UiPath Reviews

We generally use UiPath for invoice processing, finance-related processes, and other similar processes in the oil and gas industry, including government and child welfare use cases.

My organization also used UiPath to automate processes for a good cause, particularly for a US organization that was into child welfare and adoption, so that was one of the use cases: automation for a child adoption and child welfare organization.

To me, the most valuable feature of UiPath is document understanding.

AI is also a valuable feature, as that is the current trend, so it's one of the most essential features of UiPath.

I found it very easy to build automation through the solution, as it has a drag-and-drop interface. If you know the flow and understand the basics, you can easily build automation in UiPath. In simple terms, the solution has a low code interface.

My organization saw many positive outcomes from UiPath automation, mainly when it was applied to an organization in the US focused on child welfare and adoption.

The solution also enabled my organization to implement end-to-end automation. That is important because I would always prefer some end-to-end automation wherever possible, even with a bit of human touch in the loop. I find solutions that enable end-to-end automation, such as UiPath, great.

I found the UiPath user community valuable. I'm a very active member of that community, and one of the good things about it is that it's active and full of people helping each other learn and grow, even when people don't know each other. I learned a lot from the community to be who I am today.

My organization worked with one client with an on-prem environment, and UiPath still has a good platform for an on-premises setup. It's called the Automation Suite, particularly the latest version.

My team, including myself, took courses from the UiPath Academy, and I recommend the academy to anyone interested in learning RPA and understanding the basics of UiPath. Even for someone who needs some refresher or retraining, I would recommend UiPath Academy, as I find it one of the best places to learn.

My organization used several UiPath AI functionalities for automation, including document understanding, language understanding, and even generative AI, which has significantly helped.

I also like that the AI functionality of UiPath enabled my organization to automate more processes overall.

The solution helped speed up digital transformation, mainly because manual processes take up much time. Still, with UiPath, time and costs were drastically reduced, so I find the solution beneficial. It has also reduced human error in the organizations in which it was implemented and even freed up employee time. The amount of time freed up would depend on the use cases, but the time saved would be significant for a company with a lot of automation. UiPath also helps save costs, but it depends, so it would be difficult to determine a number or percentage.

What could be improved in UiPath is the release or update because my organization noticed that a few minor bugs occur from time to time, mainly on the development side. That is not a showstopper, but if the UiPath team could inform my organization ahead of time, that would reduce the need for developers to find a workaround for the bugs. UiPath releases need to be improved.

I started using UiPath in 2019. I'm still using it.

Stability in UiPath is good, but this relates to the little bugs that my organization noticed in the community edition of the solution, not the enterprise version. Other than the minor bugs, stability-wise, UiPath is good.

UiPath is a very scalable solution.

My experience with the UiPath support team is very good. The team was very helpful and supportive. The support team is an eight on a scale of one to ten.

Positive

Before UiPath, I used Microsoft Power Automate and Blue Prism. Still, UiPath is more advanced when compared to the two tools, plus UiPath has a much broader scope, with over twenty products addressing different stages of the project lifecycle.

The AI or RPA and automation capabilities offered by UiPath are also quite good versus what Blue Prism and Microsoft Power Automate offer. UiPath is one of the leading tools in the market.

Deploying UiPath in the cloud is easy because it only requires some configuration before use.

For on-premises deployment, you need to install specific applications to get the solution to work. Still, with the UiPath support team, you can easily do the on-premises deployment, so deployment isn't a big issue.

The pricing for UiPath is OK, but it's a bit on the higher side, as the target audience is a bit different.

UiPath is deployed differently for clients. Some have an on-premises deployment, while some deploy it on the cloud.

You don't need many people to deploy the solution because if you have the infrastructure, such as the database and the server, ready, one person who understands the infrastructure would be able to do it.

My rating for UiPath overall is a nine out of ten.

My organization is a partner of UiPath.

We use a feature called Document Understanding to extract data from invoices and generate reports. It uses the invoice number, amount, line amount, description, addresses, remit address, and other fields. This is the current project I'm working on. I'm using all the features available in UiPath to train the invoices to identify all the fields. Then, I deploy the training, create a pipeline, and use that ML skill in my coding while developing a project.

