SOTI MobiControl Reviews

We use the product to request location tracking. Customers require the ability to track their devices and monitor activities. Additionally, they often request specific reports. In cases where custom reports are needed, we coordinate with the support team to generate them.

The most valuable features of SOTI MobiControl include location tracking, geofencing, remote device control, and SOTI self-service mobile browsers. 

Improving the reporting section would be beneficial for enhancing the product's overall functionality. As the application undergoes continuous development and follows a roadmap, we can anticipate including new features in future releases.

We have been using SOTI MobiControl for three to four months.

The product is highly stable. I rate the stability a ten out of ten.

It offers high scalability, making it suitable for businesses. It is a user-friendly and excellent product for managing mobile devices.

The technical support team resolves the issues daily and provides continuous support.

The initial setup of MobiControl was straightforward. After receiving our initial information, we coordinated with the support team, who promptly set up the cloud-based server. They provided us with login credentials, allowing us to access the console and perform the initial configuration effortlessly.

The deployment typically takes around five to six hours to complete. However, the duration may vary depending on the customer's specific requirements. Our usual deployment process involves collaboration between our sales team and the customer. After receiving the license, we will communicate with the customer to schedule a configuration session. During this session, we work closely with the customer to complete the necessary setup and customization.

I rate the process a ten out of ten.

MobiControl is a fully cloud-based solution. We create policies in the console and enroll devices according to requests and requirements.

SOTI offers enhanced mobile device security by allowing customers to track their devices and providing antivirus protection alongside DB Defender. Additionally, it includes web URL filtering, enabling customization of security measures based on specific requirements.

It is highly effective for mobile device management in the field—the solution functions efficiently.

The remote control feature has significantly impacted support operations for our customers. The in-house IT team utilizes this feature to identify and troubleshoot issues with the devices efficiently.

The location tracking feature has provided numerous benefits for our customers' organizations. With MobiControl, users can track their devices in real-time, ensuring accountability and preventing misuse of company resources.

Integrating SOTI Mobile Control with our customers' existing IT infrastructures and systems is straightforward. No major configurations are required, making the process seamless. MobiControl can easily adapt to any existing system without encountering any issues. 

I recommend converting or purchasing non-supporting devices so the company can work with MobiControl. I rate it a ten.

SOTI MobiControl can be used to manage all types of devices, including Windows, iOS, Mac, Chromebook, and Android.

SOTI MobiControl is the right solution for customers who want a reliable and low-cost MDM solution.

SOTI MobiControl is very good for Android and Windows, but it should add a little bit on the Apple side because it doesn't have much control on the Apple side. SOTI MobiControl should have more control over the devices.

I have been using SOTI MobiControl for one month.

SOTI MobiControl has good stability. The dates are really not based on the devices. It takes time to get updated after the machine update.

I rate SOTI MobiControl a six out of ten for stability.

You can properly scale the solution if you don't need an advanced solution.

I rate SOTI MobiControl a seven out of ten for scalability.

The solution’s technical support is pretty good.

The solution's initial setup is a little complex, but not too much.

The solution's configuration can be done in one hour, and verifying takes one day. To deploy SOTI MobiControl, you should have the devices and the tool. Once it is ready, you need to configure the Apple Business Manager and Identity Manager. Then, you can enroll the devices within 15 minutes.

SOTI MobiControl is a budget-friendly solution. Users have to pay a yearly licensing fee for SOTI MobiControl.

SOTI MobiControl is deployed on the cloud in our organization. Users can go for this solution if they want a budget MDM solution.

You can use SOTI MobiControl to manage all your devices in one platform, like Windows, iOS, Mac, and Android.

Overall, I rate SOTI MobiControl an eight out of ten.

We mainly use it in transport, for example, in police and governemnt.

The solution allows for very good remote control. We only have to get one application and have everything we need under the license. 

It's a very complete tool.

We've had a good user experience overall. 

The licensing is simple. It's just one license to gain access to all of the functionality. Other competitors have different versions, like premium and standard, where some features are only available for one version. This isn't the case with this product.

