Exabeam Reviews

Exabeam Fusion SIEM is utilized by financial institutions' clients who express positive feedback, indicating an ROI. The solution is rated seven out of ten for ROI. It contributes to cost reduction by consolidating monitoring tools, which may reduce operational expenses by 15-20%. Users report excellent performance but are not aware of the pricing and budget details.

Exabeam's pricing is generally considered reasonable and flexible, offering models based on user count or gigabits per day. Users find the annual licensing costs manageable, though some suggest a price reduction. Compared to competitors, it is not overly expensive, with ratings typically between six and seven out of ten for cost. There are no additional expenses beyond the licensing fee, and Exabeam is perceived as more affordable than some rivals like Palo Alto.

• "Exabeam is not a cheap solution."
• "The platform is not extremely expensive compared to its direct competitors; I would rate its pricing around six out of ten."
• "The solution is expensive."

Exabeam is primarily utilized for cybersecurity by managing security information and event management (SIEM), user analytics, and anomaly detection. Entities deploy it for incident investigation, user behavioral analysis, and log aggregation across multiple services. Users integrate Exabeam with cloud platforms like Azure and AWS for seamless data collection and security rule triggering. It enhances security operations by parsing logs from various vendors, enabling timeline analysis for incident detection and investigation.

Exabeam's customer service receives mixed feedback. Some users find technical support helpful and responsive, with satisfactory assistance and quick setup responses, like account provisioning. However, others experience slow response times and unresolved issues, particularly with regional support gaps. User sentiment varies, as some praise the supportive, problem-solving approach, while others express dissatisfaction due to missed communications and lack of timely assistance. Logging tickets with Exabeam is straightforward, but concerns remain around promptness and issue resolution.

Exabeam's setup process is generally perceived as straightforward, yet varies with implementation size. Larger deployments may encounter issues, often resolved with experienced engineer assistance. Smaller or well-prepared environments find the process easier. Familiarity with similar systems aids in smoother execution, though complexity arises when integrating with existing SIEMs. Documentation and resources support ease of setup, though real-time log filtering could be improved for better efficiency.

Exabeam demonstrates strong scalability capabilities, accommodating a range of user counts and being easy to scale. Organizations experience varying levels of performance, with some noting issues when adding filtering criteria and others encountering latency. While some rate its scalability lower, others rank it higher, citing enterprise readiness. Companies report successful user expansions, and its SaaS structure helps alleviate scaling issues. However, defining tags and hierarchy is crucial for comprehensive environment coverage.

Exabeam is generally stable, built on SADUP, minimizing bugs and glitches. Most users rate stability between 7-9 out of 10. Some handle large data volumes, facing occasional downtime and processing delays. Patching can lead to brief console downtime, impacting monitoring, but these issues are infrequent. Users mention stability is good with slight improvements needed in processing speed and patch application. Stability has been consistently reliable over the last several months.