ServiceNow Now Platform Reviews

Managing business process automation related to primarily finance-related areas is what my company does with ServiceNow Now Platform.

There are three to four teams in my company, among which the first team deals with ServiceNow Request Management, the second team deals with workflow automation, and the third team deals with the portals, knowledge bases, chatbots, and other areas related to ServiceNow Now Platform.

Everything about the ServiceNow Now Platform is top-notch since ServiceNow is considered one of the market leaders. I don't see any other product delivering better services than ServiceNow, even though other companies are attempting to compete with it. Only on the UI front other companies might be offering better products than ServiceNow. Considering the functionalities provided, ServiceNow is way ahead of its competitors.

In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements.

I want ServiceNow Now Platform to offer more in-built widgets that people or developers can use, as it can be quite helpful in the future.

I have been using ServiceNow Now Platform for almost three years. My company is a customer of the product.

It is a stable solution.

It is a scalable solution.

The solution's technical support is good. I rate the technical support a nine out of ten.

Positive

Earlier, my company was using an old version of a product named BMC Remedy.

The product's initial setup phase did not have any issues as it is considered to be a strategic tool in our organization. From a finance-related perspective, for which my company chose the tool, we ensured that we carved out our own scope areas in the product as we have our own security measures and controls in place.

The solution is deployed on the cloud services offered by ServiceNow.

For the completion of the deployment phase of the product, a user needs to get the contract rolling, which may make the process tough since I feel that it takes more time internally in an organization as there are a lot of organizational compliances to take into consideration, owing to which many approvals might be required I can organizational level. After users get signed up, the deployment process doesn't take much time since they only have to set up the base structures to get things going in the solution.

During the evaluation phase, my company did consider options like Appian and Unqork. From an organizational standpoint, ServiceNow Now Platform was more of a strategic tool that could be utilized in all the departments of my company.

I think people should probably note down their requirements initially and then get the technical team to go through the listed needs before getting the sales team of ServiceNow to provide a small demo of the tool. ServiceNow shows some prototypes that can help potential customers decide whether to choose the tool or not. If potential users find that ServiceNow Now Platform suffices their needs, then it is a great tool for them.

I rate the overall tool a nine out of ten.

My use case for the ServiceNow Now Platform is developing applications within TB.

The ServiceNow Now Platform improved the way my organization functioned.

What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting.

Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities.

What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great.

What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is.

My experience with the ServiceNow Now Platform was one and a half years.

I found the ServiceNow Now Platform to be very stable, with no performance issues.

The ServiceNow Now Platform is very scalable. I didn't experience any lag or any issues when scaling it.

I didn't get a chance to engage with the technical support for the ServiceNow Now Platform.

We used Microsoft Power Apps before we switched to the ServiceNow Now Platform. We found the design of Microsoft Power Apps to be non-scalable and non-performing. The performance was very bad on Microsoft Power Apps, so we moved to the ServiceNow Now Platform.

The initial setup for the ServiceNow Now Platform was straightforward. It took one to two months to fully deploy the platform.

We did the deployment for the ServiceNow Now Platform in-house.

I haven't seen ROI from the ServiceNow Now Platform.

From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees.

I've used the ServiceNow Now Platform in the past twelve months.

My company had around three hundred end users on the ServiceNow Now Platform. Five people took care of the deployment and maintenance of the platform.

I have no idea about plans to increase the usage of the ServiceNow Now Platform because another team handles that.

My advice to anyone looking to implement the ServiceNow Now Platform is that if your use case is workflow-based, then it would be good for you to use the platform to implement your use case. The ServiceNow Now Platform is also very customizable, scalable, and performance-wise, it's very good.

My rating for the ServiceNow Now Platform is eight out of ten.

I'm a customer of ServiceNow.

The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned. 

The product also has the agility required for fast-paced deployment and has many out-of-the-box features.

The UI and mobile UI need to be improved. Some new features are being brought in with the San Diego upgrade and we will be upgrading to that version and hope to see some improvements there. 

We have been using this solution for about a year. 

