SOTI MobiControl Reviews

Remote Control Devices, Creation of Packages, Deployment Rules, Setting devices Timezones/policies etc.

Using SOTI Mobicontrol we have been able to install and upgrade the Mobile application on 1600+ devices in the field. This is a huge task in terms of good efficiency.

More detailed documentation is needed for the product and its features and dependencies.

Two years.

Yes, there were issues in setting up and configuring SOTI Mobicontrol at our site.

Yes, We used an older version of SOTI MobiControl v4.1 and sometimes it becomes unresponsive considering the huge number of devices. Also if the rules are applied to a larger number of devices the system becomes unstable.

Haven't tried scaling up.

Customer service is good but there is lack of technical support for older versions. For every fix that we asked, they suggested to upgrade the system to their latest version of SOTI Mobicontrol.

Average.

No.

Initial setup was complex for us as we wanted to upgrade from an older version V4.1 to Version 9 or 10 or later. We have 1600+ devices that were to be upgraded to new server and device agent. But even after multiple rounds of calls with SOTI Support they were still unable to upgrade correctly. They suggested to install a new version instead of upgrade and then move the devices. This is not an easy task and we are still on old version 4.1 of SOTI Mobicontrol.

We used In-house team to setup along with SOTI Tech Support.

No.

The product is good and is stable and I would recommend it to new customers. But you should have the correct setup and configuration of this product. If you make any mistakes during setup then it may not be easily corrected once you start managing devices in production. If you are looking for an upgrade from an older version to a new version then it can be very challenging.

We use it for MDM.

I can't speak to any improvements to my organization right now because I don't have a functioning MDM. None of my devices are able to pull down applications. I'm at a standstill.

I do use the whitelist and blacklist. The admin part, where I'm adding users, is not too bad. It's easy enough to use.

We would use Lockdown if someone lost their iPad. Fortunately, no one has lost one lately.

The main feature that we would like to have with Soti is the ability to push an iOS update without having people come to my office. That is the main reason why we went with Soti. And that feature is not working on my version.

There's room for improvement. There are some other little features that would be nice to have, like being able to just have it play a tone. For example, if you misplaced your iPad somewhere in the room, it should be able to play a tone. 

They could organize the software a little bit better, where you access things on the console. It seems like I have to click in three different places in order to get it to go to one area. I should be able to access pretty much any point of the server, whatever I need to touch, from a panel, without having to go click on a menu, then click on the profiles, then click over on Server and go back up to the top and click on the type of device that I have, just to get my applications to show. It would be nicer if it were a little bit smoother.

I wish I had the ability to select an app singly and install or refresh it, instead of having to go into the application controls and assign it to a group. I wish there was a spot that listed all my applications. I could go into a single one and refresh or update. It's not very easily accessible, per application. You go in and you have to create a rule and in that rule you list all of the applications you want in there, and that's really your only access point to it. I don't even know, a lot of times, if there's an update available for it because I can't just go into that one application and see.

I don't find it very stable right now at all. I can't install apps on my devices. That fails. I was having issues with the profiles at one point. The iOS update is not able to be pushed down automatically. Every other day is just another problem.

I think it could handle a bit if it worked right.

Tech support is a hit or miss. You have to go in under the general support and you get a low-level person and I don't know if all of them understand the product very well. I have spent hours on the phone with them.

We were using another MDM called ManageEngine and we switched because we liked some of the features that Soti offered us, but they're not working right now.

The initial setup was definitely a little more complex. We're using the on-premise version, and to get it to work behind our firewalls was a little bit tricky. I am still basically in the process of deploying. I have about 20 devices on it and, as I said, at this point, my server is broken and I've been waiting for a technician to help. He's scheduled to help shortly.

It's been an ongoing process for at least three weeks and every day I'm running into different issues and it's frustrating.

We purchased the software through their sales department and they did not give me a consultant or someone to help with the install.

We probably wouldn't see the savings until everyone is actually on the MDM. We were hoping that we wouldn't have to have people come in for us to push out apps or iOS updates. But I do have to have them come in at the moment to switch from the current MDM to this one. It will be a little while until we see any type of savings.

The solution that we were using costs less, but it didn't offer as much as Soti. It's comparable if you look at it over the five-year term.

We evaluated MaaS360 by IBM. We also looked at SmartMDM. The other option that we liked that Soti has is their VPN on Demand. That actually worked the way we needed it to, where our current one doesn't.

