Service and Support
Customer service and support for Infor LN receive mixed feedback. Customer service is rated highly, with effective teams offering satisfactory service. Technical support is reliable and skilled, addressing standard issues efficiently. However, responses can be inconsistent, particularly with customizations and newer versions. While Infor LN offers professional support and portals for issue resolution, they sometimes lack sufficient staffing and training resources compared to competitors. Quality and response time could be improved, with customers noting slower service for complex issues.
Deployment
Infor LN's initial setup is often described as straightforward but can become complex depending on the organization's size and needs. Many found it manageable, especially with pre-requisites in place and minimal customization. The complexity stems from extensive configuration and integration tasks. Deployment time varies, often depending on user count and organization size, ranging from a few months to a year. Training and methodological approach are critical for a successful setup.
Scalability
Infor LN is highly scalable, accommodating a broad user range from small to large enterprises. Users note its flexibility, especially in cloud environments, and its efficient integration capabilities. Regular updates and enhancements support scalability despite some complexities in setup. Few users encounter scalability issues, and the scalability is rated between eight and ten. Its ability to manage multi-site environments with minimal administration is advantageous, catering to medium and large-sized organizations effectively.
Stability
Infor LN exhibits high stability when users are properly trained, with most praising its reliability and minimal issues. Stability can be affected by mismanaged resources or extensive customization. Baan IV, the earlier version, has been noted as stable. Users find few bugs or glitches, and it ranks highly in industry assessments. Most users report satisfactory support, although some mention challenges with database management and regional inconsistencies. Stability ratings generally vary between six and ten out of ten.
