Service and Support
Infor LN's customer service is generally rated positively, with a good team providing satisfactory experiences. Technical support receives varied feedback; it's efficient on standard issues but can be slow and less effective on customizations or complex problems. Tickets often prioritize processing time over quality. Users appreciate prompt responses and diverse partner-based support, yet there are inconsistencies and room for improvement, especially regarding newer versions. Overall, users find Infor LN's customer service and support reliable.
Deployment
Infor LN's initial setup varies in complexity, with some finding it straightforward and others noting challenges. Complexity often arises from integration, customization, and data harmonization. A guided implementation process helps streamline deployment, though timeframes range widely based on company size and requirements. While some companies find it easy with minimal customization, others spend months or even a year for full deployment. Having experienced consultants and following prescribed methodologies may ease the process.
Scalability
Infor LN is highly scalable, accommodating companies from small to large. Users report ease in adding users, minimal administrative needs, and efficient multi-company support. Regular updates enhance scalability. The cloud version offers fast expansion, supporting thousands of users effortlessly. Organizations experience reliable performance in both expanding user access and managing complex environments. Many find its scalability satisfactory, integrating seamlessly with both Infor and non-Infor systems, with some rating it eight or nine out of ten.
Stability
Infor LN is considered very stable with minimal issues. Users find it reliable, seldom experiencing bugs or crashes. Stability challenges are mostly related to resource management and extensive customization. Users rate the stability highly, often eight to ten out of ten. Some mention that proper training is essential to avoid issues, and several note that geographical differences can affect the experience. Infor LN supports prompt responses from the product company, ensuring ongoing reliability.
