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it_user984828 - PeerSpot reviewer
ACS/OPS at Delta Air Lines, Inc.
Real User
We are able to create reports that are more helpful to our front-line employees

What is our primary use case?

I use this program to visualize the data sets from front-line employees. Primarily, the tool is used for visualizing data. 

How has it helped my organization?

We are able to create reports that are more helpful to our front-line employees. They are able to implement decisions much faster.

What is most valuable?

The friendliness and easy way of using the platform. I think that as a new user it is easy to learn, and really easy and quick to try and learn from mistakes.

What needs improvement?

Their training. I've been looking for ways in which we can start training more people to it, and it has shown that other platforms have more access to training than Tableau. 

Buyer's Guide
Tableau
December 2024
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user720510 - PeerSpot reviewer
Consulting Head
Vendor
Provides Many Alternatives For Presenting And Understanding A Business​

What is most valuable?

Fluent expressions are beautiful. It provides many alternatives to present and understand business.

How has it helped my organization?

I have been in many project manager roles in BI system development, and I have experience with most BI tools during the last 20 years. In most cases, I had to use web development to cover areas the BI tools couldn't handle. But Tableau can solve most of my customers' requests with fluent alternatives.

What needs improvement?

All area where business insight is needed. Also, I would like to see improvement in server capacities.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Excellent. When I or my customers had questions, Tableau customer support addressed the issues quickly, and in the local Korean language.

Which solution did I use previously and why did I switch?

I have experience with other BI solutions, but all of them had many limitations with respect to all my customers' requests. But Tableau is able to handle them.

How was the initial setup?

Very simple and easy.

What's my experience with pricing, setup cost, and licensing?

Tableau is very good as a starting point for a BI system and environment with relatively low cost. But it's not easy to expand to enterprise level because there is no discount pricing strategy.

Some customers choose Tableau for small systems, but they choose other solutions for enterprise requirements, to reduce costs, even though they know Tableau is a better product.

Which other solutions did I evaluate?

No.

What other advice do I have?

It's very easy and an excellent solution. Even though this solution is, in my opinion, the best BI solution in the world, they are continuously developing their product, improving with every upgrade (and even with the minor upgrades).

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Tableau
December 2024
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
PeerSpot user
Delivery Planning & Implementation at a comms service provider with 11-50 employees
Real User
The most valuable feature of Tableau is the possibility to provide an overall view of the analysis done and let the users get the visualization the way they need/want.

What is most valuable?

The most valuable feature of Tableau is the possibility to provide an overall view of the analysis done and let the users get the visualization the way they need/want.

Another valuable thing about using Tableau is that you just need to create the dashboard once. Any type of data update is done automatically.

It is also possible to combine many different types of data sources on a single data connection.

How has it helped my organization?

When I started using Tableau, one report that provided customer perception feedback involved a lot of manual effort, and every single month the historical number changed. Using an automatic way to analyze and provide the results increased accuracy to about 98% and reduced 99% of the rework.

What needs improvement?

There is still room to improve visualization when more than two dimensions are synchronized. Sometimes when you need to use more than one measurement from 2 different data sources, you won't be able to show the values.

Also it would be nice if it was possible to have more than one type of maks used on a single sheet, e.g. use trafic light together with text.

For how long have I used the solution?

I have used it for about five years.

What was my experience with deployment of the solution?

I did not really encounter any deployment, stability or scalability issues. There is a whole support team inside the company to solve these type of issues.

What do I think about the stability of the solution?

I did not really encounter any deployment, stability or scalability issues. There is a whole support team inside the company to solve these type of issues.

What do I think about the scalability of the solution?

I did not really encounter any deployment, stability or scalability issues. There is a whole support team inside the company to solve these type of issues.

How is customer service and technical support?

Customer Service:

I did not really encounter any deployment, stability or scalability issues. There is a whole support team inside the company to solve these type of issues.

Technical Support:

Every time I needed support directly from Tableu, their response took less than four hours to contact me back with an initial solution to my problem.

How was the initial setup?

I get the first draft of our dashboards already done. Because it is a really friendly user tool, it didn't take too long for me to start developing my dashboards. Of course, after a while, I developed my skills and it became even easier.

What was our ROI?

I can say that it took about six months for Tableau to payback the investment done just by the fact that it reduced 99% of the rework for a single report.

