PeopleSoft Reviews

This solution is similar to SAP SuccessFactors, and Workday. 

PeopleSoft HRMS is an ERP software which was one of the leading successful software in North America, in the Canadian Region.

We have implemented multiple modules that are the core HR function management, performance management, training, administrative training, access management, global payroll for India, and recruitment.

The most valuable feature is the core HR, the strength, how the data is captured, and position management that gives flexibility in different organizations.

Also, the work center where you can see the different steps in your activity guide. There are different tasks that need to be performed for a recruiter to set up an activity guide. He can see all of the tasks to complete the upgrading for a new hire.

The ease of use. PeopleSoft is easy to understand, where any end user that is logged in can easily navigate through the menus. You don't need any help as long as you have the instructions. 

The reporting needs to be improved. 

It would be helpful for the end-user if the reports were customized. They would be able to select the fields while generating their reports.

In the next release, they can look at reducing the price.

This solution is stable.

This solution is scalable.

We have eight thousand users with different companies.

The technical support is very good.

The initial setup is straightforward. It is not complex.

Deployment depends on the size of the organization. If you are just installing it, it can take a week, but if you are installing, and doing a quality implementation it can take five to six months, which would include doing analysis, customization, and testing.

I don't know if they are still providing licenses or if they have suspended licenses.

There have been a lot of upgrades in the 9.2 version with the UI and implementation of data analytics, HR analytics, the analytics dashboards have been introduced, the mobility, and the ability to use PeopleSoft applications on a mobile device.

The features are good but you will have to do cost-data analysis with other modules and if it fits you can go for it. It is a good product to go with.

You get all of the features, and anything that you don't get, you can customize.

I would rate this solution an eight out of ten.

• Agile system configurations to accommodate business dynamics

The synchronization of business processes, and the software, streamlined the shared service departments to run 40% leaner.

The last conference I went to presented product enhancements that alleviated some of the end-to-end processing gaps we worked around with all the applications noted below, especially in the area of reporting.

We've used it for 20-plus years.

Yes, there have been issues. You must have an Agile DBA team to tune for dynamic data volume.

No.

We rarely reached out to PeopleSoft.

Yes, we were part of the Y2K challenge.

We pledged to keep the setup “vanilla”. In what ways? Defining the Master data for each application is critical to successfully configuring the systems to operate seamlessly daily, and to manage business dynamics like M&A, international operations. Reporting was our biggest challenge that was not "delivered" by PeopleSoft.

Negotiate, and don’t buy into the cloud option.

SAP, Oracle, and JD Edwards.

We use General Ledger, Billing, Accounts Receivable, Projects, Asset Management, Payroll, Accounts Payable. All would be rated an eight out of 10 as we developed solutions to fill "product gaps" that were part of later application releases.

We had an army of consultants from different organizations who collaborated and delivered the most vital aspect of scalability — a solid foundation to build upon. We also dedicated subject matter experts for each application and a team that ensured the "big picture" (e.g. consolidated reporting, operational and audit checks and balances, etc.) to work with the consultants.

We use this for HR management.

This solution integrates very well with other products which is helpful.

I would like for the initial rollout process to be completed faster so that it can be implemented in a more efficient manner.

I have been using PeopleSoft for two years.

It is a stable product. Even though it is a cloud-based product, it still has good availability and we do not face any downtime.

This solution is scalable.

The initial setup takes a long time, as does any cloud-based solution.

I would consider this to be an expensive product, but the quality justifies it.

I would recommend this product to many potential customers; however, I do not believe that the price is justifiable for smaller companies.

I would rate this an eight out of ten.

Our clients' primary use case of this solution is for paying their employees. 

People who are willing to learn the technology and follow the correct procedures can improve the way their organization operates. So from that perspective, there have been one or two of my clients where things have worked out for them, and they've moved on with version 9.2. They were happy with at least eliminating a number of issues that they were encountering prior to not using that functionality. 