We are doing this for our team talent payments team. They usually receive different invoices from vendors for various reasons. My company currently has 700 vendors listed. These vendors send invoices for their services, and the talent payment team used to fetch and extract the data manually before we started working on this project. Whenever they received an invoice, they would open it and write down the data.

We have now completed phase one of the project and are in phase two. For this process, the bot will receive all the invoices and extract all the data needed by the team. We will then create a consolidated report in Excel for each vendor and present it to the talent team. This automation saves the talent team time. In addition, I have used email automation, Excel automation, API calls, and UI automation in this project.

We deploy UiPath on-premises, cloud, and hybrid environments depending on the organization's requirements.

Building automation using UiPath is really easy. Studio is a drag-and-drop environment with different palettes, search options, and simple properties, inputs, and outputs. It doesn't take much effort to develop a workflow in UiPath, even complex ones. UiPath also has recorders, so we can perform our actions and start recording before we perform them. UiPath will then develop the workflow for us based on our screen actions.

UiPath enables us to implement end-to-end automation, which is important to me from an analytics perspective. It makes it easier for us to provide solutions to businesses, regardless of their requirements. With UiPath, we can keep manual interaction to a minimum, from providing input to getting output. UiPath apps and interactions also make it easier to automate processes. In the past, people would develop scripts to automate tasks, but they had to keep in mind that there would still be some manual work involved, such as preparing an input file. With UiPath, we can minimize this manual intervention and prerequisites. This is a significant advantage.

Everyone on our team uses the Academy Courses when they start using UiPath, and whenever a new feature is added, we search the course list for the updated courses. The biggest benefit is being able to learn UiPath directly from the developers, rather than from a third party. When we learn from a third party, they have to learn UiPath first, and then try to explain it to us based on their own understanding. But when we learn from UiPath, it's like a personal experience, because they developed the product and know how it's supposed to be used. The other great thing about the Academy is that it's very interactive, with question-and-answer sections and plenty of resources. For example, they provide input files so we can try out new features. All in all, the Academy makes it really easy to learn UiPath. We just have to take the startup course, and they explain everything through videos, interactive sections, questions, tests, and data flows.

UiPath helps speed up and reduce the cost of our digital transformation.

It also helps reduce human errors in the normal processes that we develop.

UiPath has freed up our employee time. For example, in the onboarding and interview processes, our organization may have many people applying on any given day. Sorting through applications was done manually, but with UiPath, the process has been significantly sped up. UiPath now performs all of the tasks, such as getting candidate details and making consolidation reports for the hiring team. Overall, UiPath has saved us a lot of time and effort, and it has been a great return on investment.

The most valuable feature is the document understanding feature of this current project, which is better than ABBYY FlexiCapture or Automation Anywhere. It can learn on its own, given enough instructions and data. With training, we can actually train it to recognize the specific fields on invoices that we want. For example, UiPath can still provide information from a few of the invoice fields without training, such as the invoice number and date, which are present on every invoice. However, some vendors have specific fields on their invoices, such as the candidate name, job location, or start date, which we can train UiPath to recognize. This gives us the ability to train UiPath beyond the common things, if we are looking for any specific information or if we want to personalize it for a vendor. We are then able to use this trained model in our code, which is very helpful.

I also like the Excel automation feature. UiPath has recently updated the Excel activities package, which gives us more options with a more modern look and feel.

I find the features UiPath provides to be excellent, but the documentation is difficult to maintain. I have noticed that it can be difficult to find information on some features in the UiPath documentation portal. The document portal needs to be kept more up-to-date. UiPath will release the new feature, but the document portal will still have the older version information. The documentation portal could be easier to navigate if it were redesigned to make it easier to find information about a particular feature. It would be great if the portal were updated as soon as new features are released.

I have been using UiPath for almost three years.

We have occasionally observed some abnormalities, but we have not yet found the cause. For one of the processes, we are running macros and triggering them with UiPath. These macros can take ten to eleven hours to run. Sometimes, UiPath stops while a macro is still running. Once the macro is completed, UiPath is supposed to perform another task, but the macro takes so long to run that this does not happen. I believe this is a problem with our program, as it is taking too long to complete. These kinds of delays can occur, and that is understandable.

There are many areas where support can improve. However, it is not that bad. In terms of sticking to schedules, they are available quickly and listen to all of the problems. Sometimes, we have hit roadblocks because the people assigned to solve a particular support ticket did not have any idea about the feature. This has caused problems for us, as we have had to spend time filling in another person who actually had the knowledge about that feature. We have run into this problem a few times. 

