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it_user166965 - PeerSpot reviewer
Business Manager with 51-200 employees
Vendor
The usability of the platform is a valuable feature. Support for Windows Phone 8.1 is needed however.

What is most valuable?

  • Usability of the platform
  • Integration with special APIS for Android.
  • Remote Control in Android +
  • Scripts and Packages
  • Remote view for iOs
  • Adhoc Reports

How has it helped my organization?

  • Update of the apps using silence installation
  • Applying policies that makes up the productivity of the users
  • Share documents
  • Locate devices.

What needs improvement?

  • Support for Windows Phone 8.1
  • Improve time to market

For how long have I used the solution?

3 years.

Buyer's Guide
SOTI MobiControl
January 2025
Learn what your peers think about SOTI MobiControl. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

Customer Service:

Very good.

Technical Support:

Very Good.

Which solution did I use previously and why did I switch?

No.

What about the implementation team?

Through a vendor team. Very Good

What was our ROI?

The ROI is US$4 for each US$1 invested.

What's my experience with pricing, setup cost, and licensing?

The original setup cost was US$3K on training, licenses and hosting.

The day to day cost its around US$2.5 per device monthly.

Which other solutions did I evaluate?

We evaluated, 3 years ago, Afaria, Airwatch and Soti. Soti had an excellent relation between price and quality.

What other advice do I have?

Understand the devices that can support Android or Android Plus. There are devices that are present in our market but not in the North American, so the support for some Android devices sometimes are poor.

After that, the relation price - quality should be your next decision maker, including the support that the manufacturer can provide you.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Admin at blogs.inc
User
I like that it has the ability to lock the device

What is our primary use case?

To secure mobile devices.

How has it helped my organization?

It's simple to use.

What is most valuable?

Locking the device.

What needs improvement?

Identity integration.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SOTI MobiControl
January 2025
Learn what your peers think about SOTI MobiControl. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
it_user692271 - PeerSpot reviewer
Business Manager
Vendor
Valuable features include remote control, telecom expense, scripts, and packages.

What is most valuable?

I find the following features most valuable: remote control, telecom expense, scripts and packages, tracking, geofences, and reports.

How has it helped my organization?

The remote control, force kiosk mode, and force GPS mode have benefited the sales force. The geofence in the warehouse has also been helpful.

What needs improvement?

I recommend adding MAC administration.

For how long have I used the solution?

I have used this solution for four years.

What do I think about the stability of the solution?

I have had issues with new Android devices that are not certified in our region (South America). It takes a long time to get all of the features.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

I would give technical support a rating of 9/10.

Which solution did I use previously and why did I switch?

I used MaaS360. I switched to get better features for iOS and more stability for non-brand Android devices.

How was the initial setup?

The initial setup was very easy.

What's my experience with pricing, setup cost, and licensing?

I prefer the cloud option. The cloud team is always alert.

Which other solutions did I evaluate?

I evaluated MobileIron. I decided against it because the sales team was very slow and did not answer me.

What other advice do I have?

Try the free trial. If you want total control over the device, then this solution is a good option.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2312649 - PeerSpot reviewer
Associate Engineer - Infrastructure and Platforms at a tech consulting company with 501-1,000 employees
Real User
Top 20
Stable product with a simple setup process
Pros and Cons
  • "The product provides us with information about the incidents. It helped us block specific devices remotely."
  • "The product’s features for managing Windows devices need improvement."

What is our primary use case?

We use SOTI MobiControl for mobile device management for Android, Windows, and other platforms.

What is most valuable?

The product provides us with information about the incidents. It helped us block specific devices remotely.

What needs improvement?

The product’s features for managing Windows devices need improvement.

For how long have I used the solution?

We have been using SOTI MobiControl for four to five months.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It is a scalable product; We have 1400 licenses for it.

Which solution did I use previously and why did I switch?

