SOTI MobiControl Reviews

We can use the solution for everything. We are compliant with everything - whether it's MDM, EMM, EUM, whether it's for managing applications, concepts, access, et cetera. SOTI Mobicontrol has a part of the answer for all of these requirements.

Mobicontrol offers hundreds, if not thousands, of features on the same platform. Everything is available and on the platform and covers so many possible use cases. 

Mobicontrol is a very large platform for managing devices. It's cross-platform, and therefore you can use it with everything from Android to Windows Mobile, to Linux, to IoT, et cetera. We can manage everything with ease. 

There is remote control capability, which is very straightforward and you can access it without any configuration. We have hardware control over the device as if it's in the palm of your hands. 

You have different options for application deployments, whether it's directly using a package from the Play Store, or from the App Store.

The installation is very straightforward.

The platform is very user friendly. It's the best user experience there is on the market at this moment. That's my understanding based on the feedback I get from our customers here in the region. We had many customers using other solutions and they switched to SOTI Mobicontrol.

There are complexities around networking and how to configure Mobicontrol into a network with the security requirements, et cetera.

SOTI is currently making changes to the platform to simplify it further for an even better user experience.

It would be helpful if the product offered more integration and more features around the iOS and macOS platforms.

I've been dealing with the solution since 2016. It's been about 4 years at this point. It's been a while.

The solution is very stable. From my side, I haven't heard of clients having any issues. It's reliable.

Whether the client chooses a cloud or on-premises deployment model, they can scale it. That is not a problem at all.

Worldwide, the solution has more than 20,000 users.

Technical support is worldwide and is available 24/7. It's available in all regions and in different languages. We have also different options, such as standard support or enterprise support with a technical account manager. Each customer can choose the options that best fit their requirements. So far, we've been satisfied with the level of service on offer.

The installation is very straight forward if it's on-premises. Many customers are doing the installation by themselves due to the fact that it is so easy. The complex part is more about networking and how they can configure Mobicontrol in their network with the security requirements and everything. However, if you are talking about the installation itself, it's straightforward.

If we have all the different teams available, for example, for security and infrastructure, we can deploy this solution in one day. It really depends, as in some structures we need a security team just to open a network. It can take days, or hours to confirm and validate this point. It really depends on the customer and its structure. However, if we have everything available, all ports open, we have the infrastructure available for it, we can do this in one day at most.

Usually, there is one person from the SOTI side that can assist.

If a customer would like, they can have an engineer from SOTI assist in the implementation process.

The licensing works on a subscription basis.

I'm a representative of SOTI Mobicontrol in my region. I'm representing the sales engineering departments in the region, in Africa.

We use both cloud and on-premises deployment models.

I would recommend the solution to other organizations.

Overall, I would rate the solution at a nine out of ten.

We manage approximately 200 devices that are used in inventory management. This includes RF guns, as well as small tablets where you can capture signatures.

The most valuable features are remote control and geo-fencing.

The interface is user-friendly, once you get used to it.

Adding more features for iOS devices would be an improvement.

I found that there's a learning curve to kind of poke around and get used to the dashboard. Otherwise, it is pretty user-friendly.

WE have been using SOTI MobiControl for five years.

We have had some bugs in the time that we have used it, but their support group has been helpful in resolving some of those issues.

We have grown over time. Initially, we had maybe 100 licenses, and we have grown to 250 licenses. I think that next year, we'll probably reach 400 licenses. 

We have a couple of dozen people who use it.

Technical support is great, and we have found them to be helpful.

The initial setup is straightforward. It took three or four months to deploy.

Our deployment was completed by an in-house team.

We have always evaluated other options just to see how other people are using SOTI and MobiControl, as well as to see what's new out there. There is always a question of whether we should stick with it, or should we be looking at something else.

Overall, this is a good product and I recommend it.

I would rate this solution an eight out of ten.

SOTI MobiControl can be deployed on the cloud and on-premise.

The solution is used for mobile equipment. The idea is to supervise them, configure them from a distance, and dispatch software and patch.

The most valuable feature of SOTI MobiControl is the feature to control what software is on the equipment that is authorized.

I have used Microsoft Intune but it is more complicated than SOTI MobiControl.

I have been working with SOTI MobiControl for approximately eight years.

The stability of SOTI MobiControl with Android is good, but there are some issues with Windows equipment.

SOTI MobiControl is scalable.

We are certified and we offer good support.

The support from SOTI MobiControl is helpful.

The initial setup of the cloud version of SOTI MobiControl is easy and quick. However, the on-premise version can have some challenges.

The cloud version of the solution took us five days to configure the platform and deploy it. The on-premise version can take more time, approximately three to four weeks. However, the time depends on what setup the customer has, such as a proxy and firewall.

The price of this solution is high when you compare it with Microsoft Intune. This is mainly because Microsoft Intune is included with some packages, such as Microsoft Office 365. It makes it difficult to sell SOTI MobiControl because of the pricing against Microsoft Intune.

The solution costs approximately seven dollars a month.