Neutral

Our organization previously used Automation Anywhere, a script-based RPA tool. The fact that we moved to UiPath suggests that we wanted to change products for a reason. We must have heard that UiPath is better than Automation Anywhere in some way, which is why we made the switch.

We have seen a good return on investment.

I would rate UiPath seven out of ten. UiPath has a lot of features they are working on but they take a long time to enter production.

Maintenance for UiPath is minimal. Small things such as changing the passwords because of the password rotation policy. We maintain our bots through VMs that run on AWS.

I recommend UiPath because it is a low-code/no-code solution that can be used by non-technical people. The Academy courses, which train users specifically on how to use the tool, make it easy to develop and automate processes. UiPath also offers a community version that includes most of the features of the paid version. Earlier in my career, I learned to use Blue Prism, which is a closed-source solution that only had basic courses available in its academy. It was difficult to use compared to UiPath, and it was hard to get any information on any forum or from its academy on how to use the tool and update it. In terms of learning, use, and understanding, UiPath is much easier than other solutions.

UiPath is a user-friendly solution.

Sometimes, the company's processes are very complex, and it's very hard to implement UiPath. 

It also makes mistakes. Understanding your systems by yourself and implementing UiPath into your company processes is the hardest part. This could be improved so that the companies can easily implement the solution.

UiPath's stability depends on how you implement it. If the solution is implemented correctly, it will work properly.

UiPath's technical support is quite good and better than other solutions.

Positive

The first step in deploying UiPath is to learn the system you need to automate and then decide what can be automated in it. Sometimes, the processes are complex, and it's very expensive to automate them. When you know how to implement UiPath, it's easy to implement. So, the main study of your processes is necessary for the solution's implementation.

We had to select between Blue Prism and UiPath for our automation processes. We chose UiPath because it was more user-friendly.

UiPath is deployed on our company’s internal cloud.

It is not that difficult to build automations using UiPath.

UiPath does enable us to implement end-to-end automation.

While implementing automation in your company, UiPath gives many benefits, like minimizing FTEs. Many of the employees are doing repetitive jobs on a daily basis, which can be done by robots or automation. Time reduction and error reduction are the main benefits we get from implementing UiPath.

UiPath has freed up employee time for our organization.

UiPath’s user community is very nice. Whenever you have some problems, you can get help from UiPath’s user community. UiPath is also very user-friendly, with many options to search on your own for YouTube videos that will help you.

UiPath has helped minimize our on-prem footprint by decreasing the FTEs and saving employee time, which is important to us.

We have used the vendor’s UiPath Academy courses.

The solution speeds up digital transformation, and it does not require expensive or complex application upgrades to do so. It depends on your work system because sometimes, you have to implement the whole automation system into your computers.

UiPath has saved costs for our organization.

Overall, I rate UiPath an eight out of ten.

We use UiPath to automate processes.

Users who are not proficient in programming can still use UiPath.

UiPath makes it easy to build automation because it can fully integrate with third-party applications.

UiPath enables us to implement end-to-end automation, which is crucial because it allows us to focus on other aspects of our work rather than dealing with repetitive tasks that can be exhausting.

It helps to eliminate 70 percent of our human error by automating routine tasks and enabling drag-and-drop activities.

The UiPath User Community is helpful.

UiPath has helped our organization improve by saving us 80 percent of our time through automation, which is vital to us. We no longer have to manually manage hundreds of lines of code and it simplifies our work.

I would rate the Academy courses eight out of ten. The courses are good, but I would like more of them.

UiPath has helped speed up and reduce the cost of our digital transformation.

The automation and the customization of the platform are the most valuable features.

I would like to see improved support and cost management for advanced certification. The cost is too high for many people to afford.

I have been using UiPath for three years.

UiPath is an unmatched platform for robotic automation services. One of the most stable and up-to-date databases to automate and reduce workloads for organizations.

It is scalable.

The technical support is good.

Positive

The initial deployment was neither complex nor straightforward. It required around 15 people and took two to three hours to complete.

UiPath is reasonably priced.

I would rate UiPath nine out of ten.

UiPath allows me to create automation solutions that are perfectly adapted to my business needs, making my work more efficient.