The answer to this question will vary from one client to another. Some Clients are more focused on the processes of how it's working within the system. Others are more focused on what they can improve by using more PeopleSoft features. Most of them are not sure what functionality has given them more leisure towards doing things manually. Most of the time issues are around customizations that are part of standard practice which is at times hard for clients to get rid of and that process becomes a habit and the resistance is noticed not only from employees but by the organization as a whole, which I think is not very productive. 

The documentation is very easy but it becomes an issue when users don't know how critical it is for them to follow that documentation. If users don't follow the documentation, it is useless. And as soon as they have an issue, they blame PeopleSoft. As soon as they cannot figure something out, they play the blame game. 

There is always room for improvement, but I find that people are moving over to working on the cloud more now. So now developers don't have any more to add because cloud is like the place to go. But perceptions differ, and I still feel that it's better if it were on-premises, because there is always the possibility of errors while working on the cloud. Data might get lost, for instance.  

From what I've heard, the solution is very stable.

The new version of this solution is very scalable.

Some clients are hesitant to get rid of some of the customizations that they are used to and being able to pick up the versatility provided by Oracle to make their life easier. They are hesitant to adapt to the system and then they won't be able to pick up and go on cloud. The deployment for version 9.2 took about four to six months, depending on how large the project or the scope is. Deployment on cloud depends on if they are going by face to face, and it will take anywhere from three to four months because they give patches. These patches are pretty straightforward. 

The licensing cost for PeopleSoft is 3,500 per course and the annual subscription fee is 6,500. That is rather expensive. I am not sure, but I believe there are some hidden costs.

I would rate this solution an eight out of ten. 

There could be more adaptability of the system because obviously it's much better now with being able to do your own reports and navigate around, which was not the case in the past. Perhaps the developers can also work on better reporting because I think there is still room for improvement in that area. My advice to others would be to believe in the system. This solution has the potential of making life easier, so it is just a question of adaptation to it. If users are willing to give the system a chance, it should work for them.

Flexibility in configuration.

I have used this product at two state universities and at a private, for-profit company. It continues to amaze me at how everyone administers something like benefits and how differently the system is modified to conform to the ‘company’s’ way of doing business instead of ‘rethinking’ procedures and using delivered functionality.

Oracle is always working with its customers by using focus groups to improve the product. I think this works well.

I started using PeopleSoft in an IT support role with Peoplesoft 7.5 when the product was client-based before moving to 8.9 on the Internet about 18 years ago.

Not applicable.

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The technical support is good.

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Initial setup can be complex without training or use of consultants. However, once you have invested in training, the setup can be straightforward with the use of consultants. I definitely think you need to have a company ‘expert’ in every module who knows the policy and procedures and is able to ‘think’ in both a functional and technical mode to work with consultants.

Not applicable.

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Research all possible options and ask plenty of questions as well as visiting one or two sites where the product has been installed and talk to users. Become part of the networking group.

We use the product in our everyday HR functions. I use it to verify salaries or employment dates, examine transactions submitted by my team, check recruitment postings, and ensure the implementation of performance reviews.

I use the reporting feature occasionally to check for potential improvements in timesheets. We have integrated it with Power BI. 

The product is not intuitive, and finding the right candidate can be arduous. 

I have been using the product for four and a half years. 

I rate the tool's stability a nine out of ten. 

I rate PeopleSoft's scalability a seven out of ten. My institution has several thousand users here. I don't have the exact number of those with the same access as me, but in our unit alone, there are probably around 20 people connected to HR with similar access. University-wide, though, we're looking at several thousand users utilizing the software.

We have our technical team to resolve the issues. 

The major difference I've noticed between PeopleSoft and other systems I've used lies in its intuitiveness and user-friendliness. Over my four and a half years of using PeopleSoft, I've become more accustomed to navigating it, but for new users, it can still pose a challenge compared to other systems.

I rate the overall product a seven out of ten. 

We use it for financial books. It is used for bookkeeping, accounting, and reporting.

It is on-premise, and the next logical step in the journey is to either take it to a public cloud such as GCP or go for SaaS.