I rate the price of SOTI MobiControl an eight out of ten.

There is maintenance needed for the use of this solution but it is not extensive. You have to be aware of how to maintain it. The solution works with many different types of operating systems and this can cause some issues, but most of the time the issues are fixed by the support.

Some customers purchases this solution thinking it will solve problems they have but it doesn't. For example, the solution can track devices but the solution is not intended for this. The customer will be able to locate the device but then they discover it is not suitable for this purpose.

Our customers pick this solution because we offer good support and are certified.

I rate SOTI MobiControl an eight out of ten.

I recommend this solution to others.

Remote Control Devices, Creation of Packages, Deployment Rules, Setting devices Timezones/policies etc.

Using SOTI Mobicontrol we have been able to install and upgrade the Mobile application on 1600+ devices in the field. This is a huge task in terms of good efficiency.

More detailed documentation is needed for the product and its features and dependencies.

Two years.

Yes, there were issues in setting up and configuring SOTI Mobicontrol at our site.

Yes, We used an older version of SOTI MobiControl v4.1 and sometimes it becomes unresponsive considering the huge number of devices. Also if the rules are applied to a larger number of devices the system becomes unstable.

Haven't tried scaling up.

Customer service is good but there is lack of technical support for older versions. For every fix that we asked, they suggested to upgrade the system to their latest version of SOTI Mobicontrol.

Average.

No.

Initial setup was complex for us as we wanted to upgrade from an older version V4.1 to Version 9 or 10 or later. We have 1600+ devices that were to be upgraded to new server and device agent. But even after multiple rounds of calls with SOTI Support they were still unable to upgrade correctly. They suggested to install a new version instead of upgrade and then move the devices. This is not an easy task and we are still on old version 4.1 of SOTI Mobicontrol.

We used In-house team to setup along with SOTI Tech Support.

No.

The product is good and is stable and I would recommend it to new customers. But you should have the correct setup and configuration of this product. If you make any mistakes during setup then it may not be easily corrected once you start managing devices in production. If you are looking for an upgrade from an older version to a new version then it can be very challenging.

We use it for MDM.

I can't speak to any improvements to my organization right now because I don't have a functioning MDM. None of my devices are able to pull down applications. I'm at a standstill.

I do use the whitelist and blacklist. The admin part, where I'm adding users, is not too bad. It's easy enough to use.

We would use Lockdown if someone lost their iPad. Fortunately, no one has lost one lately.

The main feature that we would like to have with Soti is the ability to push an iOS update without having people come to my office. That is the main reason why we went with Soti. And that feature is not working on my version.

There's room for improvement. There are some other little features that would be nice to have, like being able to just have it play a tone. For example, if you misplaced your iPad somewhere in the room, it should be able to play a tone. 

They could organize the software a little bit better, where you access things on the console. It seems like I have to click in three different places in order to get it to go to one area. I should be able to access pretty much any point of the server, whatever I need to touch, from a panel, without having to go click on a menu, then click on the profiles, then click over on Server and go back up to the top and click on the type of device that I have, just to get my applications to show. It would be nicer if it were a little bit smoother.

I wish I had the ability to select an app singly and install or refresh it, instead of having to go into the application controls and assign it to a group. I wish there was a spot that listed all my applications. I could go into a single one and refresh or update. It's not very easily accessible, per application. You go in and you have to create a rule and in that rule you list all of the applications you want in there, and that's really your only access point to it. I don't even know, a lot of times, if there's an update available for it because I can't just go into that one application and see.

I don't find it very stable right now at all. I can't install apps on my devices. That fails. I was having issues with the profiles at one point. The iOS update is not able to be pushed down automatically. Every other day is just another problem.

I think it could handle a bit if it worked right.

Tech support is a hit or miss. You have to go in under the general support and you get a low-level person and I don't know if all of them understand the product very well. I have spent hours on the phone with them.

We were using another MDM called ManageEngine and we switched because we liked some of the features that Soti offered us, but they're not working right now.

The initial setup was definitely a little more complex. We're using the on-premise version, and to get it to work behind our firewalls was a little bit tricky. I am still basically in the process of deploying. I have about 20 devices on it and, as I said, at this point, my server is broken and I've been waiting for a technician to help. He's scheduled to help shortly.

It's been an ongoing process for at least three weeks and every day I'm running into different issues and it's frustrating.

We purchased the software through their sales department and they did not give me a consultant or someone to help with the install.

We probably wouldn't see the savings until everyone is actually on the MDM. We were hoping that we wouldn't have to have people come in for us to push out apps or iOS updates. But I do have to have them come in at the moment to switch from the current MDM to this one. It will be a little while until we see any type of savings.

The solution that we were using costs less, but it didn't offer as much as Soti. It's comparable if you look at it over the five-year term.

We evaluated MaaS360 by IBM. We also looked at SmartMDM. The other option that we liked that Soti has is their VPN on Demand. That actually worked the way we needed it to, where our current one doesn't.