Fifteen people in our organization use UiPath, and they are also responsible for maintaining the solution and ensuring that it is up to date.

UiPath is used remotely within our organization.

I recommend UiPath to others as it truly saves organizations a lot of time.

We use UiPath to automate daily repetitive tasks.

I would rate the ease of building automation with UiPath a nine out of ten. It saves us a lot of development time, and the drag-and-drop feature is very useful. The cloud version's orchestrator is also amazing, as it can host our robots.

UiPath enables us to implement end-to-end automation, which is one of the most crucial parts for our customers. Most of our users are not technically proficient and do not know how to deal with these things. They want the automation to be complete without any manual intervention.

The UiPath User Community is really helpful and has helped solve a lot of problems.

The biggest advantage of UiPath is that a lot of time is saved, which can be used for other projects.

UiPath Academy courses are helpful. They help us gain a deeper understanding of the product.

UiPath's AI helps us perform more complex processes in automation.

It has helped us speed up our digital transformation by removing a lot of manual work.

Speeding up the digital transformation process does not require any expensive upgrades or much IT support to keep UiPath up to date.

UiPath has helped to reduce human error. This indirectly allows our customers to focus their employees' time on more productive projects.

It has helped us save time.

UiPath helps reduce costs, especially for accounting companies. They are able to automate basic tasks reducing the number of people required for daily tasks and can also have those tasks running twenty-four hours a day seven days a week.

UiPath is a no-code automation tool that saves me a lot of time when developing workflows.

UiPath is very slow for scraping. If they could make it faster, that would be great. We are currently using custom robots to scrape data, which is faster.

The initial setup of UiPath can be complicated. It would be helpful to have an executable file to simplify the deployment.

Integrating UiPath can be a complex and error-prone process, especially when it comes to calculations. A helpful feature would be the ability to add simple workflows using executables, which would be especially beneficial for small projects.

UiPath needs to be more compatible with MacBooks.

I have been using UiPath for three and a half years.

The UiPath software is generally stable, but some of the packages within it can sometimes be unstable. For example, we have had to switch to older versions of some packages in order to get them to work properly.

I would give the scalability a rating of seven out of ten. As we scale, we involve more users and machines, which means ensuring compatibility.

To deploy, UiPath needs to be installed on the production machine and the extensions need to be ready. One person is enough for the deployment.

The initial setup of UiPath can be complex, as we sometimes need to explain to customers that it is not as simple as copying and pasting an executable file. UiPath requires some setup and configuration in order to work properly. 

I would rate UiPath an eight out of ten.

The decision of whether or not to use UiPath depends on the customer. If the customer is a Windows user, then UiPath is a good choice because there are many third-party packages available that make tasks easier. The orchestrator cloud functionality is also very helpful.

UiPath is easy to maintain because it integrates with other applications.

I recommend UiPath for Microsoft Windows users.

We're doing a lot of accounts payable automation and accounts payable invoice automation. 

We have about 70 bots in production right now. They are unattended.

It's helped us to dramatically cut down on the number of people having to key in invoices manually. We've been able to repurpose some of the staff into other jobs and have the bot do all this work for them. It's really changed things. Our staff likes it since they're doing more meaningful work and not keying in invoices all day. I'd say it greatly impacts our staff, and our dealers love it as they're getting paid quickly. The invoices are getting paid much more quickly now.

We know that it's increased the speed of payment dramatically. I'm not sure of the numbers. However, we've processed about 40,000 invoices to date using the bot. We started in January and do about 5,000 invoices a month. That's saved a lot of hours. Our guys were doing this all day, every day, and we've cut back on it dramatically. It's a considerable amount of hours saved.

We enjoy using the AI functionality. The document understanding is the tool we're using to do the invoice automation, so it has an AI piece and machine learning built in. 

The invoices are probably our most complex as there's a lot of information that has to be scraped off the invoice that DU is doing. We started with the hard ones, and we're easing into the easy ones now. We worked backward a bit. We were a little concerned going in that this was a little bit complex; however, in a very short time, we got a lot done. Looking back, it was probably a good decision to start there. With AI, we're looking to do more. We'd like to bring on more invoices and continue to use this throughout the whole organization and in Latin America as well.

