SOTI MobiControl Reviews

We use the product to request location tracking. Customers require the ability to track their devices and monitor activities. Additionally, they often request specific reports. In cases where custom reports are needed, we coordinate with the support team to generate them.

The most valuable features of SOTI MobiControl include location tracking, geofencing, remote device control, and SOTI self-service mobile browsers. 

Improving the reporting section would be beneficial for enhancing the product's overall functionality. As the application undergoes continuous development and follows a roadmap, we can anticipate including new features in future releases.

We have been using SOTI MobiControl for three to four months.

The product is highly stable. I rate the stability a ten out of ten.

It offers high scalability, making it suitable for businesses. It is a user-friendly and excellent product for managing mobile devices.

The technical support team resolves the issues daily and provides continuous support.

The initial setup of MobiControl was straightforward. After receiving our initial information, we coordinated with the support team, who promptly set up the cloud-based server. They provided us with login credentials, allowing us to access the console and perform the initial configuration effortlessly.

The deployment typically takes around five to six hours to complete. However, the duration may vary depending on the customer's specific requirements. Our usual deployment process involves collaboration between our sales team and the customer. After receiving the license, we will communicate with the customer to schedule a configuration session. During this session, we work closely with the customer to complete the necessary setup and customization.

I rate the process a ten out of ten.

MobiControl is a fully cloud-based solution. We create policies in the console and enroll devices according to requests and requirements.

SOTI offers enhanced mobile device security by allowing customers to track their devices and providing antivirus protection alongside DB Defender. Additionally, it includes web URL filtering, enabling customization of security measures based on specific requirements.

It is highly effective for mobile device management in the field—the solution functions efficiently.

The remote control feature has significantly impacted support operations for our customers. The in-house IT team utilizes this feature to identify and troubleshoot issues with the devices efficiently.

The location tracking feature has provided numerous benefits for our customers' organizations. With MobiControl, users can track their devices in real-time, ensuring accountability and preventing misuse of company resources.

Integrating SOTI Mobile Control with our customers' existing IT infrastructures and systems is straightforward. No major configurations are required, making the process seamless. MobiControl can easily adapt to any existing system without encountering any issues. 

I recommend converting or purchasing non-supporting devices so the company can work with MobiControl. I rate it a ten.

There are multi-purpose in which we are using SOTI MobiControl. We have barcode scanners and internet devices that are all running Windows. We have a lot of E-devices that we are using SOTI MobiControl for.

The SOTI MobiControl Assist tool is very good for remote controlling devices for troubleshooting. SOTI MobiControl is very helpful.

SOTI MobiControl could improve by being more user-friendly.

I have been using SOTI MobiControl for approximately five years.

SOTI MobiControl has been stable.

I have found SOTI MobiControl a scalable solution.

We have approximately 1300 users using this solution in my organization.

We have no plans to increase the use of the solution. However, this depends on the clients.

The support is very good from SOTI MobiControl. They have good knowledge and are quick to respond.

The installation of SOTI MobiControl is straightforward. However, it can take approximately one hour because you have to create multiple rules and other policies more many devices.

I am able to do the implementation myself.

The deployment of SOTI MobiControl requires only one person and the maintenance of the number of people required depends on shift coverage and some other factors, typically one or two persons are enough to manage SOTI MobiControl.

We have annual licenses to use this solution.

If a company wants to manage the devices in their stores or industry then SOTI MobiControl would be a good choice.

I rate SOTI MobiControl a nine out of ten.

We are a reseller as well as a user of this solution.

It is very reliable, and their support is excellent.

Its user interface needs to be improved.

I have been using this solution for seven years.

It is very stable and very reliable.

I would rate their support as excellent. I would rate them a ten out of ten. 

Positive

It is a matter of hours. It is done within a day, and then it is handled mostly by SOTI or the manufacturer, whatever you want to call them.

We did it ourselves. We are the integrator and the consultants in this matter, but we have our own cloud.

I would rate it an eight out of 10 because there is still some room for improvement, mainly for the user interface.

We can use the solution for everything. We are compliant with everything - whether it's MDM, EMM, EUM, whether it's for managing applications, concepts, access, et cetera. SOTI Mobicontrol has a part of the answer for all of these requirements.

Mobicontrol offers hundreds, if not thousands, of features on the same platform. Everything is available and on the platform and covers so many possible use cases. 

Mobicontrol is a very large platform for managing devices. It's cross-platform, and therefore you can use it with everything from Android to Windows Mobile, to Linux, to IoT, et cetera. We can manage everything with ease. 

There is remote control capability, which is very straightforward and you can access it without any configuration. We have hardware control over the device as if it's in the palm of your hands. 

You have different options for application deployments, whether it's directly using a package from the Play Store, or from the App Store.

The installation is very straightforward.

The platform is very user friendly. It's the best user experience there is on the market at this moment. That's my understanding based on the feedback I get from our customers here in the region. We had many customers using other solutions and they switched to SOTI Mobicontrol.

There are complexities around networking and how to configure Mobicontrol into a network with the security requirements, et cetera.

SOTI is currently making changes to the platform to simplify it further for an even better user experience.

It would be helpful if the product offered more integration and more features around the iOS and macOS platforms.

I've been dealing with the solution since 2016. It's been about 4 years at this point. It's been a while.

The solution is very stable. From my side, I haven't heard of clients having any issues. It's reliable.

