The ability to have a question and be able to quickly find the answer without having to reconfigure the data like you would have to using Excel. It also makes it much easier to visualize data in different ways quickly.
Senior Marketing Manager, CRM at a computer software company with 51-200 employees
Its visuals make more of an impact than numbers alone. It requires shifting how you communicate data, making it difficult to share via traditional methods.
What is most valuable?
How has it helped my organization?
Seeing visuals of data makes more of an impact than the numbers alone, as most people are more affected by visuals rather than just numbers. We’ve been able to spur change by using visuals to back up points that we wanted to make more effectively than by just using the numbers alone.
What needs improvement?
Share-ability. If your audience isn’t using Tableau, getting them to see and use the insights can be challenging. Tableau’s approach to communicating information around data is great, but it requires a shift in how you communicate it and they purposefully don’t make it easy to share via traditional methods (e.g. PPT).
For how long have I used the solution?
I have used it for ~2 years.
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What was my experience with deployment of the solution?
Not really applicable to me, but it still is in the process of scaling to the entire company (3,000-plus employees).
How are customer service and support?
Technical support is average. It’s a lot of self-service forums that require you searching through the relevant postings on issues. It’s pretty comprehensive and as long as you are comfortable with a Stack Overflow-like approach to Q&A, it’s fine.
Which solution did I use previously and why did I switch?
We used QlikView. I’m not 100% sure what drove this selection over QlikView.
How was the initial setup?
N/A for the technical setup. It does require a learning curve as you need to adjust from the way you’ve interacted with data previously, to how it’s set up in Tableau.
What other advice do I have?
As with any software implementation, it's going to require learning, adoption and acceptance, so you want to temper your expectations of immediate success and reinforce the use of Tableau throughout your company.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Admin at a tech company with 501-1,000 employees
One of its greatest strengths is that it can very quickly perform various analyses, tests and rules out different scenarios.
Valuable Features
One of its greatest strengths is that it can very quickly perform various analyses, tests and rules out different scenarios, in seconds. It works perfectly integrating different data sources and applying immediate updates.
Ease of use: It requires a brief introduction and then you can use your imagination to perform all the analyses you want.
Other valuable features are: the ability to graphically represent different ideas, integration with different data sources and the ability to perform the deployment throughout the organization. To perform analysis is important but being able to share empowers the organization.
Improvements to My Organization
Tableau has allowed automated analysis and delivery. We have managed to automate reports that previously took up to 10 days to produce. Now, we can deliver these reports in a day (including updating databases).
Room for Improvement
They can improve the integration of SAP BW (join between elements) and Tableau Server platform, better adaptation for tablets and cellphone by the application and organize displays more efficiently.
Use of Solution
We have used Tableau for almost a year and a half.
Deployment Issues
The connection between Tableau Server and SAP BW can sometimes be unstable and lose the connection, at which point it does not display the query or the hub to which it was connected.
Customer Service and Technical Support
Tableau technical support is one of the best I've had. 9!
Initial Setup
Installation is really quick and easy; you just download the version directly from the official website of Tableau. The server configuration was a bit more complex but we had the support of the local provider.
Implementation Team
You should always analyze the variables; each organization is unique. However, for implementation, we ran the methodology suggested by Tableau Drive, which is based on others’ experiences.
It has allowed us to replace reports. The impacted report areas have been empowered by the tool, and are more aware of the data they report.
Other Solutions Considered
We evaluated Qlik Sense, SAP Lumira and Tableau. We decided on Tableau over Qlik and Lumira for ease of use by the functional teams, and because they have a direct supplier in Venezuela, including support and training. At the time of evaluation in May 2015, SAP Lumira’s analysis development capabilities and its integration with different data sources were not as good as Tableau’s. Even when connecting SAP Lumira with SAP BW, we could not publish analyses.
Other Advice
It is important to consider change management, definition of roles and performance analysts.
Tableau is a powerful tool for performing analyses and communicating them. We managed to empower the organization with Tableau and we are in the process of extending it to all the analytical community of our company.
We can integrate with SAP BW and perform analysis of information. However, we have found it difficult to join elements of BW such as cubes or queries, but this promises to be resolved in the new version, Tableau 10.