Just seeing all this manual work being automated, and seeing how the staff is thrilled that they're actually doing interesting jobs now has been great. They come in the morning, and they're actually excited about coming to work, not keying in invoices all day. That's the biggest benefit I've seen. The staff is really excited about the product, even though, in the beginning, they were a little nervous about bots doing their work.

The goal of the project was to get 75% of our invoices done with no human intervention. We actually hit 90%.

We use the UiPath community quite a bit. We find it very helpful. Most times, when we're having an issue, other people are having the same issue. We have gotten very good insights and have found other use cases. It has helped us a few times to fix an issue. It's a great feature.

The UiPath Academy courses are great. When we rolled out, we did a project with UiPath. We put a lot of their courses in our Academy so that our users could take them through us, and have actually had a very good response. A lot of people in the company took it, and the completion rate was very high.

The Academy teaches people what RPA is, and how to use it. It could be as basic or as complicated as you want. They have a wide range of classes. The fact that people can get in there and start learning for free is also very good.

Maybe we need to rely on our rep a little bit more to find out what's out there and start asking a lot more questions. We don't understand its full potential. However, that's a little bit of us not asking the right questions. What they've been terrific about is coming out with fixes. Every time we have an issue with something, they're quick to fix it immediately or in the next release. 

They're spending a lot of time and effort on unstructured documents or core quality documents. Sometimes things don't pick up right away, however, it is my understanding that they're working on it, and it has improved tremendously. Even since the beginning of the year, we've already seen some improvements.

I've been using the solution for two years. 

The stability is great. What they've done is pretty impressive. They're going to be here for the long haul.

We found it to be very, very stable. We have not had any issues since we went live, so that's also been very impressive for us that it's extremely stable.

From our perspective, there's really no issue with scaling. We're looking to expand, even by putting more invoices on it, and we don't anticipate it being an issue. We're not concerned in the least about how much it can handle. We're looking forward to expanding it a little bit.

Technical support has been terrific. 

They're very quick to react to us, and even if they aren't, our rep is always very quick to help us get a response. 

Positive

This was the first RPA solution I've used. 

I work in finance and accounting, and we were chosen to be the proof of concept to use UiPath. We were in very early, so we did a very early proof of concept, built five bots, and presented them to senior management. We gave feedback that we thought it was something that could be beneficial for the company.

The initial setup was very straightforward for us. UiPath worked with us. They were great in helping us out; the reps really helped us through the whole proof of concept. It was very new to us, and we had their full support - even when we were presenting to senior management.

We're looking at ROI on one project right now, and we estimate we will begin to see a return in year two, which is great.

The pricing has been fair. They've been very good to us with the pricing. They let us choose what we needed. They build packages that fit us, whereas maybe the competitors aren't doing that. Others don't give us the ability to buy what we need. We kind of would have had to buy in bulk, and we didn't like that either. UiPath gives us the ability to be flexible with what we need.

We looked at Automation Anywhere. We just had a better feeling about UiPath. Even from the proof of concept, we had a better feeling about UiPath.

The biggest thing we found with Automation Anywhere, for example, was we asked for a demo license so that we could do a proof of concept; we had a very difficult time even installing the demo licenses. In contrast, with UiPath, it took us a matter of minutes to get going. We were on and building bots within a matter of minutes. Therefore, very quickly, we realized UiPath was the right solution for us.

We're on the latest version, I believe.

While our company is very socially and environmentally aware, we're not yet leveraging UiPath on projects that work towards good causes. RPA is starting to get some acceptance into the organization now, and we'll do something in the future. 

I'd advise potential users to set expectations with users. Talk to users. With RPA, people always fear when they hear robots. Setting expectations for your user base. Also, if you're not sure, find a partner that you can trust. We found a very good partner. They were very good to work with, and we really felt like we could trust them. We wouldn't have been able to do this without them. They really brought in the expertise. 

I'd rate the solution a ten out of ten.

The software's terrific. The support's terrific. All the people that are assigned to our account are very attentive to us. Our current rep is amazing. Every time I call him, he always helps. If he can't answer it, he always finds us an answer. They're quick to respond to us, even if they don't have the solution immediately. It's never gone more than two days without us resolving any issues. They've been very, very good.

We're very happy with the overall solution.

