BMC Remedy Reviews

Vendor: BMC

3.9 out of 5

31 reviews
90% willing to recommend

647 followers

What is BMC Remedy?

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

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BMC Remedy is the #1 ranked solution in top License Management solutions and #3 ranked solution in top IT Asset Management solutions. PeerSpot users give BMC Remedy an average rating of 7.8 out of 10. BMC Remedy is most commonly compared to ServiceNow: BMC Remedy vs ServiceNow. BMC Remedy is popular among the midsize enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 46% of all views.

Helped 802,829 peers since 2012

Featured reviews

Ameet Darole

IT Service Delivery at Abcl

We used it for ticket management, handling user issues, and monitoring alerts It covered incidents, problems, and change management. It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation. Remedy is ITIL-aligned. ITIL…

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AmanSrivastava

End User Support at Genpact - Headstrong

We use it for monitoring tech, handling incidents, change management, and attending to P1, P2, and P3 raised by end users. We can check the report in SLA and other related tasks in BMC Remedy We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis,…

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Phanikumar Madiraju

Senior consultant specialist-ITID at a financial services firm with 5,001-10,000 employees

BMC Remedy is only limited to some of the functions, like ticketing, and very few other functional cases. In ServiceNow, integrations are more easy, and APIs are available for each integration. ServiceNow has multiple functions, like alerting, inventory management, configuration management, and service management. There are many other functions available in ServiceNow. BMC Remedy is mainly for ticketing. BMC Patrol is another tool from BMC that mainly works on the SNMP protocol, but it has very limited alerting functionalities. For ticketing and alerting, BMC Remedy can be rated as a six out of ten. The maintenance and operations of BMC Remedy are easy. Any change request is very easy to implement in BMC Remedy. The product offers a good, stable environment. I don't think there are any AI capabilities added to the product. In ServiceNow, everything is on AI. I would recommend that others use ServiceNow over BMC Remedy. I rate the tool a six out of ten.

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BMC Remedy mindshare

Product category:

As of September 2024, the mindshare of BMC Remedy in the IT Asset Management category stands at 7.6%, up from 6.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

Key learnings from peers

Last updated Sep 16, 2024

Valuable Features

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

Room for Improvement

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"The solution is very expensive."

Pricing

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"It is an expensive tool."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BMC Remedy Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

46%

Computer Software Company

Financial Services Firm

Government

Manufacturing Company

Retailer

Healthcare Company

Energy/Utilities Company

University

Construction Company

Transportation Company

Real Estate/Law Firm

Non Profit

Insurance Company

Logistics Company

Outsourcing Company

Wholesaler/Distributor

Comms Service Provider

Legal Firm

Performing Arts

Media Company

Pharma/Biotech Company

Compare BMC Remedy with alternative products

Learn more about BMC Remedy

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC Remedy was previously known as Remedy Asset Management.