We are really pleased to have chosen Tableau as our ETL tool to support our analysis and sharing it within the organization.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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November 2024
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Manager - CRO at a tech company with 501-1,000 employees
The way it incorporates user-level data with geographic mapping really helps in building strategy at the top-most level. For huge data sets, it takes a lot of time to load the data.
What is most valuable?
- The ability to connect to different sources of data like SQL, Excel, etc. makes Tableau a very smart tool for data visualization.
- The way it incorporates user-level data with geographic mapping really helps in building strategy at the top-most level.
- Sharing dashboards among the team is extremely hassle free and also the data being up to date makes management extremely happy.
How has it helped my organization?
All-important, high-level metrics are at the fingertips of top management, which makes decision making less painful and more data oriented.
All employees have access to real-time data, which makes customer management a nuanced affair, because of which there is stark reduction in errors.
What needs improvement?
- Better dashboard creation
- Ease of making reports
For how long have I used the solution?
I have used it for two years.
What was my experience with deployment of the solution?
Once the reports are created, there are no issues at all. The only problem is the speed of loading data. For huge data sets, it takes a lot of time to load data. With Google' Data Studio coming out, they might want to improve this aspect of the tool.
How are customer service and technical support?
Service is excellent and their support staff are very quick to answer any queries.
Which solution did I use previously and why did I switch?
We did not evaluate any other solutions. We only worked with Tableau, as it was industry ready.
How was the initial setup?
It is a pretty straightforward setup, as described on their website. If you follow those instructions correctly, there wouldn't be any problem.
What about the implementation team?
- We did it in-house, as it helped us streamline things and rolling out required dashboards faster and more accurately.
- A team of two with basic tech background is more than enough to start off with.
- The learning curve is very flat, so within a month, resources can be ready to roll out reports.
What's my experience with pricing, setup cost, and licensing?
Their price is as per industry standard and any company in analytics business will be comfortable with the pricing plans.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
QA Manager at Tandicorp
The integration with R for more complex algorithms in analytical data is nice.
Valuable Features:
The most valuable feature is the ease of generating management reports on demand, and ease of generating incremental extracts live or work very quickly.
The integration with R for more complex algorithms in analytical data is also nice.
Improvements to My Organization:
We use it to generate intelligence reports core business of insurance we develop. It is also part of the business intelligence tools we recommend.
Room for Improvement:
Part graphical gauges compliance does not include the Balance Score Card style, however you can develop these graphics, another shortcoming in not having mondrian engines.
Use of Solution:
2 years
Deployment Issues:
We've had no issues with deployment.
Stability Issues:
We've had no issues with stability.
Scalability Issues:
We've had no issues with scalability.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Managing Partner at a tech services company with 51-200 employees
Tableau is not just a dashboarding solution, it is also a visual analytics solution
Pros and Cons
- "One of the most valuable features of Tableau is that it's a visual analytics solution, not just a dashboarding solution. Compared to Power BI, which is a dashboarding solution, there are no limitations with Tableau. For example, when you add a chart or a map to Power BI, it has a 3,000-point limitation. When you try to track your whole vehicle on the map, you only see the first 3,000 rows on the map, and Power BI doesn't tell you which part of the data is shown on the map. But Tableau doesn't have any limitations, which means that you can see five million data points on a map. It starts the project by creating the visuals that directly converts to SQLs. In that way, all the components have no limitations. When we compared Tableau to Power BI, we also found Tableau to be more fancy. Fancy means you can create more visual graphics and more visual dashboards. With Power BI, this isn't so—it's just some tables and some simple charts together. Tableau is more for business users who want to analyze data. Tableau can directly connect the analytics systems, like R or Titan, and get the results in screen, so it's a good solution for analytics scientists. It has some predefined capabilities to understand the data."
- "Tableau's automatic insight could be improved. It has some predefined capabilities to understand the data, but I think they need more. Customers need more insight automatically from data—they don't want to discover them, they want to get the forecast automatically. The data preparation should also be improved because it's not easy. Tableau tries to focus on the business side, but the backend side has not improved much. They also have an ETS solution, but it's limited."