We have about 180 bots we're doing now. I think the most interesting one we have is an underwriter bot. It collects information about a person who has just applied for a product, and it does research for the underwriter. It does financial research and medical record research, and it compiles all that into notes for the underwriter. It actually gives them a recommendation on how to proceed with the application. We do all sorts of use cases, including financial and claims, and have a hand in everything that MassMutual does.

In terms of the ease of building automations, we have processed millions of cases through UiPath. It has saved hundreds of thousands of hours for our employees and freed them up to do other tasks. At MassMutual, we have people lining up to have us make a bot for them. So, it's been well accepted.

I like the tie-ins to other languages. Being able to use Python, C#, and VB has been very valuable because I can get a more diverse developer skill set on my team. If somebody's interested in a particular language, I can push them in that direction. If they want to get more into C#, for example, we can do that.

We put all new developers through the UiPath Academy courses. We're trying to get more into attended automations as we're almost exclusively unattended right now. I'm trying to get all my developers to go through the attended automation course. It's only 16 hours, so I can upscale them all on how to build attended automations better. I'm also sending some citizen developers to that course. It's pretty easy for the developers to pick up, and the citizen developers can try it.

We struggle with handwriting recognition. If we had something, maybe in Document Understanding, that would work well with handwriting recognition, it would help us out a lot. Right now, we use an outside vendor for that.

I've been using UiPath for four and a half years.

We've been using UiPath for almost four and a half years, and we've had one outage so far. The stability has been great.

We've grown a great deal in the last four years, and scalability hasn't been a problem.

We have a really talented development team, so we haven't used technical support much. However, they've been useful when we've run into problems. I'd give them a rating of ten out of ten.

Positive

I was not involved with the initial setup, but all other deployments and upgrades have been seamless.

We measure the ROI by how many full-time employees we would need to do the work the bots are doing. I think we're at 90 to 100 covered. It's working well.

The cost of UiPath is much less than that of Blue Prism. They've been very flexible and willing to work with us with our new contractors we just signed on. It's worked out well.

We looked at Automation Anywhere and Blue Prism. We chose UiPath because of the technology that we can use to build things. I like that our developers have marketable skill sets when using UiPath. They can use their SQL skills and their C# skills, for example. With some of the other products, the developers aren't really stretching themselves or making complicated solutions, which is just what they really want to do. It just seems like the other programs are more drag-and-drop only, and I don't think that's great for my team.

My advice would be to start slow and small. Big bots sound like they give you a great ROI, but the complexity and the amount of time you have to spend on them burn through your ROI quickly. We've learned that building small 10-week projects for bots is better.

On a scale from one to ten, I give UiPath a ten. It is very simple to use and easy to pick up, like I'm learning with my new citizen developers. It can get really complex with my advanced developers being able to build some pretty unique things. I like that flexibility.

We have a team with a set of developers, business analysts, and managers who are constantly looking at processes within our organization that we can automate to ease the burden of our employees. Our use cases align with departments like finance, inventory management, and HR. They include all the corporate level and core processes within our organization. Most of the automations are unattended.

A simple example would be that we have sales reps who get orders from customers. Those reps have to use some of our internal systems including our ERP system which is SAP. They use the systems to create orders and generate sales order numbers, invoices, et cetera. I have worked on these processes wherein we automate all those steps for them so that they don't have to go through the basic steps and do the same things for different orders.

We have had some of our bots running thousands of transactions per day, saving between five and ten full-time employees' hours, which is huge. And that is just one process. We have over 80 bot licenses and over 100 processes that we have automated, so it's pretty significant.

And while we haven't used it to pull patient information into a dashboard, we have pulled that information together for other purposes. That way, sensitive data is very secure when it comes to processing customer orders and the like. It's made things faster. Before, accessing it could cause errors or slow down the daily functionality. With the help of UiPath, being able to pull it easily into a single view means we are not misreading information or misunderstanding it.

Our company deals with hospitals and provides them with necessary supplies in their continuum of care. Although we don't deal directly with patients, automation has improved the efficiency of delivering that care. It's done at a much faster rate, rather than slowing it down.

We have also used UiPath's artificial intelligence and machine learning and these capabilities have made things better. These are not things I experienced using Automation Anywhere when I was a developer myself. AI and ML were never on our radar when we dealt with business processes. But now, they're opening up more doors, giving us more intelligent automation. Without them, it would probably be a little more difficult to tackle a problem. They have made things easier.

