During my stint with Capgemini, I used to work for Oracle as a client. Oracle Fusion Service was very good, and my company used it to support human resources, payroll, and expenses applications since the product worked quite seamlessly.
My company used to use Oracle Fusion Service to offer support for Worley, an engineering company present in 30 to 40 countries. If you consider the human resources aspect, each country where a company's branch operates will have a different set of rules and regulations, but Oracle Fusion Service seamlessly supports them all without any issues.
The most valuable feature of the solution is that a company can maintain all of its HR data without any issues. The solution can support multiple things, like supporting and allowing users to use the payroll option and allowing a user to manage the payroll for all the employees across the globe, along with parts concerning expenses. Every company can use its expense management area, where you can include all of the expenses. Since each country has a different currency, if an employee travels from the USA to another country and wants to claim expenses in a currency other than USD, the application offered by the product works seamlessly without any currency conversion issues or other problems.
Suppose an employee of a company from the USA enters a ZIP code in Canada. In that case, it should allow such an employee to claim for his or her expenses from the company, as the application works completely fine and manages everything.
There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months.
The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information.
The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.
I have been using Oracle Fusion Service for three years. I have experience with Oracle's releases that range from 20C to 23C.
Stability-wise, it is a very good product. I rate the solution's stability a nine out of ten.
Scalability-wise, I rate the solution a nine out of ten.
I rate the technical support an eight to nine out of ten.
I use Oracle Database Services along with Oracle Fusion Service. Before I joined the team in my company, there used to be an ERP application, which was a legacy solution that was moved to the cloud deployment model in 2020. Before moving to the cloud, my company was dependent on Oracle Database Services and the legacy application, but after moving to the cloud, there is only one application we currently work on in our company.
The product's initial setup phase had no issues at all.
The solution is deployed on the cloud.
From an ROI perspective, it is a product in which one can invest.
I recommend the solution to those who plan to use it.
I rate the overall tool a nine out of ten.
