Salesforce Sales Cloud Reviews

Name: Salesforce Sales Cloud
Brand: Salesforce
Rating: 4.2 (113 reviews)

Vendor: Salesforce

4.2 out of 5

113 reviews
93% willing to recommend

1,789 followers

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What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

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Salesforce Sales Cloud is the #1 ranked solution in top CRM solutions, #1 ranked solution in top Sales Force Automation solutions, #2 ranked solution in top Opportunity Management solutions, and #3 ranked solution in top Conversation Intelligence Software solutions. PeerSpot users give Salesforce Sales Cloud an average rating of 8.4 out of 10. Salesforce Sales Cloud is most commonly compared to Microsoft Dynamics CRM: Salesforce Sales Cloud vs Microsoft Dynamics CRM. Salesforce Sales Cloud is popular among the midsize enterprise segment, accounting for 78% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 76% of all views.

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Salesforce Sales Cloud

October 2024

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Featured reviews

Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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ChanchalSaxena

Lead Digital Transformation at Kohler Co.

I rate the ease of setup a seven out of ten. The tool is not complex, but every sales function has a different working style. We must brainstorm to understand how to integrate the tool into our sales environment. The tool is cloud-based. Salesforce has its own cloud. We took three months to deploy the product. To deploy the product based on the requirement, we map the objects into the sales process, design a technical and functional architecture on the back end, and deploy the tool after configuration and development along with change management. We needed five to ten people to deploy the tool and one or two people to maintain it.

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Vimal Bhardwaj

Deputy Manager, Information Technology at Greenpanel Industries

Salesforce Sales Cloud is useful for managing and tracking our company's sales pipeline since my company is a client of the tool, not a partner or a product company. My company uses Salesforce Sales Cloud as a platform for our sales team so that we can check the productivity and leads and deal with multiple other areas. The tool has impacted our company's lead generation and conversion, but it all depends on the follow-ups from our end. If anyone from my company does a follow-up with a client for selling any product associated with a particular business segment, then such a person has the liberty to leverage the penetration level, which is very high, and it can definitely impact the conversion from lead to opportunity. In general, everything totally depends on the penetration level. In terms of the sales forecasting abilities of the product, I would say that the tool has AI-based functionalities, especially since the product is associated with Salesforce Einstein AI Solutions. My company can easily create multiple applications according to business cases and assign different applications to different employees on the basis of rules, so we can define the set of permissions using the tool. My company can easily manage the sales team from the application. Salesforce's mobile app is useful for on-the-go sales management since it offers online or offline capabilities. The tool's mobile app helps one place orders in remote areas and create leads from remote areas, which are some of the benefits of Salesforce Sales Cloud. Salesforce Sales Cloud offers benefits in areas like reporting, so I can say that the tool has a very good reporting structure with good reporting AI, allowing its users to build reports according to our company's data, which is a big thing for us and it serves as a very good benefit. Integrating Salesforce Sales Cloud with other Salesforce products or third-party tools has enhanced sales processes, and I can say that it is a very easy process. I recommend the product to those who plan to use it. Some of my company's leading clients who operate at a global level are moving to Salesforce Sales Cloud. I rate the product a nine out of ten.

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Salesforce Sales Cloud mindshare

Product category:

As of November 2024, the mindshare of Salesforce Sales Cloud in the CRM category stands at 11.2%, up from 8.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

Key learnings from peers

Last updated Oct 31, 2024

Valuable Features

Salesforce Sales Cloud offers robust CRM tracking, customizable features, extensive integration with email platforms, and a wide range of data integration tools. It provides intuitive dashboards, flexible automation, and comprehensive reporting capabilities. Teams benefit from API support, AppExchange apps, and a customizable user interface. Its user-friendly design fits various business needs, facilitating opportunity management and enhancing sales processes. The platform supports extensive configurations, making it adaptable and ideal for streamlining sales operations.

"Salesforce provides a lot of tools out of the box like opportunity tracking, automation, and linking between account, contact, and posting."
"Their support team is good."
"The solution is stable."