My advice would depend on which version you're buying. If you're buying the standalone and you're running into the same problems that I have, then stay away. But if the cloud version is working, fine. We were told that the standalone is exactly the same as the cloud version but I am not seeing that.

The Kiosk mode has only allowed me to do one app and I have too many apps for that. I really haven't used the share mode very much. Their technicians used it and it was neat to see. I don't use the real-time location services that much because if the person's iPad is not unlocked, it doesn't register. That's a limitation for every MDM because Apple doesn't allow them to have that control.

The solution hasn't helped me with downtime. I have three devices that I have no apps on them and I can't give them back to my executives without the apps on them. The downtime on those three has been some days.

I have about 100 devices that I want to put on it. Their users' roles are field techs that are out in the field talking to our retailers and then there are our executives. We don't have any plans on increasing it because there's no need for more devices in our company. I'm the only one who is deploying it.

Right now I'm pretty frustrated with them, so I'm rating it a four out of ten. They can make it up to me by giving me a single point of contact until I am up and running smoothly. I have two cases right now and I have two different technicians on it. That doesn't make sense.

We use it for mobile management of tablets and PDDs.

The most valuable feature is the fact that I can manage my devices remotely.

We're deploying an application upgrade. We can't do more than three or four devices at once, and we don't know if the device actually received the upgrade. There's no indicator saying it's 100 percent complete until everything is done. Let's say I work East to West. I work on the East Coast and I want to confirm it is done with the upgrades in that region. I won't know until I actually go into it. There's no indicator telling me that it's complete.

The stability is fine.

We haven't encountered any issues with scalability, as long as we meet the minimum requirements on the server side. If you want to scale up, they're able to do it and support is there. They'll help you out through the process.

It's fine. We have Enterprise Support, so they're always there for us.

Our company has always only used SOTI.

The setup was fine. The only time we actually need any assistance is when we're doing an upgrade.

Licensing is fine. We're notified a few months prior to renewals.

I give it a ten out of ten because it does what we need it to do. The support is there. And even though certain items are now end-of-life, the support is still there. They're fully aware of letting us know ahead of time if there will be no more engineering behind a particular product. And even if there is no more development on that product, they still support the product for us.

This solution is installed on all of our devices in the current work-from-home scenario.

The most valuable features are visibility and remote access.

There is a built-in antivirus, although it is not currently available for Windows.

Hopefully, the anti-virus will be available for Windows in the future.

There is room for improvement when it comes to the ability to customize devices and choosing what information goes onto them.

We are currently evaluating SOTI MobiControl as a proof of concept.

This is a pretty stable product.

The scalability is good. Everybody in our company will be using it, which is a couple of hundred people.

We have had experience with technical support and we are satisfied with it.

This is the first product of this type that we have used.

The initial setup is fairly simple. It took us about two weeks to develop a package and roll it out to a set number of devices.

We completed our deployment through an integrator.

There is a team of three of us who are responsible for maintenance.

There are no costs in addition to the standard licensing fees.

We looked at the other offerings that were on the market and chose this one for our proof of concept. We chose it because it is a standalone product and it seems better in terms of granularity. We are happy with it and plan to expand our usage.

Overall, this is a pretty good product and I like that it is standalone. When you look at other offerings from vendors such as Microsoft and Google, they are built-in. This might initially appear cheaper but they lack a little bit in terms of granularity.

I would rate this solution an eight out of ten.

1. File Sync Rules
2. Registry editor for Windows
3. Scripting
4. Remote control

Actually, that is the main support tool used in BAT by L1 to support are mobile users.
I cannot say anything about improvement cause we started to use that when we change the sales model for direct and implement mobile systems for Sales Reps. For sure it gives a very big value for our support quality.

An example lockdown menu for Motorola WM 6.5 devices:

There are a lot of things which can be done for Android devices support. There are no features now to deploy settings for already installed applications in Android's. Mobi should have also access to all of "root" user files on device which will also help which application settings deployment. For sure there should be also some features to check on all devices size of chosen file or maybe CRC sum.

I started to use MobiControl in May 2013.

Sometimes I reached problems with big file deployments. From time to time when I need to synchronize files bigger than ~100Mb and synchronization crashes in the middle it will not continue at next schedule and files will not reach device correctly. Second thing is packages deployment with included installation which is running pretty slow. Instead of that I use file sync rules and scripting which is much better.

Haven't encountered stability issues.

Not to big but when I wanted to deploy some files on couple devices which where connected to a small router they where started to disconnecting for Mobi. There was no clear requirements in the documentation about how big link capacity should be per one device.

I haven't contacted them.

Technical support in SOTI is not to advanced. They are not stubborn in problem solving. If they know something from their knowledge base they will send some explanations but if not you are staying alone with your problem.

Did not use any other MDM.

It was pretty simple.

I implemented that by my self. I did not use help of anyone.

That was not an investment at all. Just a tool to manage some mobile devices so it will be hard to calculate "return".

It is a global solution for BAT so I did not evaluate any others.

Collect your requirements before you will buy it. It is pretty expensive for MDM and you need to be sure that you will not be disappointed after attempting implementation.