The stability of the solution is good enough. 

The scalability is good, we rolled out the solution for all of our warehouses and have plans for further implementation in our manufacturing. 

The support depends on the availability of local partners. We don't work directly with the ServiceNow team, but the partner we use provides good support. There is a good support base in India. We have worked with two partners, the first didn't provide the best support which is why we switched to the second.

We previously used Microsoft Power Apps and SharePoint. When it comes to complex workflows, cross-functional projects and extended integration features, ServiceNow does a much better job. For simple functions and workflows, Power Apps and SharePoint are sufficient but for complex, cross-functional work we prefer an LCNC platform like ServiceNow.   

The initial setup is relatively simple, integration is fine but the UI holds the solution back somewhat. 

With five being the best, I wouldn't rate this solution any more than a three out of five for setup.

I would rate this solution seven out of ten.
If you are in India, the partner selection will be very important as there aren't many certified partners here. 

We are using this product for global IT support, specifically the IT infrastructure application and IP service development for end users as well as the ITSM, ITOM modules, and SAM. We are customers of ServiceNow. 

ITOM Discovery is great in the sense of the entire ServiceNow platform, as well as the ITSM and ITOM modules.

The UI is very bad and needs to be updated. It would be helpful if there was access to the backend with low code or no code features. ServiceNow is a bit rigid with customization of the tool heavily dependent upon JavaScript. They need to keep pace with the market by being low code or no code with regards to customization and development so that it becomes more scalable and more users can adapt and adopt ServiceNow to their existing business processes more efficiently.

I've been using this solution for nine years. 

The solution is stable. 

The solution is scalable; we have close to 225 licensed users and close to 11,000 end users.

We've used the customer support many times and they are okay but there could definitely be some improvement. 

Neutral

The initial setup is easy with most things being out of the box. Deployment took us two weeks.

Because of the high cost of this product, you don't always see an ROI. You need to gain value from the tool, which requires an understanding of how the tool can help you. There are a lot of aspects that can be enhanced to gain value, but as an IT organization, it might help you more by selling that to your customers. As a business, buying Servicenow for your internal IT, might not make sense unless you're a large organization able to play with the volume.

Licensing costs range between 49 and 59 GBP per user per month for a resolver license. It's possible to get a cheaper deal based on the relationship you have with the resellers. It's quite expensive when compared with tools such as Remedy, Jira, or ManageEngine. A resolver license requires the purchase of additional extras. There's also a SNOW-based discovery license, SNOW-based SAM license, that requires a separate approval license. It's complicated. 

This is a leading product in the market with all the features. It's important to understand your business requirements and how the ServiceNow Platform will sit in a particular solution portfolio because it's an expensive product. The returns should be worth the cost. A price can't be put on everything but there should be some value added to customers. Not every company is an IT giant with 100,000 employees. The ROI should be there, even for small or medium-scale organizations. That is not the case currently. Other solutions are catching up to ServiceNow and they need to pick up their game. As a result, I rate this product seven out of 10. 

I'm a BI project manager. I work with a team of developers. If the report is not working, or if the users are having some issues in the data set, users create tickets to share with us about their issues, and we check the tickets.

The product is good. Assignment Group history is really important to me. It shows that even though my team did not solve the ticket, it was assigned to my team once. I can also see who tried to solve the ticket before they transferred it to another team.

The product is missing a dashboard. It is not practical to have tickets and see them as a list. I have to connect the product to Power BI to check everything and build KPIs. The product should be integrated with Power BI.

I have been using the solution for five months.

The product is stable.

Everyone in the organization uses the solution. The end users have access to the interface only to create tickets. The support team receives the ticket and analyzes it. Then, they transfer it to the developers. Sometimes, the issue is not a development issue. Sometimes we just have to refresh, and it starts working. Over 100 people use the solution in my company.

The solution is deployed on the cloud.