My advice would depend on which version you're buying. If you're buying the standalone and you're running into the same problems that I have, then stay away. But if the cloud version is working, fine. We were told that the standalone is exactly the same as the cloud version but I am not seeing that.

The Kiosk mode has only allowed me to do one app and I have too many apps for that. I really haven't used the share mode very much. Their technicians used it and it was neat to see. I don't use the real-time location services that much because if the person's iPad is not unlocked, it doesn't register. That's a limitation for every MDM because Apple doesn't allow them to have that control.

The solution hasn't helped me with downtime. I have three devices that I have no apps on them and I can't give them back to my executives without the apps on them. The downtime on those three has been some days.

I have about 100 devices that I want to put on it. Their users' roles are field techs that are out in the field talking to our retailers and then there are our executives. We don't have any plans on increasing it because there's no need for more devices in our company. I'm the only one who is deploying it.

Right now I'm pretty frustrated with them, so I'm rating it a four out of ten. They can make it up to me by giving me a single point of contact until I am up and running smoothly. I have two cases right now and I have two different technicians on it. That doesn't make sense.

We use SOTI MobiControl for mobile device management for Android, Windows, and other platforms.

The product provides us with information about the incidents. It helped us block specific devices remotely.

The product’s features for managing Windows devices need improvement.

We have been using SOTI MobiControl for four to five months.

It is a stable product.

It is a scalable product; We have 1400 licenses for it.

We are working with VMware and Intune as well. In comparison, SOTI MobiControl has better features for identifying the devices' battery levels.

The initial setup process is simple. It involves generating a QR code as an admin and having users scan it to enroll their devices. We can manage devices through hardware control settings.

The product is less expensive than Intune.

I rate SOTI MobiControl an eight out of ten.

I find the following features most valuable: remote control, telecom expense, scripts and packages, tracking, geofences, and reports.

The remote control, force kiosk mode, and force GPS mode have benefited the sales force. The geofence in the warehouse has also been helpful.

I recommend adding MAC administration.

I have used this solution for four years.

I have had issues with new Android devices that are not certified in our region (South America). It takes a long time to get all of the features.

I did not encounter any issues with scalability.

I would give technical support a rating of 9/10.

I used MaaS360. I switched to get better features for iOS and more stability for non-brand Android devices.

The initial setup was very easy.

I prefer the cloud option. The cloud team is always alert.

I evaluated MobileIron. I decided against it because the sales team was very slow and did not answer me.

Try the free trial. If you want total control over the device, then this solution is a good option.

In Hong Kong, we are the distributor for the government sector. We implement it on premise and in the cloud. 

The menu is very user-friendly. SOTI helps manage special purpose devices for security. 

The quality of the support service is poor. The headquarters are not very responsive. Additionally, the actual quality of the software has its drawbacks.

The product is stable. But, nowadays the Android and iOS upgrades are many times a month, and it appears to be a chasing game for both the EMM and the Western manufacturer. 

Our biggest user now has 6,000 customers. 

The tech support is not helpful. 

The setup was straightforward because the systems architecht is simple compared to other solutions like VMware Airwatch.

We looked at Samsung Knox and VMware Airwatch solutions.

My advice is that SOTI is not a good choice for a BYOD solution. Furthermore, the solution needs to add a software container. 

Device location and the ability to remote into the devices is the most valuable feature.

Reporting!!!

I have been using MobiControl for two years.

It could not handle any device updates sent out from vendors (Verizon, ATT, et al.).

We have not had scalability issues.

I give support 1/10.

We were using Blackberry Enterprise Server. We moved to Soti to include our radio devices which it handles well.

Since this was mostly for the radio devices, I wasn't part of that evaluation, but yes there was some evaluation of other options done.

It is good for radio devices ONLY. Do NOT consider SOTI for iPhones, Androids and other smartphones.

We are a reseller as well as a user of this solution.

It is very reliable, and their support is excellent.

Its user interface needs to be improved.

I have been using this solution for seven years.

It is very stable and very reliable.

I would rate their support as excellent. I would rate them a ten out of ten. 

Positive

It is a matter of hours. It is done within a day, and then it is handled mostly by SOTI or the manufacturer, whatever you want to call them.

We did it ourselves. We are the integrator and the consultants in this matter, but we have our own cloud.

I would rate it an eight out of 10 because there is still some room for improvement, mainly for the user interface.