What's my experience with pricing, setup cost, and licensing?

If you are a student Tableau provides a 1 year license for desktop version. You can also publish your work on Tableau Public.

What other advice do I have?

I strongly recommend using the trial version of Tableau before buy it. If you are not the type of person that is familiar with programming scripts, this is the perfect tool. It is really simple to create the first views, even though it will take a while to understand how some of the details work. Watching the tutorial videos helps too.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Director of Analytics at a tech services company with 51-200 employees
Consultant
Easy to use and does not require IT skills.

What is most valuable?

Tableau Desktop - The product is easy to use, and does not require IT skills. I can create dashboards and connect to databases very easy and quickly.

How has it helped my organization?

We experienced an 80% reduction in the amount of time it takes to prepare reports and dashboards using Tableau. Before that, we had to use Excel spreadsheets and that consumed a lot of time to prepare data monthly. In addition, there was a problem related to the amount of lines in Excel that are not enough for our database.

What needs improvement?

I’d like to see a better ETL preparation engine.

For how long have I used the solution?

I have been using Tableau Desktop and Tableau Server for four years.

What was my experience with deployment of the solution?

The product is very stable and ease to deploy. We can deploy an enterprise solution in two days.

How are customer service and technical support?

Technical support is very helpful and provide quick answers. In addition, their technical support is in many languages, which is very helpful when you face some issues.

Which solution did I use previously and why did I switch?

I previously used QlikView and MicroStrategy, and they are not as friendly as Tableau for the end user. If you do not have IT skills, you probably will be stuck with a basic level of visualization.

How was the initial setup?

For simple and more complex setups, it is easy to set up the product without too many issues.

What about the implementation team?

If you want to start with Tableau Desktop, you can choose an in-house implementation, but if you are going to set up an enterprise solution, my advice is to use a vendor team to support your implementation. It will be faster.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing model is very simple. There is one price for Tableau Desktop and two types of enterprise prices. You always know which price you are going to pay.

What other advice do I have?

If you have a lot of databases to bring together, you might experience some ETL issues. But in the next release, version 10, the product will have a cross-join database, and that will help a lot to bring in many datasources.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
PeerSpot user
PeerSpot user
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company with 501-1,000 employees
Real User
It is intuitive. Tech-savvy business people can run with it.

What is most valuable?

Various features are valuable. It is intuitive; Tableau have been investing and releasing regularly. A tech-savvy business person can run with Tableau if they have a decent DWH and engineer supporting it. Access rights can quickly get out of hand, but with Tableau's UI and a tech-savvy business person committed to using the product, they can take charge and not have to rely on the tech team.

How has it helped my organization?

It is helping to make Makerbot a data-driven company.

What needs improvement?

A simple mode for new/occasional users might be helpful. Occasional users will always have trouble coping with such a feature-rich product. Unless you are using it every day, and it is crucial for at least part of your job, the learning curve never flattens out. A simpler "mode" which removes many of the more complex features or just hides them in tool "ribbons" might present a less-daunting interface to aid adoption by the vast majority of users.

For how long have I used the solution?

I have used it for four years (released ~5-10 years ago).

What was my experience with deployment of the solution?

I have not encountered any deployment issues.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is good.

Technical Support:

Technical support is good.

Which solution did I use previously and why did I switch?

Domo: inflexible due to lack of expertise and confusing with blurred demarcation between DWH, ETL and BI layers.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

I implemented it myself.

What was our ROI?

We achieved ROI in <1 year.

What's my experience with pricing, setup cost, and licensing?

Don't buy licenses until there is actual demand - buy a couple of full desktops and a couple of cloud licenses and grow from there ONLY when you have tables/reports/dashboards for users.

Which other solutions did I evaluate?

We also evaluated Domo and QlikView.

What other advice do I have?

Start ASAP with a tiny cohort of hungry users; let them drive it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
EMEA Business Operations Analyst at a tech vendor with 51-200 employees
Real User
It is easier to communicate ideas to people who are more visual in their thinking. It over-uses custom calculations to do simple format and other changes.

What is most valuable?

  • Ease of creating visually appealing charts and dashboards
  • Large user community

How has it helped my organization?

It is easier to communicate ideas to people in marketing who are more visual in their thinking.

What needs improvement?

