Pipedrive Reviews

Name: Pipedrive
Brand: Pipedrive
Rating: 4.1 (13 reviews)

4.1 out of 5

13 reviews
78% willing to recommend

211 followers

What is Pipedrive?

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Get the Pipedrive Buyer's Guide and find out what your peers are saying about Pipedrive, monday.com, Microsoft Dynamics CRM and more!

Pipedrive is the #5 ranked solution in top Opportunity Management solutions, #6 ranked solution in top Local Government CRM solutions, #6 ranked solution in top Sales Force Automation solutions, and #17 ranked solution in top CRM solutions. PeerSpot users give Pipedrive an average rating of 8.2 out of 10. Based on the analysis of the 13 most recent Pipedrive reviews, the overall sentiment is positive, with a sentiment score of 7.2. Pipedrive is most commonly compared to monday.com: Pipedrive vs monday.com. Pipedrive is popular among the midsize enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 66% of all views.

Helped 824,067 peers since 2012

Featured reviews

Vykintas Arlauskas

CTO, Retal Group at RETAL

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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Willem Lambrechts

Managing Director at Drebbel

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Iván Fanego

Founder at AppCritic

The form builder works even though it has some shortcomings. However, for me, the form builder could improve. Some stuff in the tool lacks some essential functionalities in other software. So in automation, they don't have a few things. So, normally with almost every email automation tool, you can segment people. Also, if you open the email or you didn't open it, or you click, or you didn't click, are a few things they don't have in the solution. Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email. In short, the solution should have more automation options in the campaigns and also the ability to segment better in their forms, which can make it possible to not allow people to sign up if they don't have a corporate email, for example. The ability to segment in the forms is a small feature. However, if you are going to sign up on my form, I should be able to avoid or prevent you from signing up if you don't provide any mail, specifically a corporate email. So, one can sign up on their phone with email, Hotmail, or whatever, and I would like to filter that. It's a small feature, but I'm generally happy with the rest of the tool.

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Pipedrive mindshare

Product category:

As of December 2024, the mindshare of Pipedrive in the CRM category stands at 0.8%, down from 1.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

PeerAnalyst reports

Type	Title	Date
Category	CRM	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	Pipedrive vs Salesforce Sales Cloud	Dec 22, 2024	Download
Comparison	Pipedrive vs Microsoft Dynamics CRM	Dec 22, 2024	Download
Comparison	Pipedrive vs monday.com	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
monday.com	4.7	4.6%	98%	224 interviews Add to research
Microsoft Dynamics CRM	3.9	14.0%	92%	75 interviews Add to research

Valuable Features

The most valuable features of Pipedrive are its flexibility with data structures and the ability to define custom fields. Users appreciate the ease of use and the ability to apply filters and automation.

The reporting and insights feature is highly valued, as it helps with managing sales activities and improving the sales cycle. The solution's easy customization and user interface make it accessible to users of all skill levels.

The Kanban-style view upon logging in is highlighted as a standout feature, allowing users to easily track their progress.

"The solution is very stable."
"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."
"The most valuable feature is the ability to create timelines and custom fields."

Room for Improvement

The form builder in Pipedrive has some shortcomings and could be improved. It lacks essential functionalities found in other software, such as the ability to segment people in automation and the ability to prevent sign-ups without a corporate email.

The solution should have more automation options and better segmentation in forms. Pipedrive is doing well in terms of web cybersecurity and integration with other tools, but integration with ERP systems may pose a challenge. The integration service could be more intelligent and user-friendly, possibly through the use of artificial intelligence.

The pricing package for additional features could be improved, with varying license levels and more inclusive pricing options. Pipedrive could be more efficient and transparent in managing sales team activities and results. The documentation could be more qualified and comprehensive, as there are misunderstandings and difficulties in reporting.

The solution could also improve in terms of easiness of integration with other solutions and reporting capabilities.

"New features sometimes seem bolted on rather than being smooth."
"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."
"The product is expensive."

ROI

ROI of Pipedrive is good in terms of time making selling and lead tracking easier. Pipedrive provides good value for the money as it offers additional functions such as a document solution with e-signature and document generation, which would typically cost around $50 per user monthly.

Pricing

Pipedrive offers different plans and additional features like LeadBooster and PowerApps. The pricing is considered quite good, especially for a normal company, although it may be expensive for startups.

Compared to other options, Pipedrive is seen as a cost-effective choice with more flexibility in terms of functions.

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."
"The product is expensive but provides valuable services."
"Pipedrive is relatively more affordable than other solutions."

Popular Use Cases

The primary use case of Pipedrive is as a CRM tool for capturing leads, managing campaigns, sending emails, organizing pipelines, and supporting sales activities. It is used for daily sales activities, forecasting, KPIs, and following up on deals and leases.

Pipedrive handles deal management, sales arrangements, monitoring, and workflow automation. It covers the entire sales chain from lead generation to closing. It is used in conjunction with WhatsApp for daily communication, and customer information from various sources is automatically fed into Pipedrive for tracking deals.

The basic version of Pipedrive is used for tracking deals.

Service and Support

The service and support of Pipedrive is highly praised by users. They rate the technical support as excellent, with fast and responsive responses. Users have found the support team to be helpful in addressing feature inquiries and implementation-related questions.

Deployment

The users generally find the initial setup and deployment of Pipedrive to be easy and straightforward.

The solution is deployed on the cloud, and users simply need to register and start using it without worrying about the technical aspects. The deployment process usually takes one or two afternoons, and only one person is required for deployment.

There is no need for maintenance, and the implementation is simple, depending on the customers' level of involvement.

Some customers handle the configuration and setup themselves, while others rely on the IT team or implementation services for assistance.

Scalability

Pipedrive is considered highly scalable. It is currently being used by companies of various sizes, ranging from startups on up. The solution is praised for its ability to easily accommodate more users, although it may not be suitable for very large enterprises like Apple or Tesla, where Salesforce or HubSpot might be more appropriate.

Stability

Pipedrive is highly stable and reliable. Some users have mentioned a slight refreshing delay when colleagues make changes, yet there have been no bugs or glitches reported.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Pipedrive Buyer's Guide for additional reliable information.