BMC Remedy Reviews

Vendor: BMC

4.0 out of 5

34 reviews
90% willing to recommend

654 followers

What is BMC Remedy?

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

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BMC Remedy is the #1 ranked solution in top License Management solutions and #3 ranked solution in top IT Asset Management solutions. PeerSpot users give BMC Remedy an average rating of 8.0 out of 10. BMC Remedy is most commonly compared to ServiceNow: BMC Remedy vs ServiceNow. BMC Remedy is popular among the midsize enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 47% of all views.

Helped 841,164 peers since 2012

Featured BMC Remedy reviews

Ameet Darole

IT Service Delivery at Abcl

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Phanikumar Madiraju

Senior consultant specialist-ITID at a financial services firm with 5,001-10,000 employees

BMC Remedy is only limited to some of the functions, like ticketing, and very few other functional cases. In ServiceNow, integrations are more easy, and APIs are available for each integration. ServiceNow has multiple functions, like alerting, inventory management, configuration management, and service management. There are many other functions available in ServiceNow. BMC Remedy is mainly for ticketing. BMC Patrol is another tool from BMC that mainly works on the SNMP protocol, but it has very limited alerting functionalities. For ticketing and alerting, BMC Remedy can be rated as a six out of ten. The maintenance and operations of BMC Remedy are easy. Any change request is very easy to implement in BMC Remedy. The product offers a good, stable environment. I don't think there are any AI capabilities added to the product. In ServiceNow, everything is on AI. I would recommend that others use ServiceNow over BMC Remedy. I rate the tool a six out of ten.

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Gorazd Hribar Rajteric

OSS Expert & Team Lead at Telekom Slovenije

We've done very basic integration, synchronizing a large amount of data from other systems into the Remedy Atrium database. We run the processes on top of it. We're not leveraging the online integration capabilities as much as I would like to. We didn't have an automation tool before BMC Remedy. Overall, I rate the product a seven out of ten.

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BMC Remedy mindshare

Product category:

As of March 2025, the mindshare of BMC Remedy in the IT Asset Management category stands at 5.9%, down from 7.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

PeerAnalyst reports based on BMC Remedy reviews

Type	Title	Date
Category	IT Asset Management	Mar 9, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 9, 2025	Download
Comparison	BMC Remedy vs ServiceNow	Mar 9, 2025	Download
Comparison	BMC Remedy vs BMC Helix Discovery	Mar 9, 2025	Download
Comparison	BMC Remedy vs ServiceNow Discovery	Mar 9, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.2	23.3%	92%	216 interviews Add to research
Qualys VMDR	4.2	3.6%	94%	93 interviews Add to research

Valuable Features

BMC Remedy excels in asset management, dashboards, and CMDB design with built-in classes and inheritance. Its user-friendly interface, automation, and customization capabilities are notable. The tool provides real-time incident management, report generation, and effective communication. Integration with automation and server monitoring enhances data transparency. The discovery and graphical interfaces, along with Smart IT, offer adaptability and scalability. Its powerful ticketing and lifecycle features streamline processes, making it ideal for large environments.

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"The discovery feature of BMC Remedy has been very valuable."

Room for Improvement

BMC Remedy requires enhancement in user experience, dashboard intuitiveness, and integration processes. The interface is outdated, and the customization and licensing complexity need attention. Improvements in technical and customer support are also necessary. Addressing pricing concerns and adopting SaaS and cloud technologies would benefit users. Enhancements in analytics and AI capabilities could offer predictive insights and data management refinements. BMC Remedy's deployment processes could be streamlined to increase usability and efficiency.

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."
"Maybe the network automation aspects need improvement."
"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

ROI

BMC Remedy provides a significant return on investment, reducing manual tasks from 24 hours to as little as two to three hours. Users report efficiency gains over five to ten years due to its stability and familiarity among users. Although seen as costly in Greece, its benefits in comparison to manual efforts are notable.

Pricing

BMC Remedy's pricing is considered high by many users, who find its complex licensing model challenging to navigate. While it's seen as competitive and sometimes preferable to ServiceNow, it may be prohibitive for smaller organizations. Larger enterprises often appreciate its value despite the cost. Subscription options offer some flexibility, but costs can escalate based on factors like licensing, integrations, and configurations. Users emphasize the need for more affordable pricing to broaden its customer base.

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"It is an expensive tool."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

Popular Use Cases

BMC Remedy is primarily used for asset management, ticket creation, incident resolution, and IT service management. Users manage assets such as network elements and integrate with CMDB for configuration. They also automate service tickets, manage change and problem processes, and provide internal and customer-facing support. BMC Remedy offers comprehensive IT infrastructure monitoring and is appreciated for its user-friendliness and integration capabilities. It supports various customizations for asset lifecycle and configuration management.

Service and Support

BMC Remedy's customer service and support are generally good, providing both online and offline assistance. Priority influences case responsiveness, with some expressing satisfaction with swift technical aid. However, delays in less urgent cases and reliance on intermediaries for support can impact efficiency. Improvement is needed in response times and resolving certain issues. Users indicate service varies with vendor interactions; high-priority incidents are efficiently managed. Ratings hover between six and eight out of ten.

Deployment

Initial setup experiences with BMC Remedy vary widely. Many find it straightforward and easy, especially with guidance or technical expertise. Deployment time can range from a few hours to a few months, depending on complexity and customization needs. While some rate ease of setup highly, up to ten, others face challenges due to manual configurations and system compatibility. On-premises and cloud deployments have different implications for setup duration and complexity.

Scalability

BMC Remedy is recognized for its outstanding scalability, supporting a varying number of users without significant performance issues. It can efficiently handle both on-premise and cloud deployments, benefiting from its flexible architecture. Users appreciate features like single sign-on and integration tools, though licensing costs are a concern for some. While generally reliable, technical challenges can arise, requiring careful management. Ratings for scalability typically range from seven to ten.

Stability

BMC Remedy demonstrates notable stability, with users describing it as reliable and adaptable. Ratings often range from eight to ten out of ten. Although some have faced minor issues, most have experienced seamless performance after proper setup and maintenance. Users have found BMC Remedy favorable for its operational reliability despite some integration challenges. Stability may also improve in a Linux environment compared to a Windows one.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BMC Remedy Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

47%

Financial Services Firm

Computer Software Company

Government

Manufacturing Company

Healthcare Company

Retailer

Energy/Utilities Company

University

Real Estate/Law Firm

Transportation Company

Non Profit

Construction Company

Insurance Company

Legal Firm

Logistics Company

Printing Company

Comms Service Provider

Outsourcing Company

Wholesaler/Distributor

Recreational Facilities/Services Company

Performing Arts

Pharma/Biotech Company

Consumer Goods Company

Compare BMC Remedy with alternative products

Learn more about BMC Remedy

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC Remedy was previously known as Remedy Asset Management.