It's very easy to adapt to and it's very user-friendly and robust at the same time. You don't need to have a lot of technical knowledge to use UiPath. Overall, it's a very good tool for tackling simple and very complicated business processes.

Also, UiPath is easily integrable with other systems. When we are modeling our business processes, we use Appian as a business process modeling tool and it integrates very easily with UiPath. That's a bonus for us because we're dealing with very sensitive data. UiPath is definitely easy to use with a lot of systems.

I have been using UiPath since April of this year, which makes it about six months. Before that, I was with Automation Anywhere as a developer. Now, I'm a business analyst using UiPath.

With the latest upgrade of Orchestrator, about a month ago, sometimes, when we are running our bots, the server crashes and the bot has to stop. There is a certain time limit to it. About two or three hours after it runs, it closes down and the bot stops and you have to rerun. There is some sort of a timeout issue.

It's something that we are still figuring out with the support team from UiPath. We don't know if it's something internal to our systems or if it has something to do with the upgrade. We have been in that loop for quite a while and have yet to receive a resolution.

From my team's perspective, and from talking to a few others here at the UiPath event, the area that probably could be improved is the support system from UiPath. When we have technical issues and we reach out, sometimes the support is very delayed when a resolution, or a conversation, is really needed. Otherwise, everyone is happy with the tool.

Neutral

Our company is a manufacturer and distributor of medical supplies and products. Our automation journey started with Ashling Partners as our consulting firm. They helped us to analyze our business processes and come up with some automation ideas and, after a few months, we got UiPath.

The number of full-time employee hours spent on mundane tasks has been greatly reduced, which has resulted in great savings for our company.

The other definite benefit is no more errors, which is especially important in the healthcare field. UiPath has greatly increased the speed at which we deliver our products.

For example, we have an inventory management division and we often have branch realignments happening. They would take a week to deal with the branch realignments and handle all the inventory. Now, with a process we created for them, it takes a day or two for a bot to do it for them. It's saving them time.

We have had feedback from higher-level management where they say, "We don't have to worry about these manual tasks now. All we have to do is shoot you an email that says we have a branch realignment coming up and ask you to please run the bot for us." They give us the file and then it's done in a day or two. It's easing their workload and they are able to focus on other things. Before, it was a really painstaking process for them. Weeks of effort have been reduced to days and hours. That's a big win.

For me, as a business analyst, the biggest difference between Automation Anywhere and UiPath is that UiPath gives me the ability to capture every step. Previously the way I would do it was to sit down with the business user and take notes such as, "Okay, he's clicking into this screen, going to this system," or I would have to record the process. But now it's very simple because I can turn on the recorder and have all the steps documented so I can refer back to them. I can then give that to my developer who can then use it as a benchmark when he's building his process.

The ability to get into the finest of details with UiPath is very helpful. You don't have to worry about those manual methods and can focus on the bigger things. These are some of the advantages of UiPath.

Also, the scalability across the systems that Automation Anywhere is compatible with is limited versus that of UiPath. With UiPath you can connect to different backend sources without restrictions. In the processes that I have worked on with UiPath, there hasn't been a huge complexity if I have to do something with APIs or with databases. Whereas, in Automation Anywhere, it was a little harder. It wasn't very flexible with all the different systems.

I recommend trying out the Community Edition where you can start doing some pilot projects and test its abilities. Then you can pitch it to your organization if you have not yet done any automation.

The UiPath Academy is a great place. That's where I went first, six months ago, when I wanted to know what UiPath path is and how it is different from other tools. I took courses that helped me to understand it better. The Academy is a very good website. The course was very user-friendly. It has a wide variety of subjects, so it's not just the regular certifications that you pick up. Rather, it has specific topics. As a business analyst, there are a lot of courses for me. I need not look at courses for a developer. The diversity of the courses that you can choose from is really nice. There are courses for any role that you are into as part of an automation journey. You don't have to worry about not knowing where to start. They give you a good head start. It's definitely possible to learn this tool and it's rewarding.

I was just talking to someone who said he's from the oil and manufacturing industry and they are also implementing UiPath and automations. Aside from our company, which is in healthcare, it seems that the solution is applied in pretty diverse areas, across every other industry. There are a lot of applications of the solution and a lot of success stories. It's really nice to hear those. They help us realize that we still have a lot more to extract when it comes to the benefits of UiPath.