BMC Remedy Reviews

Vendor: BMC

3.9 out of 5

33 reviews
90% willing to recommend

653 followers

What is BMC Remedy?

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

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BMC Remedy is the #1 ranked solution in top License Management solutions and #3 ranked solution in top IT Asset Management solutions. PeerSpot users give BMC Remedy an average rating of 7.8 out of 10. BMC Remedy is most commonly compared to ServiceNow: BMC Remedy vs ServiceNow. BMC Remedy is popular among the midsize enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 48% of all views.

Helped 831,071 peers since 2012

Featured reviews

Ameet Darole

IT Service Delivery at Abcl

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Phanikumar Madiraju

Senior consultant specialist-ITID at a financial services firm with 5,001-10,000 employees

BMC Remedy is only limited to some of the functions, like ticketing, and very few other functional cases. In ServiceNow, integrations are more easy, and APIs are available for each integration. ServiceNow has multiple functions, like alerting, inventory management, configuration management, and service management. There are many other functions available in ServiceNow. BMC Remedy is mainly for ticketing. BMC Patrol is another tool from BMC that mainly works on the SNMP protocol, but it has very limited alerting functionalities. For ticketing and alerting, BMC Remedy can be rated as a six out of ten. The maintenance and operations of BMC Remedy are easy. Any change request is very easy to implement in BMC Remedy. The product offers a good, stable environment. I don't think there are any AI capabilities added to the product. In ServiceNow, everything is on AI. I would recommend that others use ServiceNow over BMC Remedy. I rate the tool a six out of ten.

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Gorazd Hribar Rajteric

OSS Expert & Team Lead at Telekom Slovenije

The solution must be flexible. Compared to Jira, it's much more complex to customize BMC Remedy’s workflow and the steps to resolve issues. The biggest issue is not with the product itself. It is more with the culture and people who do not want to use the best practices. People often want to customize the tool according to the existing workflows and processes.

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BMC Remedy mindshare

Product category:

As of January 2025, the mindshare of BMC Remedy in the IT Asset Management category stands at 6.3%, down from 6.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

PeerAnalyst reports

Type	Title	Date
Category	IT Asset Management	Jan 17, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 17, 2025	Download
Comparison	BMC Remedy vs ServiceNow	Jan 17, 2025	Download
Comparison	BMC Remedy vs BMC Helix Discovery	Jan 17, 2025	Download
Comparison	BMC Remedy vs Qualys VMDR	Jan 17, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.2	24.3%	92%	216 interviews Add to research
Qualys VMDR	4.1	3.5%	94%	92 interviews Add to research

Valuable Features

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"The discovery feature of BMC Remedy has been very valuable."
"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

Room for Improvement

"Maybe the network automation aspects need improvement."
"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."
"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."

ROI

Users have witnessed a return on investment with BMC Remedy. They report significant time savings, completing tasks that would take 24 hours manually in just two to three hours. While some users in Greece find it expensive and struggle with selling, others highlight gains in efficiency.

Pricing

BMC Remedy's pricing is generally viewed as high, especially for smaller companies, with many users noting expensive and complex licensing models. It's frequently compared to ServiceNow, often being described as slightly cheaper, yet still costly. Costs are influenced by factors like licenses, server installations, and integrations. While some find the pricing competitive and worth it for large enterprises, others see room for improvement, suggesting price reductions to attract a broader customer base.

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"It is an expensive tool."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

Service and Support

Customer service and support for BMC Remedy receive praise for technical assistance, providing both online and offline options. Users appreciate 24/7 availability, with good experiences reported. Some note delays in response times and reliance on intermediaries, which affects consistency. Users mention improvements are needed in addressing all raised tickets promptly. Priority cases get quicker attention, while lower-priority ones may require follow-ups. Quality varies, yet many find their service effective, especially with premium support.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BMC Remedy Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

48%

Financial Services Firm

Computer Software Company

Government

Manufacturing Company

Healthcare Company

Retailer

Energy/Utilities Company

University

Transportation Company

Non Profit

Real Estate/Law Firm

Logistics Company

Construction Company

Insurance Company

Comms Service Provider

Outsourcing Company

Legal Firm

Wholesaler/Distributor

Performing Arts

Consumer Goods Company

Pharma/Biotech Company

Compare BMC Remedy with alternative products

Learn more about BMC Remedy

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC Remedy was previously known as Remedy Asset Management.