It is a customizable product. We can customize it based on our needs, which is one of the features that I like about PeopleSoft. 

As far as financial accounting is concerned, the user interface is very good. You can also configure Chart of Accounts for all performance insights. 

Scalability is not there in PeopleSoft. Its performance and resilience are also very bad. When you're trying to stretch it, it breaks. It is not resilient. 

It is also not stable. It is stable as far as data is concerned, but the infrastructure is not stable.

I have been using this solution for more than 13 years.

It is not stable. It is stable in terms of data, but it is not stable in terms of infrastructure. This is because PeopleSoft has to rely on Oracle and Microsoft for the underlying infrastructure stack, so it boils down to how reliable these components are. From what I have seen, Windows is not reliable, and therefore, the time it takes for transaction processing is not good. It takes a long time.

It is not scalable. When you're trying to stretch it, it breaks.

Their technical support is not that good. Because we've done so much customization, they don't support us. They support only out-of-the-box features.

It was complex. It was done 15 years ago. I wasn't there when the installation was done, but it was quite complex.

I am not satisfied with this solution because its performance is not good. Everything Oracle promises is under-delivered. For example, version 12c of Oracle Database promises an in-memory capability feature, and they say that in-memory makes your workload super fast, but we haven't seen that improvement. It is a case of overpromising and under-delivering. It is also very difficult to adopt the features that Oracle keeps releasing. PeopleSoft is certainly very flexible, but we cannot use the new features.

I wouldn't recommend this solution because PeopleSoft is now the end of life. There are no new customers for PeopleSoft. I wouldn't suggest anyone to go for it. It is a dying product. Even though Oracle says that it will be supporting PeopleSoft until 2030, you shouldn't go for PeopleSoft.

I would rate PeopleSoft a six out of ten.

We love the General Ledger feature. It does what we need it to do -- financial reports of accounts payable, T&O, and T&E. I'm not called at 2 am to put out a fire anymore. And for me, the stability is extremely important. It's important that it's reliable, up, and available for clients when they need.

So many organizations are using it that we didn't have to develop something in-house. PeopleSoft has been around for a long time, and we bought it because it's a credible product. We didn't have to spend the money to build something ourselves that has all the functionalities that it already has. It does everything we need it to do.

We've had to build all our data warehouses and datamarts in order for PeopleSoft to do the detailed reporting that we need. I really wish we didn't have to do that. I think that if PeopleSoft had more detailed reporting we wouldn't have to do all this work. That's the real pain point for me, especially since we have to provide support for all of it. It's not a part of PeopleSoft, so we've had to create a whole other piece that connected.

We've had it for fifteen or twenty years. The clients love it. It's very easy to use.

We've had no issues with deploying it.

It've very stable and we've had no issues with instability.

Scalable is good now, and the team knows how to support it as we grow.

We had a large vendor team help us with the initial setup, and then I helped my team with the transition, making sure we were trained and ready to support it. But I didn't physically move code or anything like that myself.

We actually started the project for initial setup about five times because the clients wanted everything. We asked for specific functionalities because it really can do anything, but you can't just have the entire world. So the vendor came in with a solution, and we went with it. But the vendor team was huge and costly, which we can't have going forward.

We're hoping now as we're upgrading to the next version that we'll have our own in-house resources to do the work ourselves. But the PeopleSoft setup was so big with so many other pieces we needed for reporting that it took a long time to design with many parts that were extras in the downstream part of the system.

In fact, the integration with all the interfaces in our system was probably the hardest thing. We have over 80 different systems that feed our PeopleSoft application with around seven different formats of the general ledger. So from changing the old, very cryptic systems to the new layout has been a challenge. We've bit the bullet on doing that, though, and it's a lot to maintain.

We used a mixed implementation team of people from IBM, Infosys, and our in-house team.

It's good and we're pretty satisfied with it. Make sure you go with the latest version of PeopleSoft, but also make sure you plan and have the right people and resources trained to know the system. If you're new, get a demo and have a plan.