What is our primary use case?
Tableau is primarily used for analyzing data. It is not just a dashboarding solution, it is also a visual analytics solution, which means that end users can make their own analyses on that product. They can find lots of findings. The product has lots of capabilities that allow the user to focus on data.
What is most valuable?
One of the most valuable features of Tableau is that it's a visual analytics solution, not just a dashboarding solution. Compared to Power BI, which is a dashboarding solution, there are no limitations with Tableau. For example, when you add a chart or a map to Power BI, it has a 3,000-point limitation. When you try to track your whole vehicle on the map, you only see the first 3,000 rows on the map, and Power BI doesn't tell you which part of the data is shown on the map. But Tableau doesn't have any limitations, which means that you can see five million data points on a map. It starts the project by creating the visuals that directly converts to SQLs. In that way, all the components have no limitations.
When we compared Tableau to Power BI, we also found Tableau to be more fancy. Fancy means you can create more visual graphics and more visual dashboards. With Power BI, this isn't so—it's just some tables and some simple charts together.
Tableau is more for business users who want to analyze data. Tableau can directly connect the analytics systems, like R or python, and get the results in screen, so it's a good solution for analytics scientists. It has some predefined capabilities to understand the data.
What needs improvement?
Tableau's automatic insight could be improved. It has some predefined capabilities to understand the data, but I think they need more. Customers need more insight automatically from data—they don't want to discover them, they want to get the forecast automatically.
The data preparation should also be improved because it's not easy.
Tableau tries to focus on the business side, but the backend side has not improved much. They also have an ETS solution, but it's limited.
For how long have I used the solution?
I have been working with Tableau for four years.
What do I think about the stability of the solution?
Tableau is stable, but the analytic tools don't distribute. You should subscribe in analytic prospectus. In that way, Power BI or Calique or Tableau uses subscription instead of publication, so if the user should ask something or should want to avail of something, they focus on a report and click on subscribe. In that way, they get the data, so the business case is changing a little. Old products, like Oracle BI or SAP BusinessObjects, have more publication features that these kinds of products don't have. I think Tableau's publication feature needs to be improved.
What do I think about the scalability of the solution?
Tableau is scalable.
Which other solutions did I evaluate?
We also evaluated Power BI. We chose Tableau because it is a visual analytics solution, not just a dashboarding solution, so there are no limitations with Tableau. The second reason was because Tableau is more fancy—you can create more visual graphics and visual dashboards. However, Power BI has the advantage on the backend side. It has a huge cloud environment, but Tableau doesn't.
What other advice do I have?
I rate Tableau an eight out of ten.
Tableau has a good site named publictableau.com. There are lots of examples and millions of Tableau dashboards already published there. You can download the dashboard and see what's behind it, to analyze it. It's a good chance to create different kinds of dashboards.
To those considering using Tableau, I would also advise that they understand the infrastructure of Tableau. Tableau uses lots of big data technology inside their product: Elasticsearch, Red Cache, Amazon Apache, etc. I think there are more than 50 different big data technologies inside them. If they know their infrastructure, they should understand the big data technologies also.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solutions Architect at a computer software company with 1,001-5,000 employees
Useful self-service tools, user-friendly, and high quality visuals
Pros and Cons
- "I have found many of the self-service features valuable."
- "The process of embedding the dashboards on external portals and websites could be improved."
What is our primary use case?
We use the solution for multiple functions internally, mainly for finance, accounting, and the operations team.
What is most valuable?
I have found many of the self-service features valuable. One tool allows anyone within the business to create their own dashboards. However, their data has to be prepared properly. Everything is user-friendly, and the visualizations are high quality and esthetically pleasing. Additionally, there is a tool that enables not just the developers, but even the end business users to create jobs for them.
What needs improvement?
The process of embedding the dashboards on external portals and websites could be improved. We also experienced challenges with integration with analytics.
In an upcoming release, if the capabilities of Tableau Prep are improvised and expanded, that would be an added advantage.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
We have found the solution to be stable and reliable.
What do I think about the scalability of the solution?
