BMC Remedy is only limited to some of the functions, like ticketing, and very few other functional cases. In ServiceNow, integrations are more easy, and APIs are available for each integration. ServiceNow has multiple functions, like alerting, inventory management, configuration management, and service management. There are many other functions available in ServiceNow. BMC Remedy is mainly for ticketing. BMC Patrol is another tool from BMC that mainly works on the SNMP protocol, but it has very limited alerting functionalities. For ticketing and alerting, BMC Remedy can be rated as a six out of ten. The maintenance and operations of BMC Remedy are easy. Any change request is very easy to implement in BMC Remedy. The product offers a good, stable environment. I don't think there are any AI capabilities added to the product. In ServiceNow, everything is on AI. I would recommend that others use ServiceNow over BMC Remedy. I rate the tool a six out of ten.