LogMeIn Rescue Reviews

Name: LogMeIn Rescue
Brand: LogMeIn
Rating: 4.5 (20 reviews)

4.5 out of 5

20 reviews
100% willing to recommend

184 followers

What is LogMeIn Rescue?

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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LogMeIn Rescue is the #16 ranked solution in top Remote Access solutions. PeerSpot users give LogMeIn Rescue an average rating of 9.0 out of 10. Based on the analysis of the 20 most recent LogMeIn Rescue reviews, the overall sentiment is positive, with a sentiment score of 7.9. (Among the highest in the category). LogMeIn Rescue is most commonly compared to Microsoft Intune: LogMeIn Rescue vs Microsoft Intune. LogMeIn Rescue is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 15% of all views.

Helped 816,406 peers since 2012

Featured reviews

SachinAnikar

Director Consulting Services at LTIMINDTREE

LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Gerry Human

VP at Step 1 Software

Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that. The product itself is really well-developed. You can tell the people who designed it were all support techs, and they've really worked on giving you every bell and whistle you might want. Other than how it's marketed, I wouldn't have a lot of other suggestions on changes.

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LogMeIn Rescue mindshare

As of November 2024, the mindshare of LogMeIn Rescue in the Remote Access category stands at 2.8%, down from 3.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

LogMeIn Rescue's standout features include fast performance, easy file transfer, screen darkening, reboot without user presence, auto-reconnect, technician invitation, laser pointer for guidance, and easy-to-use interface. It's praised for simplicity, quick customer connection, and single-click accessibility via their app. Long market presence and comprehensive features make it highly valued by users.

"LogMeIn is a remote tool that I use for remote solutions."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

Room for Improvement

LogMeIn Rescue requires better customer service and billing issue resolution. Users suggested combining Rescue and Central for integrated functionality. Improved integration with other CRM products is needed. Frequent updates that necessitate rebuilding the app frustrate users. Learning sessions have turned into sales pitches rather than offering deeper technological insights. The addition of new features and mobile device support are lacking. Linux support has limitations that need addressing. Pricing improvements are also suggested.

"The solution’s pricing could be improved."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

ROI

Users indicate that LogMeIn Rescue significantly reduced downtime, increased productivity, and improved customer satisfaction. They highlight quick problem resolution and enhanced remote support capabilities. Cost savings were emphasized due to decreased on-site visits and faster issue resolution. Users appreciated the seamless integration and noted a positive impact on team efficiency. Overall, users strongly agree that LogMeIn Rescue delivered substantial value and positively influenced various business aspects.

Pricing

LogMeIn Rescue is considered pricey by users, though it offers reliable, industry-leading features. Without long-term commitments or large licenses, costs can reach $120 per user per month, nearly three times more than alternatives like ScreenConnect. Users appreciate the flexibility in licensing options, including monthly and yearly plans. Despite high costs, the ease of use and reliability justify the expense for many enterprises. Licensing is straightforward, contributing to the overall positive perception despite its expense.

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

Popular Use Cases

Companies use LogMeIn Rescue for customer support by remotely accessing desktops and applications to handle error messages, guide users, perform upgrades, and carry out regular maintenance. It's utilized extensively by software companies for managing servers, assisting sales reps with iPads, and troubleshooting customer issues. They also leverage it for client training and addressing software-related concerns. Manufacturers employ it to reduce support time for physical machines, replacing the need for on-site engineers.

Service and Support

Customer service experiences with LogMeIn Rescue are mixed. Some users report unresolved billing issues, leading them to switch providers. Others highlight the technical support's expertise, particularly for advanced users. While past interactions were prompt, recent support responses have slowed, causing frustration. Multilingual support is appreciated, and LogMeIn Rescue is noted for its reliability in high-security environments. Users value its effectiveness despite occasional service delays and communication challenges.

Deployment

Users found LogMeIn Rescue's initial setup straightforward and quick, with deployment often taking around an hour. The SaaS model simplifies maintenance and updates. Some found it easy with minimal training required, while others mentioned slight complexities initially. Training resources include video libraries, user group meetings, and live presentations. Companies deployed it without significant issues and appreciated the seamless integration. However, older interface design and occasional connectivity challenges were noted.

Scalability

LogMeIn Rescue is highly scalable, accommodating various use cases and user counts effectively. Organizations can add or rotate seats with ease, supporting multiple time zones and shift rotations. It suits both short-term tasks and ongoing maintenance needs, showing flexibility for different levels of IT support. Achieving widespread adoption, it handles numerous connections without issues, being ideal for medium and enterprise businesses.

Stability

LogMeIn Rescue is described as very stable, with minimal maintenance required. Users highlight its reliable, quick connections, with no significant downtime. With 99.99% uptime, it is praised for its excellent stability, outranking competitors like Google. Users appreciate its flawless performance and stress-free client support, rating it ten out of ten for stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our LogMeIn Rescue Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Manufacturing Company

15%

Computer Software Company

12%

Financial Services Firm

Healthcare Company

Real Estate/Law Firm

Construction Company

Retailer

Government

Insurance Company

University

Legal Firm

Outsourcing Company

Comms Service Provider

Energy/Utilities Company

Educational Organization

Wholesaler/Distributor

Hospitality Company

Media Company

Non Profit

Consumer Goods Company

Transportation Company

Performing Arts

Pharma/Biotech Company

Recreational Facilities/Services Company

Logistics Company

Sports Company

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LogMeIn Rescue customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.