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SOTI MobiControl pros and cons

Vendor: SOTI

4.1 out of 5

47 reviews
91% willing to recommend

1,601 followers

Pros & Cons summary

SOTI MobiControl offers robust remote management features, enabling control and troubleshooting from a central location, which is vital for environments without on-site IT staff. It supports efficient deployment of updates and apps, functioning like a personal app store for controlled distribution. Lockdown Kiosk Mode ensures business-only use by restricting non-essential apps. Geo-fencing and location tracking monitor device movements, and remote control capabilities allow real-time troubleshooting for field devices.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

SOTI MobiControl allows for remote device management, providing essential-function lock-down capabilities and control over app usage, critical for work environments with minimal on-site IT staff.

It offers comprehensive remote control features including the ability to manage, update, and troubleshoot devices directly from its console, enhancing operational efficiency and IT response times.

The deployment features of SOTI MobiControl enable prompt software updates and efficient management of app versions across enterprise mobile fleets.

Remote control and screen-sharing capabilities facilitate faster resolution of issues by allowing IT support to see and interact directly with the devices in real-time.

SOTI MobiControl is noted for its strong support and reliability, making it a trustworthy choice for businesses managing extensive networks of mobile devices.

CONS

SOTI MobiControl's device management features need improvements for iOS.

The reporting functionality in SOTI MobiControl is limited and lacks customization options.

SOTI MobiControl's software configuration is complex and lacks clear documentation for prerequisites.

Support from SOTI MobiControl's headquarters is slow and unresponsive.

SOTI MobiControl's pricing policy is unstable with frequent increases.

SOTI MobiControl Pros review quotes

Mobile ITS Technology Manager at a logistics company with 1,001-5,000 employees

Nov 13, 2018

One of the most valuable features is the ability to deploy apps on the fly. We're able to update and deploy new applications, directly from the cloud. That's been a huge feature for us. Instead of putting hands on each of these devices - and we're talking thousands of devices - we can manage it all from the backend.

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CTO at a computer software company with 51-200 employees

Nov 25, 2018

The remote control technology and screen-sharing absolutely help us resolve issues faster. If there is a remote user who has difficulties or does not understand an error or a problem or a crash, the support team can remote control the phone and see right away what is on the screen and act on the problem. We can debug, we can help, we can reboot the phone.

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Project Coordinator at a healthcare company with 51-200 employees

Nov 11, 2018

The feature I find most valuable within Soti is the ability to reset or unlock a device. A lot of the devices that we use are in the field. We have locations in Dallas, San Diego, Seattle, Washington, and Phoenix, Arizona and there isn't always someone, within our company, who is managing these devices. Sometimes it's the doctors' offices that we partner with where they use these devices. Having the ability to remotely reset a device or unlock a device has been super-crucial for me.

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SOTI MobiControl

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Learn what your peers think about SOTI MobiControl. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

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Director, IT Services at a manufacturing company with 10,001+ employees

Nov 29, 2018

It gives us the ability to manage our mobile fleets and push out updates quickly for all of our internal applications to keep the business running. We can push an app update out in minutes...

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IT Analyst at a retailer with 51-200 employees

Nov 25, 2018

The admin part, where I'm adding users, is not too bad. It's easy enough to use.

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JD

Works at a computer software company with 10,001+ employees

May 26, 2022

The company's support is the best. That'd be the number one thing.

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NC

Nicholas Cardinal

Software Developer at a construction company with 501-1,000 employees

Nov 11, 2018

I've really enjoyed the use of the file sync when I'm administrating version control in my program.

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IT Analyst at a manufacturing company with 1,001-5,000 employees

Nov 29, 2018

Among the valuable features are managing configurations of all devices and being able to remote into devices... We send out configurations for each site that has its devices. Each site has a different configuration, and SOTI manages each configuration for each site

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CG

Account Manager at a computer software company with 51-200 employees

Sep 24, 2021

SOTI's most valuable feature has to be mobile device management and visibility through the main console. There's a central dashboard that you can use to monitor the devices and keep track of usage, battery consumption, and battery life.

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Senior Software Engineer at a retailer with 1,001-5,000 employees

Nov 25, 2018

One of the most valuable features is the remote control. If there are issues in the field, we can remote into those devices and see what kind of issues they are.

