BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
| Type | Title | Date | |
|---|---|---|---|
| Category | IT Asset Management | Mar 27, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Mar 27, 2025 | Download |
| Comparison | BMC Remedy vs ServiceNow | Mar 27, 2025 | Download |
| Comparison | BMC Remedy vs BMC Helix Discovery | Mar 27, 2025 | Download |
| Comparison | BMC Remedy vs ServiceNow Discovery | Mar 27, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| ServiceNow | 4.2 | 23.3% | 92% | 216 interviewsAdd to research |
| Qualys VMDR | 4.2 | 3.6% | 94% | 93 interviewsAdd to research |
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
BMC Remedy was previously known as Remedy Asset Management.
Scripps Networks
We use it for monitoring tech, handling incidents, change management, and attending to P1, P2, and P3 raised by end users. We can check the report in SLA and other related tasks in BMC Remedy.
We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily.
We can also note the solutions provided to end users and even make articles. This feature is very beneficial for me.
There is room for improvement in terms of support.
I have been using it for a year.
BMC Remedy is a stable tool. However, it can be a bit difficult for end users.
In the tool, we can add users. We have control using the software. We can add multiple users at one time.
In my company, around 200 people are using BMC Remedy.
When I joined the organization, I reached out to the support team. At that time, I connected with the tech person because I couldn't access the BMC remediation application. They provided me access and mapped it as per my senior or colleague's access. After that, I was able to connect with the tech person.
The customer service and support are busy with many cases, but after some follow-ups, they solved my issue. There's a small delay in giving an answer.
Neutral
We were using a tool called 'submit tool.' It's an internal tool for IT and ticketing. In that application, we could convert a request to an incident and vice versa and add notes. However, there were challenges with it, so management decided to move to BMC Remedy.
Around one or two years ago, BMC Remedy was in demand. They provided good support and had many features. That's why we continued using it. But now, we are transitioning to the ServiceNow ticketing tool.
For IT professionals, it's easy. However, for end-users, it's a bit tricky. We have to guide the end users on how to operate it. We understand how to use BMC Remedy, and while it's a browser-based application, there can sometimes be issues when trying to access it as a standalone application.
The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly.
It has many good features. I'd give it a nine out of ten because it was tricky to understand its features. However, after six months of using BMC Remedy, I learned how to operate and optimize the tool. Having worked with it for a year now, it's a very good tool.
