Arctic Wolf Managed Detection and Response Reviews

Name: Arctic Wolf Managed Detection and Response
Brand: Arctic Wolf Networks
Rating: 4.6 (19 reviews)

Vendor: Arctic Wolf Networks

4.6 out of 5

19 reviews
100% willing to recommend

361 followers

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What is Arctic Wolf Managed Detection and Response?

Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.

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Arctic Wolf Managed Detection and Response is the #1 ranked solution in top SOC as a Service providers and #3 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give Arctic Wolf Managed Detection and Response an average rating of 9.2 out of 10. Arctic Wolf Managed Detection and Response is most commonly compared to IBM Security QRadar: Arctic Wolf Managed Detection and Response vs IBM Security QRadar. Arctic Wolf Managed Detection and Response is popular among the large enterprise segment, accounting for 43% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

Arctic Wolf Managed Detection and Response

January 2025

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Featured reviews

Kimberly Brock

Technical Security Engineer & Data Governance at a computer software company with 51-200 employees

The threat intelligence feature is expected to be a significant advantage. However, a section for software inventory and real-time comparison with current CVEs would be beneficial. One can review an inventory of assets being scanned, including a software inventory along with CVE updates based on a company's software subscriptions, would be a game changer.

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Jared Kruger

Buisness Developer Manager / Sales Executive at Troye

The scalability of this solution is great. It offers user-based licensing, so if there is an increase in the number of IT users, it can easily scale accordingly. In contrast to other solutions that base pricing on data ingestion, which can be challenging as data grows, user count tends to be more predictable, making this model highly scalable. Arctic Wolf is flexible and works with clients to ensure smooth scaling. Our clients for this solution come from a range of business sizes, primarily focusing on small and medium-sized enterprises. We generally don't cater to large enterprises, but instead, our clients typically fall within the medium-sized category, with user counts ranging from 50 to around 3,000.

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Daniele Brommer

Commerical Manager at Network Service Providers Limited

Speaking about the product's integration capabilities, I feel that I am probably not experienced enough to talk about it. Arctic Wolf Managed Detection and Response is still quite immature compared to other providers in the market. The tool sort of integrates with a few products, but it doesn't integrate with everything. The AI-driven tool helps improve detection and response capabilities, but human beings also manage it. You need the best of both worlds because AI can't do everything. One can still get false positives with the tool, so you need a human being. You also need AI to protect yourself against attacks. I probably haven't had enough experience to give a proper opinion, but with my experience this year, I think it is pretty good for its current market. It plays in both corporate and medium-sized companies and corporate-level businesses. The tool is not meant for an enterprise-sized business since there are other tools like CrowdStrike and Splunk, along with more mature solutions. I rate the tool an eight out of ten.

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Arctic Wolf Managed Detection and Response mindshare

Product category:

As of January 2025, the mindshare of Arctic Wolf Managed Detection and Response in the Managed Detection and Response (MDR) category stands at 9.9%, down from 10.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

PeerAnalyst reports

Type	Title	Date
Category	Managed Detection and Response (MDR)	Jan 17, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 17, 2025	Download
Comparison	Arctic Wolf Managed Detection and Response vs CrowdStrike Falcon Complete MDR	Jan 17, 2025	Download
Comparison	Arctic Wolf Managed Detection and Response vs Huntress Managed EDR	Jan 17, 2025	Download
Comparison	Arctic Wolf Managed Detection and Response vs Field Effect MDR	Jan 17, 2025	Download

Title	Rating	Mindshare	Recommending
IBM Security QRadar	4.0	0.8%	90%	207 interviews Add to research
Intercept X Endpoint	4.2	0.8%	95%	103 interviews Add to research

Valuable Features

Arctic Wolf Managed Detection and Response provides 24/7 monitoring, security alerts, and integration with platforms like Azure and Office 365. It offers significant cost savings by eliminating the need for additional hires. Users appreciate the user-friendly portal, actionable security bulletins, and the Concierge Security Team's personalized support. Weekly reports and a visually appealing dashboard enhance data visibility, while the advanced threat protection and educational resources reflect its commitment to comprehensive security management.