There is a good "closed mode" where you can use only one application or certain chosen applications.

It is very fast. It's very responsive compared to other applications. 

The pricing could be a bit less. Maybe if there were tiers, it would be better as then companies could lower the pricing by going to the lower deployment model.

I've been using the solution for five years. 

The solution is stable. I'd rate the solution seven or eight out of ten. 

The scalability has been enough for us. We haven't had issues scaling. I'd rate the scalability ten out of ten. 

We will continue to use the solution. However, we are open to looking into other solutions as well. This solution is meeting our needs for now.

The initial setup is very simple. 

We do have outside help for deployment. I have a local company that supports us, and the feedback we get is that it is very easy to set up. 

We have witnessed an ROI while using this solution. 

The cost is different, depending on if you are using cloud or on-premises deployments. 

There is a bit of a high cost. They don't have standard versus premium so we are paying a bit more since we don't have the choice to choose a lower tier.

We upgrade regularly and are on the latest version of the solution. I'm not sure of the version number. We use it both on-premises and cloud. 

I'd rate the solution nine out of ten. It's a fine solution. 

We use SOTI MobiControl for managing Android device management.

SOTI MobiControl's user interface is very tough to handle and should be made more user-friendly.

I have been using SOTI MobiControl for a couple of months.

SOTI MobiControl is a stable solution.

Around 25 users use SOTI MobiControl in our organization.

I rate SOTI MobiControl a five out of ten for scalability.

SOTI MobiControl's initial setup is a little bit complex, and we have a lot of missing options in them.

SOTI MobiControl is a cheap solution. You have to pay a yearly licensing fee for SOTI MobiControl.

I would recommend SOTI MobiControl for less number of users and less use cases.

SOTI MobiControl has a lot of dependencies, and we need manpower to manage the solution.

Overall, I rate SOTI MobiControl a five out of ten.

We are a solution provider, and we provide the SOTI solution for our customers. We have around 40,000 devices deployed on it. Normally, it is deployed on-cloud, but we also have some on-premises implementations.

It is mainly used for supervising devices such as Android and Windows mobile devices. It is used for asset management and configuration management as well as for authorizing the use of specific software in a device.

All features are useful. It is useful for preventing the use of unauthorized software on corporate-owned devices. It provides an option to lock the devices and specify authorized or not software. The device configuration is then used under the supervision of the device admin.

The pricing policy of SOTI is not stable. You buy it today at one price, and the following year, it becomes something like 5% or 7% higher.

From my point of view, SOTI is a little bit weak in terms of implementation on the new Windows 10 devices, and they have to work on this. 

It can't compete with Intune and other solutions when it comes to Windows implementation. It's work well with iOS and Android. 

We have five years of experience with this solution.

The platform is stable. There are no issues with the stability of the platform.

It is scalable. We are satisfied with its scalability because we can start at 100 devices. I have some customers who have 10 or 15 times more devices over time, and the platform is responding quite well. The service behind is on the cloud, and it is quite good.

When you subscribe to enterprise support or high-level support, they respond well.

The initial setup is easy for us because we have a specialist engineer. Otherwise, it is not so user friendly. You need an experienced engineer and some knowledge to deploy this solution, especially if it is a complex configuration.

Its pricing policy is not stable. The licensing is on a one-yearly, two-yearly, or three-yearly basis. There is no monthly fee.

I would recommend this solution. We are a solution provider, and we recommend the SOTI solution each time we have a request. It is a stable product, and there is no real technical issue.

I would rate SOTI MobiControl a seven out of ten.

Easily one of the most valuable features is the ability to give remote control support to Samsung Devices from Android version 2.3.6 and up. The Application Catalogue for deploying Google Play and Enterprise Apps is also excellent, as well as the secure content library for distributing files to devices in a secure manner. The ability to also remotely and silently install apps on mass to a device fleet is a great way of maintaining core app consistency and version control.

