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Microsoft Teams Reviews

Vendor: Microsoft
4.1 out of 5
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What is Microsoft Teams?

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

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Microsoft Teams is the #2 ranked solution in top Enterprise Social Software and #4 ranked solution in top Virtual Meetings solutions. PeerSpot users give Microsoft Teams an average rating of 8.2 out of 10. Microsoft Teams is most commonly compared to TeamViewer: Microsoft Teams vs TeamViewer. Microsoft Teams is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.
Buyer's Guide
Microsoft Teams
March 2026
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Microsoft Teams mindshare

Product category:
Virtual Meetings
As of April 2026, the mindshare of Microsoft Teams in the Virtual Meetings category stands at 2.9%, up from 2.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams2.9%
Zoom Workplace Business7.7%
Webex5.7%
Other83.7%
Virtual Meetings

PeerResearch reports based on Microsoft Teams reviews

TypeTitleDate
CategoryVirtual MeetingsApr 14, 2026Download
ProductReviews, tips, and advice from real usersApr 14, 2026Download
ComparisonMicrosoft Teams vs Zoom Workplace BusinessApr 14, 2026Download
ComparisonMicrosoft Teams vs WebexApr 14, 2026Download
ComparisonMicrosoft Teams vs TeamViewerApr 14, 2026Download
Suggested products
TitleRatingMindshareRecommending
TeamViewer4.33.8%93%108 interviewsAdd to research
Atlassian Confluence4.1N/A90%109 interviewsAdd to research
 
 
Key learnings from peers
Last updated Apr 12, 2026

Valuable Features

Microsoft Teams is praised for its video conferencing, screen sharing, and chat functionalities. Users appreciate the clear audio and video quality, seamless integrations with Office 365 and SharePoint, file sharing capabilities, and powerful collaboration tools. Features like custom backgrounds, meeting recording, task management, channel creation, and mobile accessibility enhance productivity and communication. Enhanced security, including end-to-end encryption, and efficient document management contribute to its widespread adoption and positive organizational impact.
  • "Microsoft Teams has impacted my organization positively because we have taken the Microsoft Office suite altogether for enterprise level, which gives us exposure to all these platforms."
  • "Microsoft Teams positively impacts my organization as it is feature-rich, helping us with better collaboration on a quick note with a good turnaround time, facilitating decision-making when we require a quick connect and providing the same kind of feeling over Microsoft Teams to connect people with better quality video and audio, regardless of physical availability."
  • "Microsoft Teams has impacted us in positive terms, as we have worked with multiple teams and the team collaboration is very good."

Room for Improvement

Microsoft Teams users suggest improvements in pricing, stability, and integration. They report interface issues, high resource consumption, and frequent updates. Enhancements in AI capabilities, security features, and mobile application usability are requested. Users identify challenges in file sharing, user interface design, and account management. They report difficulties with screen sharing, document handling, and connectivity issues. Microsoft Teams is also critiqued for notification problems, integration limitations, and needing better meeting features and AI integration for transcription and summary services. Users would also like to see improved video conferencing tools, user customization, and reduced memory usage.
  • "Microsoft Teams can be improved firstly because it does not have the option to directly attach attachments."
  • "However, I think there is some UI/UX pointer that could be improved."
  • "For improvements to Microsoft Teams, I would say sometimes the tool gets stuck."

ROI

Microsoft Teams enhances communication, leading to time savings and increased productivity. Users report cost savings from reduced travel and efficient remote work. Many experienced a positive return on investment, especially during remote work periods like COVID-19. Organizations find Teams valuable for its integration with tools like Bitbucket, Jira, and Confluence. However, some note limited impact on development tasks and high subscription costs. Despite mixed experiences, Teams significantly improves collaboration for regular users.

Pricing

Enterprise users find Microsoft Teams pricing generally affordable, particularly when bundled with Microsoft 365, offering a cost-effective solution compared to standalone licenses. With costs varying based on features and usage, prices may be perceived as high depending on company size and additional feature requirements. Many experience good value given the included tools, while others note competition from cheaper alternatives like Slack. Setup is straightforward, with some regions offering favorable rates due to local agreements.
  • "I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide."
  • "I don't think the solution is as expensive as big Webex licenses. It doesn't usually offer one-on-one licenses, so it's hard to compare. It's more expensive than the Google equivalent, but you can't replace Microsoft Teams with Google's offering."
  • "The solution's pricing is average."

Popular Use Cases

Organizations primarily use Microsoft Teams for communication, collaboration, meetings, and document sharing. It enables team members to chat, conduct video calls, integrate with tools like Jira, and work on files through SharePoint and Office 365. Teams supports remote work by allowing virtual meetings and group discussions. It's utilized for project management, security, and scheduling, making it essential for both internal and external communications across multinational teams.