"I highly recommend Arctic Wolf as they excel in ensuring the company is well-trained and updated on industry developments."
"The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective."
"The tool definitely saves money for our company's customers."

Room for Improvement

Arctic Wolf Managed Detection and Response may benefit from quicker responses, improved user-level threat detection, and more seamless integration with diverse security tools and CRMs. Enhanced dashboards and real-time threat intelligence could enhance the service's effectiveness. The licensing model could be refined for better cost-efficiency. Streamlining implementation and expanding Linux integration could also be beneficial. Users desire more efficient agent auditing, alert resolution support, and options to access stored logs without extra fees.

"While they do inventory assets, including software inventory and CVE updates based on software subscriptions, would be a major improvement."
"While they do inventory assets, including software inventory and CVE updates based on software subscriptions, would be a major improvement."
"I have heard that the tool doesn't go right to the endpoints."

ROI

Organizations see Arctic Wolf Managed Detection and Response as a valuable investment due to reduced team requirements, effective resource management, and proactive threat prevention. Decision-makers note its insurance-like nature, providing peace of mind against cyber threats, which can be hard to quantify financially. Increases in operational uptime and decreases in vulnerability incidents highlight the system’s effectiveness. Users appreciate cost savings on additional hires and recognize its comprehensive training offerings and strong employee engagement.

Pricing

Arctic Wolf Managed Detection and Response is priced on a monthly basis with an annual contract, influenced by user count and elements such as data and servers. It's perceived as more expensive than CrowdStrike but offers more features. Costs are transparent, with the potential for additional charges if more features are required. Generally regarded as fair, competitive, and valuable, setup is straightforward. Account management offers knowledgeable licensing guidance, ensuring a smooth implementation process.

"The pricing is pretty competitive."
"I rate the tool's pricing a nine out of ten."
"The pricing is fair."

Popular Use Cases

Arctic Wolf Managed Detection and Response is primarily utilized for real-time monitoring and security event management. Organizations use it to handle anomalies, authenticate access, and provide comprehensive 24x7 network coverage. They benefit from threat detection, remote access logging, and integration with tools like antivirus and two-factor authentication. Arctic Wolf aids in compliance, alerts for vulnerabilities, and acts as a chief security partner, offering valuable resources for entities lacking full-time cybersecurity personnel.

Service and Support

Arctic Wolf Managed Detection and Response is praised for their reliable and responsive customer service and support. Users highlight 24/7 availability, proactive engagement, and effective communication. Technical support is usually rated between eight to nine out of ten, with no major issues reported. While response times depend on SLAs, customer satisfaction remains high. The concierge security team actively engages clients for technical assistance, identifying vulnerabilities and conducting threat hunting, indicating high satisfaction with support services.

Deployment

Arctic Wolf Managed Detection and Response setup varies from straightforward to complex, largely dependent on network configurations and resources. It often involves integrating appliances with firewalls and configuring agents. Companies report durations from a few days to several weeks. Assistance from Arctic Wolf's team is noted as helpful. Maintenance requirements are minimal, though some companies highlight the need for skilled personnel for functional tasks. Documentation and support are frequently mentioned as beneficial.

Scalability

Arctic Wolf Managed Detection and Response provides strong scalability, supporting a wide range of environments from small to large enterprises. It accommodates various users and offers flexibility with user-based licensing. Customizable alerts enhance its adaptability, though costs could rise with extensive physical sensors. Widely used across companies, it scales efficiently with growing demands. Companies appreciate its scalability, citing easy integration and incremental growth adjustments, focusing primarily on small to medium-sized enterprises.

Stability

Arctic Wolf Managed Detection and Response is recognized for high stability. Users consistently note that it operates seamlessly after deployment with no major issues, outages, or stability-related problems. Many rate its stability as eight or nine out of ten, valuing its robust 24/7 service reliability. There are no reports of bugs, glitches, or crashes, and its service-oriented design helps ensure continuous monitoring.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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