IBM Business Automation Workflow Reviews

Vendor: IBM

3.9 out of 5

25 reviews
84% willing to recommend

What is IBM Business Automation Workflow?

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

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IBM Business Automation Workflow is the #14 ranked solution in BPM Software. PeerSpot users give IBM Business Automation Workflow an average rating of 7.8 out of 10. IBM Business Automation Workflow is most commonly compared to Camunda: IBM Business Automation Workflow vs Camunda. IBM Business Automation Workflow is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 33% of all views.

Buyer's Guide

IBM Business Automation Workflow

July 2025

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Featured IBM Business Automation Workflow reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

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Edmond Pajk

Deputy CEO, CIO at a insurance company with 51-200 employees

The most important aspect is that it helped us focus on the business process perspective. We were renovating our ICT and built an entire new system from scratch. It assisted in making users concentrate on the process flow rather than just features. It also helped organize our project management structure as we digitized our business processes. We implemented our old processes on IBM Business Automation Workflow, which runs on our document management solution. This digitization confirmed that we had renovated and digitized our entire business.

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Bhasker ReddyPIdintla

Technical Delivery Head at Tech Mahindra Limited

The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us. What I find most valuable is how it creates process instances and handles issues. There's no delay in addressing process issues and getting approvals on time. It provides a product-agnostic approach to business process management, allowing us to create workflows quickly. Case management helps us create, handle, and resolve cases step by step, providing an end-to-end solution. It's especially useful when using cloud-based business automation, often including built-in case management features. The main benefit is creating workflows. For example, with IBM BAW, we can handle end-to-end processes, from taking requests to assigning tasks for approvals. It can also integrate with third-party APIs and business rules to make decisions, providing flexibility in our operations. AI is integrated into the IBM BAW in two main ways. First, we can use RPA for tasks requiring human intervention. Second, we can leverage IBM's Watson AI to accelerate business processes with automation. I can predict how soon requests will be approved and decide based on certain criteria. For example, let's consider our recent implementation in the customer care center. When customers call in, they often have common queries. We've incorporated AI features to address these queries by leveraging data from our customer database. We use tools like OpenAI. Additionally, we've automated most processes for business process automation to minimize the need for human intervention. However, we hold requests for certain scenarios until a resource takes action. But for common tasks that can be automated quickly, we've integrated AI and machine learning features to expedite approvals.

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IBM Business Automation Workflow mindshare

As of July 2025, the mindshare of IBM Business Automation Workflow in the Business Process Management (BPM) category stands at 2.2%, down from 2.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

PeerResearch reports based on IBM Business Automation Workflow reviews

Type	Title	Date
Category	Business Process Management (BPM)	Jul 28, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 28, 2025	Download
Comparison	IBM Business Automation Workflow vs Camunda	Jul 28, 2025	Download
Comparison	IBM Business Automation Workflow vs Automation Anywhere	Jul 28, 2025	Download
Comparison	IBM Business Automation Workflow vs Apache Airflow	Jul 28, 2025	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	19.8%	89%	77 interviews Add to research
Appian	4.2	5.7%	95%	63 interviews Add to research

Valuable Features

IBM Business Automation Workflow excels in flexibility, integration, and usability, enhancing operational efficiency. It combines rules, process management, and RPA into a centralized suite, allowing rapid application development and configuration. The tool supports non-technical users with low-code features while enabling customizations suitable for IT professionals. Workflow capabilities are robust; the integrated UI and deployment models are strong, promoting collaboration and streamlined processes across departments. Adaptability and user-friendly interfaces improve the customer experience.

"Productivity improvements are notable because processes have been orchestrated and streamlined with IBM Business Automation Workflow."
"IBM provides long-term support and maintains a traditionally good customer-vendor relationship."
"The most important aspect is that it helped us focus on the business process perspective."

Room for Improvement

IBM Business Automation Workflow needs improvement in reporting, analytics, integration, and UI flexibility. Users find the UI lacks visual appeal and could benefit from better usability. There's a desire for easier installation, reduced complexity, and enhanced low-code capabilities. Integration with other systems and support for digital document templates also need attention. Users express interest in improved support and streamlined deployment processes. Additionally, clearer guidelines and better support for automation and cloud installation are needed.

"Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial."
"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."
"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."

ROI

Various users have experienced positive financial outcomes with IBM Business Automation Workflow. They note enhanced productivity, reduced costs, and increased efficiency. While it's challenging to quantify the financial benefits, some users report significant time savings and improvements in digital transformation, leading to notable financial gains. Others find it difficult to calculate exact numbers due to IBM Business Automation Workflow being part of larger systems, though overall benefits in terms of financial performance remain evident.

Pricing

Enterprise users report that IBM Business Automation Workflow is perceived as expensive but reasonable considering its quality and functionality. While licensing costs are manageable and transparent, with some plans offering a year of free support, comparison with lower-cost alternatives like Laserfiche and M-Files highlights IBM’s higher expense. Pricing is seen as reflective of its robust features, supportability, and user interaction focus, making it a worthwhile investment if executed efficiently.

"The product is expensive."
"While it can be quite costly, it offers significant benefits for users."
"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

Popular Use Cases

Organizations use IBM Business Automation Workflow primarily for managing and automating a range of business processes, including claims management, underwriting, project management, banking services, and digital transformation. It facilitates process automation, compliance, document management, and integration with other systems. Key sectors utilizing it include financial services, insurance, healthcare, and logistics. The platform supports tasks such as billing, logging hours, policy enforcement, and workflow management, all aimed at enhancing productivity and efficiency within various workflows.

Service and Support

IBM Business Automation Workflow support varies in quality, with some finding it quick once prepared, but others experience delays. While responses are generally timely, users sometimes face slow resolutions requiring multiple escalations. Some users find customer service satisfactory and professional, while others note frustration and duplication of efforts. Service is adequate for some, rarely needed by others, and enhanced by consultants for certain users. Time zone differences occasionally cause delay issues.

Deployment

IBM Business Automation Workflow's setup varies in complexity. Some find it straightforward, especially with containerization and low-code features, enhancing ease with subsequent updates. However, others experience a complex process requiring specialist knowledge and extensive time investment, particularly for large-scale implementations. Container-based environments and DevOps streamline deployments, although integration with open-source platforms may introduce complexity. Experience largely depends on the user's technical background and specific requirements for deployment and configuration.

Scalability

IBM Business Automation Workflow exhibits strong scalability, allowing organizations to handle millions of transactions daily. Its effectiveness depends on how it's implemented, yet no significant challenges have been encountered. Companies with thousands of users report seamless expansion capabilities, whether using on-premises or cloud versions. While customization may pose some limits, it remains manageable for enterprise-level operations. Auto-scaling is in place, allowing effortless scaling and license management within various departments.

Stability

IBM Business Automation Workflow exhibits significant stability. Users highlight its reliable performance, attributing issues often to external factors like database monitoring. Stability improves over time and is strong when best practices are followed. While initial challenges are noted, consistent usage and proper maintenance enhance dependability. Most users experience minimal instability, rating stability highly. Some mention the need for tuning, consistent deployment practices, and improvements over time to achieve optimal stability and uninterrupted operation.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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