ServiceNow Now Platform Reviews

I am primarily using ServiceNow Now Platform for IT service management.

The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.

The analytics should be more readily available on the base product. Historical data isn't as easily available as expected and it requires buying additional licenses for more features.

I have been using it for nine months.

ServiceNow Now Platform is fairly stable.

The platform is fairly scalable, and I haven't experienced any limitations.

The customer service and support are fairly good. I haven't had any issues with regards to the support part.

Positive

I have not really used previous solutions.

The initial setup has been easy, with not many complications.

A team that knows what they're doing is needed to do the installation.

It's difficult to put a return on investment value on it as it's fairly early in the journey, less than a year.

ServiceNow Now Platform is an expensive product.

I'd rate the solution eight out of ten.

We use the product to provide our customers with a custom-built platform for their software and other requirements, such as patient detail management.

The solution provides a single platform for multiple systems and software to operate from.

The solution doesn't allow users to create custom tables, which would be a big improvement.

We have been using this solution for almost seven years.

We have found the solution to be stable.

The product is scalable.

The technical support team are very helpful, we contact them whenever we are unable to fix an issue.

Positive

The initial setup and deployment of the solution was very easy.

The licensing models are for this solution are based on the modules that are being utilized, the number of users, and other factors. 

I would recommend this product to businesses who are using multiple systems across different departments, and are looking for a single point to operate them from. I would rate this product as 10 out of 10.

The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots.  

ServiceNow Now Platform's adoption seems to be a main challenge for our clients. 

I have been working with the platform for six years. 

We have never contacted support yet. 

Using all of the tool's features can yield a decent ROI. However, if you underutilize its features, other cheaper solutions like Zendesk might work better for you.  

People seem to be buying the tool a lot. I think its licensing is okay. 

I recommend the solution for larger businesses. It is solid and has improvements in its roadmap. I rate the overall product an eight out of ten. 

Since ServiceNow Now Platform is a no-code low-code platform, we are using it to build solutions around life sciences, especially in the regulatory field. We use the tool as a process orchestration engine.

The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces. The solution's form-filling feature is also good.

The solution’s AI and NLP features could be improved. The solution's pricing needs to be more competitive, and the tool needs to do a lot of work incorporating more AI features.

The solution should include custom search and document creation features.

I don't see any problem with the solution's scalability.

The solution has more process orchestration features than automation features. The tool does have some NLP features, but they aren't as evolved as we would want them to be. It is not difficult to integrate the solution with other tools. We chose the solution because it had a high analyst rating when we evaluated it.

The solution has helped improve our efficiency by around 30% to 35%. The front end is fairly neat, configurable, and customizable for each user. It is not difficult to configure or deploy the solution. We are not informed beforehand when there is downtime, which creates a problem. The solution can adapt to the changes in our business needs.

I would recommend the solution to other users.

Overall, I rate the solution a seven out of ten.

The solution is in Gartner's Magic Quadrant. It is the only reason it's being recommended across corporations.

The tool has a lot of limitations. I do not like it. I did not see any return on my investment. The product does not work well.

I have been using the solution for five years.

I do not like the support.

Negative

The implementation and configuration took six months.

The product is very expensive. It costs $100 per user per month.

I prefer the newer ticketing systems like Zendesk.

I did not integrate the solution with other products due to its limitations. I do not recommend the product to others. I am not satisfied with it. I do not even use the dashboards. I download the data and use it in Excel. Overall, I rate the solution one out of ten.

It's part of a suite of other ServiceNow solutions. 

There are multiple valuable features:

• Ticketing tools
• Customers have access to this and they use it. We have an overall contract for it.

We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.

It is a good tool and we can do customization with it. Most areas are quite customized. 

The cost has room for improvement. It is currently expensive.

Some of the features are very particular to the core. The workforce management is another area that can be improved. 

Our customer portal is there but when a ticket comes it requires an additional tool. It would be helpful if they could have better integration with those tools. More standardization can be brought in. 

My company has been using ServiceNow Now Platform for more than five years. 

Overall, it is a very good product. There are bugs that could be improved.

Scalability is not an issue or a big challenge. You can verticalize efficiently. 

I haven't needed to contact customer support. We have our own team that maintains it. 

The initial setup is complex but it depends on the industry. It's not just following steps, it's change management. You have to get it standardized. Overall, though, it's okay. 

The initial setup takes around a month, it's not a matter of days. It's a setup that can take time even if you know what needs to get done. In a larger organization, it's a major challenge. It will take more time to roll out.

I would rate it an eight out of ten. 

My advice would be that it's quite good but make sure to first look at the process. That is the most important part of the implementation. Look up ServiceNow and look at the process. 

I would recommend this solution. It is an easy to use platform. 

Including customers, we have about 3,000 people using the product. 

The level of automation within the platform is great and is the most valuable feature.

The solution could use a more flexible license model for the product and the integration towards other ERP systems could be improved.

I've been using the solution for three years, but the company has been using it for much longer. 

Stability is 10 out of 10. 

Scalability is very good.

Aside from the fact that the license module is very expensive, it's a great product. It's the fulfiller licenses that are expensive.

My only advice is that people should be aware that this is an enterprise system and geared towards enterprise size companies. If you're a small company it's not for you. You won't be able to maintain and manage and develop the platform if you're a smaller company.

I would rate this product an eight out of 10.