SOTI MobiControl has greatly benefited the Information Services department of our organisation, as well as the users of the device. The Remote Control feature for our Samsung Android devices has allowed us to greatly improve resolution times for users having technical issues in the field (a lot of our employees work remotely and visiting head office can sometimes be a multiple day trip). It also allows us to monitor the fleet and alert us to any situations that can potentially cause a security or privacy issue. It also has allowed our staff to stop using the devices as a simple phone call and email device and allow them to take on more and more of their work using this device by allowing us to distribute internally developed productivity apps and enabling them to access files, forms, policies and procedures through the Content Library.

SOTI MobiControl can improve itself in its Reporting module, as while it has a lot of pre-built reports, making custom reports can be quite cumbersome and the addition of a Report Building wizard would be ideal. It also lacks App Containerization features that other EMM and MDM solutions offer. Also, currently if you want to push out a new version of an App, you need to create a new App Deployment rule, as it gives no ability for you to change an existing rule to push out a new APK file.

I have used this product from version 6 to its current version 11 -- for 4 years.

We did not encounter any issues with deployment; it is a simple and easy process to get started with this product. Even with scaling the solution up as our fleet grew, we did not encounter any major issues with migrating the deployment to new servers or databases.

We have only encountered minor stability issues. When we have, SOTI support was able to resolve these quickly.

We have only recently encountered scalability issues with our current deployment outgrowing the Database server’s performance. One piece of advice is that once you get over about 1000 devices deployed, invest in a dedicated SQL server for this product.

Customer Service has been great, it is easy to get in contact with SOTI for questions or issues, and our Australian account manager has always been easy to get in contact with.

Technical support has been great; we have a primary contact dedicated to us in the Australian office, as well as access to the rest of their support teams. Any technical issues or enquiries usually get a response and reaction from SOTI either same business day or next business day.

This has been the only Mobile Device Management solution that our organisation has deployed to date.

Setup was very straightforward. The installer scales quite easily to allowing you to install everything on a single box, or splitting the roles among various servers for high-availability. The most complex part of setup was configuring all the firewall rules for Device Agent communication and web portal access.

We deployed the product with an in-house team, but on occasion would use the vendor team for assistance with steps.

Original setup cost for this device was $24,000 AUD initially with software assurance and support on annual renewal. It has now grown with our devices to around $80,000 AUD annually, leaving at it costing us $220 AUD a day to run.

MobiControl was initially used by the South Australian company before it merged with the national organisation. When we were looking for a National solution, we evaluated Dell’s K3000, AirWatch, MobileIron and SOTI MobiControl. SOTI MobiControl was the clear choice for us as a non-for-profit, as they presented us with a very competitive price and the superior Remote Control functionality allowed us to provide support to our 4 metro and 30+ country bases from central sites much more easily and with a smaller team.

The advice I can give you if you are looking into deploying MobiControl is to have a look at the functionality you need. SOTI MobiControl is one of the clear leaders of Android, with their Android+ technology supporting Samsung, LG and other major vendors, so as a person with a majority iOS fleet, you may find other MDM’s do the same things. If you are a predominately Android shop, this product is the clear choice, as SOTI is one of the major innovators with MDM’s for Android. It had support for SAFE and KNOX technologies with Samsung for example well before the other MDM providers did.

Our primary use case is version control. A secondary use case would be remote support.

What's really nice about SOTI is that I'm able to push out updates through the devices all over. We have plants here, where I'm located, in Perris, California. We also have plants up north in Modesto and Fresno, and they all have the solution. I'm able to create new software updates here and push them out to people all across California. 

As far as for remote support, anyone from here or any of our other plants can call me, and I can remote directly onto the device and see what's going on.

It saves a lot of time. Before, when I had any official updates, I'd have to collect all of the hardware and physically plug each one of them in and copy over a file to each one of them. As soon as we got this, it saved me a ton of time on that. Now, I don't even have to collect any of the devices. I can just push out updates and continue working. That's pretty awesome.

• It allows you to remote onto the devices. That's really cool.
• Also, using SOTI MobiControl for file sync purposes. I've really enjoyed the use of the file sync when I'm administrating version control in my program.

