Siebel CRM Reviews

We use Siebel primarily to store some data. Specifically, we store some billing information.

The main improvement is that all the information can be stored in one place, potentially eliminating the need for multiple tools to store that information.

We use the solution in sales and phone banking. We use its marketing module. It also helps us with analytics because we have the Customer 360 built into it.

The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks.

When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.

We are using Siebel IP14. We have marketing and sales. We have marketers in the field going into the accounts and doing some promotions or activities there. We have the contracts, the stock of the accounts, and so on.

It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.

We use the solution to create customer solutions for various clients. It helps us to develop customer relationship solutions for our clients. 

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company.

The case management feature of Siebel CRM is crucial for our daily operations. We rely on modules such as service request activities, accounts, and contacts. I'm quite satisfied with the customization options provided by Siebel CRM, especially regarding UI customization. I haven't seen such customization capabilities in other platforms like Salesforce or Pega.

We utilize various adapters within the tool to integrate with different systems. These adapters allow us to integrate with different file transport methods, web services, etc. 

The solution is primarily used for guiding colleagues to develop new workflows and outlets. We also give certain instructions on how to utilize the system. From the business perspective, we use it for service and financial modeling and we use it in the call center model as well.  

The flexibility is very good. 

It's very stable. The system rarely goes down. When you need it, it's there, ready to do. Other solutions don't have the same reliability.

It is scalable. 

The initial setup has gotten easier over time. 

We are using Siebel CRM as a proper CRM for customer request management. For example, complete end-to-end requests to order fulfillment. 

Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.

Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. 

We are system integrators, so we build and configure Siebel for our customers, but we also use it internally. 

Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.

We use the solution in telecom and banking domains to enhance customer experience.

It is a good solution. Siebel CRM is the number one CRM product in the world. It has many features and benefits.