It over-uses custom calculations to do simple format and other changes. This is time consuming, compared to the actual chart making and holds up the enjoyable process of data discovery.

For how long have I used the solution?

I have been using it for 18 months.

What do I think about the scalability of the solution?

Obviously, it is not very scalable with large data sets. Hence, it becomes slow and clunky when large data sets are introduced.

How are customer service and technical support?

Customer Service:

7 out of 10. They are helpful but SLAs can be better.

Technical Support:

I rate the level of customer service and technical support 7/10.

Which solution did I use previously and why did I switch?

Qliktech. We switched because the licensing strategy they used was not useful. It was a per dashboard license which means that if we develop several different dasbhoards the solution was becoming too expensive.

How was the initial setup?

Set up is intuitive and instructions on using it are adequate.

What about the implementation team?

An in-house team implemented it. I have no special advice.

What was our ROI?

At the moment, we have not worked out ROI; it is definitely more productive than using Excel.

Which other solutions did I evaluate?

Tableau is more GUI based and intuitive. I don't like to code and this does away with a lot of what its competitors force you to do.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Manager, Business Intelligence at a tech services company with 10,001+ employees
Real User
You can drag and drop dimensions and measures in the view.

What is most valuable?

The most valuable feature in Tableau Desktop developer version is the drag and drop feature of dimensions & measures in the view. Parameters and action filters are also great.

How has it helped my organization?

Me and my team work extensively on geo-spatial data, wherein we are supposed to deal with shape files and state/city/pincode boundaries. Tableau also provides a feature to make custom geographic shapes, which helped us in delivering a wide range of solutions. 

What needs improvement?

I would love to see dynamic parameter values & radial distance recognition on other WMS maps.

For how long have I used the solution?

I have been using Tableau Desktop and Tableau Server for four years now.

What was my experience with deployment of the solution?

I have not encountered any deployment issues. Deployment is really easy and simple until and unless you get your hands on the Server-Worker Configuration setup. That is a bit tricky.

What do I think about the stability of the solution?

It is super stable. No issues whatsoever.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

Which solution did I use previously and why did I switch?

I used QlikView but switched; the UI was not that great.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

I implemented Tableau Desktop & Server all by myself in my organisation.

What was our ROI?

ROI shows when you hear 'Wow' from your clients every time you deliver a dashboard or a report. They always come back with new projects and greater expectations.

What's my experience with pricing, setup cost, and licensing?

The price is perfect, as the ROI is superb.

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user189564 - PeerSpot reviewer
it_user189564Account Manager at a computer software company with 1,001-5,000 employees
Real User

No disrespect intended, but total waste of your time comparing QlikView to Tableau. I recommend that you do your homework next time and review Qlik Sense along side Tableau.

PeerSpot user
Portfolio Analyst at a insurance company with 501-1,000 employees
Vendor
The most valuable feature of this product is drag-and-drop visual analytics.

What is most valuable?

The most valuable feature of this product is drag-and-drop visual analytics.

How has it helped my organization?

By deploying Tableau Server with an interactive dashboard built with Tableau Desktop, our company has gone through a journey of enabling self-analysis, and adopting a data-driven decision-making culture.

As a franchise model, we have enabled our franchisees and master franchisees to prepare self-service financial and operational reports to support their day-to-day operations.

What needs improvement?

  • Better integration with R. Currently, users need to start R before running R scripts in Tableau. Ideally, it would be great if Tableau could save the step of firing up R to start with.
  • Introducing more quite-common advanced analytics functions in Tableau. To enable users to perform simple advanced analytics at their fingertips.

For how long have I used the solution?

I have been using Tableau for three years.

What do I think about the stability of the solution?

In terms of stability, we encountered compatibility issues when we upgraded the server version from 8.3 to 9.1. Several reports encountered error messages and were not able to render properly. Later, it was resolved by the server administrator together with Tableau support.

Which solution did I use previously and why did I switch?

We were using Excel-based solutions. Tableau was much more advanced and user-friendly at that time.

What's my experience with pricing, setup cost, and licensing?

Pricing is certainly a bit expensive.

What other advice do I have?

For smaller organizations, Tableau Online would be a better solution. It is always up to date with the latest version, and no complex administrative duties are involved.

For bigger organizations that prioritize data security over cloud infrastructure, Tableau Server could be considered, which would allow full control by the organization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.