Room for Improvement

Salesforce Sales Cloud requires a simpler, more user-friendly interface, enhanced integration with third-party applications like SAP and Outlook, and improved reporting and dashboard functionalities. Users find it complex and costly, with unclear data management and extensive features. Customization flexibility and AI capabilities could be expanded. Licensing is expensive, and the mobile app's performance is sluggish. Better training and documentation are necessary due to a steep learning curve.

"The developer console might be enhanced."
"It's a very broad tool."
"We prefer using local solutions like RD Station in Brazil due to pricing considerations."

ROI

Salesforce Sales Cloud greatly enhances user adoption, data entry simplification, and decision-making alerts. Nonprofits benefit from cost savings and increased fundraising through improved donor engagement and grant competition. Automation and data integration boost efficiency and visibility, leading to noticeable growth and streamlined sales processes. Organizations experience productivity gains and faster opportunity management, making decision-making more efficient. Unified data platforms reduce order processing time, and executive-level access to sales data enhances overall performance monitoring.

Pricing

Enterprise buyers find Salesforce Sales Cloud pricing on the higher side. Costs include setup, licensing, and additional features, with substantial investment needed for full deployment. Prices vary by license type, often being calculated per user each month. Discounts may be negotiated, especially with bulk purchases. Although costly, many users deem it a valuable investment due to the platform's extensive features and integration capabilities. The price benefits larger enterprises more than smaller businesses.

"The price is fair."
"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."
"It's expensive, storage being the most costly aspect."

Popular Use Cases

Salesforce Sales Cloud is used for various purposes, primarily focusing on CRM, lead management, account management, forecasting, and sales tracking. Users leverage its capabilities for sales processes, opportunity management, process automation, and integration with other systems. It enables managing customer interactions, tracking sales pipelines, and optimizing sales cycles. Additionally, Salesforce Sales Cloud facilitates data storage, reporting, and collaboration across different industries, providing a comprehensive platform for diverse business needs.

Service and Support

Salesforce Sales Cloud customer service is generally efficient and responsive. Users appreciate the quick and helpful responses, especially with premium and paid support options. Technical support varies based on the subscription level, with premium clients receiving more attentive service. Community resources like forums and consultants are valuable. While some users find standard support lacks speed, many users find the overall responsiveness satisfactory, though there are suggestions for faster resolutions and improved response times.

Deployment

Salesforce Sales Cloud's initial setup is typically straightforward, but complexity can vary based on specific needs and customization requirements. Many find it easy to configure and deploy, especially with expert guidance. Challenges may arise when integrating with other systems or addressing customization demands. Training and partnering with experienced professionals can enhance the setup experience. For larger or more complex business requirements, the setup duration may extend, highlighting the importance of precise planning and execution.

Scalability

Salesforce Sales Cloud is highly scalable, accommodating thousands of users across various industries. It seamlessly adapts to both small and large enterprises, allowing expansion as needed. While some challenges appear with reporting and data limits, most companies report no issues scaling up their usage. The availability of different editions, including an unlimited option, ensures flexibility. It supports a wide range of customization and automation, meeting diverse business needs effectively.

Stability

Salesforce Sales Cloud is noted for its stability, with many users reporting no significant issues. Most find it to be reliable, although some mention occasional performance hiccups during upgrades or with extensive data reports. Users appreciate its transparent communication about maintenance. Stability ratings typically range from seven to ten out of ten. Some have experienced rare bugs, but support is responsive. The system's infrastructure and consistency are praised across diverse user environments.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Sales Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

76%

Computer Software Company

Financial Services Firm

Manufacturing Company

Healthcare Company

Government

University

Retailer

Media Company

Real Estate/Law Firm

Comms Service Provider

Energy/Utilities Company

Insurance Company

Construction Company

Non Profit

Compare Salesforce Sales Cloud with alternative products

Learn more about Salesforce Sales Cloud

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce Sales Cloud was previously known as Sales Cloud, SFDC, Salesforce.

Salesforce Sales Cloud customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group