HubSpot CRM Reviews

The ROI from HubSpot CRM varies depending on the utilization and investment. Some customers have witnessed a good ROI, while others have not yet experienced ROI. The solution is considered a critical element of their business and is directly responsible for helping them acquire new clients.

The pricing for HubSpot CRM is considered reasonable, although some users feel that it could be improved. The solution offers different tiers, with more advanced versions being too expensive for small teams. 

There are different payment models available, such as annual or monthly. The solution also offers a free version, which is popular among small companies. 

• "If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."
• "The pricing is in a midrange if you line up the marketing tools."
• "We are using HubSpot CRM’s free version."

The primary use case of HubSpot CRM is for customer relationship management, tracking emails, capturing mail IDs, creating a sales pipeline, understanding the customer journey, adding customer details, keeping track of leads and their status, recovering leads, recording emails sent and opened, maintaining data continuity between teams, marketing automation, managing leads and opportunities, and client management.

It's also used for scheduling meetings, interacting with clients, creating blog posts, hosting our website, monitoring website traffic, running email campaigns, creating newsletters, tracking leads, contacting clients, sending emails, keeping track of deals, managing contacts, automated marketing, sending automated email campaigns, managing website and marketing performance data, handling customer service, helping other businesses get started with HubSpot, sales, pipeline forecasting, following up with contacts, task management, organizing activities, business development, lead distribution, end-to-end communication management, tracking salesperson activity, marketing, and tracking sales opportunities and cycles.

Some customers have found the support to be helpful and responsive, with proactive outreach and a willingness to ensure customer success. They have rated the support highly and have had positive experiences with the team. 

However, there are also customers who have had issues with technical support, stating that their concerns were not resolved or that the support was not up to the mark. 

Some users found the deployment and setup process to be easy, straightforward, and user-friendly, with initial setup taking as little as ten minutes or a couple of minutes. 

However, other users mentioned that the initial setup was complex and time-consuming, taking two months or even six months for full deployment. There were also mentions of ongoing configuration and adjustments being made even after the initial setup. 

It was noted that having technical knowledge or assistance from the IT team or a developer may be necessary for certain aspects of the setup. 

HubSpot CRM is highly scalable and can easily accommodate a large number of users. 

It has been successfully used by organizations of various sizes, ranging from small companies. Users from different regions, including Singapore, China, and Japan, have found it to be scalable and easy to use. Some users have mentioned that certain areas, such as data addition, could be improved for better scalability. 

HubSpot CRM is highly stable and reliable. It does not have any bugs, glitches, or issues with crashing or freezing. It serves the requirements of small companies and is easy to implement without the need for technical expertise.