We are working with VMware and Intune as well. In comparison, SOTI MobiControl has better features for identifying the devices' battery levels.

How was the initial setup?

The initial setup process is simple. It involves generating a QR code as an admin and having users scan it to enroll their devices. We can manage devices through hardware control settings.

What's my experience with pricing, setup cost, and licensing?

The product is less expensive than Intune.

What other advice do I have?

I rate SOTI MobiControl an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Norman Chan - PeerSpot reviewer
Team Leader of the Mobile Solution at UDS Data Systems Limited
Reseller
Top 10
It has a user-friendly menu and provides special purpose delivery of security
Pros and Cons
  • "It has a user-friendly menu that helps manage special purpose devices for security."
  • "The quality of the support service is poor. The headquarters are not very responsive. And, the actual quality of the software has its drawbacks."

What is our primary use case?

In Hong Kong, we are the distributor for the government sector. We implement it on premise and in the cloud. 

What is most valuable?

The menu is very user-friendly. SOTI helps manage special purpose devices for security. 

What needs improvement?

The quality of the support service is poor. The headquarters are not very responsive. Additionally, the actual quality of the software has its drawbacks.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The product is stable. But, nowadays the Android and iOS upgrades are many times a month, and it appears to be a chasing game for both the EMM and the Western manufacturer. 

What do I think about the scalability of the solution?

Our biggest user now has 6,000 customers. 

How are customer service and technical support?

The tech support is not helpful. 

How was the initial setup?

The setup was straightforward because the systems architecht is simple compared to other solutions like VMware Airwatch.

Which other solutions did I evaluate?

We looked at Samsung Knox and VMware Airwatch solutions.

What other advice do I have?

My advice is that SOTI is not a good choice for a BYOD solution. Furthermore, the solution needs to add a software container. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
it_user692283 - PeerSpot reviewer
Mobile Device Management at a transportation company with 10,001+ employees
Vendor
The ability to remote into the devices is the most valuable feature. It could not handle any device updates sent out from vendors.

What is most valuable?

Device location and the ability to remote into the devices is the most valuable feature.

What needs improvement?

Reporting!!!

For how long have I used the solution?

I have been using MobiControl for two years.

What do I think about the stability of the solution?

It could not handle any device updates sent out from vendors (Verizon, ATT, et al.).

What do I think about the scalability of the solution?

We have not had scalability issues.

How are customer service and technical support?

I give support 1/10.

Which solution did I use previously and why did I switch?

We were using Blackberry Enterprise Server. We moved to Soti to include our radio devices which it handles well.

Which other solutions did I evaluate?

Since this was mostly for the radio devices, I wasn't part of that evaluation, but yes there was some evaluation of other options done.

What other advice do I have?

It is good for radio devices ONLY. Do NOT consider SOTI for iPhones, Androids and other smartphones.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer993246 - PeerSpot reviewer
Systems Engineer at a tech services company with 51-200 employees
Reseller
Very reliable, excellent support, and easy to deploy
Pros and Cons
  • "It is very reliable, and their support is excellent."
  • "Its user interface needs to be improved."

What is our primary use case?

We are a reseller as well as a user of this solution.

What is most valuable?

It is very reliable, and their support is excellent.

What needs improvement?

Its user interface needs to be improved.

For how long have I used the solution?

I have been using this solution for seven years.

What do I think about the stability of the solution?

It is very stable and very reliable.

How are customer service and support?

I would rate their support as excellent. I would rate them a ten out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

It is a matter of hours. It is done within a day, and then it is handled mostly by SOTI or the manufacturer, whatever you want to call them.

What about the implementation team?

We did it ourselves. We are the integrator and the consultants in this matter, but we have our own cloud.

What other advice do I have?

I would rate it an eight out of 10 because there is still some room for improvement, mainly for the user interface.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Download our free SOTI MobiControl Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free SOTI MobiControl Report and get advice and tips from experienced pros sharing their opinions.