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SOTI MobiControl Cons review quotes

Mobile ITS Technology Manager at a logistics company with 1,001-5,000 employees

Nov 13, 2018

Most of our devices are Android, they're Google related, so we need access from Google to do certain things. There are ways around that, but that's something that we're really looking for. How can we control the Apple Air? How can we get into that app?... How can we make sure that that app doesn't try to update in the middle of the day when our driver needs it?

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CTO at a computer software company with 51-200 employees

Nov 25, 2018

You need to get used to the admin console. I think it could be improved. It's not the best I've seen. Certainly, the software has a lot of features so you necessarily have some complexity in the interface, but I've seen better. They could make it easier in certain aspects.

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Project Coordinator at a healthcare company with 51-200 employees

Nov 11, 2018

One issue is that if someone is using an Apple device and they're on the SIM card for data, it does not push the SOTI management system through immediately. It only works when you have it on WiFi. That's something I've noticed as we're troubleshooting and deploying devices into the field.

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SOTI MobiControl

Free Report: SOTI MobiControl Reviews and More

Learn what your peers think about SOTI MobiControl. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

816,636 professionals have used our research since 2012.

Director, IT Services at a manufacturing company with 10,001+ employees

Nov 29, 2018

Where they need improvement is not as much on the technical side but, rather, on their communication. In general, that has been poor. Account management and communication could be greatly improved...

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IT Analyst at a retailer with 51-200 employees

Nov 25, 2018

The main feature that we would like to have with Soti is the ability to push an iOS update without having people come to my office. That is the main reason why we went with Soti. And that feature is not working on my version.

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JD

Works at a computer software company with 10,001+ employees

May 26, 2022

They could make it easier to configure. While setting it up from scratch, I find many networking issues, and I have to call our network people for them, but our network people don't understand. It's a nightmare to try to communicate to them that this port needs to be open, or this needs to be opened here or there. Networking people are very security conscious, and they're wary of doing anything. So, if you can't tell them exactly why they need to do something, they get really paranoid. SOTI could do a better job of making the configuration of their software easier to understand and more clear. The prerequisites should be clear. They should clearly specify what is required to get this software working. There should be a list of prerequisites that is easier to understand and trust.

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NC

Nicholas Cardinal

Software Developer at a construction company with 501-1,000 employees

Nov 11, 2018

If the interface was a little bit more intuitive, more easily allowed me to get to where I want to be, that would be a little bit nicer, as far as the file sync goes.

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IT Analyst at a manufacturing company with 1,001-5,000 employees

Nov 29, 2018

I would like them to improve the process of enrolling Android devices. It's much more difficult to enroll Android devices than it is Windows CE devices. There are a lot more steps required.

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CG

Account Manager at a computer software company with 51-200 employees

Sep 24, 2021

Companies like SOTI and Mobile Iron are working with Google to help them manage these devices and eliminate the use of bar code scanner sales and mobile device sales. That's kind of crazy.

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Senior Software Engineer at a retailer with 1,001-5,000 employees

Nov 25, 2018

The management console could be improved to be a little bit more user-friendly. Some of the stuff is a little bit cumbersome, some of it feels like an engineering solution, but otherwise it's pretty good.

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Show 10 more reviews (out of 38)

Product Categories

Product Categories

Enterprise Mobility Management (EMM)

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Product Categories

Product Categories

Enterprise Mobility Management (EMM)

Popular Comparisons

Popular Comparisons

Microsoft Intune vs SOTI MobiControl

Workspace ONE UEM vs SOTI MobiControl

Jamf Pro vs SOTI MobiControl

ManageEngine Endpoint Central vs SOTI MobiControl

Google Cloud Identity vs SOTI MobiControl

IBM MaaS360 vs SOTI MobiControl

Cisco Meraki Systems Manager (MDM+EMM) vs SOTI MobiControl

Sophos Mobile vs SOTI MobiControl

42Gears SureMDM vs SOTI MobiControl

BlackBerry Enterprise Mobility Suite vs SOTI MobiControl

Scalefusion vs SOTI MobiControl

Ivanti Avalanche vs SOTI MobiControl

Matrix42 Unified Endpoint Management vs SOTI MobiControl

Samsung Knox vs SOTI MobiControl

Google Endpoint Management vs SOTI MobiControl

See all alternatives

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