I am using the latest version of the solution. I haven’t fully explored it. The solution was installed before I joined the company. From my little experience, I would recommend the solution. I have everything in the product. If a ticket gets assigned to my team and is sent to another team, I would want to know how many tickets were solved by my team and how many tickets were assigned to us. I can check the Assignment Group history. I haven't looked for it yet, but the product must also provide how much time each person who handled the ticket took. Some people take an hour to solve the tickets, while others get it done in 30 minutes. Overall, I rate the product an eight out of ten.

Our customers use the IT service management solution to manage their organizations' HR activities. They also use the HRSD feature to integrate with other solutions, such as ColdFusion or SuccessFactors. The solution's UI/UX is robust; thus, customers engage with it. They can find out how many rates their products have and how their portals appear to get an overview. The solution allows the users to analyze the number of customers.

The solution's most valuable feature is IT Operations Management. It acts as an aggregator for platforms such as Tray.io and Splunk.

They should reduce the solution's cost and make it more affordable for buyers.

We have been using the solution for eight years.

I rate the solution's stability as a nine.

I rate the solution's scalability as an eight. It is a scalable platform. You can manage many things using it, and it keeps growing as per work requirements. Presently, I have 8000 customers using the solution.

We provide technical support. We do not stay dependent on ServiceNow for support.

Positive

The solution's deployment takes twenty weeks for completion. But you can start using it within twelve weeks. You would need an engagement manager, a business analyst, two developers, and a tester for the deployment process. So, it requires around a team of five executives for deployment, depending upon the deployment size.

I rate the solution’s setup procedure as a seven.

The solution is expensive, and I rate it a ten for pricing.

I recommend the solution to others as it works well. Being high-priced is the only issue. The customers need to strike the right card to get the correct cost. I rate the solution as a nine.

I mainly use Now Platform for change management and IT services, like if there are any issues with logins.

Now Platform's best features are collaboration, configurability, and customizability. I also like that there are multiple ways you can access ServiceNow data through the API.

I've been working with Now Platform for two months.

Now Platform is very stable.

Now Platform is scalable.

I previously worked with BMC Remedy, but I prefer Now Platform as it's more user-friendly.

The initial setup requires a lot of customization based on the individual company's processes. I would say the setup process is medium complex and would rate it as three out of five.

I would give Now Platform a rating of nine out of ten.

The solution utilizes SOPs to automate their business management processes, which are automated through various features of the ServiceNow platform, such as playbooks and other tools. They come from various domains. Based on their business requirements, they approach us with implementation requests, and that's where we assist.

There are several business cases in which we have implemented automation utilizing the out-of-the-box capabilities of the ServiceNow platform.

Cost savings are the main improvement area. It saves 30% time if you need to work with two different systems simultaneously and lack integration. Otherwise, you would have to maintain the data on both ends manually. Integration can help save this kind of time.

Since our platform is always evolving, the integration capabilities help customers expand their requirements based on increased scalability. As a service provider company, we assist our customers in continually enhancing their needs, as they have ever-evolving requirements. This necessitates us to adapt platform features to meet their demands continually.

We have a support division for our end customers, which provides support services on the platform. It has a technical support team available. In case of any issues, we can raise tickets through a customizable dashboard, and they respond by troubleshooting and resolving the problems.

Positive

ServiceNow's Now Platform utilizes different deployable environments like development, staging, and production. Specific standard processes facilitate these deployments, resulting in a highly standardized workflow.

The product is expensive.

We have previously integrated ServiceNow's Now Platform with various third-party applications, such as Salesforce and some of our customers' legacy applications. This enables centralized control over operations, consolidating disparate systems into a unified interface rather than requiring users to navigate different platforms simultaneously.

We have some sort of AI initiative, but a separate division within our company handles AI data analytics and related tasks. It boasts out-of-the-box AI capabilities, such as automating searches based on AI. Additionally, some chatbots automatically identify customers' needs based on their questions. So, the platform already has these features in place.

It's a continuously evolving platform, and new features are added with each release. This upgrade does not cause issues.

ServiceNow is one example of the platforms we've used to manage engineers throughout entire projects.

As a ServiceNow partner company, we recommend our end customers utilize this tool.

Overall, I rate the solution a nine out of ten.