Service and Support

Many users find Microsoft Teams' support good, with 24/7 availability and fast responses. Larger enterprises report better experiences, often having dedicated advisors. Small organizations find the resolution time slower. Some users rely on internal teams instead, contacting Microsoft when necessary. Cases have been both swiftly resolved and frustratingly prolonged. While some praise the assistance and responsiveness, others note inconsistencies. There's potential for improvement in service quality and professional expertise.

Deployment

Microsoft Teams' initial setup is widely considered easy and straightforward, often rated between eight and ten for simplicity. Many reviewers note quick installation times, sometimes taking just minutes, though broader organizational setups can extend to weeks or months. Deployment is frequently cloud-based with minimal maintenance required. A few users encountered complexity, especially with integration and multi-factor authentication, but these issues were typically resolved with adequate resources and support.

Scalability

Microsoft Teams is praised for its scalability, supporting thousands of simultaneous users without issues. With effective integration, it allows seamless expansion, accommodating various organizational sizes. Users highlight its robust performance during large-scale meetings and its ability to handle increased participation smoothly. Although some encountered challenges with adding guests or users, it generally scales well, adapting to growing needs. Its adaptability across different platforms is noteworthy, consistently receiving high ratings for performance in diverse environments.

Stability

Many users find Microsoft Teams stable, often rating it between 8 to 10 out of 10. Some reported occasional issues such as call drops, frozen video, and periodic need for reconnections, often linked to network conditions. Updates and patches occasionally cause brief downtimes. Despite minor intermittent glitches like status syncing issues and screen sharing challenges, Microsoft Teams generally maintains high reliability for daily use.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Microsoft Teams Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business58
Midsize Enterprise43
Large Enterprise61
By reviewers
By visitors reading reviews
Company SizeCount
Small Business117
Midsize Enterprise69
Large Enterprise217
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
20%
Construction Company
9%
Marketing Services Firm
8%
Manufacturing Company
7%
Computer Software Company
6%
Educational Organization
5%
Government
5%
Healthcare Company
4%
Comms Service Provider
4%
University
4%
Performing Arts
4%
Outsourcing Company
3%
Retailer
2%
Energy/Utilities Company
2%
Real Estate/Law Firm
2%
Insurance Company
2%
Transportation Company
1%
Wholesaler/Distributor
1%
Legal Firm
1%
Media Company
1%
Hospitality Company
1%
Recreational Facilities/Services Company
1%
Non Profit
1%
Pharma/Biotech Company
1%

Compare Microsoft Teams with alternative products

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Learn more about Microsoft Teams

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Microsoft Teams was previously known as MS Teams.

Microsoft Teams customers

Honeywll, AIRFRANCE, AccuWeather, Lilly

Related questions

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How does Microsoft Teams compare with Altassian Confluence?
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How can you review a Microsoft Teams history?
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When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
  • 140
What are the tools you recommend to support teleworking?
  • 101
Is there a video conferencing platform that can have a plug-in on a website?
  • 52
Why is Virtual Meetings important for companies?

Product Categories

Product Categories
Virtual Meetings
Enterprise Social Software

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Microsoft Teams Reviews Summary
Author infoRatingReview Summary
IT Project Manager at UkrSibbank3.5I've used Microsoft Teams daily since 2018 for meetings and task management; it's convenient but glitchy, with recent updates causing confusion. Support and stability vary, and separating licensing from Office has made budgeting harder.
Senior Software Engineer at Endava3.5I've used Microsoft Teams for years; it's convenient for communication and video conferencing, though occasionally unstable. It works well for large meetings, integrates with Office 365, but lacks Slack’s flexibility with external system integrations.
Senior Data Scientist at a consultancy with 1-10 employees4.5I've used Microsoft Teams for 5 years for robust internal collaboration, meetings, and integrations, improving communication and project delivery. While stable and scalable, it lacks direct attachment pasting and external team communication, which Slack offered.
Manager at NetEase4.5I've used Microsoft Teams for five years to collaborate with clients, valuing its ease of use and chat search features, though integration—especially with Copilot and SharePoint—can be complex and could be improved.
Master in Cyber Security at Ganpat University4.0I used Microsoft Teams for nearly two years and found it user-friendly with great UI and video quality, though occasional app crashes affected productivity slightly; setup was easy, and I’d rate it an 8 out of 10.
Data Scientist Capability owner at BP5.0I've used Microsoft Teams for over a decade for meetings, collaboration, and transcription, with useful integrations like Workday, though language nuances affect accuracy; avatars, transcription in regional languages, and overall responsiveness could be improved.
IT Manager at R K Khanna and Associates5.0I've used Microsoft Teams for 4–5 years mainly for team meetings, chats, and document collaboration; it's stable, scalable, integrates well with Microsoft 365, though slightly expensive and occasionally slow, I still rate it 10/10.
Technical Lead at a tech services company with 501-1,000 employees5.0I find Microsoft Teams excellent for team collaboration, boosting productivity with strong communication, secure sharing, and integrations. It's stable, scalable, and offers good ROI, despite occasional call persistence on my phone after disconnecting from my laptop.