We have increased the number of users when we develop more dashboards for the new departments. We did not face challenges when we increased the number of users. We have approximately 50 users using the solution in my organization.
We are planning to increase the usage of the solution. We are doing internal training to help our employees because a lot of people do not know how to use it properly. This has caused a bit of an expansion problem.
How are customer service and technical support?
The technical support is good.
How was the initial setup?
The initial installation was straightforward. The deployment took approximately three months, this included the development of dashboards and customizations.
What's my experience with pricing, setup cost, and licensing?
There is a license for this solution and we pay on an annual basis.
Which other solutions did I evaluate?
We did evaluate other options before we choose this solution.
What other advice do I have?
My advice to those wanting to implement the solution would be, if you are looking for ETL heavy tools, this may not be the right choice. However, if you want beautiful visualizations and getting insights from data at high speed. This would be a good solution for that focus.
I rate Tableau an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
EMEA Business Operations Analyst at a tech vendor with 51-200 employees
It is easier to communicate ideas to people who are more visual in their thinking. It over-uses custom calculations to do simple format and other changes.
What is most valuable?
- Ease of creating visually appealing charts and dashboards
- Large user community
How has it helped my organization?
It is easier to communicate ideas to people in marketing who are more visual in their thinking.
What needs improvement?
It over-uses custom calculations to do simple format and other changes. This is time consuming, compared to the actual chart making and holds up the enjoyable process of data discovery.
For how long have I used the solution?
I have been using it for 18 months.
What do I think about the scalability of the solution?
Obviously, it is not very scalable with large data sets. Hence, it becomes slow and clunky when large data sets are introduced.
How are customer service and technical support?
Customer Service:
7 out of 10. They are helpful but SLAs can be better.
Technical Support:I rate the level of customer service and technical support 7/10.
Which solution did I use previously and why did I switch?
Qliktech. We switched because the licensing strategy they used was not useful. It was a per dashboard license which means that if we develop several different dasbhoards the solution was becoming too expensive.
How was the initial setup?
Set up is intuitive and instructions on using it are adequate.
What about the implementation team?
An in-house team implemented it. I have no special advice.
What was our ROI?
At the moment, we have not worked out ROI; it is definitely more productive than using Excel.
Which other solutions did I evaluate?
Tableau is more GUI based and intuitive. I don't like to code and this does away with a lot of what its competitors force you to do.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Portfolio Analyst at a insurance company with 501-1,000 employees
The most valuable feature of this product is drag-and-drop visual analytics.
What is most valuable?
The most valuable feature of this product is drag-and-drop visual analytics.
How has it helped my organization?
By deploying Tableau Server with an interactive dashboard built with Tableau Desktop, our company has gone through a journey of enabling self-analysis, and adopting a data-driven decision-making culture.
As a franchise model, we have enabled our franchisees and master franchisees to prepare self-service financial and operational reports to support their day-to-day operations.
What needs improvement?
- Better integration with R. Currently, users need to start R before running R scripts in Tableau. Ideally, it would be great if Tableau could save the step of firing up R to start with.
- Introducing more quite-common advanced analytics functions in Tableau. To enable users to perform simple advanced analytics at their fingertips.
For how long have I used the solution?
I have been using Tableau for three years.
What do I think about the stability of the solution?
In terms of stability, we encountered compatibility issues when we upgraded the server version from 8.3 to 9.1. Several reports encountered error messages and were not able to render properly. Later, it was resolved by the server administrator together with Tableau support.
Which solution did I use previously and why did I switch?
We were using Excel-based solutions. Tableau was much more advanced and user-friendly at that time.
What's my experience with pricing, setup cost, and licensing?
Pricing is certainly a bit expensive.
What other advice do I have?
For smaller organizations, Tableau Online would be a better solution. It is always up to date with the latest version, and no complex administrative duties are involved.
For bigger organizations that prioritize data security over cloud infrastructure, Tableau Server could be considered, which would allow full control by the organization.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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We offered R via Tableau to our Data Scientists. They had tried it and rejected it since they couldn't use the R's built-in Plot because it is more flexible than anything you'd find in TB for layering unless you want to spend time designing an R3 visual and importing it. TB is a great tool and we do use it here.