If the interface was a little bit more intuitive, more easily allowed me to get to where I want to be, that would be a little bit nicer, as far as the file sync goes.

I think there's a lot more functionality to this that I'm not utilizing. I wasn't really given extensive training on the product. I'm using it for just what I need it for, but there's probably a lot more than I could use it for. So more training from the account management team or Professional Services, so that I knew exactly what the functionalities are and the scope of what the solution could bring to us, would be helpful.

There was a time, for a couple of weeks, maybe a month, that I wasn't able to use SOTI Assist. I'm not sure why. When I tried using it again, more recently, it was working. That was the only issue I ever had. It's been very stable.

It's super-scalable. We started here in Perris with the phones that we're using, and I was able to role this out to two more divisions and it was no issue at all. It was pretty much the same thing: "Assembly-line" them through; got them set up. The app automatically pushed out to all the devices so I didn't have to mess with anything on the device at all. I just went and dropped off the devices, did some training, and they were good to go.

I believe I did reach out to them once. They got to it quickly and resolved my issue.

It was pretty straightforward. Our administrator set up the local server that would run SOTI, and getting all the devices configured was super-easy. The setup went really well.

To get all the devices set up didn't take very long at all. In total we have 60 devices. It took an hour-and-a-half to do all of them.

Our implementation strategy was like an assembly line. I wrote down the last four digits in the serial number, and then as I edited each device, I input the type of device with the serial number, and then just dragged the file onto it.

It's really a time-saver. It allows our plant to keep moving. If we have an issue, I don't have to recall all the devices. It allows things to keep flowing, whereas before, everything had to stop, wasting time and money.

I thought pricing was kind of high, but I believe that SOTI is probably the best out there for this type of software, so there's not much I can do about that.

The licensing is annual, per device.

I tried a bunch of things but there was nothing that really worked the way SOTI does. I don't remember any of the names, but they weren't that good.

If you're looking for some software where you can manage a large deployment of hardware, and then you would be able to have remote access, I don't really think that there's anything else out there that's like SOTI. As far as advice goes, work with support. I'm pretty sure you can get done anything you need done, with this software.

In terms of users, it's just me right now. I use it for version control and sometimes I send out messages to the users, to keep track of devices, as well; and for remoting in. That's pretty much it. It's just me. I also take care of any maintenance issues.

We don't have plans to increase its usage at this point. We have everything deployed that we need with it. If we ever have more divisions or we get a new device, of course I would use it then, but there are no plans for a major extension right now.

I would rate it at about nine out of ten. It's pretty solid. The interface is decent. If it was a little bit more intuitive, I'd probably give it a ten. Other than that, it works well for what I need it for.

I am a distributor of SOTI in Hong Kong.

This solution is most suitable for government companies.

SOTI is good for medium to large-sized companies. In Hong Kong, we have so many customers that the smallest customer in Hong Kong has about 10 users, and our largest customer has more than 32,000 devices.

One of the customers that we support is in the government sector. They are using Workspace ONE for 8,000 devices.

We mainly give them support on the MDM for Workspace ONE.

The keywords menu is better than other MDM. They have an Out of Contact policy, which other MDMs don't have.

The SOTI system architecture and requirements are more simple compared to Workspace ONE.

They have a script engine that's very good for engineer support.

They have legacy design architecture, and sometimes the support isn't helpful.

Sometimes the innovative features are very difficult.

I have worked with SOTO MobiControl for 13 years.

I would rate the stability as eight out of ten.

If a customer goes directly to SOTI support, sometimes they can't solve the problem immediately. Usually in Hong Kong, we do the first tier of support for all of our customers.

The deployment process is simple because the legacy interface is easy to understand and easier to use than Workspace ONE. The SOTI Next-Generation UI is just like Workspace ONE, so sometimes it's difficult to use.

SOTI is changing from the classic user interface to a more modern type of user interface, which is more difficult to use.

It's a little bit expensive. The Hong Kong government has a perpetual license for SOTI rather than a subscription.

I would rate this solution as eight out of ten.

My advice is to find the right consultant.