Whether the client chooses a cloud or on-premises deployment model, they can scale it. That is not a problem at all.

Worldwide, the solution has more than 20,000 users.

Technical support is worldwide and is available 24/7. It's available in all regions and in different languages. We have also different options, such as standard support or enterprise support with a technical account manager. Each customer can choose the options that best fit their requirements. So far, we've been satisfied with the level of service on offer.

The installation is very straight forward if it's on-premises. Many customers are doing the installation by themselves due to the fact that it is so easy. The complex part is more about networking and how they can configure Mobicontrol in their network with the security requirements and everything. However, if you are talking about the installation itself, it's straightforward.

If we have all the different teams available, for example, for security and infrastructure, we can deploy this solution in one day. It really depends, as in some structures we need a security team just to open a network. It can take days, or hours to confirm and validate this point. It really depends on the customer and its structure. However, if we have everything available, all ports open, we have the infrastructure available for it, we can do this in one day at most.

Usually, there is one person from the SOTI side that can assist.

If a customer would like, they can have an engineer from SOTI assist in the implementation process.

The licensing works on a subscription basis.

I'm a representative of SOTI Mobicontrol in my region. I'm representing the sales engineering departments in the region, in Africa.

We use both cloud and on-premises deployment models.

I would recommend the solution to other organizations.

Overall, I would rate the solution at a nine out of ten.

We manage approximately 200 devices that are used in inventory management. This includes RF guns, as well as small tablets where you can capture signatures.

The most valuable features are remote control and geo-fencing.

The interface is user-friendly, once you get used to it.

Adding more features for iOS devices would be an improvement.

I found that there's a learning curve to kind of poke around and get used to the dashboard. Otherwise, it is pretty user-friendly.

WE have been using SOTI MobiControl for five years.

We have had some bugs in the time that we have used it, but their support group has been helpful in resolving some of those issues.

We have grown over time. Initially, we had maybe 100 licenses, and we have grown to 250 licenses. I think that next year, we'll probably reach 400 licenses. 

We have a couple of dozen people who use it.

Technical support is great, and we have found them to be helpful.

The initial setup is straightforward. It took three or four months to deploy.

Our deployment was completed by an in-house team.

We have always evaluated other options just to see how other people are using SOTI and MobiControl, as well as to see what's new out there. There is always a question of whether we should stick with it, or should we be looking at something else.

Overall, this is a good product and I recommend it.

I would rate this solution an eight out of ten.

Our primary use case is to build patch management to use one particular tool. We can do auto patch updates using SOTI. SOTI has been well placed in terms of the number of endpoints it can handle. 

In terms of the migration from AirWatch to SOTI, we had a specific use case to migrate. If there was already an existing setup on VMware Workspace ONE AirWatch, we had to figure out how to set it up or realign it on SOTI. It is a good feature but still needs to be improved in terms of the number of new devices to which it can reconfigure.

There is a limitation if you want to migrate from the AirWatch to SOTI.

I have been using SOTI MobiControl for a year.

SOTI is both stable and scalable. We use it for 7,000 iPads. 

SOTI has good technical support. They have offices with Canada-based companies and offices across different geographies. So their support is spaced out in different time zones.  

We will continue to use SOTI because the cost is cheaper than VMware Workspace ONE AirWatch.

I would recommend SOTI. 

I would rate it an eight out of ten. In the next release, they should make it easier to migrate. 

This solution is installed on all of our devices in the current work-from-home scenario.

The most valuable features are visibility and remote access.

There is a built-in antivirus, although it is not currently available for Windows.

Hopefully, the anti-virus will be available for Windows in the future.

There is room for improvement when it comes to the ability to customize devices and choosing what information goes onto them.

We are currently evaluating SOTI MobiControl as a proof of concept.

This is a pretty stable product.

The scalability is good. Everybody in our company will be using it, which is a couple of hundred people.

We have had experience with technical support and we are satisfied with it.

This is the first product of this type that we have used.

The initial setup is fairly simple. It took us about two weeks to develop a package and roll it out to a set number of devices.

We completed our deployment through an integrator.

There is a team of three of us who are responsible for maintenance.

There are no costs in addition to the standard licensing fees.

We looked at the other offerings that were on the market and chose this one for our proof of concept. We chose it because it is a standalone product and it seems better in terms of granularity. We are happy with it and plan to expand our usage.

Overall, this is a pretty good product and I like that it is standalone. When you look at other offerings from vendors such as Microsoft and Google, they are built-in. This might initially appear cheaper but they lack a little bit in terms of granularity.

I would rate this solution an eight out of ten.

In Hong Kong, we are the distributor for the government sector. We implement it on premise and in the cloud. 

The menu is very user-friendly. SOTI helps manage special purpose devices for security. 

The quality of the support service is poor. The headquarters are not very responsive. Additionally, the actual quality of the software has its drawbacks.

The product is stable. But, nowadays the Android and iOS upgrades are many times a month, and it appears to be a chasing game for both the EMM and the Western manufacturer. 

Our biggest user now has 6,000 customers. 

The tech support is not helpful. 

The setup was straightforward because the systems architecht is simple compared to other solutions like VMware Airwatch.

We looked at Samsung Knox and VMware Airwatch solutions.

My advice is that SOTI is not a good choice for a BYOD solution. Furthermore, the solution needs to add a software container.