What is our primary use case?

Our clients' primary use case of this solution is for paying their employees. 

How has it helped my organization?

People who are willing to learn the technology and follow the correct procedures can improve the way their organization operates. So from that perspective, there have been one or two of my clients where things have worked out for them, and they've moved on with version 9.2. They were happy with at least eliminating a number of issues that they were encountering prior to not using that functionality. 

What is most valuable?

The answer to this question will vary from one client to another. Some Clients are more focused on the processes of how it's working within the system. Others are more focused on what they can improve by using more PeopleSoft features. Most of them are not sure what functionality has given them more leisure towards doing things manually. Most of the time issues are around customizations that are part of standard practice which is at times hard for clients to get rid of and that process becomes a habit and the resistance is noticed not only from employees but by the organization as a whole, which I think is not very productive. 

What needs improvement?

The documentation is very easy but it becomes an issue when users don't know how critical it is for them to follow that documentation. If users don't follow the documentation, it is useless. And as soon as they have an issue, they blame PeopleSoft. As soon as they cannot figure something out, they play the blame game. 

There is always room for improvement, but I find that people are moving over to working on the cloud more now. So now developers don't have any more to add because cloud is like the place to go. But perceptions differ, and I still feel that it's better if it were on-premises, because there is always the possibility of errors while working on the cloud. Data might get lost, for instance.  

For how long have I used the solution?

I have been using PeopleSoft for ten years now.

What do I think about the stability of the solution?

From what I've heard, the solution is very stable.

What do I think about the scalability of the solution?

The new version of this solution is very scalable.

How was the initial setup?

Some clients are hesitant to get rid of some of the customizations that they are used to and being able to pick up the versatility provided by Oracle to make their life easier. They are hesitant to adapt to the system and then they won't be able to pick up and go on cloud. The deployment for version 9.2 took about four to six months, depending on how large the project or the scope is. Deployment on cloud depends on if they are going by face to face, and it will take anywhere from three to four months because they give patches. These patches are pretty straightforward. 

What's my experience with pricing, setup cost, and licensing?

The licensing cost for PeopleSoft is 3,500 per course and the annual subscription fee is 6,500. That is rather expensive. I am not sure, but I believe there are some hidden costs.

What other advice do I have?

I would rate this solution an eight out of ten. 

There could be more adaptability of the system because obviously it's much better now with being able to do your own reports and navigate around, which was not the case in the past. Perhaps the developers can also work on better reporting because I think there is still room for improvement in that area. My advice to others would be to believe in the system. This solution has the potential of making life easier, so it is just a question of adaptation to it. If users are willing to give the system a chance, it should work for them.

Which deployment model are you using for this solution?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free PeopleSoft Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free PeopleSoft Report and get advice and tips from experienced pros sharing their opinions.